Front of property

Reviews of Best Western Cascade Inn & Suites

2.5 out of 5
Best Western Cascade Inn & Suites
23525 NE Halsey Street, Wood Village, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 416 out of 804 reviews" "
Rating 8 - Good. 276 out of 804 reviews" "
Rating 6 - Okay. 68 out of 804 reviews" "
Rating 4 - Poor. 27 out of 804 reviews" "
Rating 2 - Terrible. 17 out of 804 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Norma

Traveled with family
Disliked: Staff & service, amenities
Breakfast was always cold and if you don't arrive by 945, there's no food. The room refrigerator froze our food and no way to adjust the thermostat.
Stayed 4 nights in Mar 2024

10/10 Excellent

David D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024

6/10 Okay

Jayce

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The place was warm and inviting. The staff were pleasant and efficient. Bed was really nice and comfy. However, there was hair all over the bathtub when I checked in.
Stayed 1 night in Mar 2024

8/10 Good

Mari, Omak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only one check in on a weekend made the check in slow and they put us in a room that had not been cleaned. He tried his best but maybe it could have been better if there was another worker
Stayed 1 night in Feb 2024

6/10 Okay

Tawfiq

Stayed 1 night in Feb 2024

10/10 Excellent

BrookLynn

Traveled with family and small children, Traveled with partner
Liked: Staff & service, property conditions & facilities
Check in staff(male) was beyond awesome, good sense of humor and helpful. Room was clean, and super roomy as I had a toddler so super helpful. Good pricing as well as pool,spa was clean and welcoming. Breakfast was definitely a large variety and kept up. Will return in future
Stayed 1 night in Feb 2024

10/10 Excellent

Wendi, Clackamas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was AMAZING, the whole staff for bfast and check in, everything was so clean and everyone was so nice and accommodating even tho it’s blizzard conditions out.
Stayed 1 night in Jan 2024
Response from Best Western Cascade Inn & Suites on Jan 15, 2024
Thank you for staying with us. We are so glad you enjoyed your stay and we hope to see you again.

10/10 Excellent

Harold

Stayed 5 nights in Dec 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

racquel

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, good value
The hotel is quiet, well maintained, clean, and had a good breakfast. It was easy to access, as it is conveniently located off the main highway.
Stayed 1 night in Dec 2023

2/10 Terrible

Richard

Stayed 1 night in Dec 2023

2/10 Terrible

julie

Disliked: Staff & service, property conditions & facilities
Used the restroom in the lobby, no water. Went to use hand Sanitizer at desk it was empty. I was told that they were working on plumbing and that’s why no water in bathroom. Desk clerk was rude
Stayed 3 nights in Nov 2023
Response from Best Western Cascade Inn on Dec 8, 2023
We are sorry to hear about your experience. The water was shut off in the public restrooms for a few hours while the plumber was working on it. Thank you for letting us know about it so we could put signs on the doors and check all the sanitizer machines throughout the lobby. We value your opinion and appreciate you sharing your experience with us and we will continue our training so we can improve all of our guest's experiences. Happy Holidays!

2/10 Terrible

Nicki

Traveled with family
Disliked: Property conditions & facilities
I neve got to check into the hotel Cuz they wouldn’t take my card they should have said they from the start that they don’t take chime card this was birthday present what a terrible day thanks a lot.
Stayed 1 night in Dec 2023
Response from Best Western Cascade Inn & Suites on Dec 8, 2023
I'm sorry to hear you were not informed about this when your booking site sent you your email confirmation. Our policy does state that we accept bank issued credit cards with a micro chip. Unfortunately there is no security value with loadable cards. We hope you had a happy birthday and a wonderful holiday season.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty much as expected with a best western...odd setup for the breakfast area. A bit squeezed in and no privacy. Our mattress was good but a bit soft for my overall taste. The check in was smooth...no problems or concerns. Very quiet room. Just what we needed after a busy day.
Stayed 1 night in Nov 2023
Response from Best Western Cascade Inn on Dec 8, 2023
Thank you for staying with us. We value your business and opinion and we hope to see you again.

10/10 Excellent

Kathy

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Abby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, comfortable rooms, and great amenities.

8/10 Good

Lowell

Stayed 1 night in Nov 2023

10/10 Excellent

Lissett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We basically just showered and slept there but everything seemed clean and staff was friendly
Stayed 1 night in Nov 2023

10/10 Excellent

brandonkmoorecpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Carri

Stayed 1 night in Nov 2023

10/10 Excellent

Erin

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lydia

Stayed 1 night in Oct 2023

10/10 Excellent

Curt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setting
Stayed 1 night in Oct 2023

10/10 Excellent

Dolly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the quiet and hated the breakfast
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Basic Hotel
Very basic hotel with no frills. In town for a wedding so the room was good enough for what we needed.
Stayed 1 night in Oct 2023

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
People were nice
Stayed 2 nights in Oct 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying for a wedding close by. Property and staff were very nice. Room was a bit noisy as I could hear guests walking upstaris and next to my room.
Stayed 4 nights in Oct 2023

10/10 Excellent

MIKE S

Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Herschel

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an excellent location for a visit to the Portland area. There are convenient Max stations, good low cost restaurants and coffee shops. The area is quiet with low traffic and is very conveniently located to I84 eastbound.
Stayed 3 nights in Sep 2023

6/10 Okay

Catherine

Traveled with group
Liked: Cleanliness
Great place to stay to go see a concert close by at Edgefield. Very convenient! Rooms were clean, beds were comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our event. Bed was a littler firmer then I’d like but overall great stay.
Stayed 1 night in Sep 2023

8/10 Good

Susanne

Liked: Cleanliness, property conditions & facilities
Nice place and very convenient.
Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Very solid place for the price. Clean and quiet with friendly service.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Grumpy
Great for the concerts at McMenamins. Front desk lady was very grumpy.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Olga

Traveled with family
Liked: Amenities
Very nice
Stayed 2 nights in Sep 2023

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was great! Breakfast was especially good.
Stayed 5 nights in Sep 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient for our stay.
Stayed 3 nights in Aug 2023

8/10 Good

Jonathan

Stayed 2 nights in Aug 2023

10/10 Excellent

Grace

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The tables in my room had cups rings and were sticky. Besides the table tops hotel is great
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah, Springfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for a wedding and chose to came back to stay for a girls weekend. Staff is so nice. Clean. The breakfast has something for everyone. We will stay there again.
Stayed 1 night in Aug 2023

10/10 Excellent

Kodee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable and convenient for seeing shows at the Edgefield venue.
Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Close to food and shopping. Liked the sauna.
Stayed 1 night in Aug 2023