Ratings based on 162 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified traveler from NY
Check-in Staff with No mannersPosted Aug 24, 2014
Pros: The night staff woman :)
Cons: Too many to list!
Location: Not enough things near by.
I drove several hours from NY and when I checked in the man working there kept his hand out in front of me rushing me to find my credit card and license and I was a tad stressed from the long drive so I had to leave hotel and go to my car to talked to my husband. I calmed down went back in and had license, credit card and AAA card in my hand. I handed it to the man and he threw my AAA card towards me and said I didnt need that because I prepaid through a third party. Why didn't he tell me in the first place. The lady at night was WONDERFUL!!!! Friendly and amzingly helpful! Then i checked out to Mr. Not So Nice and he was just as unpleasant as when I checked in. I asked for a receipt and he snapped you do not get one because you booked through a third party! Also had a few bugs inside the window in the room and my husband and I had to get rid of all of them before my daughter would stay. Unattended little children in pool, jumping and yelling! couldn't enjoy a swim :( Not staying there again!
for Everyoneby A verified traveler from Nova Scotia
Nice hotel. Lousy Wi-fiPosted Aug 19, 2014
Pros: Clean and nice room.
Cons: Better Wi-fi!!!!!!!
Location: Factory outlet shopping.
Friendly staff and comfortable room. Lousy Wi-fi provided by 3rd party internet provider. Had to sit in the lobby for it to work.
for Everyoneby A verified traveler from Philadelphia
Nice HotelPosted Aug 3, 2014
Pros: Cleanliness and breakfast.
Cons: Firmer mattress and pillows
The staff is very friendly. The room is clean. The bed and pillows for my husband and I are way to soft. That would really be my only discomfort. The fitness room has one of each large machine (4) with a TV, towels and a water cooler, although when I went in to use the machines it was later and the cooler was empty. The breakfast is nice, with mini omlets, bacon or sausage, waffels, oatmeal, breads, cereals, fruits, yogurt, hard boiled eggs, pastry, and juices. edward was nice and gave good suggestions for sightseeing. The hotel is located near the LL Bean Outlets which could take you days to cover. Going out right from the parking lot is a wonderful custard stand..YUM! If you can travel to Cooks Lobster house..do it! Merceds in Naples is amazing! All done from scratch and the lobster stew..to die for.
for Everyoneby A verified traveler from New Brunswick, Canada
Convenient, clean and comfortablePosted Jul 10, 2014
We had a great stay. The lobby/hallways looked dated, but our room was beautifully updated with comfy beds, free wifi and plenty of space. Breakfast was on the better end of complimentary breakfasts we have had.
by A verified traveler from Levis, Quebec
Good look with nightmaresPosted Jul 7, 2014
Pros: Comfort of the beds and internet access
Cons: Staff and price. Very expansive for the quality of service.
Location: Freeport and Portland are great.
The receptionist, Edward, was snob and wasn't help us. The morning after our arrival. There was no hot water. None of us coule take a shower. Our toilet was leaking. We put the "do not disturb" card at the door and we left for a little trip in Portland and the housekeeping even came inside and did our beds and took the Lego Friends box of my daughter. The hot tub near the pool was awful, not clean. An adhesive bandage was floating on the water. The hotel was very noisy.
for Everyoneby Chris from Massachsetts
Very comfortable and cleanPosted May 19, 2014
Every thing was great! Could have done without the noise from the highway. But the comfort was great!
Recommendedby A verified traveler
Looking forward to staying againPosted Apr 1, 2014 on Hotels.com
Everything was clean, roomy and comfortable. Friendly staff.
for Everyoneby Harlee from Ellsworth, ME
Nice affordable hotel.Posted Mar 26, 2014
I was on a business trip and was looking for a hotel that was clean and offered free breakfast. The hotel and staff exceeded my expectations. It's situated only 5 minutes tops from the outlets, the breakfast was great and the staff was very accommodating. Great experience!
for Everyoneby Luc & Cynthia from Holmesville
Nice hotelPosted Mar 24, 2014
We enjoyed our stay at the hotel. The staff was very friendly and helpful as we were new to the area. They served a nice little buffet breakfast that had options to satisfy everyone.
for Spaby A verified traveler
Posted Mar 20, 2014 on Hotels.com
Surprised the black out curtains could not be closed to cover the windows...most of the window only had a thin sheer curtain. So if sunlight wakes you up, or you are modest, look elsewhere. Also, .one of the USB ports was not working, so my device was dead in the morning instead of being charged.