Hiking

Reviews of DoubleTree by Hilton Hotel Vancouver

4 out of 5
DoubleTree by Hilton Hotel Vancouver
12712 SE 2nd Cir, Vancouver, WA

Reviews

8.0

Very Good

Rating 10 - Excellent. 429 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 133 out of 1003 reviews" "
Rating 4 - Poor. 79 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Paula

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is uninhabitable! DO NOT STAY HERE. I have filed a complaint with the State of Washington Health department upon arrival there were several customers wanting a refund and complaining. The furniture was torn and old, you could find better furniture on the street with a FREE sign on it! AGAIN PLEASE DO NOT BOOK OR STY HERE!!!
Stayed 4 nights in Mar 2024

4/10 Poor

Khushdip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
noise from outside and room above
Stayed 1 night in Mar 2024

2/10 Terrible

Bernadette

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Woah… walking into the room was torn fake leather off the couch and 2 cubes!!😳😳 the bed was done but looked lumpy and to scary. I was going to ask for another room but another customer told me not to bother because he already checked three other rooms and they were all bad!!!😳
Stayed 5 nights in Mar 2024

6/10 Okay

John

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wow, the couch and ottoman were absolutely ridiculous! The staff was incredibly nice…especially Renee at the front desk…but the room was very aged and lacks modern amenities. Yikes.
Stayed 1 night in Mar 2024
Response from Jessica on Mar 25, 2024
Hello John, Thank you for leaving feedback regarding your most recent stay! I am so glad you had the opportunity to work with Renee! We do apologize for the inconvenience the ongoing renovation has caused and hope you will join us again in the future! Thank you!

4/10 Poor

Marcos

Traveled with family
Disliked: Cleanliness, property conditions & facilities
For the most part it is a nice property, but our room looked like a room of broken furniture. I was shocked and disappointed about the condition of the room when I opened the door. We had just arrived from a 3 hour drive from the coast of Oregon. We opened the door to a couch which was made of fake leather and the arms had been stripped by someone and the ottomans in front of it looked like something that you would throw away (tattered and torn) and the lamp was falling apart. The furniture in the room wasn’t even set up right. It looked like they put us in the only room they had left and it was the maintenance room. We were too tired to complain. I have pictures if you are interested
Stayed 1 night in Mar 2024
Response from Jessica on Mar 13, 2024
Hello Marcos, We do apologize for the inconvenience of the ongoing renovation. We are actively working to expedite our ongoing renovation which will be addressing the furniture issues within the room. We do hope to see you again after the full renovation! Thank you!

4/10 Poor

Malachi

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jessica on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Feb 2024
Response from Jessica on Feb 25, 2024
Thank you for your feedback!

2/10 Terrible

Ryan, Poulsbo

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was not what was offered when being booked. The pool was out of service, the furniture in the rooms was severely beat up and run down, the toilet in the bathroom was rocking because it was not sealed well and the elevator quit working forcing my family and I many trips up and down the stairs with heavy luggage. I feel for anyone who may have a disability and having to stay at this double tree location. I initially asked for a little money off our stay but I feel it should be more. The hotel is also going through extreme renovations and it should be noted on their booking through expedia. One of the worst stays I’ve had in a very long time. I would have never thought staying at a Double Tree would be this bad!
Stayed 1 night in Feb 2024
Response from Jessica on Feb 22, 2024
Hello Ryan, Thank you for taking the time to leave feedback regarding your stay at our location. We do apologize for the ongoing renovation and do thank you for your Patience while we continue with the renovation process. As the renovation process is very lengthy and fluid, we have provided this information to all of our booking platforms. It does appear the renovation disclosure and dates have been added to this particular platform. Thank you!

2/10 Terrible

Alex

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No pool. No jacuzzi. Old furniture
Stayed 2 nights in Feb 2024
Response from Jessica on Feb 16, 2024
Good Morning Alex, We do apologize for the miscommunication you experienced during your stay. We currently do have our pool and spa down for renovation as listed on the booking platform. We do hope you will join us again after our full hotel renovation! Thank you!

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessica on Feb 12, 2024
Thank you Sara for your feedback, I do apologize we did not meet your expectations and hope you will try us again after the remodel.

6/10 Okay

Aarin

Stayed 1 night in Feb 2024
Response from Jessica on Mar 21, 2024
Thank you for your feedback!

6/10 Okay

Russell

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Furniture in the room was worn out. A few stains on the pillow cases. Would stay here again for the value and the staff was great!
Stayed 1 night in Jan 2024
Response from Jessica on Jan 29, 2024
Hello Russell, Thank you for your most recent feedback regarding your stay! I am so glad you had the opportunity to work with our wonderful team! I do apologize for the inconvenience the ongoing renovation has caused during your stay! We do hope to continue to expedite the process in the coming months!I do hope you will stay with us again! Thank you!

2/10 Terrible

Lisa

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator was broken my 4 day stay, they didn’t clean my room, the cushions on the love seat were holely
Stayed 4 nights in Jan 2024
Response from Jessica on Jan 23, 2024
Hello Lisa, Thank you for leaving your feedback regarding your stay! I do apologize the elevator went down during your stay and completely understand how frustrating that can be! Please know; we were diligently working with the appropriate electricians and elevator technicians to remedy the situation as quickly as possible. We did try to schedule additional staff during the peak times to assist any guests with help as needed. We do apologize for any inconvenience and thank you for your patience and understanding,

10/10 Excellent

Elias

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica on Jan 23, 2024
Thank you for your feedback!

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica on Jan 23, 2024
Thank you for your feedback!

6/10 Okay

MULLANKANDY

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sofa and the ottomans were peeling. Looked really old. Left a bad taste as I walked into the room. Since my family were very tired and were leaving in a few hours I didn’t bother to call the manager. The beds seemed like they were slept in. Not how the staff should tidy the beds. Definitely not Doubletree quality and certainly NOT Hilton quality.
Stayed 1 night in Dec 2023
Response from Jessica on Jan 23, 2024
Hello, Thank you for sharing your feedback regarding your most recent stay at our location. I do apologize your stay was any less than exceptional. I do hope you will see us again after the full hotel renovation to experience our exceptional service along with our new room and hotel design.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
While our service at check in and out was good the run down conditions and uncleanliness of our room was just outright grouse. From the torn up couch in the room to the disgusting stained towels. The dust cob webs, stain on walls etc.
Stayed 1 night in Dec 2023
Response from Jessica on Dec 26, 2023
Good Morning! Thank you for your feedback regarding your most recent stay. I do apologize for your experience at our location and will be sure to bring this up with our housekeeping team during our next staff meeting. We do hope you will come see us again after the renovation has been completed. Thank you!

6/10 Okay

john

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
I was very surprised that at a Hilton breakfast was not included? I asked where it was served at check in, but was not advised of a EXTRA charge?
Stayed 2 nights in Dec 2023
Response from Jessica on Dec 19, 2023
Good Morning John, I do apologize for the confusion regarding the breakfast prices. We do try to keep our guests informed of the breakfast charges through the online platforms and during the check in process. We do apologize that we fell short of that expectation in this instance. We do hope we will see you again! Thank you!

2/10 Terrible

Karli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jessica on Dec 19, 2023
Thank you for your feedback!

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and quiet, the staff was very pleasant. The only thing keeping the review down a bit is that they are in the midst of a remodel and there is construction going on outside. I'd still recommend them even as they are doing work and expect once it is finished it will be a truly wonderful place to stay.
Stayed 2 nights in Nov 2023
Response from Jessica on Dec 4, 2023
Good Morning Sarah, Thank you for taking the time to leave us feedback regarding your stay! We do thank you kindly for your patience and understanding as we continue through our remodel. I will be sure to pass your kind words onto our staff. We do hope to see you again soon! Thank you!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel I’ve stayed at all year.
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 20, 2023
Good Morning Taylor! We do thank you for your kind words and hope to see you again soon! Thank you!

6/10 Okay

Verified traveler

Traveled with family
Stayed in a double queen room with a small fold out couch. The cushion was very worn as were the two footrests that came with it. The bathroom only had a single switch so you cant control the fan separately. One of the pillows had some stains. The pillows were a bit bigger than the square pillows at the end of your couch and very little support. You have to stack 3 pillows to get support. Breakfast was an additional 12 bucks and you do get someone that will refill your coffee. Its the standard continental breakfast that used to come free pre-covid. Bathroom only came with 2 towels and no extra towel to put on the floor on the outside of the shower so you dont slip. The bed itself was comfy. During check-in, there was a plate of cookies avaliable. Its a good location with grocery stores and places to eat and its far enough from the portland area to avoid most of the traffic jams.
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 13, 2023
Good Morning, Thank you for your feedback regarding your recent stay with us! We do appreciate taking the time to let us know! We do apologize for the inconvenience the ongoing renovation has caused and do hope you will join us once the renovation has been completed! Thank you!

6/10 Okay

Pete

Stayed 1 night in Nov 2023
Response from Jessica on Dec 19, 2023
Thank you for your feedback!

10/10 Excellent

Jeanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff, clean room, very comfortable bed. Thank you!
Stayed 1 night in Nov 2023
Response from Jessica on Nov 10, 2023
Good Morning Jeanna, I will be sure to pass on your kind words to our staff! We do hope you will stay with us again soon!Thank you!

10/10 Excellent

Navdeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture need to be updated in the rooms
Stayed 1 night in Nov 2023
Response from Jessica on Nov 10, 2023
Good Morning! Rest assured we are addressing this in our renovation and looking forward to our room designs soon!Thank you!

4/10 Poor

Ed Mason Mannahouse

Business traveler
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Disability in my knees makes it hard to use stairs, but elevator was broken and when attention to it was brought to the staff they responded that I should deal with it "like it was 1853, before the elevator was invented". Very dismissive, disrespectful, and unhelpful.
Stayed 5 nights in Oct 2023
Response from Jessica on Nov 2, 2023
Hello Ed, We do thank you for the feedback regarding your experience during your most recent stay. I do apologize for the inconvenience of the elevator going out of service the date of your stay; we were just as surprised as our guests when the elevator started to experience issues. We are very thankful to the service technicians that were able to respond early the next morning to our service requests. We do thank you for your patience and understanding for this unforeseen circumstance.

2/10 Terrible

Nina

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty, bed linens were not changed and soiled, intolerable odour to the room- extremely unclean. Even the person at the front desk advised us that the cleaning staff will cut corners as they are short staffed, given a limited time to clean rooms and large number of rooms to clean. They will cut corners and sometimes no change the sheets.
Stayed 3 nights in Oct 2023
Response from Jessica on Oct 30, 2023
Good Morning Nina, I have reviewed the notes fully regarding your concern over our ongoing renovation. While I understand your frustrations at the condition of the rooms while undergoing the renovation, we do our best to remain transparent with the renovation status in addition to rolling a considerable renovation discount to reflect the current situation running much lower than the other Hilton's in our immediate area. I do apologize you are unhappy with the result and wish you the best of luck in the future.

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Jessica on Nov 20, 2023
Thank you for your feedback!

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice room, terrible furniture.
The hotel was fine for my one night stay. Comfy bed, clean room, and friendly desk staff. Only complaint is the sofa and leather ottomans in the room. They were in terrible shape. Leather on the arms of sofa were ripped and the ottoman look like they had been shredded by a cat or dog. As a Hilton hotel, I would have expected these items to be replaced.
Stayed 1 night in Oct 2023
Response from Jessica on Oct 30, 2023
Good Morning, Thank you for your recent stay with us and for sharing your feedback. We apologize for any inconvenience you experience due to the ongoing renovation. Our team has made considerable efforts to communicate the renovation through various channels, including signage at the front desk, online updates and Hilton approved room designs displayed in the lobby.We regret that this information was not adequately conveyed to you before your arrival. We realize the inconvenience the ongoing renovation poses to your stay and already apply a renovation discount to your rate to reflect the current situation. Please know that we continuously strive to enhance our communication efforts to ensure all our guests are well-informed.We hope you consider staying with us again in the future, once our renovations are complete, to experience the full splendor of our refreshed hotel.Thank you,

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica on Oct 30, 2023
Thank you for your feedback!

8/10 Good

Emmanuel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica on Oct 30, 2023
Thank you for your feedback!

10/10 Excellent

Susan L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica on Oct 9, 2023
Thank you for your feedback!

8/10 Good

Bethany

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The very best thing about our stay was the people who work at the Double Tree. Rene at the front desk was above and beyond! She was so friendly, professional, and accommodating. Also, the shuttle driver was personable and helped me with directions and the woman at the breakfast buffet was also very helpful, as well as, friendly. The hotel itself was in dire need of an update asap. Keep the wonderful staff, give Rene a raise, and definitely spruce up the property.
Stayed 2 nights in Sep 2023
Response from Jessica on Oct 2, 2023
Hello Bethany! Thank you for your feedback, I am so glad you had the opportunity with our Front Desk Manager, Renee; she is a true gem! In regards to the renovation; rest assured; our team is working diligently on renovations. It is a very l lengthy process; but we are nearing our approval phase and hope to all of our hard work and efforts soon forthcoming! We do hope you will visit us after the renovation has been completed! Thank you!

10/10 Excellent

Susan

Stayed 1 night in Sep 2023
Response from Jessica on Oct 30, 2023
Thank you for your feedback!

2/10 Terrible

James

Traveled with family
Liked: Staff & service, amenities
They needed a lifeguard in the swimming pool to control the children and there was way too many kids in the pool my grandson was only able to swim. All the kids running up and down the hall all night was not acceptable we paid good money to stay there and the amount of chaos was ridiculous will not stay there again on next trip to see family.
Stayed 1 night in Sep 2023
Response from Jessica on Sep 18, 2023
Good Morning James, I do apologize for the inconvenience you experienced with one of the in-house teams. We do thank you for bringing this to our attention and will be sure to go over policies and procedures when it comes to individual teams who have made reservations at our location. Thank you.

2/10 Terrible

JoAnn

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The property was uninhabitable for anyone to stay. Shame on Expedia and the Hilton for scheduling people to stay in these rooms. The furniture was completely destroyed in the room, the carpeting was worn and the room smelled. I was told that this was on the website, but I did not see it when i checked. It was also a letter in 8 pt font explaining the room conditions. If these are the rooms that the Hilton or Expedia think I should stay as a guest, I will no longer do any business with your companies.
Stayed 2 nights in Sep 2023
Response from Jessica on Sep 17, 2023
HelloThank you for your recent stay with us and for sharing your feedback. We apologize for any inconvenience you experience due to the ongoing renovation. Our team has made considerable efforts to communicate the renovation through various channels, including the framed, bolded, 12 pt. font letter at the front desk, online updates and Hilton approved room designs displayed in the lobby.We regret that this information was not adequately conveyed to you before your arrival. We realize the inconvenience the ongoing renovation poses to your stay and already apply a renovation discount to your rate to reflect the current situation. Please know that we continuously strive to enhance our communication efforts to ensure all our guests are well-informed.We hope you consider staying with us again in the future, once our renovations are complete, to experience the full splendor of our refreshed hotel.Thank you,

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture was worn and dated.
Stayed 3 nights in Sep 2023
Response from Jessica on Sep 17, 2023
Thank you for your feedback!

6/10 Okay

Jill

Liked: Amenities
Wi-Fi didn’t work and my credit card got hacked. Not a good experience.
Stayed 3 nights in Sep 2023
Response from Jessica on Sep 13, 2023
Hello Jill, Thank you for taking the time to leave feedback regarding your stay at our location. I do apologize our wifi was not working properly for you. Thank you for bringing this to our attention as we had no idea you were experiencing any issues. In regards to your credit card; I am so sorry that happened to you! I do assure you that our transfer of digital information is safe and secure; operating on a secluded network that is closely monitored and protected. We have gone the extra mile to remain PCI compliant and ensure the protections of the digital transfer process. We do wish you the best of luck. Thank you!

10/10 Excellent

Sarina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff is excellent and the property is clean. We enjoyed our stay were much.
Stayed 3 nights in Sep 2023
Response from Jessica on Sep 13, 2023
Good Morning Sarina! Thank you for your kindness! I will be sure to share this with our staff! Thank you!

10/10 Excellent

Lisa, Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jessica on Sep 13, 2023
Thank you for your feedback!

8/10 Good

Robert

Liked: Staff & service
Other than the mildew in the shower curtain smelling up the bathroom, the room and property was good.
Stayed 2 nights in Aug 2023
Response from Jessica on Sep 13, 2023
Hello Robert, Thank you for your feedback, we will be sure to get our housekeeping team on this! We do thank you kindly for bringing this to our attention!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The young man that checked us in was friendly and knowledgeable. Very personable chap. Sofa in the room was very worn and torn. Should be recovered or replaced.
Stayed 2 nights in Sep 2023
Response from Jessica on Sep 13, 2023
Hello David! I am so glad you had the opportunity to work with Alex! Isn't he the greatest? I do apologize for the issues the ongoing renovation has caused you! This is one of the issues being addressed in the remodel! We do thank you for your kindness and patience!

4/10 Poor

Christina

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was absolutely filthy and disgusting. We had to cover the couches with sheets that we had to go buy to be able to sit on them. Room stunk like cigarettes, and there were dirty clothes under the king size bed in the bedroom.
Stayed 1 night in Sep 2023
Response from Jessica on Sep 13, 2023
Good Morning Christina! I am so sorry to hear of your experience and do apologize for the inconvenience the ongoing renovation has caused! I will be sure to bring this up during our next housekeeping team meeting! Thank you!

6/10 Okay

Colleen

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property wasn't ready to check in guests at the posted check-in time, and some furniture in my room was in very poor condition.
Stayed 1 night in Sep 2023
Response from Jessica on Sep 13, 2023
Good Morning Colleen, Thank you for bringing this to our attention; I will defiantly discuss this during our next team meeting! I do apologize for the inconvenience the ongoing renovation has caused and do hope you will give us another try after the renovation has been completed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Maria is very helpful.
Stayed 1 night in Aug 2023
Response from Jessica on Sep 4, 2023
Good Morning! I am so glad you had the opportunity to work with Maria, I will be sure to let her to know of your kind words! We do hope to see you again soon! Thank you!

8/10 Good

Brandon

Stayed 2 nights in Aug 2023
Response from Jessica on Sep 22, 2023
Thank you for your feedback!

10/10 Excellent

Keanna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so wonderful they were very nice and accommodating! Thank you for the cookies!
Stayed 1 night in Aug 2023
Response from Jessica on Aug 28, 2023
Good Morning Keanna! I am so glad you enjoyed your stay at our location! You are so very welcome for the cookies; we hope to see you again soon! Thank you!

10/10 Excellent

Holly

Stayed 2 nights in Aug 2023
Response from Jessica on Sep 13, 2023
Thank you for your feedback!

10/10 Excellent

REBECCA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value!
The hotel worked out perfectly and was very well priced! Very nice set up and we loved the cookies!
Stayed 2 nights in Aug 2023
Response from Jessica on Aug 18, 2023
Good Morning Rebecca! I am so glad you enjoyed your stay at our location! We thank you for your kind words and hope to see you again soon!

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a great hotel for me
Stayed 1 night in Aug 2023
Response from Jessica on Aug 18, 2023
Hello Robert, I am so sorry you did not enjoy your stay at our location! We do strive to exceed expectations and it does sound like we fell short this time. We do hope you will give us another try after the full remodel! Thank you!