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Reviews of Casco Bay Hotel, Ascend Hotel Collection

3.5 out of 5
Casco Bay Hotel, Ascend Hotel Collection
80 John Roberts Rd., South Portland, ME

Reviews

8.6

Excellent

Rating 10 - Excellent. 787 out of 1416 reviews" "
Rating 8 - Good. 372 out of 1416 reviews" "
Rating 6 - Okay. 147 out of 1416 reviews" "
Rating 4 - Poor. 60 out of 1416 reviews" "
Rating 2 - Terrible. 50 out of 1416 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nina

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hallway floors and elevator floors were dirty. Our room was dirty. Old food was stuck to the floor by our bed. The mattress cover was not replaced before our stay as someone had spilled coffee on it. The headboard had coffee spill on it.
Stayed 2 nights in Apr 2024

6/10 Okay

Kelsey

Traveled with group
Liked: Property conditions & facilities
I did not receive any information regarding the property upon check-in (i.e. where to find my room, what time breakfast was, when and the preferred method of checkout, etc.)
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the beautiful updated design, calm relaxed and pleasant staff, cleanliness, and great coffee.
Stayed 2 nights in Apr 2024

6/10 Okay

Kami

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The photos don’t support the exact property there were a lot of cosmetic things. The handle in the bathroom vanity was missing. I had to switch rooms because my door to my room I could push open and it didn’t fully latch. The front seat reception was kind. I did a late checkout but twice she forgot (I believe because she was super busy and on her own.)
Stayed 1 night in Apr 2024

10/10 Excellent

Chris, Utopia

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I travel a lot and laugh at how some properties charge x amount for something that should be x minus y and then there are properties like this that should be be x y. Worth the money is all I’m saying.
Stayed 1 night in Apr 2024

8/10 Good

Ruth Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except it was raining and there is no covered enterance to load and unload the luggage.
Stayed 5 nights in Apr 2024

8/10 Good

Susan, Scarborough

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Very clean and quiet. My only issue was the very spotty wifi, most of our time there we could not connect.
Stayed 4 nights in Apr 2024

4/10 Poor

Deanna

Traveled with partner
Disliked: Cleanliness, staff & service
At first glance the room seemed decent. Then we noticed lots of scuffs on the walls and dirty/unclean areas. The worst was the late night screaming and all night noises. It seemed they may be using it for subsidized housing.
Stayed 1 night in Apr 2024

4/10 Poor

Melissa

Traveled with group, Traveled with partner
Disliked: Staff & service
Staff person at desk for check-in and when we had an issue with television not working was less than pleasant. Would not provide manager contact information and was not helpful when we attempted to ask area information. Saturday morning person was very polite! Rooms were comfortable but our heating unit was very inconsistent and loud. Did not dare to use. Bathroom was partially painted a new color but seemed clean. People were running around very loud in hallway until 3am.
Stayed 2 nights in Apr 2024

10/10 Excellent

Usope

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean and great customer service!
Stayed 1 night in Apr 2024

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very late and there was no problem. Good breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas, Bath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean, competent staff
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

Traveled with partner
The area was ideal for shopping.
Stayed 2 nights in Apr 2024

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed and bedding comfortable and bathroom clean and new.
Stayed 1 night in Apr 2024

2/10 Terrible

Tyler

Stayed 1 night in Apr 2024

6/10 Okay

Terri

This property was under renovation I believe, we never had any hot water for showers the entire stay even when we asked the front desk, he said “I will let management know about it. I was disappointed with the half renovated condition of our room. The room I had previous in August was amazing but this stay was not so good.
Stayed 5 nights in Apr 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Amanda, Winslow

Traveled with partner
Disliked: Staff & service
Property felt dated and cheap.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Traveled with group
Clean and modern. Nice hotel
Stayed 1 night in Apr 2024

8/10 Good

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Fredrick

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
It was cheap. Both in price and quality. No TV almost the entire time i was there. They kept apologizing and saying theyd fix it but they never did. They said theyd get me a different room but then never followed up. When i asked later they said there were no rooms left and they couldnt throw my TV out the window. Not sure what that would have solved anyway. Service was poor overall. No daily room cleaning either. I wont go back.
Stayed 3 nights in Apr 2024

6/10 Okay

Caitlyn

Traveled with partner
Disliked: Cleanliness, staff & service
Lots of pubic hair in the shower/sink. Front desk clerk openly talked about other customers on the phone while checking in/out. Had no desire to answer questions or help. Breakfast was great and hotel room itself was clean other thqn bathroom. Not a bad stay for the price!
Stayed 1 night in Apr 2024

10/10 Excellent

Misty

Business traveler
Liked: Staff & service, property conditions & facilities
Friendly staff and clean
Stayed 1 night in Apr 2024

8/10 Good

CINDY J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was running out and the staff had to be asked to refill after guests waited quite awhile. The juice, waffle mix, eggs, saugage. Most of it was not filled in a timely manner.
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Stayed 5 nights in Mar 2024

10/10 Excellent

Dianne

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great place and great area
Stayed 1 night in Apr 2024
Response from Casco on Apr 3, 2024
Diane,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

10/10 Excellent

Alan Bean

Liked: Cleanliness, staff & service, property conditions & facilities
This was my fourth stay at this property. They are consistently polite and welcoming. The breakfast is simple but solid.
Stayed 2 nights in Mar 2024
Response from Casco Team on Apr 3, 2024
Alan Bean,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

6/10 Okay

Miguel

Traveled with partner
Key card needed renewed when we left the room in the morning. 2 nights stay.
Stayed 2 nights in Mar 2024
Response from Casco on Apr 3, 2024
Miguel,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 Excellent

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 2 nights in Mar 2024
Response from CB on Apr 3, 2024
Dorothy,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

4/10 Poor

Alexandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Casco Team on Apr 3, 2024
Alexandra,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
thanks for a great stay.
Stayed 1 night in Mar 2024
Response from CB on Apr 3, 2024
Richard,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

2/10 Terrible

Ms.

Business traveler, Traveled with pets
Liked: Property conditions & facilities
Disliked: Cleanliness
The owner of the hotel picks and chooses the pet policy. The rooms aren't clean. Double check your sheets
Stayed 28 nights in Mar 2024
Response from CBH on Apr 3, 2024
Ms.,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 Excellent

Robert, SALEM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. My second time here. I will return
Stayed 1 night in Mar 2024
Response from CBH on Apr 3, 2024
Robert,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

4/10 Poor

Emily

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty in multiple spaces. Shower, in the sink, down the front of the sink there was toothpaste, the light switch had an odd substance on it. I’ve stayed here before and this time was certainly not as pleasant in cleanliness as the last.
Stayed 1 night in Mar 2024
Response from CBH on Apr 3, 2024
Emily,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read the other reviews before booking, and couldn't believe people were giving poor reviews because of an area power outage. The room was clean. The staff was friendly and accommodating. Breakfast was ok. K Cup coffee machines in the room. Close enough to the mall that you could walk.
Stayed 1 night in Mar 2024
Response from CBH on Apr 3, 2024
Michelle,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

8/10 Good

Wally

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are updated and clean, great location, would stay here again
Stayed 1 night in Mar 2024
Response from CBH on Apr 3, 2024
Wally,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

4/10 Poor

B

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately they use. Cleaning agent or an air freshener that not only took over the whole property, but even more intense in my room. Had to try covering it up propping open the door to the hallway and i could taste it all night. I woke up with a ridiculous headache and will not return. I never complain either, thats how bad it was for me to write something. Gross
Stayed 1 night in Mar 2024
Response from CBH on Apr 3, 2024
B,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

6/10 Okay

Danai

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from CBH on Apr 3, 2024
Danai,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CBH on Apr 3, 2024
Peter,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

8/10 Good

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing!
Stayed 1 night in Mar 2024
Response from CBH on Apr 3, 2024
Betty,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service
The building was a little worn around the edges, but the bed was very comfortable and the room was clean. Breakfast was adequate. I think the hotel is good value for the money. Another plus is convenience to the airport.
Stayed 1 night in Mar 2024
Response from CBH on Apr 3, 2024
Scott,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

6/10 Okay

Liana

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from CBH on Apr 3, 2024
Liana,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 Excellent

Nathalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better than the description indicated. They have coffee machine, mini fridge, and microwave in the room. We loved it! Smooth check in, great service!
Stayed 1 night in Mar 2024
Response from CBH on Apr 3, 2024
Nathalia,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly
Stayed 1 night in Mar 2024
Response from CBH on Apr 3, 2024
Margaret,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from CBH on Apr 3, 2024
Lauri,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. I would book it again consider the price that they charged me. I would strongly recommended.
Stayed 1 night in Mar 2024
Response from Casco Team on Mar 21, 2024
Paul,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I already put what i liked... what i didn't like was the parking was limited, room smelled of a very strong deodorizer trying to cover another smell, and where there's no carpeting so the people above walking heavy was very loud.
Stayed 2 nights in Mar 2024
Response from Casco Team on Mar 21, 2024
Diane, Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not as advertised. It’s a poorly renovated hotel.
Stayed 1 night in Mar 2024
Response from Casco Team on Mar 21, 2024
Steve,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern feel, clean, tidy and rooms were absolutely fine for us. Breakfast ok, nothing special but did the job. Needed to drive to get to food options - pizza place up the road though as an option. Check in staff helpful and quick.
Stayed 1 night in Mar 2024
Response from Casco Team on Mar 21, 2024
Tamara,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.