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Reviews of Embassy Suites by Hilton Portland Downtown

4 out of 5
Embassy Suites by Hilton Portland Downtown
319 SW Pine St, Portland, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 549 out of 1001 reviews" "
Rating 8 - Good. 226 out of 1001 reviews" "
Rating 6 - Okay. 117 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Agapi

Liked: Amenities
Great service!
Stayed 1 night in Apr 2024

10/10 Excellent

Alexandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter said this hotel made her feel like royalty. Parking was pricey especially when it’s the only option really besides the few spots they have out front. We walked all around outside it was close to a lot of great places. The room was very clean but the view was just other rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building, welcoming staff, spacious and clean rooms. Street parking at night was free and 2 hr parking during business hours was affordable. A lot across the street charged only $10 per day. So don’t pay $59 per night for valet. 10 min walk to Pearl District.. the neighborhood was surrounded by strip clubs so it can get rowdy late on Friday or Saturday but definitely a vibrant urban experience
Stayed 4 nights in Apr 2024

6/10 Okay

Jessica, Bend

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

6/10 Okay

TUAN, Everett

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a great spot downtown. You can walk to Powell's, Voodoo Donuts and other sites. Great for our group
Stayed 3 nights in Mar 2024

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Oretis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS ACCOMMODATING AND FRIENDLY, FOOD OPTIONS AND FOOD WAS GOOD IN MOTHER’S BISTRO, bathroom could use dusting around the mirrors and in less frequent used areas in the room otherwise, fairly clean. Oh, Need to check bed skirts on the bed box springs. Had stains on it.
Stayed 1 night in Mar 2024

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel! We were upgraded to a corner suite and it was huge! Amazing breakfast and short walk to the river walk. Would totally stay again!
Stayed 1 night in Mar 2024

6/10 Okay

PAVEL

Traveled with family
The $59 per night parking is a bit much. The valet not the greatest customer service ended up rolling up my own luggage.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Awesome reception experience and breakfast. Pool was a bit chilly but kids has fun
Stayed 1 night in Mar 2024

6/10 Okay

Avis

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

CAITLIN

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture dated. But excellent stay otherwise.
Stayed 1 night in Mar 2024

6/10 Okay

Florian

Traveled with family
Liked: Cleanliness, staff & service
Great location. So close to the waterfront. The hotel's stay was not optimal for few reasons. First, we had a race in the morning at 8AM and therefore no time for breakfast. While the hotel advertise a pack-and-go breakfast option, when we ask for it, the front desk told us that we were too many guests in our room to all get the option. We settle with sharing 2 breakfasts for 6 guests. The second is that the hotel lobbies were fun of half-clothed guests who were loud beyond the acceptable hours. There obviously was a rave party in the hotel. It would have been much better to put all these guests together and not have my family with 4 children between 10 and 14 to be mingling with these adults. The complimentary drink was a nice touch. The swimming pool is nice while the facility is a little creepy and seems run down. A fresh coat of paint would go a long way. We will return for the location, but we will not return with our kids.
Stayed 1 night in Mar 2024

10/10 Excellent

jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and LOVED access to the fresh water in the lobby.
Stayed 1 night in Mar 2024

10/10 Excellent

elizabeth

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean Loved how quiet it was
Stayed 1 night in Mar 2024

2/10 Terrible

L

Stayed 3 nights in Mar 2024

8/10 Good

Kelsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, easy to find new things to do close by! One downside is that i didn't realize that parking was $60 a night. I didn't think to check to see if it was included because I just assumed it was included. I'll definitely make sure to keep an eye out in the future!
Stayed 3 nights in Mar 2024

6/10 Okay

Noe

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
There was a used toothbrush on the counter in the bathroom. There were rubberband hair tyes on the floor of the bathroom. The carpet appeared to not be very clean. The shower handle that controls the temperature seemed to be broken (loose) and ended up being still hot when it was turned down because the handle went back to original hot position on its own. The wifi being an extra charge on top of the room and valet parking was just too much.
Stayed 1 night in Mar 2024

2/10 Terrible

Karen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I am extremely furious as I thought paying 60 dollars a night for valet would be safe however my new car has been keyed
Stayed 2 nights in Mar 2024

10/10 Excellent

Eduardo, Fox Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Liked: Cleanliness
The pool area was delightful.
Stayed 1 night in Mar 2024

4/10 Poor

Kathleen, Bend

Traveled with family
Disliked: Amenities, property conditions & facilities
Not what it once was! We had always stayed at this downtown Embassy and aside from what is happening outside in Portland it’s sadly not the same place inside this hotel. Furniture in the room needs an update, lack of hot water, breakfast not nearly as good. Valet parking attendant left my car unlocked the first night and felt that this was okay.
Stayed 3 nights in Feb 2024

6/10 Okay

Kristie

Traveled with family
Liked: Staff & service
The hotel and staff are wonderful, kind and helpful. Things were a little outdated and was a bit disappointed in a few issues with the room but cleanliness was not a problem just a few things need to be updated. Parking is a big issue with this location there really needs to be a cheaper option other than valet especially for guests. The area around is a bit sketchy and noisy and you will meet some interesting people but overall for the convenience of location and being able to walk everywhere was decent. Would I stay here again? Only if other options weren't available. Restauraunts attached to hotel are excellent!
Stayed 2 nights in Mar 2024

10/10 Excellent

Orry

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024

8/10 Good

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jazzmin

Traveled with partner
Liked: Amenities
The hotel is too dark, you guys need to invest in quality lights in the room and in the common areas. But overall experience was good, we would comeback again.
Stayed 1 night in Mar 2024

10/10 Excellent

Sashe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place free HH drinks for everyone and breakfast included even tho we didn't get up for breakfast.overall amazing place i recommend to anyone
Stayed 1 night in Mar 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Priscilla

Stayed 1 night in Feb 2024

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We were offered a room upgrade for an extra $20/night with the promise of a view but when we got in to our room we were disappointed that it was just across the street from a wall of a parking garage. Some “view”. Otherwise it was fine, downtown Portland is in a bit of a decline right now and it felt somewhat unsafe nearby. The breakfast at the hotel was fantastic though!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jannelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Petra

Liked: Cleanliness, property conditions & facilities
This is the old Monarch Hotel. Hilton did an amazing job restoring this historic building! Our room was a king suite which was 700sq.ft with super high ceiling. I strongly recommend Room 105. Unfortunately, we found some crackers in a chair and an earring on the floor... The hotel was sold out the weekend we stayed and theyvwere understaffed. It took two hours to have towels delivered. Sadly, this area of Portland has a significant population of folks on the streets, but that shouldnt deter anyone from staying in this amazing building. Will do again!
Stayed 1 night in Feb 2024

10/10 Excellent

Tate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great property. We intend to stay there again next time we’re in Portland. Very convenient to most places in town and it had a large amount of things to do around it.
Stayed 3 nights in Feb 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Mark

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Most uncomfertable beds and funature. Hot water takes 7-10 minutes to reach 4th floor.
Stayed 4 nights in Feb 2024

10/10 Excellent

Loren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very nice employees
Stayed 1 night in Feb 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old feel but kept quite nice. Good continental breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel, Portland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean. The service is great and welcoming.
Stayed 1 night in Feb 2024

6/10 Okay

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities
Room next door loud until 2am. Even though security came up at 1 asking them to quiet down.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024

10/10 Excellent

BO

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was for a friend's birthday, and I loved how central it was to Portland. The hotel was also clean, friendly staff, and a great affordable room! Got to use the pool, sauna, and hot tub, and these were maintained relatively well.
Stayed 1 night in Jan 2024

6/10 Okay

Clay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures don't accurately reflect the condition of this property for the price you pay per night. They also charge you more for higher up rooms that look across at other rooms (weird layout, and strange to charge more).
Stayed 1 night in Feb 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Stayed 1 night in Jan 2024

6/10 Okay

Paulo

Liked: Staff & service
No towels or soap
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown Portland speaks for itself
Stayed 1 night in Jan 2024