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Reviews of Embassy Suites by Hilton Portland Maine

3.5 out of 5
Embassy Suites by Hilton Portland Maine
1050 Westbrook Street, Portland, ME

Reviews

9.2

Wonderful

Rating 10 - Excellent. 777 out of 1055 reviews" "
Rating 8 - Good. 180 out of 1055 reviews" "
Rating 6 - Okay. 55 out of 1055 reviews" "
Rating 4 - Poor. 26 out of 1055 reviews" "
Rating 2 - Terrible. 17 out of 1055 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

John, Glendora

Liked: Cleanliness, staff & service
Breakfast should be offered up to checkout time at 11AM
Stayed 1 night in Apr 2024

10/10 Excellent

John, New York

Stayed 1 night in Apr 2024

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Pool location was the only downfall. Everything else about this hotel is excellent!
Stayed 1 night in Feb 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Krista, Baileys Harbor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Comfortable bed and very friendly staff. Definitely appreciated helpful smiling staff member on a late Friday check in.
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Krista! Thank you so much for staying with us! I am so happy you enjoyed your stay and found your bed to be comfortable. I'm so glad you enjoyed your interactions with our staff members, as well. I hope we can welcome you back very soon!

10/10 Excellent

Danielle

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Danielle! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to airport is great!
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi April! Thank you for staying with us! I'm so glad to see our location was convenient for you! I hope we can welcome you back again soon!

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant upscale hotel with many features offered. Helpful staff. Wonderful ambiance.
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Leonard! Thank you so much for your great review! I'm so happy you enjoyed our hotel and staff members. I hope we can welcome you back very soon!

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Susan! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excellent

Lora

Traveled with partner
Liked: Amenities
We had a very late arrival, we were greated warmly and welcomed by the front desk, our room was awesome, stylish, very clean and so comfortable. Enjoyed the breakfast and easy checkout. Family in Portland, will definitely stay here again!
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Lora! Thank you for staying with us and your very kind words about our front desk. I'm glad to see you enjoyed your room and were able to stop by for breakfast. I hope we see you again soon!

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, responsive and helpful. The shuttle to the airport was exceptionally convenient.
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Sydney! Thank you for your kind review! I'm so happy you enjoyed your interactions with our staff and that we were able to help you with a shuttle to the airport. I hope we see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Great staff. Great bar/food.
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Michael! Thank you for staying with us and your feedback! I'm glad you enjoyed your room, our staff members, and you had a good time at our bar and restaurant. I hope we see you again soon!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Jose! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excellent

Joshua

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice. Pool, excellent breakfast, and even free drink tickets during happy hour. Kids had a blast too.
Stayed 2 nights in Mar 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Joshua! Thanks for staying with us and leaving your feedback! I'm glad you and your family had a good time at the pool and were able to enjoy our complimentary breakfast and evening reception! I hope we see you again soon!

10/10 Excellent

Ashlee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and convenient to everything near you!
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Ashlee! Thanks so much for your feedback! I hope we can welcome you back very soon!

10/10 Excellent

Gerald and Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff made our stay so easy and went above and beyond to accommodate our need to extend our stay. The lobby is so welcoming, the restaurant was lovely for dinner and the included continental breakfast. We will absolutely stay here again!
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Gerald and Sandra! Thank you so much for staying with us and your kind words. I am so happy you enjoyed our staff members and that you were able to join us for dinner and our complimentary breakfast. I hope we see you again very soon!

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at breakfast was outstanding (especially the chef made omelets) and the people are really friendly. Loved that they had excellent daily maid service without having to ask for it. It's so close to the airport you can actually walk there in about 10 minutes if you go out the back way. The lobby is a great area to hang out, nice little bar and restaurant. Really enjoy this hotel and I'm very picky about hotels.
Stayed 3 nights in Mar 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Leah! Thank you for staying with us and your kind and thoughtful review. I am so happy you enjoyed our complimentary breakfast and our staff members. We appreciate your kind feedback about our lobby and location, as well! I hope to see you again soon.

10/10 Excellent

Joanne

Stayed 2 nights in Mar 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Joanne! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excellent

Lorena

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Lorena! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excellent

Shaheen, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff!
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Shaheen! Thank you for staying with us and your kind feedback about our staff! I hope we can welcome you back soon!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Randall! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excellent

Nicholas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great to have a suite when traveling with toddler; made it so we didn’t all have to go to bed at the same time. Staff was friendly and informative; breakfast was a great addition. All in all will certainly return here and recommend to other coming to the area.
Stayed 2 nights in Mar 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Nicholas! Thank you for staying with us! I'm so glad to hear your room was comfortable for you and your family, and you enjoyed our complimentary breakfast. I hope we can welcome you back soon!

8/10 Good

Frank

Stayed 1 night in Mar 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Frank! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on Mar 6, 2024
Hi, Jennifer! Thanks for staying with us and your great review! I hope we can welcome you back soon.

10/10 Excellent

Rosy, Sioux City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always find this hotel very likable and comfortable. This last time I think probably the season, it was getting a little bit less clean than usual. Staff as usual friendly. Shuttle in time.
Stayed 1 night in Dec 2023
Response from Haley, Front Desk on Mar 6, 2024
Hi, Rosy! Thank you so much for staying with us and your kind feedback. I am so sorry you found your stay to be less clean than previously, though we appreciate your feedback so we can do better. We hope we can welcome you back soon!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it makes catching the early flight easy peasey!
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on Mar 5, 2024
Hi, Jane! Thank you for staying with us and your great review! I'm happy our hotel was convenient for your early flight! I hope we see you again next time!

10/10 Excellent

Geraldine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Breakfast was good had a pool happy hour.
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on Mar 5, 2024
Hi, Geraldine! Thank you for staying with us and taking the time to leave your review! We really appreciate your kind words about our staff, breakfast options, pool, and evening reception. We hope we can welcome you back soon!

10/10 Excellent

Igor

Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Igor! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi David! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Mar 2, 2024
Hi, William! Thank you for your great feedback! We hope to welcome you back soon.

10/10 Excellent

Kent, Mars Hill

Traveled with family
Liked: Staff & service
Large family of six. Room could accommodate us. Nice breakfast, reasonably priced. Good overall experience.
Stayed 2 nights in Feb 2024
Response from Haley, Front Desk on Mar 2, 2024
Hi, Kent! Thank you for choosing our hotel for your stay! I'm so happy your room was comfortable for the whole family and you enjoyed your experience. We hope we can welcome you back soon!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Always like staying here
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Mar 2, 2024
Hi, Jamie! Thank you for taking the time to leave your feedback! We hope we can see you again soon!

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean up to date
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Mar 2, 2024
Hi, Benjamin! Thank you for your great feedback! We hope to welcome you back soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with everything that was offered!
Stayed 2 nights in Feb 2024
Response from Haley, Front Desk on Feb 25, 2024
Hi, Peter! Thanks so much for your great feedback. We appreciate it! Hopefully we can welcome you back to our property very soon.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed that we didn't have to leave the property to have a great evening! We went to happy hour and spent time at the bar with Sam as our bartender. She was amazing! All the staff very pleasant and courteous! We will definitely go back!
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Feb 25, 2024
Hi, Sarah! Thank you so much for your thoughtful review. I'm so glad to see you enjoyed spending time with Sam as much as we all do. I'll definitely pass along your feedback to her. I hope we see you again very soon!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, amenities
2 free drinks at the bar each night
Stayed 2 nights in Feb 2024
Response from Haley, Front Desk on Feb 25, 2024
Hi, Kimberly! Thank you so much for choosing our hotel for your stay and taking the time to leave your feedback. So glad you enjoyed our evening reception and were able to take advantage of the complimentary drinks we offer.

10/10 Excellent

Geoff

Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Geoff! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

8/10 Good

Heather

Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Apr 21, 2024
Hi Heather! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!

10/10 Excellent

Debra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice spacious suite that worked well for the four of us on a girls trip. We enjoyed the breakfast buffet every morning which also included a made to order omelette station. There is plenty of seating for dining. We enjoyed dinner at the hotel a couple of nights after long days. We usually missed the happy hour, but was nice the one time we caught it. Great hotel with everything we needed and would definitely stay here again.
Stayed 5 nights in Oct 2023
Response from Haley, Front Desk on Feb 25, 2024
Hi, Debra! Thank you for choosing our hotel for your girls trip! I'm so happy you were able to join us for breakfast and dinner. Hopefully we can welcome you back soon when you have more time to take advantage of the evening reception throughout the stay - but I'm glad you caught us at least once.

10/10 Excellent

GWENDOLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay.
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Feb 25, 2024
Hi, Gwencolyn! Thank you so much for your great feedback. I hope we can welcome you back again very soon!

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 1 night for an early flight in the morning, the property was very clean, comfy beds, and very close to the airport.
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Feb 25, 2024
Hi, Allyson! I'm so happy our hotel was convenient before your early flight, and that you enjoyed our facilities and had a good rest before your departure. Hope we can welcome you back next time!

10/10 Excellent

Franklin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space in the rooms, extensive breakfast, a congenial community atmosphere.
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Feb 8, 2024
Hi, Franklin! Thank you so much for your excellent feedback! We're so glad to hear you enjoyed your room and our breakfast offerings. Hope to welcome you back soon!

10/10 Excellent

mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were excellent. The location is perfect if you are flying. The early morning coffee, tea and snacks are wonderful. The billing issues were a major problem-I'm not sure if that was the hotel's or expedia's mix up, but it's very frustrating.
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Feb 8, 2024
Hi, Mary! Thank you so much for taking the time to leave your feedback with us. I'm glad to see you enjoyed your stay with us, though I do apologize for the billing issues you mentioned. I hope we are still able to welcome you to our property again in the future.

6/10 Okay

Wanda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice BUT web sites says there is a hot tub and there is not. I picked this hotel because it says there is a hot tub and then they tell me you have to walk outside in order to get to the pool that has no changing area or bathroom. I’m very disappointed about the hot tub. I would have picked a different hotel that did have a hot tub if I would have known. Front desk said they haven’t had one for a couple of years now so why is it still on the web site.
Stayed 1 night in Feb 2024
Response from Kyle Manning, Director of Sales & Marketing on Feb 6, 2024
Hi Wanda!Greetings from Embassy Suites by Hilton Portland! Thank you so much for choosing our hotel and for the thoughtful review. I'm so sorry for the miscommunication about our hot tub, we miss it too! I don't believe that we have a hot tub listed as an amenity on any websites. We made the tough decision in 2020 to remove our hot tub based on social distancing guidelines at the time. Thank you so much for the feedback about our temporary entrance to our indoor heated pool while we fully renovate our fitness center! It will be ready in the coming weeks and it is going to look fabulous! We hope to have the opportunity to welcome you back to our hotel soon! Safe travels!Best,Kyle ManningDirector of Sales & Marketing

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Managers complimentary snack at end of day, frontdesk service very pleasant at all hours and location was fantastic ...... Only 1 elevator working , so kudos to staff who keep deferring to guests on elevator rides.....they had to wait long periods to go up ir down
Stayed 4 nights in Feb 2024
Response from Haley, Front Desk on Feb 8, 2024
Hi, Carol! Thank you so much for your great feedback! I'm glad you enjoyed our evening reception and interactions with our front desk! I do apologize for the inconvenience of the delays in getting on the elevator, but I am happy to hear our staff was able to help move things along a bit quicker. Hopefully we can welcome you back again soon!

8/10 Good

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, only downside was there was only one working elevator and the one that was working was very slow and always a lot of people waiting. Other than that friendly staff, convenient area and nice rooms.
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Feb 8, 2024
Hi, Stacey! Thank you so much for your feedback! I am so happy to hear that you enjoyed your room and interacting with our staff. I do apologize for the delay with our elevators, and hope we are able to welcome you back again in the future for an even better experience.

10/10 Excellent

Michele

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to airport - convenient
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on Feb 9, 2024
Hi, Michele! Thank you for choosing to stay with us for your stay. I'm glad it was convenient for you! Hope to see you again soon.

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that they had a shuttle that not only provided airport transportation but also downtown
Stayed 5 nights in Jan 2024
Response from Haley, Front Desk on Feb 9, 2024
Hi, Alena! Thank you for choosing us during your stay in Portland and your wonderful review. I'm so happy to hear you enjoyed our shuttle services.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
They plowed the snow for early flights.
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on Feb 9, 2024
Hi, April! Thank you for staying with us! I'm glad to read that we were able to maintain the snow situation during your stay. I hope we can welcome you back very soon with better weather!

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love having the living room area in addition to the bedroom. Breakfast is top notch, the home fries, bacon and omelettes are delicious. Ordered room service instead of goi g out, kids thought it was fancy. Did not get alcohol, but kids and I enjoyed the appetizers and punch at cocktail hour for free
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on Feb 8, 2024
Hi, Rachael! Thank you for your great feedback! I'm so glad breakfast, dinner, and the reception were a hit for your family. Can't wait to welcome you back to the hotel!