Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced with the pillows during your stay. We understand the importance of a comfortable rest, and we'll certainly address this matter with our team to ensure improvements are made. We apologize for any difficulties during check-in and assure you that we will take the necessary steps to prevent such situations in the future.If there's anything specific you would like us to address or if you have additional feedback, please feel free to share. We value your input and strive to make every guest's experience enjoyable.

We sincerely apologize for the inconvenience caused during your recent stay. Unfortunately, we did not anticipate a snowstorm leading to a power outage, circumstances beyond our control that may have contributed to the challenges you encountered. We understand the impact on your experience and would have done everything possible to alleviate the situation for any affected guest.The hot water, heating, and elevator issues were further exacerbated by these unexpected circumstances. I genuinely apologize for the disruptions to our services. I am committed to addressing your concerns promptly and finding a resolution. Please allow me the opportunity to discuss this further and work towards a solution.