Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
86% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Never Again!

Posted Dec 31, 2014
Our stay started bad. We were given a room that had an odor come to find out there was old food in the cabinets. The room was dirty with beer caps on the carpet. Also, for whatever reason the room did not have a phone. We informed the attendant who was much nicer and helpful than the lady who checked us in and were placed in another room. At check in we were not informed about the procedures for signing out kitchen ware, removal of trash, daily room cleaning procedures, etc. Overall we were extremely disappointed with our stay. We were informed that the manager would be informed but the manager never made contact with us. I did ask for the manager upon departure and was informed that she was not available.
4 out of 5
Recommended
for Personal Event
by Benoitfrom Montreal

Good overall

Posted Nov 25, 2014 
Good place for a short stay!
3 out of 5
Recommended
for Couples
by Louisefrom East Burke, VT

nice place

Posted Nov 21, 2014 
Shopping trip
Comment from Hotel Management
Jan 31, 2015 by Manager, Hotel Management
Thank you so much for sharing your experience with us. Please accept our apologies that your room was not cleaned to our normal standards. Still, we are pleased to know that we were able to provide you with a convenient, comfortable and friendly place to stay during your shopping trip. Thank you for choosing Extended Stay America. We hope to see you again soon.
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Served the purpose with no luxury or extra comfort

Posted Nov 1, 2014 
We wanted a kitchen due to diet restrictions. For that reason, I will say the hotel met our expectations. However, there were no extra comforts. We had to ask for kitchen supplies and only received two plates, cups, utensils since there were only two of us. We received one pot, one frying pan, a spectacular and drying rack. No extra comforts (cutting board, can opener). There is a small table with three chairs, but no comfy chair to relax on. The beds were very comfortable and we had two great nights sleep. The bathroom was very dated and needs much TLC. The towels were small and a bit thin. The light switch controlled the one and only light in the bathroom and the very loud vent fan. It was so loud that we would opt to leave the bathroom door slightly open and not turn on the light/fan. The shower pressure was amazing and we had plenty of hot water. The hotel was perfectly located near shopping and was in a very quiet office building park. The hotel served our purpose but had no luxury or extra comfort. Most likely will pay the extra next time to have a bit more comfort at another hotel.
2 out of 5
Recommended
for Getaway With Friends
by Laurenfrom Plymouth

Not impressed

Posted Oct 23, 2014 
Hotel room smelled and hallways smelled funky. Found dirty socks and other belongings in our room. Carpets were gross too.
Comment from Hotel Management
Jan 3, 2015 by Manager, Hotel Management
Lauren - Thank you for taking the time to tell us about your stay. We are very disappointed to hear about the condition of your room. Please accept our most sincere apologies. We will work with our housekeeping staff to ensure that all areas of our hotel are cleaned to our standards and smell fresh at all times. Thank you again for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
Recommended
by A verified traveler

Good Stay for the Price

Posted Oct 13, 2014 
Clean, nice size room, convenient to airport but not Portland, great stay for the price.
3 out of 5
Recommended
for Overnight Stay Before Destination
by Tiffanyfrom Maine

Great Location, Disgusting Room

Posted Oct 13, 2014 
My husband and I decided to stay here due to an early flight the next morning at PWM, it was very close! We reserved a smoking room, so the smell was expected, but truthfully it was still very strong. There were big stains all over the carpet, a huge red stain on the curtains, the kitchen was a nice amenity just not very clean and you'd think with the fact it was a Smoking room it would have an ashtray.. but it didnt. We called the front desk to have one sent to us and they said they would. An hour went by and still no ashtray. We were too tired to deal with anyone and by that time we used a plastic cup provided in the bathroom and we put water in it. No one ever came to our room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Maine marathon

Posted Oct 7, 2014
It was a nice place to stay , staff was very nice ! I would go back
Comment from Hotel Management
Apr 11, 2015 by Manager, Hotel Management
Thank you very much for posting a review of your recent stay with us. We are so glad to read that you enjoyed your stay and that you would stay with us again. Thank you again for your kind comments. We would be delighted to have the chance to host you again in the future!
4 out of 5
Recommended
for Families
by Dunsfrom Deer Park WA

Highly Recommend

Posted Oct 7, 2014 
It was pretty perfect in every way. Check in was fast and friendly, room was comfortable and clean and grocery store was close. I applaud the maid staff for the maintenance of the rooms. You can book this room with confidence.
Comment from Hotel Management
Jan 3, 2015 by Manager, Hotel Management
Thank you so much for your amazing review of your recent stay with us. We are proud to have provided you with good service and a clean, comfortable room. I have shared your comments with my team, especially housekeeping. We really appreciate your kind words. We look forward to welcoming you back in the future.
5 out of 5
Recommended
for Couples
by Lindyfrom Colorado

Nicer than comparable hotels AND has kitchenette!

Posted Oct 5, 2014 
It was really nice to have the kitchenette complete with dishes! Why would you ever stay in another hotel that doesn't have one?