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Reviews of Hilton Garden Inn Freeport Downtown

3 out of 5
Hilton Garden Inn Freeport Downtown
5 Park St, Freeport, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1001 reviews" "
Rating 8 - Good. 244 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 2 nights in Apr 2024

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy being here. Quiet, convenient, good parking.
Stayed 3 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
We are local and stayed during the power outage. The staff was pleasant and accommodating, the room clean and comfortable. Would highly recommend to out of town friends and family.
Stayed 1 night in Mar 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Place is clean and modern. Location is perfect for shopping. Front office staff were kind and helpful. Will definitely stay here again
Stayed 1 night in Mar 2024

8/10 Good

Melanie

Breakfast staff amazing! Breakfast amazing !!Front end staff could be more welcoming.
Stayed 1 night in Feb 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, clean and relaxing just what we were looking for. My wife and I had a great time can’t wait to go again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and exceptional staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Check in / out
Stayed 1 night in Feb 2024

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Holly, Fredericton

Stayed 1 night in Feb 2024

8/10 Good

Vanessa, Astoria

Business traveler
Stayed two nights for a work trip. Comfortable rooms and friendly staff. Bathroom could've been a wee bit cleaner. Saw a little bit of residue in the sink.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It is close to shopping area
Stayed 1 night in Feb 2024

10/10 Excellent

KEN

Stayed 2 nights in Jan 2024

10/10 Excellent

Paul, Bangor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a trip to Freeport. Close to everything. Staff were very friendly. Room was spacious
Stayed 2 nights in Jan 2024

10/10 Excellent

Hicham

Stayed 1 night in Jan 2024

10/10 Excellent

Tim

Stayed 2 nights in Jan 2024

10/10 Excellent

Yukiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Megan

Stayed 2 nights in Dec 2023

4/10 Poor

Illaria

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Thank you
We couldn’t get into the room right away at the door was stuck shut with the upper lock from the inside, so the staff was friendly enough to assist us in getting inside. The beds unfortunately were little to be desired between the flat pillows and the springy mattresses. The desk light, although it was turned off, flickered throughout the night and kept my family member awake. Throughout the night all we could hear was what we thought was the water heater behind the mysterious door on the longest wall by the tv. It rattled and continued to knock. No fans in the bathroom was less than ideal as well. The service by the staff was great.
Stayed 1 night in Dec 2023

6/10 Okay

dahianna

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is understaffed. No breakfast available due to " broken equipment ". Difficulties getting through on the phone.
Stayed 1 night in Dec 2023

8/10 Good

Suzan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Loved the lobby, fitness room and our room. However, the bed and pillows were uncomfortable and the breakfast offered was very minimal.
Stayed 1 night in Dec 2023

10/10 Excellent

Brennan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Property conditions & facilities
Beautiful facilities. Very clean.
Stayed 1 night in Dec 2023

4/10 Poor

Ly

Liked: Cleanliness
Disliked: Staff & service
Very disappointed customer
Positives: Great location and good coffee! Clean hotel, and the room service ladies were very friendly. I had a terrible experience with the night on-call service desk person, David, on December 23rd. After several attempts from my room, 248, I could not access the Wi-Fi on my phone. At 12:35 am, I called to report my problem, and David was highly condescending. His tone and attitude made me feel like I was incompetent. After attempting to log on with him, he got impatient with me. He then offered a code, which I needed him to enunciate the letters "s and f" more clearly because I could not catch the difference. David raised his tone with me. At this point, I called him on his behavior, which he denied. The call ended with me telling him I would report his horrible service to management, and he said, "OK." The following morning, on December 23rd, I reported my experience to Patrick, who was on duty. He listened to my story, and I was also disappointed with my experience with him! He helped me connect my phone but never apologized for how David treated me. While it was not Patrick's fault, a person in this profession with excellent customer service would apologize to the customer complaining about her poor experience.
Stayed 2 nights in Dec 2023

8/10 Good

elaine

Stayed 3 nights in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

10/10 Excellent

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here every time we come to Freeport. the staff is great, the lobby lovely & the rooms spacious. it is convenient to everything we want to do.
Stayed 2 nights in Dec 2023

10/10 Excellent

Pamela, Fulton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

S ammi

Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023

6/10 Okay

Nicole

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was convenient to town. It was also very loud in the hallway
Stayed 1 night in Dec 2023

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

jon

Disliked: Cleanliness, property conditions & facilities
Checked in and toilet didn’t work
Stayed 1 night in Nov 2023

4/10 Poor

Lindsey

Stayed 1 night in Nov 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stopover while traveling
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked that we could park the car for the time we were there and being able to walk everywhere
Stayed 1 night in Nov 2023
Response from General Manager on Nov 16, 2023
Thank you for your feedback. We are glad to hear that you enjoyed your stay and hope to see you again in the future.

8/10 Good

Cindy

Stayed 1 night in Oct 2023
Response from General Manager on Nov 16, 2023
Thank you for your feedback. We are glad to hear that you enjoyed your stay and hope to see you again in the future.

4/10 Poor

Tom

Booking through Expedia was easy. Making sure all our rooms were reserved was another matter. I will in the future make sure I contact the hotel after booking through Expedia to avoid any reservation issues.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Thank you for your feedback. We are glad to hear that you enjoyed your stay and do apologize if there was confusion in regards to your 3rd party bookings.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 16, 2023
Thank you for your feedback. We are glad to hear that you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

KATHLEEN

Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Thank you for providing your feedback from your recent stay. We hope to see you again soon

10/10 Excellent

Eric L

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable accommodations with a friendly staff within easy walking distance of the town and all its shopping.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 10, 2023
Thank you for providing your feedback from your recent stay. We hope to see you again soon

10/10 Excellent

Melana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wanted to bring the bed home
I’ve stayed in A LOT of hotels and I had to review based on possibly sleeping in the comfiest bed to date. I was in a king suite and had the absolute best nights sleep. Everything else about my stay was wonderful and very clean hotel.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 10, 2023
Thank you for providing your feedback from your recent stay, these beds are in fact FANTSTIC. We hope to see you again soon

10/10 Excellent

Dana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the friendly staff, the meals at the hotel, and the Quiet
Stayed 1 night in Oct 2023
Response from General Manager on Nov 10, 2023
Thank you for providing your feedback from your recent stay. We hope to see you again soon

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Nov 10, 2023
Thank you for providing your feedback from your recent stay. We hope to see you again soon

10/10 Excellent

sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Nov 10, 2023
Thank you for providing your feedback from your recent stay. We hope to see you again soon