Ratings based on 463 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut shoreline

weekend away

Posted Apr 20, 2015
Pros: it had everything you needed
Cons: free breakfast
Location: near all the shops, water & restaurants... everything within walking distance
It was our first time to Portland Maine & we were very pleased on where our hotel was. Everything was close & a nice view of the water. We loved our stay & will be back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Maine

Relaxing as can be with a Toddler

Posted Apr 17, 2015
Pros: Location, Very clean.
Cons: Slightly more kid friendly. But it's not advertised as a kid hotel so it was fine.
Location: RIght by the water front and center of the old port very close. Lots of places to eat, and drink at and water to walk by
Pool was small but clean, staff nice. Lobby very pretty. Great Location downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located downtown. Lots to see and do.

Posted Mar 30, 2015
Pros: Everything
Cons: Nothing
Location: Great location
Very relaxing and very comfortable. Nothing else to add. Only stayed one night but would definitely return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom detroit, mi

Great customer service

Posted Mar 27, 2015
The staff here was amazing always smiling and helpful. We had a late flight on the day we left and we're asking if we could leave our bags at the front desk since check out was at 12. Instead they offered us a late check out at 3 so we had a place to be till our flight it was so nice. The pool wasn't working but they offered use of the pool at the hotel across the street. Again excellent customer service clean big rooms and great valet service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2015
Great waterfront location where all the action is. First class hotel overlooking the bay
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gettysburg, PA

Great hotel right on the water in Old Port

Posted Mar 17, 2015
Pros: the ability to request a pet friendly room that was quiet and very clean
Cons: A complimentary breakfast would be appreciated
Location: Great restaurants and shopping
My family and I prefer to stay here because of the great location.....right by the water in Old Port. It is close to good restaurants and shopping. You can walk everywhere in the city and won't need to drive your car. The rooms are clean and you can request a room with a view of the water.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2015
Pleasant hotel. Great location. Our room did not have a very good view. Room was immaculate and bed was very comfortable. Pillows could be better. Staff was very pleasant and we enjoyed our stay. Room was relatively expensive especially considering the time of year.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Maine

Write in the heart of the quaint city

Posted Feb 19, 2015
Lovely stay, even my dog loved it. Great restaurants near by, the bakery next door was to die for and the wine and sprit store was neat too. I loved that the fruited water and coffee was always available.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bowdoinham, ME

Perfect location

Posted Feb 17, 2015
Pros: Location, staff, quiet, and a nice room.
Cons: I had a little problem with one key but nothing insurmountable.
Location: The hotel is centrally located to bars, restaurants, shopping and a myriad of other things that the Old Port section of Portland has to offer.
I was looking for a place to stay that was close to all that the Old Port has to offer. The Hilton Garden Inn is in a perfect location. It is easy to remember where it is. It's close to everything that I wanted. The people were friendly, courteous and helpful. I would most certainly stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom N.E

Great location

Posted Feb 14, 2015
Pros: Friendly and clean
Location: Bars, restaurants and ferry to islands
Walking distance to everywhere, clean and good service.