All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Fantasia, Assistant General Manager on Apr 13, 2024
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. I am happy to see that you have enjoyed your stay! Do not hesitate to use us again as your home away from home should you ever be in the area again.
10/10 Excellent
Sobhag
Mar 13, 2024
Sobhag
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Sobhag, I wanted to take a moment to extend my sincerest gratitude for your recent stay at our hotel and for taking the time to share your wonderful feedback on the website. Our team strives tirelessly to provide exceptional service and create memorable moments for all our guests, and knowing that we succeeded in your case brings us immense joy.Warm regards,Management
6/10 Okay
Nancy, Grants Pass
Traveled with partner
Mar 4, 2024
Adequate room, clean, with convenient breakfast included. Comfortable king-sized bed, with chaise lounge a nice addition.
Very disappointed that the hot tub was not working properly.
Nancy
Stayed 2 nights in Mar 2024
Response from Fantasia, Assistant General Manager on Mar 4, 2024
Nancy,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We are so happy that you have enjoyed your room as well as our breakfast, and sincerely apologize for the hot tub not being available due to unforseen circumstances. We hope that you will visit us again to not only enjoy our property once more, but to utilize our hot tub!
Response from Fantasia, Assistant General Manager on Mar 4, 2024
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We hope to see you again soon should you ever be back in town.
Response from Fantasia, Assistant General Manager on Feb 5, 2024
Ted,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We take reviews such as yours seriously as this provides us the opportunity to discuss what we can do better as a hotel. I greatly apologize for there not being anyone at the desk to assist you while visiting. I will make sure that I bring this up with my team as it is extremely important to be available as much as possible. If you have any other questions or concerns, please do not hesitate to contact us directly.Again, thank you for the feedback and I hope that you will choose to stay with us again so that we may provide you with an even better experience.
Response from Fantasia, Assistant General Manager on Feb 5, 2024
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. Your feedback is important to us and we are glad to hear that you have enjoyed your stay with us. We hope to see you again should you ever be back in the area!
6/10 Okay
Nancy
Jan 3, 2024
Nancy
Stayed 1 night in Dec 2023
Response from Fantasia, Assistant General Manager on Feb 5, 2024
Nancy,Thank you so much for your feedback. Please feel free to reach out to us if you have any questions!
10/10 Excellent
Kristiffani
Jan 2, 2024
Kristiffani
Stayed 2 nights in Dec 2023
Response from Fantasia, Assistant General Manager on Feb 5, 2024
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We hope to see you again should you ever be in the area.
10/10 Excellent
Jennifer
Traveled with family
Jan 1, 2024
Liked: Cleanliness, staff & service, amenities
Staff were amazing, rooms super clean. Pool smaller than expected and a bit cold.
Jennifer
Stayed 1 night in Dec 2023
Response from -Fantasia, Assistant General Manager on Jan 5, 2024
Jennifer,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are thrilled to see that you have enjoyed your stay with us, and have noted your concern about the pool temperature. Should you have any other concerns, please do not hesitate to reach out.We hope to see you again soon!
Response from -Fantasia, Assistant General Manager on Jan 5, 2024
Dev, thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are happy to see that you have enjoyed your stay with us, and hope that you will come by again during your next visit.
2/10 Terrible
Justin
Traveled with family and small children, Business traveler
Response from -Fantasia, Assistant General Manager on Jan 5, 2024
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. Feedback like yours is very important to us as it gives us a moment to reflect on what we can do better as a team. If you would like to express any of your concerns with us, please do not hesitate to reach out.
8/10 Good
Timothy
Dec 30, 2023
Timothy
Stayed 2 nights in Dec 2023
Response from -Fantasia, Assistant General Manager on Jan 5, 2024
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We always appreciate the feedback and hope that you have had an amazing stay.
8/10 Good
Miyuki, Berkeley
Dec 28, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Miyuki
Stayed 1 night in Dec 2023
Response from Fantasia -Assistant General Manager on Dec 29, 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach We are excited to see that you have enjoyed your stay with us, and hope that you will come by again during your next visit to town.
6/10 Okay
Verified traveler
Dec 26, 2023
Well the overall experience went from bad to worse to okay. Long story short I ordered food and the front desk guy ate my food and lied about it. They did make it up but it’s the fact that it so disrespectful to eat someone else’s food and lie about it. The turkey breakfast sausage was very dry and tough. Wish they had more options. Bed was comfy. They were also renovating the hotel which was cool.
Verified traveler
Stayed 2 nights in Dec 2023
Response from Fantasia, Assistant General Manager on Dec 29, 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We take reviews such as yours seriously as it gives us a chance to reflect on what we can do better as a property. I want to take the time to apologize for the situation with your food order. I am saddened to hear that this took place as this is not a reflection of our staff and how we conduct ourselves here. I have also taken note about more breakfast options and will discuss with with our team. If you have any other concerns about your stay, please do not hesitate to contact us directly.Thank you again so much for taking the time to give us your feedback, and I hope that you will give us a second chance should you ever be in the area.
8/10 Good
PC
Traveled with family
Dec 25, 2023
Liked: Cleanliness, staff & service, amenities
PC
Stayed 1 night in Dec 2023
Response from Fantasia, Assistant General Manager on Dec 29, 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We hope to see you again if you are ever back in the area.
Under construction and average staff service. Room condition was very good.
Ted
Stayed 1 night in Dec 2023
Response from Fantasia, Assistant General Manager on Dec 29, 2023
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are glad to hear that you have enjoyed our rooms, and hope to see you again during your next visit to our area.
Building updating going on, but hotel staff were very friendly, breakfast was good, and room was nice.
Betsy J Brooks
Stayed 2 nights in Dec 2023
Response from Fantasia, Assistant General Manager on Dec 29, 2023
Thank you for taking the time to provide us with your feedback! We are happy to hear that you have enjoyed your stay with us here at the Holiday Inn Express in Jantzen Beach, and look forward to you staying with us again during your next visit into town.
They have been remodeling and I stayed in a fully remodeled room. Very nice
Allen
Stayed 1 night in Dec 2023
Response from Fantasia -Assistant General Manager on Dec 12, 2023
Allen,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! I am so excited to hear that you have enjoyed our newly remodeled rooms. We have worked diligently to ensure that our new rooms are to guest satisfaction. We hope to see you again during your next visit into town!
Response from Fantasia -Assistant General Manager on Dec 12, 2023
Andra,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are excited to hear that you have enjoyed your stay with us, and hope that you will pop by again should you ever be in the area.
Response from Fantasia -Assistant General Manager on Dec 8, 2023
Antonio,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We are so happy to see that you have enjoyed our service, and hope that you come by again if you are ever in the area.Again, thank you so much for your review!
4/10 Poor
Kowshik
Dec 2, 2023
Liked: Staff & service
Kowshik
Stayed 1 night in Dec 2023
Response from -Fantasia, Assistant General Manager on Dec 8, 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. Please feel free to reach out to us directly if you have any questions or concerns about your stay.
Refrigerator was noisy, bathroom fan ran all night
Laraine C.
Stayed 2 nights in Nov 2023
Response from Fantasia -Assistant General Manager on Nov 30, 2023
Laraine,Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach, and thank you so much for letting us know about the issues you faced with your room. I will make sure that we get these items checked out as we want to make sure that all of our guests have a noise free and enjoyable stay with us. If you would like to reach out to discuss any more of your concerns, please do not hesitate to reach out to us directly. Again, we appreciate you giving your feedback!
The room was great. Even with remodeling going on, they did their best to make sure we were comfortable.
Deanna
Stayed 3 nights in Nov 2023
Response from Fantasia -Assistant General Manager on Nov 30, 2023
Deanna,Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are so happy to hear that you have enjoyed your stay with us even through the finishing line of our renovations, and hope to see you again to enjoy our property once our remodel is completed.Again, thank you so much for your review!
Response from Fantasia -Assistant General Manager on Nov 29, 2023
Carla,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are excited to see that you have enjoyed our staff and our cleanliness. We strive to provide a warm and welcoming environment. Should you ever be in the area, we hope that you will come by to stay with us again. Safe Travels!
I have enjoyed the daily breakfast. The staff is very friendly. Our room was cleaned everyday with fresh towels and immaculate made bed. I will definitely return on my next visit to Portland.
Mir
Stayed 4 nights in Nov 2023
Response from Fantasia -Assistant General Manager on Nov 29, 2023
Mir,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are so excited to hear about all of the items that made your stay so enjoyable. We strive to provide a warm, friendly, and comfortable environment within our property. We look forward to seeing you again during your next visit into town!Again, we appreciate all of the kind words and your time for reviewing us at the Holiday Inn Express in Jantzen Beach.
8/10 Good
Darko
Nov 26, 2023
Liked: Cleanliness, staff & service
Darko
Stayed 1 night in Nov 2023
Response from Fantasia -Assistant General Manager on Nov 30, 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We appreciate your feedback, and hope to see you again should you ever be in the area! If you have any questions, please feel free to contact us directly.Safe Travels!
10/10 Excellent
Andy
Nov 25, 2023
Andy
Stayed 1 night in Nov 2023
Response from Fantasia, Assistant General Manager on Dec 29, 2023
Thank you for taking the time to provide us with your feedback! We hope to see you again during your next visit into town.
Response from Fantasia, Assistant General Manager on Dec 29, 2023
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. Should you have any questions about your stay, please do not hesitate to contact us directly.
Response from -Fantasia, Assistant General Manager on Nov 23, 2023
Michael,Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are happy to hear that you have enjoyed your stay with us, and hope that you stop by again during your next visit.
8/10 Good
Jenni
Nov 22, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Jenni
Stayed 2 nights in Nov 2023
Response from Fantasia -Assistant General Manager on Nov 30, 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We appreciate your feedback and hope to see you again should you ever be in the area! If you have any questions, please do not hesitate to reach out.
6/10 Okay
Gloria
Traveled with family
Nov 22, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel was under construction so the pool was closed and breakfast was served in a makeshift location. We wish we would have been informed prior to booking. Our room was clean and comfortable. The hotel is located in a bad area so be aware all the time. Car alarms went off for hours during the night, a SWAT team was present at the local Target and derelicts at the nearby convenience store. I will not stay there again for that reason.
Gloria
Stayed 1 night in Nov 2023
Response from -Fantasia, Assistant General Manager on Nov 23, 2023
Gloria,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We take reviews like yours seriously as it gives us the opportunity to discuss what we can do better to give the best guest experience. I am sorry that you did not enjoy your stay with us. We strive to keep our guests as informed as possible when it comes to our renovations, which is why we have notices posted on major booking sites that indicate our construction and pool closure. If this is something that you did not see, I will investigate further to ensure that these notices are always available during booking. Again, my sincerest apologies for your stay not being up to standard, and if you would like to express your concerns further please do not hesitate to reach out.
Response from -Fantasia, Assistant General Manager on Nov 21, 2023
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! I am happy to see that you have enjoyed your stay, and hope to see you again should you ever be back in the area.
6/10 Okay
Jim
Traveled with family
Nov 18, 2023
Liked: Amenities
Disliked: Property conditions & facilities
One of the two breeds had sheets that didn't appear to be totally clean and the construction has you feeling like you were walking through a war zone. A building in the area has an alarm going off for over an hour in the middle of the night . I know this wasn't the Hotel's fault, but it does speak to the area that this hotel is in.
Jim
Stayed 1 night in Nov 2023
Response from Fantasia -Assistant General Manager on Nov 30, 2023
Jim,Thank you so much for providing us feedback on your stay. We take reviews such as yours seriously as it gives us an opportunity to discuss what we can do better to enhance the guest experience. I would like to apologize for the condition of your stay. Cleanliness is always our top priority, and we understand that our renovations were somewhat of an eye sore. I am happy to announce, however, that we are at the finishing line and it is our hope that we will be completed at the beginning of 2024.Safety is also our top priority, and we have security that patrols our property as well as the entirety of the Jantzen Beach area. It is my sincerest apology for the alarms that went off throughout the night.We hope that, should you ever be in Jantzen Beach again, you are gracious enough to give us a second chance to enjoy our beautiful new property with no construction and with all amenities open and free to use. Should you feel the need to express any more of your concerns, please do not hesitate to reach out.Again, I want to thank you for taking the time to give your honest feedback.
4/10 Poor
mirtza
Traveled with family
Nov 13, 2023
Disliked: Amenities
No where on the website did it say that the property is under construction! Or the the whole pool area is closed! Pool is right next to the breakfast area and it’s very dusty!!
mirtza
Stayed 1 night in Nov 2023
Response from Fantasia, Assistant General Manager on Nov 13, 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We take reviews like yours seriously as it helps us reflect on what would make the guest experience more enjoyable and comfortable.I would like to apologize for the experience that you have had while staying with us. We've put up notices on major sites in regards to our construction and pool closure. If you were not able to see this, however, I will make sure to go over our websites to make sure that this notice is posted for any future guests to see. We strive to ensure guest comfort during all stays. My apologies for this standard not being met during your time with us. If you have any further concerns, please do not hesitate to reach out to me directly.
The staff were super friendly. Unfortunately the property is under construction for a remodel. This would have been nice to know since the pool and jacuzzi were closed and wont be open until late November. I chose this location for the amenities but could use none of them.
Jennifer
Stayed 2 nights in Nov 2023
Response from -Fantasia, Assistant General Manager on Nov 9, 2023
Jennifer,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach. We strive to ensure that each and every guest is as enjoyable as possible, and I am glad to hear that you have enjoyed our staff. I do apologize for the pool being down due to our renovation. I understand that pools play a huge part in hotel stays, and we've posted this information on all major booking agents to make guests aware of this temporary closure. I do hope that, should you ever be back in town, you give us a second chance so that you may enjoy all of our newly renovated amenities. If you have any further questions, please do not hesitate to reach out. Again, thank you so much for your review, it is greatly appreciated!
10/10 Excellent
Larry
Nov 9, 2023
Larry
Stayed 1 night in Nov 2023
Response from Fantasia -Assistant General Manager on Nov 29, 2023
Larry,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! I am excited to see that you have enjoyed your stay with us, and hope that you will stay again during your next visit into town.Safe Travels!
2/10 Terrible
Jonadeli
Oct 29, 2023
Jonadeli
Stayed 1 night in Oct 2023
Response from Fantasia -Assistant General Manager on Nov 30, 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen. We take reviews such as yours seriously as it gives us a moment to reflect on what we can do better to ensure a satisfying stay. Should you have any concerns about your stay with us, please do not hesitate to reach out directly.Again, we appreciate your feedback.
There was construction, but it did not bother us. No noise from it. Going to the pool area was the only time we actually saw it.
Verified traveler
Stayed 1 night in Sep 2023
Response from Fantasia -Assistant General Manager on Oct 27, 2023
Thank you for taking the time to review us here at the Holiday Inn Express! I am happy to hear that you have enjoyed your stay with us, and we hope to see you again!
Loved the room. Clean and spacious. Great breakfast. Only glitch was the hot tub was out of order. Otherwise it was perfect.
Leslie
Stayed 1 night in Oct 2023
Response from -Fantasia, Assistant General Manager on Oct 24, 2023
Leslie,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! I am so glad to hear that you have enjoyed your stay with us. Although our hot tub is down, we hope you will stay with us the next time you are in the area to enjoy the newly renovated pool room!Again, it means so much that you have taken the time to review us.
We had a terrible experience at a different hotel and ended up reserving a room here last minute. The front desk was professional and helpful, the GM Gordon specifically made the whole process easy. The room was great, the breakfast had variety and was very good, we felt safe and comfortable through our whole stay. Great job!
Amanda
Stayed 2 nights in Oct 2023
Response from -Fantasia, Assistant General Manager on Oct 24, 2023
Amanda,Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! It is such a pleasure to know that we were able to provide you with a great experience. We hope to see you again during your next visit into town!
Response from -Fantasia, Assistant General Manager on Oct 18, 2023
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We are happy that you have enjoyed your stay with us and look forward to seeing you again if you are in the area.
Response from -Fantasia, Assistant General Manager on Oct 17, 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We hope to see you again during your next visit into town.
Response from -Fantasia, Assistant General Manager on Oct 17, 2023
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! I am so happy to hear that you've had a friendly and uncomplicated check in process and hope to see you again soon!
Response from -Fantasia, Assistant General Manager on Oct 18, 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! It was such a pleasure meeting you, and I hope you'll stay with us again if you are ever back in town.
Staff and hotel were very nice, especially Jasmine
Dan
Stayed 2 nights in Oct 2023
Response from -Fantasia, Assistant General Manager on Oct 13, 2023
Dan,Thank you so much for taking the time to review us here at the Holiday Inn Express, and for your kind words about our staff! We agree, Jasmine is a rockstar! We hope to see you again during your next visit into town.
8/10 Good
Janet
Oct 8, 2023
Janet
Stayed 1 night in Oct 2023
Response from Fantasia -Assistant General Manager on Nov 30, 2023
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We hope to see you again should you ever be in town again.
Even though the hotel was being renovated, the staff didn’t let it show. Their customer service was top notch. Loved the room with the jacuzzi tub, didn’t expect that. The front desk agent was outstanding…
James
Stayed 2 nights in Sep 2023
Response from -Fantasia, Assistant General Manager on Sep 26, 2023
Thank you so much for taking the time to review us here at the Holiday Inn Express! We are so happy to hear that you've enjoyed your stay with us, and it is an absolute pleasure to know that our front desk team was so accommodating and displayed great service. We hope to see you again soon!!
10/10 Excellent
Lorie
Sep 23, 2023
Lorie
Stayed 1 night in Sep 2023
Response from Fantasia -Assistant General Manager on Nov 30, 2023
Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We hope to see you again should you ever be in the area.
Response from -Fantasia, Assistant General Manager on Sep 19, 2023
Debra, Thank you for taking the time to review us here at the Holiday Inn Express in Jantzen Beach! We hope to see you again during you next visit into town.
8/10 Good
David
Aug 31, 2023
Liked: Cleanliness, staff & service, room comfort
David
Stayed 3 nights in Aug 2023
Response from Fantasia -Assistant General Manager on Sep 2, 2023
Thank you so much for reviewing us here at the Holiday Inn Express in Jantzen Beach! We hope to see you soon during your next visit with us.