Ratings based on 131 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Couples
by A verified traveler

Okay, clean but needs work...

Posted Sep 3, 2014
Pros: Housekeeping was clean, beds were comfortable and clean...
Cons: Why bother resending me this survey anyway???? You didn't publish the first one I sent and limited the allowed characters. WHAT THE HECK???
Location: We just drove up to Oregon to look at the falls and the Bonneville locks and dam.
In room 212. The shower was full blast. H20 is wasted if each person showers at least 50 gallons. The curtain rod was bowed down into the middle the curtain will not close so the full blast H20 spilling out of the tub onto the floor. So shower experience was ACCIDENT waiting to happen because the bathroom floor is slippery. The exhaust fan did not work. There were guests that had guests with children that ran around and yelling in the hallway and adults were noisy talking at almost midnight. Very noisy. Those were the biggest problems. The hotel was still pricey. Can write these comments in the "What, if anything, could be improved?" because the characters were not enough there. If you are still not going to publish this then don't bother with my survey I have given you more than enough time by filling this survey two times.
3 out of 5
by A verified traveler from Seattle, WA

Usually reliable

Posted Aug 11, 2014
Cons: Replace the worn out mattresses.
Holiday Inn was as we expected, but the mattress in the room we stayed in rolled us to the center which provided my wife and I with sore/stiff backs. We contacted the front desk and they sent someone to turn the mattress which some what helped. Management should consider replacing the ones that are not firm. Other than this situation, the stay was fine.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Nice hotel close to the freeway

Posted Aug 8, 2014
We stayed at HI Express the first night of our west coast trip. We didn't spend much time in the room. However, based on the time that we were there, I would highly recommend this hotel. The staff was very nice and friendly and there were no hiccups during our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Snohomish, WA

Great stay

Posted Aug 5, 2014
Had no issues with anything. I enjoyed the pool and jacuzzi cause it didn't have that really strong chlorine smell that you'll usually get in pool areas, it was well maintained.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, wa

Nice bed but needed TP

Posted Aug 4, 2014
The bed was super comfortable and the climate control was wonderful but one of the bathrooms was lacking toilet paper which was inconvenient. Also the breakfast was of a poor quality. The End.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hayden, Idaho

Super clean Motel

Posted Jul 29, 2014
Excellent place to stay. Would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tigard or

Great place to stay

Posted Jul 15, 2014
Pros: All was great
Location: Was hard to find if no map but located near the mall, several restaurants near
Room was clean and staff friendly but elevator broke down at time we were getting ready to leave and 80 year old mother in law who is disabled and disabled husband had to climb down 4 flights of stairs will go back again as experience was great
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2014
Super nice hotel staff and loved that they had movies to borrow.
Comment from Hotel Management
Jun 27, 2014 by Paul, Hotel Management
Good day Anonymous, Thank you for taking the time to rate our hotel 5 stars for guest satisfaction. We are pleased you enjoyed complimentary movies during you stay with us and found our hotel staff "Super Friendly". Please hurry back to stay with us soon! Warm regards, Paul W. AGM Director of Sales and Marketing Holiday Inn Express Hotel and Suites Vancouver Mall / Portland Area Vancouver, WA USA
5 out of 5
Recommended
for Families
by april from tacoma, wa

Great place to stay

Posted Jun 2, 2014 on Hotels.com
We have stayed here a few times while visiting family. It is always clean and nice. Will stay again.
Comment from Hotel Management
Aug 30, 2014 by Paul, Hotel Management
Hi April from Tacoma, WA, Thank you very much for taking the time to tell the world that our hotel is consistently clean and nice during your repeat visits. We greatly appreciate the 5 star guest service rating. We truly look forward to your return and staying with us. Pleasant journeys, Paul W. AGM Director of Sales and Marketing Holiday Inn Express Hotel and Suites Vancouver Mall / Portland Area Vancouver, WA USA
4 out of 5
Recommended
for Everyone
by LU

Clean and comfortable

Posted May 19, 2014
Location: The hotel is walking distance from one of the better restaurants in Vancouver, which is located inside the nearby Heathman Hotel.
Like all Holiday Express that I have stayed in, this hotel was clean and comfortable. Service was efficient. The location next to the WA14 and near the mall was convenient. So this is certainly a good value for anyone needing to spend the night in Vancouver WA.
Comment from Hotel Management
Jun 27, 2014 by Paul, Hotel Management
Hello LU, Thank you very much for your great 4 star guest satisfaction score. Our management team will share your kind comments regarding our efficient service with the hotel staff. We are glad we exceeded your expectations regarding the hotels comfort, cleanliness and most important "a good value" for a nights stay in Vancouver. We look forward to serving your lodging needs anytime. Your truly, Paul W. AGM Director of Sales and Marketing Holiday Inn Express Hotel and Suites Vancouver Mall / Portland Area Vancouver, WA USA
Comment from Hotel Management
Jun 27, 2014 by Paul, Hotel Management
Hello LU, Thank you very much for your great 4 star guest satisfaction score. Our management team will share your kind comments regarding our efficient service with the hotel staff. We are glad we exceeded your expectations regarding the hotels comfort, cleanliness and most important "a good value" for a nights stay in Vancouver. We look forward to serving your lodging needs anytime. Your truly, Paul W. AGM Director of Sales and Marketing Holiday Inn Express Hotel and Suites Vancouver Mall / Portland Area Vancouver, WA USA
Comment from Hotel Management
Jun 27, 2014 by Paul, Hotel Management
Hello LU, Thank you very much for your great 4 star guest satisfaction score. Our management team will share your kind comments regarding our efficient service with the hotel staff. We are glad we exceeded your expectations regarding the hotels comfort, cleanliness and most important "a good value" for a nights stay in Vancouver. We look forward to serving your lodging needs anytime. Your truly, Paul W. AGM Director of Sales and Marketing Holiday Inn Express Hotel and Suites Vancouver Mall / Portland Area Vancouver, WA USA