Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Vancouver B.C Canada

It's all about money

Posted Mar 18, 2015
Pros: NOTHING
Cons: Service to it's guests
Location: We were mislead by the hotel. There is nothing local, everything is quite a drive. When we spoke with the hotel direct before booking, we were not thi
The rom was dirty, windows were filthy and dusty. At night I asked for a jug of water (having a kid with us knowing we may need it). We I called the front desk I was told they have no staff to get us water and to buy some from the hotel shop. Who in the right mind would $4 for a small bottle? I would have needed 6 bottles. At 2am I had to work in my night clothes to the front desk to get water from the dispenser. Never if my life have I experienced anything so low and shameless. In the morning when we made our way to the lounge, there was a coffee machine. That clearly stated "pls help yourself" but yet insert $1. Again, how cheap can the Holiday Inn get. That you cnt even afford to provide free coffee for your guests. We have received better service from cheaper "Motels". Never again Holiday Inn and never would I recommend this place.
3 out of 5
Recommended
for Families
by Ed from Vancouver BC

Smile!

Posted Mar 17, 2015 on Hotels
Zero warmth and hospitality on check in. Front desk was a bunch of grumpy cats. No hello or smiles, just a kirt demand for credit card and some mumbling on directions to room. Had to change rooms, since our room card folder had the original room scratched out by the front desk at check in. Went back and had it fixed. Second hotel room was nice after we complained about our first one being on main floor by exit doors with two kids. Size and amenities as expected. Pool is small. Hot tub underwhelming. I would not recommend for families.
4 out of 5
Recommended
for Families
by James

This traveler left a rating score only Posted Mar 10, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

I stayed 2 nights & staff, room & restaurant great

Posted Feb 24, 2015
They were very accommodating. Good in restaurant was really good.
4 out of 5
Recommended
for Everyone
by A verified traveler from newport beach ca

Decent for the suburbs

Posted Feb 2, 2015
Pleasantly surprised. Free water, coffee and cookies. Breakfast buffet (if you paid for) was good. Front desk folks were helpful. Property is dated but the room upgrades were nice.
2 out of 5
Recommended
for Business Travelers
by Brian from Denver

Doesn't honor reservations from hotels.com

Posted Jan 25, 2015 on Hotels
Hotel is fine, and in a good location. Staff is very unfriendly toward hotels.com customer and I was told they do not honor reservations from third party websites. For this reason I was not given the room I had paid for in hotels.com but rather a standard room.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Jan 9, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good enough.

Posted Jan 7, 2015
Pros: Clean enough.
Cons: Improve kiosk.
Location: Business area.
I stayed there on business. Good enough for business trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from wa

Nice hotel. Close to shopping and food

Posted Dec 29, 2014
very friendly staff. Close to food and shopping. Very quiet
4 out of 5
Recommended
for Business Travelers
by Kimberly from Rock Hill, SC

Convenient, clean, comfortable.

Posted Dec 15, 2014 on Hotels
This was for business, it's convenient for my needs. I like to walk and Memorial Park is just south of this location.