Interior

Reviews of Hyatt Place Portland Airport

3 out of 5
Hyatt Place Portland Airport
9750 NE Cascades Parkway, Portland, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1002 reviews" "
Rating 8 - Good. 228 out of 1002 reviews" "
Rating 6 - Okay. 97 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kwane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, amazing breakfast
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Kwane, it's delightful to hear you enjoyed every aspect of your stay at Hyatt Place Portland Airport Cascade Station. Your kind words about our devoted team members and exceptional breakfast are much appreciated. We look forward to welcoming you back for more memorable experiences.

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly person at front desk, free parking location was fun and convenient
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Kitty, thank you for your uplifting review. Here at Hyatt Place Portland Airport Cascade Station, we take pride in our friendly team members at the front desk who make guests feel welcome. Our added advantage of free parking and ideal location indeed enhance the overall experience. We certainly hope to welcome you back soon!

6/10 Okay

Karen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed yesterday and same check in hassle. They blame 3rd party ( you ). Each time we’ve stepped aside for others. We like it here and location so….
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Karen, we appreciate your feedback and continued loyalty to our hotel. We acknowledge the check-in process might have been less than seamless and we're working to streamline this, particularly for our third-party bookings. We're happy to hear you enjoy our location and hope to ensure smoother experiences on your future stays.

6/10 Okay

Karen

Traveled with partner
Once again, a hotel computer. They insisted that I booked through Expedia a handicap 2 queen beds. I showed them I did not I booked fourth floor king. They were like oh I guess we need to update. It took forever to get checked in. I finally said, just give us our room and we’ll come back down. My husband was exhausted. Our daughter had been in a terrible car wreck and we were dealing with various things aside from being 4 1/2 hours on the coast. Reception was very kind standing there was difficult even if your patient person
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Karen, we are genuinely sorry to hear about your check-in experience and we sincerely hope your daughter is doing well. We understand that prompt service is important, especially after a tiring journey. Our team members are usually very efficient and we regret that you experienced a delay. Additionally, please be assured we strive to provide correct reservation details and we'll put forth efforts to improve in this area. Despite these issues, we're glad to hear our kind reception team was a positive feature of your visit. We hope to welcome you back under better circumstances.

6/10 Okay

Andrea

Disliked: Property conditions & facilities
We were very disappointed that the hot tub is out of order. We have stayed at this hotel before and enjoyed the pool and hot tub. That is why we chose this hotel for our stay again. Pool and hot tub were a must for us and the hot tub has been out of order during our entire stay. We feel that we should’ve been notified at check-in that the hot tub was out of order and been compensated in someway. In a separate matter, I noticed that there was a fecal matter in the hallway and into the bathroom near the fitness room and pool area. It appeared that somebody had an accident and did not make it to the toilet in time. I reported it to the front desk, but I noticed there were still remains on the floor hours later even though there was a cost placed in the area.. Considering the fact that people walk in this area barefoot, I think that is a hazard. Say with confidence that we would stay at this particular hotel again in the future. This is disappointing as we like it convenience of shopping and restaurants nearby.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Andrea, it's distressing to hear that your recent stay did not meet the standards you've come to expect from previous visits. Although we aim to deliver comprehensive facilities, we regret the unexpected situation with the hot tub. Streaming communication regarding such matters with our guests is something we're consistently working on.Regarding your report regarding the cleanliness issue near the fitness room and pool area, thank you for bringing this to our attention. We will ensure more stringent protocols are in place to attend to such situations swiftly in the future.While it's disheartening to read your uncertainty about future stays, we genuinely hope you might reconsider. The convenience of shopping and dining options you've appreciated still very much applies. We're committed to improving your overall experience on your next visit.

10/10 Excellent

Lisbet, Madras

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room and very convenient to the airport
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 3, 2024
Lisbet, thank you so much for highlighting the ample space our rooms at Hyatt Place Portland Airport Cascade Station provide, as well as our convenient airport location. We hope to host you again soon for another outstanding experience. Safe travels!

6/10 Okay

Deirdre L

Staff was not super friendly and when we asked for room service we had to ask two times and still no one came. The breakfast selections were pretty limited, but the tea bar was great.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Deirdre,Thank you for taking the time to leave a review. We apologize if there were delays in fulfilling your room service request. This certainly isn't the typical experience we hope to offer our guests. We're glad to hear that you appreciated the variety at our tea bar. Your feedback has been noted to strive for better guest experiences in the future. We hope you’ll consider us again for a smoother stay.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night. The staff were all very happy and friendly. The room was clean and cozy. The breakfest had a good amount of options and was very filling. We would stay here again with no doubt.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Christina, it's wonderful to know that you had an enjoyable stay at Hyatt Place Portland Airport Cascade Station. Our team members' friendly demeanor, clean and comfortable room, as well as our comprehensive breakfast options are aspects we take great pride in. We heartily look forward to welcoming you back on your next visit.

8/10 Good

Antionette

Liked: Cleanliness, staff & service, property conditions & facilities
Ive stayed at this property a few times. I think its time for an upgrade . Some of the tile in the bathroom was cracked and a few faucets were loose.
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Antionette, thank you for choosing Hyatt Place Portland Airport Cascade Station for multiple stays. We're glad to have earned your loyalty. We appreciate you drawing our attention to the need for some updates in the bathroom. All guest feedback is important to us as we evaluate renovations to enhance the overall experience. We are in constant pursuit to make improvements and your suggestions are most welcome. We hope to serve you again soon with fresh updates.

8/10 Good

CG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this hotel. We had a pleasant experience. The in room safe is a wonderful feature that other hotels are removing so I was really happy to see it in the room. Parking was included which is again another bonus. They had a good selection for the breakfast. We will definitely stay here again if we’re in Portland.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
It's great to hear about your pleasant stay at Hyatt Place Portland Airport Cascade Station. Our team is pleased that the in-room safe added to your comfort and the inclusive parking benefited your stay. We're also glad you enjoyed our diverse breakfast options. We look forward to welcoming you back on your next trip to Portland.

10/10 Excellent

seho

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Seho, thank you for sharing your experience at Hyatt Place Portland Airport Cascade Station. We're thrilled to hear you enjoyed your stay and found the hotel to your liking. We are excited to welcome you again in the future.

10/10 Excellent

Shannon, Bakersfield

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 15, 2024
Shannon, it's excellent to know you had a stellar experience at Hyatt Place Portland Airport Cascade Station. We're truly grateful for your perfect rating. We look forward to welcoming you back in the near future for another pleasant stay.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, and close to shopping.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Chris, it's wonderful to hear that you appreciated the convenient location of the Hyatt Place Portland Airport Cascade Station. Our proximity to shopping destinations is indeed one of the features many guests find beneficial. Thank you for taking the time to share your experience with others. We look forward to your next visit.

8/10 Good

Shannon, Bakersfield

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Minutes to airport
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Shannon, thank you for acknowledging Hyatt Place Portland Airport Cascade Station's convenient location. We're pleased it added value to your stay and hope to see you back soon. Safe travels!

6/10 Okay

Andrea

Disliked: Amenities
There was a lot of dust in my room. I could run my finger through it. The bathtub did not feel like it had been cleaned. There is not a restaurant or a bar in the hotel. It’s a counter. They only have a few things they make on the menu when it’s supposed to be a restaurant.
Stayed 8 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Andrea, thank you for sharing your feedback. We regret that the cleanliness of your accommodation did not meet your expectations. Our goal is to maintain high standards of hygiene throughout, and your comments will be discussed with our housekeeping team. In addition, we are sorry for any misunderstanding regarding our on-site dining options. We offer a curated menu for all guests and are consistently working on improving this part of our service. We hope we'll have the opportunity to better serve you in the future.

10/10 Excellent

Salena

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous stay! Room had just what we needed.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Salena, it's wonderful to hear you deemed your stay at Hyatt Place Portland Airport Cascade Station as fabulous! It's great that your room met all of your needs. Looking forward to your next visit.

10/10 Excellent

corrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here anytime I’m catching a morning flight. Super friendly staff. Clean rooms.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Corrie, it's rewarding to know that Hyatt Place Portland Airport Cascade Station is your preferred accommodation option while catching morning flights. We appreciate your acknowledgment of our friendly team members and spotless rooms. Thank you for your loyalty, and we're excited to welcome you back next time. Safe travels until then!

6/10 Okay

Scott

It’s a mid airport hotel. I just use it when I have early flights departing from PDX and don’t want to bother with Uber/Lyft before 6am.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 24, 2024
Scott, it seems like the hotel provides a convenient location for your early flights which we're pleased about. We're here to offer a relaxing and hassle-free pre-flight stay, and we're ready to continue being your choice of accommodation near the airport. Thank you for sharing your routine with us.

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really clean and well taken care of. Will stay here again
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Bob, it's wonderful to hear your feedback. We're thrilled that the cleanliness and maintenance of Hyatt Place Portland Airport Cascade Station impressed you. We eagerly await your next visit. Safe travels until then!

10/10 Excellent

George

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
George, thank you for your high rating of Hyatt Place Portland Airport Cascade Station. We're delighted that your stay with us left a positive impression. We hope to welcome you again in the future.

10/10 Excellent

Steven

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Steven, how wonderful to know that you had a great stay at the Hyatt Place Portland Airport Cascade Station. We're delighted that our effort to provide top-notch service and comfortable accommodation has been appreciated. We can't wait to welcome you back in the near future. Safe travels until then.

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 19, 2024
Thanks for the amazing rating, Bethany!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Portland Airport Cascade Station!

10/10 Excellent

Pamela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Pamela, thank you for sharing your feedback on your stay at Hyatt Place Portland Airport Cascade Station. We're delighted you found our hotel to be excellent. Looking forward to welcoming you again in future!

10/10 Excellent

Jill

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and safe.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Jill, thank you for choosing the Hyatt Place Portland Airport Cascade Station for your recent stay. We're delighted to hear that our team members made such a positive impression and that you found your accommodations to be immaculate and secure. We truly appreciate your feedback and can't wait to welcome you back in the future.

8/10 Good

Jeff

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Thank you for sharing your thoughts with us, Jeff!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Place Portland Airport Cascade Station.

10/10 Excellent

corrie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 7, 2024
Corrie, it's excellent to hear that you had an enjoyable stay at Hyatt Place Portland Airport Cascade Station. Your feedback about our team members' friendliness is greatly appreciated. We hope to welcome you back in the future.

10/10 Excellent

Mark

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 7, 2024
Mark, it's great to see you had a stellar experience at Hyatt Place Portland Airport Cascade Station. We appreciate your high rating and hope to welcome you back in the near future. Thank you for choosing us!

6/10 Okay

Hasan

Business traveler
Liked: Cleanliness, property conditions & facilities
Limited staff. I have to wait 15 minutes to check in although there were only one person ahead of me. Other staff member, although available, did not help me. No water available, neither free or for purchase in the room. Probably a $100/night worth, which I paid $170/night. Will not stay here again. I can get the same services for a much less cost in the near by hotels.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Hasan, we appreciate your feedback. We apologize for any delays you experienced during check-in. Please know that our goal is to ensure a quick and seamless process for all guests, aided by our dedicated team members. We understand your concern about the availability of water in the room and value your insight. While the rates reflect the quality service and amenities we strive to offer, we're sorry if this didn't meet your expectations. We hope you give us an opportunity to exceed your expectations in the future. Thank you again for your comments, they are vital in our continuous improvement.

8/10 Good

Melissa

Liked: Amenities, property conditions & facilities
Clean and convenient location. Room is spacious and nice.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Thank you for the 4-star rating, Melissa!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Place Portland Airport Cascade Station. Thank you again for sharing!

10/10 Excellent

Grace

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Room and breakfast spread were great, would defiantly stay again. Only negative was the staff seemed annoyed to help guests.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 3, 2024
Grace, thank you for choosing the Hyatt Place Portland Airport Cascade Station as your preferred lodging solution. We're pleased to know the room and breakfast selection exceeded expectations. We were, however, disheartened to read about your interaction with our team members. They usually pride themselves on providing exceptional guest experiences. Any shortfall is certainly not our standard practice. We hope this experience will not deter you from staying with us again as we look forward to serving you better in the future.

10/10 Excellent

Larry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool. Lots of food options.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 2, 2024
Larry, thank you for your appreciated feedback. We're delighted to hear you enjoyed the Hyatt Place Portland Airport Cascade Station, especially the pool and our wide variety of dining options. We look forward to welcoming you again in the future.

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and roomy. Loved the separate sitting area. Conveniently located in Cascade Station shopping area.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Gail, thank you for sharing your experience at the Hyatt Place Portland Airport Cascade Station. We're delighted to hear that you loved the spaciousness and the distinct sitting area in your room. It's especially wonderful to know that our location within the Cascade Station shopping area added convenience to your stay. We look forward to welcoming you back on your next visit to Portland.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My granddaughter and I stayed at The Hyatt to have a girls night, and a little shopping. This will definitely be our go-to hotel. The rooms, the staff, and breakfast were perfect. Can’t wait to return❤️
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Cheryl, it's heartwarming to hear that you and your granddaughter chose the Hyatt Place Portland Airport Cascade Station for your special girls night. We're thrilled that our accommodations, team members, and breakfast options lived up to your expectations. We eagerly anticipate your next stay with us for another memorable experience.

10/10 Excellent

Patricia

Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Thank you for the fantastic rating, Patricia!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt Place Portland Airport Cascade Station! We can't wait to see you again soon.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport, they have airport shuttle, and walkable to shopping and restaurant options.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Kathy, it's delightful to know you appreciated the Hyatt Place Portland Airport Cascade Station's proximity to the airport and our complimentary shuttle. We're glad you found the surrounding area convenient for shopping and dining. We hope to have the pleasure of accommodating you again in the future.

6/10 Okay

Daniel, King City

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
We appreciate you leaving your feedback with us, Daniel.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable room near cascade station and airport. Easy access to MAX to go downtown, free shuttle to airport. Multiple restaurants nearby. No car needed. Staff was helpful.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
Allen, it's a delight to know that your stay at the Hyatt Place Portland Airport Cascade Station met your needs perfectly. We are glad you appreciated our strategic location and the convenience of having multiple dining options close by. It's also great to hear that you found our team members cooperative and helpful. Looking forward to welcoming you back in the future.

6/10 Okay

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
We appreciate you taking the time to share your feedback, Dennis.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if youre in Portland. The public transport is easy from here.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Brendan, it's delightful to read that you found Hyatt Place Portland Airport Cascade Station to be an excellent lodging choice during your time in Portland. We're glad the convenient location and simple public transportation connections enhanced your stay. We appreciate your feedback and hope to see you again soon!

6/10 Okay

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except I set up a shuttle service for 6:00 a.m. and was parking my vehicle for 3 weeks. I was there at 5:45 and waited until 6:10 called fromt desk and was told the next shuttle would be 6:20-6:30. I dont have :30 minutes of time to spare on business trips. Ended up taking my own vehicle. Very disappoint. Instead if owning the mistake/oversight/problem your staff made muliple excuses and blames it on me. Unacceptable. Do better.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 10, 2024
Scott, we regret to hear about the delay you experienced with the shuttle service. It is absolutely our priority to ensure all scheduling details are handled correctly for guests relying on prompt departures. Our team is taking your feedback into account as we continuously strive to improve and ensure seamless experiences. We hope to welcome you again for a smoother stay.

6/10 Okay

Melanie

Business traveler, Traveled with family
Ok hotel Not great. Not terrible. Staff isn’t very friendly
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Melanie, thank you for taking the time to share your experience with us. We understand your stay was satisfactory, though not as great as you'd hoped. We apologize if our team members' service didn't meet your expectations. We strive to consistently deliver warm hospitality and will use your feedback to improve. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Katie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check-in with friendly staff. Walking distance to restaurants and shopping was great. Shuttle service is a plus! Our room was decently noisy would be my only complaint. We were on the third floor. Unless we were whispering we had someone pounding on our wall, at 7pm which was quite frustrating - we felt like we were unable to talk at all.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Katie, it's fantastic to hear you valued the convenient location of Hyatt Place Portland Airport Cascade Station, including shopping, dining, and our shuttle service. We're glad your check-in experience with our warm team members went smoothly. However, we certainly understand the importance of a tranquil atmosphere and we regret to hear about the noise level in your room. Rest assured, we will continue to refine our guest experience and look into making appropriate improvements. We appreciate your feedback and can't wait to welcome you back for hopefully an even more pleasant stay.

10/10 Excellent

Malinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
Malinda, thank you for choosing to stay at the Hyatt Place Portland Airport Cascade Station. We are thrilled to hear your stay was satisfactory and we appreciate your perfect score. Our team looks forward to the opportunity to welcome you back in the near future. Safe travels!

8/10 Good

Kent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walkable with decent dining options. Some convenient shopping for forgotten items. Every good shuttle service to airport.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Kent, it's encouraging to hear you enjoyed your stay at Hyatt Place Portland Airport Cascade Station. We're glad the convenient dining and shopping options offered were beneficial and that our reliable shuttle service met your needs. Looking forward to welcoming you back next time your travels bring you to Portland.

8/10 Good

Kenneth, Calgary

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Kenneth, thank you for choosing Hyatt Place Portland Airport Cascade Station as your travel accommodation and for sharing a rating. We are glad to serve you and look forward to your next visit.

10/10 Excellent

ALISON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Alison, thank you for choosing the Hyatt Place Portland Airport Cascade Station. We're delighted your experience was a positive one. Your stellar rating is greatly appreciated by our team, and we look forward to providing you with another exceptional stay on your next visit.

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Janelle, it's delightful to hear that you found our team members at the Hyatt Place Portland Airport Cascade Station supportive and accommodating. We always strive to provide top-quality service to our guests. Thank you for recognizing their efforts and for sharing your positive experience. We look forward to welcoming you back in the near future.

6/10 Okay

Bradley

Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Bradley, it seems you had a middle-of-the-road stay with us. We're eager to offer an even better experience next time. Please do not hesitate to share any specific areas you feel we could improve upon. We appreciate your feedback and value you as a guest.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is excellent
10/10 staff. Rooms don't get cleaned everyday, so make sure to request service at least a day in advance.
Stayed 8 nights in Dec 2023
Response from Customer Service on Jan 4, 2024
It's great to hear your positive remarks, particularly about our team members at the Hyatt Place Portland Airport Cascade Station. For the convenience of our guests, we encourage early communication of any specific room service requirements. Thank you for sharing your experience! We look forward to having you with us again in the future.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, room comfort
We will definitely return to the Hyatt at Cascade
We would definitely return to this hotel and that in itself is an excellent review from us. The beds were very comfortable. The rooms and 3 paned windows were very well insulated from outside noise, except the door. But all hotels seem to have hollow doors that slam and allow noise from the hall to enter the rooms. They are very pet friendly. The breakfast buffet was superior to most other hotels. The location is perfect with so many stores and restaurants within walking distance. The room could have been a bit cleaner. I noticed dust on the lid of the ice bucket and small stains on the couch. I also think that if the carpets in the halls and main lobby were replaced, the slightly stale odor in the place would be greatly improved. The positives of the hotel far outweigh these minor negatives.
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 1, 2024
Jacqueline, it is pleasurable to hear that you consider Hyatt Place Portland Airport Cascade Station as an excellent choice, and you enjoyed both our breakfast offerings and advantageous location. We appreciate your insights regarding room cleanliness, odor, and related matters. Please trust that we'll take into account your notes as we always strive for improvement. We look forward to the prospect of welcoming back pet-loving guests like you in the future.