Exterior

Reviews of La Quinta Inn & Suites by Wyndham Portland Airport

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 456 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 144 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 60 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Curtis

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was ok, but needs major reno, evening staff, not great but morning staff were pleasant.
Stayed 1 night in Mar 2024

8/10 Good

Janelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I’d stay here again.
Stayed 1 night in Mar 2024

2/10 Terrible

Alberto

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There’s was dog food everywhere in the carpet .
Stayed 1 night in Mar 2024

6/10 Okay

Ben

Disliked: Cleanliness, property conditions & facilities
Probably fine for the price. Beds clean but everything else in the room dirty, chairs with stains, sticky remotes etc. etc.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 27, 2024
Thank you for you feedback. I will discuss the cleanliness issue with my housekeeping.

10/10 Excellent

Nolan

Stayed 1 night in Mar 2024
Response from Michelle on Mar 27, 2024
Thank you so much for choosing La Quinta Inn and Suites, We look forward to serving you again!

4/10 Poor

Rebecca

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stains on furniture. Very dated horrible shower head, incredibly uncomfortable bed. Staff wouldn’t say good morning. Breakfast had potatoes and sausage but no eggs. I’m
Stayed 1 night in Mar 2024
Response from Michelle on Mar 23, 2024
Thank you for your feedback. It is very important to us. I am sorry that your stay did not meet your needs. We are currently going through some changes and working on improving for our guests. If you would like to discuss your stay please contact me directly at the property.

8/10 Good

Karolee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

REBECCA

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cutting corners. Toilet paper is like using sandpaper. Same with the Kleenex. Breakfast not up to par. Friendly staff.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 27, 2024
It is sad to see that you did not enjoy your stay. Please know that we are taking all necessary actions to improve. Thank you for choosing La Quinta!

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michelle on Mar 14, 2024
Thank you for staying with us! We look forward to your future stays.

10/10 Excellent

Alise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michelle on Mar 14, 2024
Thank you for choosing La Quinta Inn and Suites. We loved having you.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to the airport.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 14, 2024
Thank you for leaving a wonderful score. We strive for guest satisfaction. I will pass this on to my staff! They will love to hear of their successes.

10/10 Excellent

LeAnna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and breakfast was delicious!
Stayed 2 nights in Feb 2024

8/10 Good

Jeff

No wake up call. No hot breakfast when it opened.
Stayed 1 night in Mar 2024

2/10 Terrible

Ruth-Fiam

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room we stayed in the door lock kept breaking so every time we had to go back to the room we had to call the front desk to let us in. It was really annoying cause front desk took forever to walk over to get the door we sometimes we waited up to 15 mins outside our room just to get in. We were there for some work training and we were exhausted so doing that was very annoying. In the ends they didn’t give us discount or anything.
Response from Hannah - Front Desk Lead on Mar 7, 2024
Hello Ruth,I'm sorry to hear about the issue during your stay with us. We are currently working towards a solution for the keys and locks miscommunication. I hope you will give us another chance so we can make your next stay with us great.Thank you,

2/10 Terrible

Rebeca

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
Traveling and wanted to sleep. Then around midnight we hear a family with kids yelling and being loud. Kids hitting the bed frame super loud. This went on for over an hour.
Stayed 1 night in Mar 2024
Response from Hannah - Front Desk Lead on Mar 7, 2024
Hello Rebecca,I'm sorry to hear about the noise issue during your stay with us. Did you contact the front desk to let them know that you were experiencing this? We are available 24 hours a day to help in these situations. I hope you'll stay with us again so we can make it great next time.Thank you,

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was much older than the La Quinta we had stayed at before. It was satisfactory. They offered a 24 hr airport pick up, which we took advantage of. Our flight arrived at mid night and the Lyft driver was prompt but in a very delegated vehicle. We were hesitant to get in with him, but further checking advised that he was ok.
Stayed 1 night in Feb 2024
Response from Hannah - Front Desk Lead on Mar 7, 2024
Hello James,I'm glad you were overall satisfied with your stay; however, we hope you'll stay with us again so we can provide you with an even better experience next time.Thank you,

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The key card didn’t work. That’s the second time I’ve booked this property and the second time I had to go back to the front desk repeatedly. The staff was friendly but having solid key card systems should be a top priority.
Stayed 1 night in Feb 2024
Response from Hannah - Front Desk Lead on Mar 7, 2024
Hello John,I'm sorry to hear about your frustration with the issue during your stay. We are currently working on a solution for the keys and locks miscommunication issue. I hope you'll come back for even better service next time!Thank you,

4/10 Poor

José A

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room above us very noice at mid night room not Very Clean
Stayed 1 night in Feb 2024
Response from Hannah - Front Desk Lead on Mar 7, 2024
Hello Jose,I'm sorry to hear about the issues that occurred with your stay. Did you contact the front desk to make them aware of the situation? We are available 24 hours a day to help. We hope you'll stay with us again so we can give you a better experience next time!Thank you,

10/10 Excellent

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean, and has the shuttle! Breakfast is great, nice pool and spa, good choices for snacks for the snack area. Stayed before and after my trip for convenience. Will stay again!!
Stayed 1 night in Feb 2024
Response from Hannah on Mar 7, 2024
Hello Angela,Thank you for letting us know you enjoyed your stay. We look forward to having you stay with us again!

10/10 Excellent

Kristy, Rockaway Beach

Stayed 1 night in Feb 2024

4/10 Poor

Sara

Traveled with family
Disliked: Cleanliness
We had to ask for extra bedding for the pull out and then had to go get it. The bedding was stained and had holes. We had to ask for extra towels twice before we got them. Grab and go breakfast was not ready at 4am. Bathroom was not equipped with enough items for five people we booked for. It was close to the airport and we did feel safe.
Stayed 1 night in Feb 2024
Response from Michelle on Feb 22, 2024
Hi Sara, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Excellent

Angie

Stayed 1 night in Feb 2024

6/10 Okay

Mitch

Stayed 1 night in Feb 2024

6/10 Okay

Angeles, Marietta

Traveled with family
Disliked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Feb 2024
Response from Michelle on Feb 22, 2024
Thank you for taking the time to leave us a review. If there is anything that we can do to bring the score up please let us know. We strive for guest satisfaction and look forward to hearing your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Feb 2024
Response from Michelle on Feb 14, 2024
Thank you for leaving 5 stars. We appreciate the feedback and look forward to your future stays.

6/10 Okay

Trent

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Ok room and service but the lady at check in was rude and extremely unprofessional. It ruined the whole experience for me.
Stayed 1 night in Feb 2024
Response from Michelle on Feb 14, 2024
Dear Trent,Thank you for offering up this feedback, and I’m happy to hear you found our beds particularly comfortable. I’m disappointed however to hear that you felt that our service wasn’t up to scratch. We’re always looking to improve, so if you were willing to share more about your experience I’d be very appreciative. If you ever return to the area and are in need of another comfortable night’s sleep, my team and I would be honoured to host you again.

8/10 Good

Edward

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Adrienne

Liked: Property conditions & facilities
It was a very nice stay. Loved the breakfast , the pool , the jacuzzi and the staff were so kind. I would def come back again !!!
Stayed 3 nights in Jan 2024
Response from Michelle on Feb 10, 2024
We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

2/10 Terrible

Ashlyn

Stayed 1 night in Feb 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok no issues
Stayed 1 night in Feb 2024
Response from Michelle on Feb 3, 2024
Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. If there’s anything specific you’d like to share to help us earn that fifth star, please don’t hesitate to let us know.

6/10 Okay

Katy

.
Response from Michelle on Feb 3, 2024
Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. If there’s anything specific you’d like to share to help us earn that fifth star, please don’t hesitate to let us know.

8/10 Good

Sabryna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jacqui

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and painless, staff was helpful everytime we went to the counter. Pool area was always clean, and hottub too. Theres a parking garage which is accessible to the main floor of the building making it very convenient to bring luggage in while raining. The breakfast was great, warm food being brought out constantly. Lots of options and a great selection. Honestly will book again there for our next stay at PDX 👌
Stayed 1 night in Jan 2024
Response from Michelle on Feb 3, 2024
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Maryanne

Disliked: Cleanliness, staff & service, property conditions & facilities
No room Cleanup after 1st nite. No closet. Noisy.
Stayed 2 nights in Jan 2024
Response from Michelle on Feb 3, 2024
Maryanne, We're sorry to hear that your stay did not meet your expectations. We do have closets. They are behind the full length mirrors. This can be confusing. We strive for guest satisfaction, Thank you for your feedback. We will use this to continue to improve the guest experience.

10/10 Excellent

Brenda

Liked: Cleanliness
Stayed 3 nights in Jan 2024

10/10 Excellent

Aliceson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and convenient location.
Stayed 1 night in Jan 2024
Response from Michelle on Jan 27, 2024
Thank you so much for your kind words and for Choosing La Quinta!

10/10 Excellent

Thom

Business traveler, Traveled with family
Great staff
Stayed 1 night in Jan 2024
Response from Michelle on Jan 27, 2024
Thank you so much for your kind words! Thank you for choosing La Quinta Inn by the Airport!

10/10 Excellent

THERESA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Emily

Traveled with family
Disliked: Property conditions & facilities
The large queen suites room was great and the 24hr pool was fun for the kids.
Stayed 1 night in Jan 2024

8/10 Good

Ramona

Traveled with partner
Disliked: Staff & service, amenities
Need more parking n more information given
Stayed 1 night in Jan 2024
Response from Michelle on Jan 26, 2024
Thank you for your feedback. We love to improve on ourselves to provide guests with the best stay possible. Thank you for choosing La Quinta inn by the Portland Airport!

10/10 Excellent

Jerome

Stayed 1 night in Jan 2024
Response from Michelle on Jan 26, 2024
We work really hard to give our guests the finest experience possible, so ratings like yours are truly rewarding to see. We'd love to welcome you back soon, so don't be a stranger.

4/10 Poor

David

Stayed 1 night in Jan 2024
Response from Michelle on Jan 26, 2024
We are so sorry you had a poor experience at our property. We take feedback seriously, if you would like to discuss this matter please feel free to call me.

10/10 Excellent

mary lee

Stayed 1 night in Jan 2024

10/10 Excellent

mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff handled the crowd because of the blizzard very efficiently
Stayed 1 night in Jan 2024
Response from Michelle on Jan 17, 2024
We are so happy to hear that you enjoyed your stay with us! . We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger

10/10 Excellent

Patty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was incredibly comfortable! Shuttle service is great!
Stayed 1 night in Jan 2024
Response from Michelle on Jan 17, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger

8/10 Good

Tom

Stayed 1 night in Jan 2024

8/10 Good

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

karen

Stayed 1 night in Jan 2024