Ratings based on 758 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Halifax, NS

Good location, facilities tired

Posted Dec 8, 2014
Hotel interior and exterior were tired and rundown. Price was reasonable but would recommend paying a bit more to be closer to the waterfront.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Nice staff, under repair

Posted Nov 10, 2014
We stayed here just as a stop on a roadtrip. They'd had a flash floor and there was considerable flood damage to the lobby level that was under repair. The upper levels were fine though, our room was clean and very comfortable, there was no renovation noise. The WiFi was free and the staff were lovely. Would definitely recommend this.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom exeter nh

Close to downtown

Posted Nov 2, 2014
Nice room for the money convienent and close to the waterfront area where we like to shop and dine a few times a year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2014
I booked this hotel simply because my colleagues booked this one and asked me to stay with them during the conference. This is a good one... Because it is near the railway, occasionally you could hear the train passing by. But that is not a problem. The room is clean and bed is comfy... I would recommend to everyone
3 out of 5
Recommended
for Everyone
by A verified travelerfrom South Jersey

Staff great. Condition of hotel ahhhhh

Posted Oct 19, 2014
Staff was knowledgeable and nice. Hotel condition should have been made none or reflected in the cost of our stay
3 out of 5
Recommended
for Everyone
by A verified travelerfrom pgh pa

Close enough to the city.

Posted Oct 12, 2014
We stated for a week and it was convenient. We were able to walk into downtown and old Bay Area every day. It's very close to the transportation center, that's why we chose it. The beds are very comfortable and it's a quiet place to stay. We hAd no issues even with the renovations on the first floor it suited our purpose well. We spent the days out and nights there and it accommodated those needs. Breakfast is as expected, cereal juice waffles... Normal.
2 out of 5
by A verified travelerfrom London, England

Needs an urgent upgrade.

Posted Oct 5, 2014
Delightful, helpful, friendly staff, but the hotel feels shabby and run down.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Bartlesville, OK

Great place for the price

Posted Oct 4, 2014
Great place in good location. The first floor was a mess do to remodeling, but it didn't really effect us and will be nice when completed. The staff is very friendly and helpful.
4 out of 5
Recommended
for Couples
by A verified traveler

Convenient Location

Posted Oct 3, 2014
Pros: The beds were very comfortable.
Cons: Was A-OK
Location: Near but not on top of the waterfront. About 10 minutes to everything.
Nice, helpful staff. Very clean, great housekeeping. Enjoyed the breakfast set-up. Everything available - eggs, waffles, coffee, cereal etc.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was ok

Posted Sep 28, 2014
Pros: great staff
Cons: overall "feeling" of being more inviting and comforting
nice hotel, great staff, had an odor on the 3rd floor, seems as though it used to be a smoking hotel in the past a lot of construction going on seems more like a motel