Lounge

Reviews of Portland Marriott Downtown Waterfront

4 out of 5
Portland Marriott Downtown Waterfront
1401 SW Naito Pkwy, Portland, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1004 reviews" "
Rating 8 - Good. 240 out of 1004 reviews" "
Rating 6 - Okay. 94 out of 1004 reviews" "
Rating 4 - Poor. 41 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was near a concert venue I was attending. I liked that I could walk safely to my event.
Stayed 1 night in Apr 2024
Response from Director of Hotel Room Operations on Apr 18, 2024
Dear Barbara, Thank you for the review of your stay at Portland Marriott Downtown Waterfront. We are pleased you found our location perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Director of Hotel Room Operations on Apr 19, 2024
Dear Shelley, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Portland Marriott Downtown Waterfront; we hope to see you again soon. Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Henri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff achieved CUSTOMER DELIGHT not just mere customer satisfaction. Dining and views of the river from the room yielded many ideas of what we ended up doing: OMSI, submarine, tram, etc. EXCELSIOR !!!
Stayed 3 nights in Apr 2024
Response from Director of Hotel Room Operations on Apr 17, 2024
Dear Henri, Thank you for your review regarding your stay at Portland Marriott Downtown Waterfront. We are pleased you enjoyed the courteous service provided by our associates and the excellent views from your room. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Portland.Best Regards, Keake WoodsDirector of Hotel Room Operations

8/10 Good

Ziad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially the place smells nice. The staff are very supportive and have a good attitude when dealing with concerns I had. The lobby was alive and I really enjoy hotels that aren't dead and feel empty. The hotel is in downtown which means you're near most of the places of interests (cafes, restaurants, etc). The river is in front and the walk is truly nice if you need a quick place to exercise or talk while walking). Downtown has a level of risk you take when walking around especially at night. (most cities do) In terms of safety in the building, I felt safe and relaxed. The elevator requires a room key to get around so that adds an extra measure of security. My room smelt good and contained everything I needed. The view was nice but the only issue I had was that a portion of my rooms carpets smelt awful. I noticed this when kneeling near my floor to pick a few things up. Regardless, I had a great opportunity with the $25 credit they give you to spend in the restaurant or café. I think this is a great place to come back to if I'm ever in Portland, they treated me like family.
Stayed 2 nights in Apr 2024
Response from Director of Hotel Room Operations on Apr 9, 2024
Dear Ziad, Thank you for reviewing Portland Marriott Downtown Waterfront. We are happy to read your compliments about our caring associates and our riverfront location. That said, we apologize for the concern you encountered in your room. We will address this appropriately. We appreciate your patience and look forward to your next visit. Best Regards, Keake Woods,Director of Hotel Room Operations

8/10 Good

Laureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Centrally located. Clean. Friendly and helpful staff. Would definitely stay here again.
Stayed 5 nights in Mar 2024
Response from Director of Hotel Room Operations on Apr 6, 2024
Dear Laureen, Thank you for being our guest at Portland Marriott Downtown Waterfront and sharing your experience. We are delighted to know you were pleased with our well-maintained property, ideal location, and courteous associates. It was a pleasure to host you, and we look forward to your return visit.Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service professional and customer driven. Well staffed.
Stayed 3 nights in Mar 2024
Response from Director of Hotel Room Operations on Apr 2, 2024
Dear Juanita, Thank you for your review regarding your stay at Portland Marriott Downtown Waterfront. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Portland.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Radim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in Marriott for conference. I admit did not ventured too much around hotel, I would admit it is not really walkable area
Stayed 3 nights in Mar 2024
Response from Director of Hotel Room Operations on Mar 30, 2024
Dear Radim, Thank you for sharing your experience at Portland Marriott Downtown Waterfront while attending the conference. We are glad to know you overall had a pleasant time with us. That said, we regret not meeting all of your expectations and the disappointment this caused. Unfortunately, the public area and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We are grateful for your feedback and look forward to welcoming you again.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great food!
Stayed 1 night in Mar 2024
Response from Director of Hotel Room Operations on Mar 29, 2024
Dear Tanya, Thank you for your review regarding your stay at Portland Marriott Downtown Waterfront. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. We appreciate you mentioning the delicious food we serve, and we look forward to welcoming you back on your next visit to Portland.Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Farinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and drinks
Response from Director of Hotel Room Operations on Mar 27, 2024
Dear Farinah, Thank you for sharing your review of the Portland Marriott Downtown Waterfront. We are happy to know you had a great stay and that you particularly enjoyed the delectable food and drinks we serve. It was a pleasure hosting your visit, and we hope to welcome you back soon. Best Regards, Keake Woods,Director of Hotel Room Operations

6/10 Okay

Annick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked a room with "City views". My city view was room 420 with direct access from the window (which could opened) to a roof with a few pieces of garbage on it. The worst part is that since the window was at the level of the roof, anyone could have access to my room through the window which was extremely unsafe. I warn every woman wanting to stay at the Marriot Downtown Waterfront to make sure she is not in that room or the one next to it which is probably accessible too. I tried to ask for a change of room because of the beautiful garbage city view but was told that was not possible by soemone at the front desk who could not care less (and did not do anything about the garbage) I did not realize the possible danger until after I asked for a change of room so I did not try again.
Stayed 4 nights in Mar 2024
Response from Director of Hotel Room Operations on Mar 27, 2024
Dear Annick, Thank you for sharing your thoughts with us. It is always our goal to provide a seamless stay to our guests; therefore, we are sorry for not meeting your expectations with the room assigned to you and for the frustrations this caused. We will share your comments appropriately to ensure we focus on providing excellent hospitality and accommodations to our guests. We are grateful for your feedback and we hope you will consider us again so we can provide you room with a better view. Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Colleen, Redmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view, everything was easy & low key on a gorgeous, well-kept property.
Stayed 1 night in Mar 2024
Response from Director of Hotel Rooms Operations on Mar 18, 2024
Dear Colleen, Thank you for sharing that your stay at Portland Marriott Downtown Waterfront was perfect in every way. We appreciate you mentioning how much you enjoyed the fantastic views, along with our well-maintained property, and we look forward to being your home whenever you are in the area.Best Regards, Keake WoodsDirector of Hotel Room Operations

8/10 Good

Jilleian, Littleton

Stayed 3 nights in Feb 2024
Response from Director of Hotel Room Operations on Mar 14, 2024
Dear Jilleian, Thank you for choosing Portland Marriott Downtown Waterfront. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Keake Woods,Director of Hotel Room Operations

8/10 Good

Jerry

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and clean. Ice machime on floor was out of service, and initially we were given incorrect room but it was resolved with a trip back down to the desk.
Stayed 2 nights in Mar 2024
Response from Director of Hotel Room Operations on Mar 13, 2024
Dear Jerry, Thank you for staying at Portland Marriott Downtown Waterfront. We are pleased you enjoyed our spotless accommodations; however, we apologize for the confusion regarding the room. While we are glad this was resolved, we understand that every detail matters and assure you that we will address this to ensure such concerns are not repeated. We have also noted your comments regarding the ice machine. It was a pleasure hosting you, and we hope to see you again soon. Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Hotel Room Operations on Mar 12, 2024
Dear Aditi, Thank you for your outstanding rating. We are glad that we could exceed your expectations and that you loved your time at our hotel. We look forward to many more visits to the Portland Marriott Downtown Waterfront.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Brandon, Rialto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Easy check-in, clean rooms, amazing views. Everything was wonderful.
Stayed 3 nights in Mar 2024
Response from Director of Hotel Rooms Operations on Mar 8, 2024
Dear Brandon, Thank you for your review regarding your stay at Portland Marriott Downtown Waterfront. It is a pleasure to know we were able to exceed your expectations with our spotless accommodations and fantastic views. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our dedicated associates. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Portland.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Jean, pdx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Hotel Rooms Operations on Mar 7, 2024
Dear Jean, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Portland Marriott Downtown Waterfront.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were friendly and helpful to us. The room was clean And beautiful. The food on the restaurant was decent, but so were the recommendations for other options. Would definitely stay here again and use more of their amenities.
Stayed 1 night in Mar 2024
Response from Director of Room Operations on Mar 4, 2024
Dear Brandon, Thank you for allowing us to host your recent visit to Portland. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our that our spotless accommodations was perfect for your time here. We also appreciate you mentioning how our delicious dining options enhanced your time with us. On behalf of all of us at Portland Marriott Downtown Waterfront, we want to say that the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All hotel staff from front desk to restaurant staff were extremely welcoming, friendly, and positive. River view was great and highly recommended if you are staying here.
Stayed 2 nights in Feb 2024
Response from Director of Hotel Room Operations on Feb 27, 2024
Dear Chris, Thank you for choosing Portland Marriott Downtown Waterfront and sharing your feedback. We are delighted to hear that you enjoyed our stunning views. Our team takes immense pride in delivering exceptional service, and we are also thrilled to know that you found it to your liking. Your recommendation means a lot to us, and we look forward to welcoming you back the next time you are in the area.Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Luat

Response from Director of Hotel Room Operations on Feb 18, 2024
Dear Luat, We appreciate you choosing Portland Marriott Downtown Waterfront and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Danae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Director of Hotel Room Operations on Feb 12, 2024
Dear Danae, On behalf of our team at Portland Marriott Downtown Waterfront, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Portland.Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Monica, Kennewick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Hotel worked with Expedia to accommodate last minute schedule changes due to weather which was awesome.
Stayed 1 night in Jan 2024
Response from Director of Hotel Room Operations on Feb 5, 2024
Dear Monica, Thank you for being our guest at Portland Marriott Downtown Waterfront and sharing your experience. We are delighted to know you were pleased with our excellent check-in service and thoughtful hospitality. It was a pleasure to host you, and we look forward to your return visit. Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Vinca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Hotel Room Operations on Feb 4, 2024
Dear Vinca, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Portland Marriott Downtown Waterfront.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Christian

Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Jan 21, 2024
Dear Christian, Thank you for sharing that your stay at Portland Marriott Downtown Waterfront was perfect in every way. We appreciate your kind rating, and we look forward to being your home whenever you are in the area.Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Cheryl

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Director of Hotel Room Operations on Jan 17, 2024
Dear Cheryl, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Portland Marriott Downtown Waterfront, and we look forward to welcoming you back soon. Best Regards, Keake WoodsDirector of Hotel Room Operations

4/10 Poor

Scott

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Discrimination much?
The hotel was very nice and for the most part served by friendly staff. However, we were treated very poorly by the restaurant staff who refused us service, saying they were at capacity for the evening. We were advised to find a restaurant within walking distance…in 12 degree weather with freezing rain with my 9 and 6 years old daughters. We went and sat down not 30 feet away to order from door dash and saw that they the very next group that went up to the hostess was told there would be a lengthy wait, but they could place a to-go order and wait in their room until it was done. I immediately walked back up to the hostess to inquire about such a deal and she walked away, and waited me out for 7 minutes, just talking to the waiter and making glances over at me. We returned to the restaurant for breakfast with a new set of staff and were greeted with amazing staff and service. We were told on the phone that we could self park in their parking garage but when we got there we were informed that they had no self parking (only valet) and that no other parking garage nearby was was really safe. I don’t mind valet (and would have done so already, just don’t appreciate being lied to.) Overall, it’s a beautiful property in the heart of a vibrant city. I’m sure we just caught people on a bad day.
Stayed 1 night in Jan 2024
Response from Director of Hotel Room Operations on Jan 17, 2024
Dear Scott, Thank you for staying with us and for sharing your review. Although you had an overall enjoyable stay, we are very sorry for the negative experience you had with one of our associates at the restaurant and for the frustration this caused. Portland Marriott Downtown Waterfront stands firmly on inclusion, regardless of race, religion, or gender, so we appreciate your recent feedback. It has been shared with our team for evaluation. Moreover, we apologize for the concern you outlined with regard to the parking at our hotel. Your patience in this matter is much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watching the winter wonderland from our room.
Stayed 2 nights in Jan 2024
Response from Director of Hotel Room Operations on Jan 15, 2024
Dear Barbara, Thank you for sharing that your stay at Portland Marriott Downtown Waterfront was perfect in every way. We appreciate you mentioning how much you enjoyed the views, and we look forward to being your home whenever you are in the area.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Director of Hotel Room Operations on Jan 15, 2024
Dear Alaina, Thank you for rating your stay at Portland Marriott Downtown Waterfront. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Lee Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to find coffee maker; it was not very satisfying with the amount that was available. Thermostat was difficult to find and shower wand was difficult to use. Menu to order room service was not available. Was brought by staff member. Staff was extremely friendly and service was excellent.
Stayed 2 nights in Jan 2024
Response from Director of Hotel Room Operations on Jan 15, 2024
Dear M. Ann, Thank you for your review regarding your stay at Portland Marriott Downtown Waterfront. We are glad to read that you loved our associates and we will be sure to pass along your compliments with our team. However, we regret not meeting all your expectations. Thank you again; we look forward to your next visit.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Sean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but they do have lots of extra fees. The fees do come with some perks so it’s wash it you use the perks. Vallet parking is $54 per night and was mandatory for my stay!!!
Stayed 1 night in Jan 2024
Response from Director of Hotel Room Operations on Jan 14, 2024
Dear Sean, Thank you for sharing your comments with fellow travelers regarding your stay at Portland Marriott Downtown Waterfront. We appreciate your perfect rating and are glad you enjoyed our beautiful property. Additionally, we value your remarks regarding the extra fees. Thank you again, and we look forward to you choosing us the next time you visit the area. Best Regards, Keake Woods Director of Hotel Room Operations

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Hotel Room Operations on Dec 22, 2023
Dear Mary, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Portland Marriott Downtown Waterfront. We look forward to welcoming you back on your next visit!Best Regards, Keake Woods

10/10 Excellent

Alvaro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Director of Hotel Room Operations on Dec 20, 2023
Dear Alvaro, Thank you for the perfect rating. We are glad you had a wonderful time at Portland Marriott Downtown Waterfront. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a number of times and have always enjoyed my visits. The front desk staff is welcoming and helpful. The restaurant has excellent offerings (the staff at Proof Reader--Chris, Rebecca, Pete always provide excellent service). The riverfront view is amazing.
Response from Director of Hotel Room Operations on Dec 16, 2023
Dear Deborah, Thank you for choosing Portland Marriott Downtown Waterfront for your stay once again. There is nothing greater than to learn that a guest returns to our hotel because they love our staff and everything our hotel has to offer. We are very proud of the exceptional service our associates provide to our guests every day. Thank you for appreciating their efforts. They will be happy to know that they are being recognized for their hard work. Your kind compliments will be shared with Chris, Rebecca, and Pete. We look forward to welcoming you back soon.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay Downtown
The restaurant bar was a great place to hang out. My room was very spacious and comfortable.
Stayed 1 night in Dec 2023
Response from Director of Hotel Room Operations on Dec 5, 2023
Dear Rachel, Thank you for choosing Portland Marriott Downtown Waterfront for your recent stay. We are pleased to know that your experience was wonderful. We are glad that you enjoyed our well-maintained accommodations as well as our in-house restaurants. Thank you again for the fantastic review, and we look forward to welcoming you back soon.Best Regards, Keake Woods

10/10 Excellent

Anita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jonathan at check in was amazing.
Stayed 1 night in Nov 2023
Response from Director of Hotel Room Operations on Nov 6, 2023
Dear Anita, Thank you for reviewing your stay at Portland Marriott Downtown Waterfront. We are delighted to read that Jonathan helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Best Regards, Keake Woods, Director of Hotel Room Operations

8/10 Good

Dim

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Director of Hotel Room Operations on Oct 27, 2023
Dear Dim, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding stay. We appreciate your recognition and look forward to welcoming you back to Portland Marriott Downtown Waterfront soon!Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Marc

Y
Stayed 1 night in Oct 2023
Response from Director of Hotel Room Operations on Oct 23, 2023
Dear Marc, Thank you for choosing Portland Marriott Downtown Waterfront and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Best Regards, Keake WoodsDirector of Hotel Room Operations

8/10 Good

ANDREAS

Stayed 3 nights in Oct 2023
Response from Director of Hotel Room Operations on Nov 8, 2023
Dear Andreas, Thank you for being our guest and for your kind rating. We hope you enjoyed your overall stay with us. We look forward to welcoming you back to Portland Marriott Downtown Waterfront in the future.Best Regards, Keake WoodsDirector of Hotel Room Operations

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Basic hotel room - internet, parking not included in price - they charge $25 that must be spent on internal restaurants
Stayed 3 nights in Oct 2023
Response from Director of Hotel Room Operations on Oct 15, 2023
Dear Guest, Thank you for sharing your feedback from your recent stay. We appreciate your time and value your input. We regret the aspects of your experience that did not meet your expectations. Our goal is to provide a comfortable and convenient stay, and we are continuously working to enhance our services. We appreciate your input, and we hope to have the opportunity to welcome you again for a more satisfying time with us.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Shaiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Director of Hotel Room Operations on Oct 16, 2023
Dear Shaiko, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Portland Marriott Downtown Waterfront, and we look forward to welcoming you back soon.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Rosemary, Laguna Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Director of Hotel Room Operations on Oct 15, 2023
Dear Rosemary, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Portland Marriott Downtown Waterfront, and we look forward to welcoming you back soon.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Steven, Mosinee

Liked: Cleanliness, staff & service, property conditions & facilities
The view of the river and Mount Hopd is spectacular!
Stayed 2 nights in Oct 2023
Response from Director of Hotel Room Operations on Oct 7, 2023
Dear Steven, Thank you for choosing Portland Marriott Downtown Waterfront. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views. We loved having you as our guest, and we look forward to your return.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

ANDREW

Stayed 1 night in Sep 2023
Response from Director of Hotel Room Operations on Oct 22, 2023
Dear Andrew, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Portland Marriott Downtown Waterfront. We look forward to your return and wish you all the best with your future travels.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Director of Hotel Room Operations on Oct 2, 2023
Dear Ernest, Thank you for being our guest and for your outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Portland Marriott Downtown Waterfront. We look forward to your return and wish you all the best with your future travels.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Director of Hotel Room Operations on Sep 25, 2023
Dear Amy, Thank you for rating your stay at Portland Marriott Downtown Waterfront. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 2 nights in Sep 2023
Response from Director of Hotel Room Operations on Sep 20, 2023
Dear Thomas, Thank you for allowing us to host your recent visit to Portland. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our fantastic location was perfect for your time here. On behalf of all of us at Portland Marriott Downtown Waterfront, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Keake WoodsDirector of Hotel Room Operations

8/10 Good

Larry, Redmond

Stayed 2 nights in Sep 2023
Response from Director of Hotel Room Operations on Sep 20, 2023
Dear Larry, We are delighted you had a great stay at Portland Marriott Downtown Waterfront. Thank you for the kind rating, and we look forward to hosting you again soon.Best Regards, Keake WoodsDirector of Hotel Room Operations

8/10 Good

jianhua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with great services. Easy to walk to water front park and restaurants nearby. The AC makes big noise from time to time. I don’t know if it just happened to my room or hotel AC system is out of date.
Stayed 4 nights in Sep 2023
Response from Director of Hotel Room Operations on Sep 19, 2023
Dear Jianhua, Thank you for allowing us to host your visit to Portland. Your kind words are most appreciated, and we are glad to read that you how pleased with our services and our fantastic location. However, we are disappointed to know you had issues with the air unit in your room. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. We do apologize for the inconvenience, and we are grateful for your patience. On behalf of all of us at Portland Marriott Downtown Waterfront, it was our pleasure to host you, and we look forward to you joining us again soon.Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Stanley Bruce, Rockport

Stayed 3 nights in Sep 2023
Response from Director of Hotel Room Operations on Oct 8, 2023
Dear Mr. Bruce, Thank you for choosing Portland Marriott Downtown Waterfront and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon. Safe travels.Best Regards, Keake WoodsDirector of Hotel Room Operations

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023
Response from Director of Hotel Room Operations on Aug 30, 2023
Dear Eric, Thank you for choosing us and for taking the time to post a generous rating. We are delighted to have exceeded your expectations. It was a pleasure accommodating you, and we hope you will make Portland Marriott Downtown Waterfront your home away from home whenever your travels bring you to our area. We look forward to your next visit.Best Regards, Keake Woods,Director of Hotel Room Operations

10/10 Excellent

Juan

Stayed 1 night in Aug 2023
Response from Director of Hotel Room Operations on Aug 10, 2023
Dear Juan, Thank you for your recent stay at the Portland Marriott Downtown Waterfront and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards, Keake WoodsDirector of Hotel Room Operations