Terrace/patio

Reviews of Hilton Garden Inn Wilsonville

3 out of 5
Hilton Garden Inn Wilsonville
30800 Sw Parkway Ave, Wilsonville, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 200 out of 292 reviews" "
Rating 8 - Good. 57 out of 292 reviews" "
Rating 6 - Okay. 16 out of 292 reviews" "
Rating 4 - Poor. 9 out of 292 reviews" "
Rating 2 - Terrible. 10 out of 292 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
I believe this is about the best place in Wilsonville that a person can stay. The rooms are very clean and nice. The staff was extremely friendly and very helpful. I had made a mistake with my booking through a third-party and they were right there to help me out. It took a little time to get through everything but they backed me up all the way. I highly recommend this property and I will definitely stay there again when I’m in town.
Stayed 2 nights in Mar 2024

8/10 Good

marco baraja

Stayed 1 night in Feb 2024

8/10 Good

Caz

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable and pleasant
Stayed 1 night in Feb 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙏👍😎😯
Stayed 1 night in Dec 2023

10/10 Excellent

Jon S

Stayed 4 nights in Dec 2023

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t stay there again
Our room was clean but had a coffee maker but no coffee. When I went downstairs to ask for coffee pods they said they only had a few left. The creamer curdled when I put it in the coffee. The next morning I was on the elevator with a man who informed me him and his and wife had BED BUGS in their room!!!! I checked ours and didn’t see any, however; all in all it was not a good experience.
Stayed 1 night in Dec 2023
Response from Amy - Front Office Manager on Dec 5, 2023
Hi Rachel,I am so sorry that you had a poor experience with our hotel. I will speak with our housekeeping staff about how to put together a room prior to the front desk allowing a guest to check-in. The fact that we said we had "a few coffee pods left" and bad creamer is absolutely unacceptable! This is my fault and I can assure you that this will never happen again.We have had the room inspected that the guest said had bed bugs and luckily none were found and there were no signs of any either. We take this very seriously and I am so thankful that he brought this to our attention! I would like to ask if you would give us another try. I can assure you that the service provided to you was not typical of our hotel.Amy

10/10 Excellent

jennifer

Stayed 2 nights in Nov 2023

4/10 Poor

Mattie

Traveled with family
Disliked: Staff & service
Had no room service 5 days. they never emptied the trash or anything. The beds are very uncomfortable and the bathroom only has a barn door on it not a regular door.
Stayed 4 nights in Nov 2023
Response from Amy - Front Office Manager on Nov 28, 2023
Hi Mattie,I am so sorry that you did not receive any housekeeping service while you were here. That is completely unacceptable, and I will be speaking with our Director of Housekeeping about this. I really appreciate you bringing this to my attention.Sincerely,Amy - Front Office Manager

10/10 Excellent

Mary Pat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Nov 2023

10/10 Excellent

GERALD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively new property with nice amenities
Stayed 1 night in Nov 2023

10/10 Excellent

chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything, beautiful place. rooms are beautiful👍
Stayed 1 night in Nov 2023

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the room was clean and comfortable, the restaurant was affordable. We didn't have a single issue.
Stayed 2 nights in Oct 2023
Response from Hilton Garden Inn Wilsonville on Oct 19, 2023
Thank you for your 5 out of 5 score and review! We are so glad you enjoyed your stay and hope to have you as our guest again soon!

4/10 Poor

Rosa

Traveled with group
Liked: Cleanliness, property conditions & facilities
I think that price is too too high no free breakfast included
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you for your review, we appreciate all feedback from our guests. Hilton Garden Inn hotels do not include breakfast with the regular rates. For future stays there are breakfast included rate options when booking through the Hilton website. We do hope you give us another try!

10/10 Excellent

Barbara, Eagle Point

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So comfortable, clean, family areas, outdoor sitting area with fireplace and out door dining.
Stayed 2 nights in Oct 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you for your great review, we are glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding! After a long day’s inter state travel, capped off by Portland traffic, this hotel is an oasis of serenity. The staff was professional yet warm and kind. Overall this was the cleanest hotel I have ever stayed in. The restaurant provides a limited menu but is adequate. The facility and the setting allows you to recover and unwind. Darn close to perfect whether you are traveling on on business.
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you for your 10 out of 10 review! We are so happy that you enjoyed your stay with us in Wilsonville and hope to see you again soon!

10/10 Excellent

dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was VERY nice and the facilities were also! I was very pleased with the stay.
Stayed 2 nights in Oct 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you! We hope to have you as our guest again soon!

10/10 Excellent

Michael

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you being our guest! We hope to see you again soon!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and helpful. Property is amazing value for the price. Bed is meh, but definitely workable.
Stayed 1 night in Sep 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you being our guest! We hope to see you again soon!

10/10 Excellent

Dallas

Stayed 3 nights in Sep 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you being our guest! We hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you being our guest! We hope to see you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you being our guest! We hope to see you again soon!

10/10 Excellent

Brendan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice play to stay
The stay was excellent. the staff was great. id stay again
Stayed 2 nights in Sep 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you for your 10 out of 10 review! We are glad you enjoyed your stay and hope to have you as our guest again soon!

10/10 Excellent

Tommy

Stayed 2 nights in Sep 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you! We hope to have you as our guest again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stay in Wilsonville, Oregon
Our stay was very pleasant. The only small complaint was cleaning. There were coffee stains and peanuts under the vanity in the bathroom. The freeway noise was extremely loud. We come from a rural area so this was different for us. With earplugs we didn’t have a problem sleeping however. The staff were very friendly and accommodating! Overall very pleasant stay!
Stayed 2 nights in Sep 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you for your review! We appreciate your comments and will bring this to our team's attention. We hope to have you as our guest again soon!

4/10 Poor

Anne

Liked: Cleanliness
Fire alarm went off at 6:45am…horribly rude awakening. It was a glitch…
Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you for your review and comments. We are sorry that you stay wasn't as expected due to the fire alarm. We hope that you will give us another try soon.

10/10 Excellent

Gizella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was great , clean room nice staff, they accommodated my request, thank you for everything. Also we had breakfast at the restaurant we enjoyed. I will recommend to all my friends.
Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you for your review and great comments. And that you for the recommendation! We hope to have you as our guest again soon!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
We were pleasantly surprised with this hotel as we were “stuck” in this little unknown town of Wilsonville for the night and found this updated, very comfortable and welcoming hotel. The restaurant, bar and service was top notch as well!
Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Wilsonville on Oct 17, 2023
Thank you for your review! We're glad you enjoyed your stay in our little hideaway in Wilsonville. We hope to have you as our guest again soon!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Patricia

Stayed 2 nights in Aug 2023

8/10 Good

Ca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to park and pretty, shaded walk along the Willamette River. Restaurant meal was excellent. Unfortunately, we were in the front and the freeway was noisy.
Stayed 1 night in Jul 2023

10/10 Excellent

Brian, Snohomish

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been in 8 hotels in 8 days. This is far the best stay thus far! Reception was very accommodating, helping out in our room with two requests. This hotel is first class!
Stayed 1 night in Aug 2023

10/10 Excellent

Heidi, Wenatchee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so efficient and so friendly!!
Stayed 1 night in Jul 2023

10/10 Excellent

Terence

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s awesome
Stayed 2 nights in Jul 2023

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay, everyone was very nice. thank you.
Stayed 1 night in Jul 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Steve

Stayed 5 nights in Jun 2023

10/10 Excellent

Wes

Stayed 2 nights in Jun 2023

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Jun 2023

2/10 Terrible

Haylie

Stayed 1 night in Jun 2023

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had to visit during a family emergency. We did not end up staying the whole scheduled time. The staff was very sympathetic & trying to find ways to reimburse 1 night (I had pre-paid). It's a quiet, convenient place - easy to get to Portland & surrounding areas - we have family in Canby. This was our 2nd stay. It's been clean, quiet & the staff friendly both times. Beds are comfy. We will make this our place to stay when visiting family in the future.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was perdect.
Stayed 1 night in Jun 2023

10/10 Excellent

Anji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and the staff were very helpful! Would stay here again, without question!
Stayed 3 nights in May 2023

10/10 Excellent

Marcie

Stayed 1 night in May 2023

6/10 Okay

YUNJOO, MISSION VIEJO

Stayed 1 night in May 2023

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like how much space was in the room. It was easy to check in and checkout. The staff was friendly, and the view to the outside was amazing would definitely come back,
Stayed 4 nights in May 2023

6/10 Okay

Peter

Stayed 1 night in May 2023

8/10 Good

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023