Standard One Bedroom Apartment | Living area | Flat-screen TV

Reviews of Quest Portland

4 out of 5
Quest Portland
66 Julia Street, Portland, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 258 out of 488 reviews" "
Rating 8 - Good. 169 out of 488 reviews" "
Rating 6 - Okay. 33 out of 488 reviews" "
Rating 4 - Poor. 19 out of 488 reviews" "
Rating 2 - Terrible. 9 out of 488 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and clean. Good TV
Stayed 1 night in Apr 2024
Response from Andrew on Apr 8, 2024
Hello Aaron,We are so happy you enjoyed your stay with us. thank you for your great review.Many thanks,

10/10 Excellent

Shaiful

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Mar 2024
Response from Andrew on Apr 2, 2024
Hello ShaifulThank you for your great review,Have a great day,Many thanks

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Quest Portland is always my first preference when staying at Portland. Friendly staff, clean and well maintained aprtments. Definitely recommend.
Stayed 2 nights in Mar 2024
Response from Andrew on Mar 22, 2024
Hello Nina,Thank you for your great review and kind words.Hope to see you again soon.Many thanks

10/10 Excellent

Christos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with comfy beds and friendly staff. It would be nice if there was a reserved allocated parking space close to the appartment you are booked instead of first come, first served basis
Stayed 1 night in Jan 2024
Response from Andrew on Feb 10, 2024
Hello ChristosThank you for taking the time to provide us with a review.If there is anything more we can do to make your next stay more comfortable, please let us know.Many thanks,

10/10 Excellent

Leeann

Stayed 1 night in Jan 2024
Response from Andrew on Jan 15, 2024
Hello Leeann,We really appreciate your great review score.Many thanks

8/10 Good

Dongmei

Stayed 2 nights in Dec 2023
Response from Andrew on Feb 10, 2024
Thank you Dongmei

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good as ever
As with all Quest they are always good to excellent clean great king bed , had shower mat which for us in our 70s was good.
Stayed 1 night in Dec 2023
Response from Andrew on Jan 12, 2024
Hello Robert,Thank you for your great review, we are delighted you had a comfortable stay.Hope to see you again.Many thanks

10/10 Excellent

Jessica

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Andrew on Feb 10, 2024
Thank you Jessica

8/10 Good

Gregory

Good short Stay
Great value for a short stay, plenty to do if you like walking. Great Ocean side walks and spectacular scenery.
Stayed 5 nights in Dec 2023
Response from Andrew on Dec 30, 2023
Hello Gregory,Thank you for your fantastic review.Portland is a wonderful little down with plenty of beautiful areas to discover. We hope to have you here again soon.Many thanks,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew on Dec 30, 2023
Hello Robert thank you very much for your great review.Merry Christmas and have a wonderful new year.Many thanks,

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely apartment in a great spot.
Stayed 5 nights in Dec 2023
Response from Andrew on Dec 12, 2023
Hello Sue,Thank you for your review i am so happy you enjoyed your stay.Many thanks

2/10 Terrible

Glenda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We have stayed in 6 different quests 5 of them were all the same, that is what encouraged us to book and stay in the Portland quest. We were not informed that this motel was mainly used for contractors ) tradesmen) so the room was very small l had to go side on to get around the door into the bathroom and the furniture was cheap, l had booked over a month before the stay, we were very disappointed, and spoilt the fact that we were in Portland for a wedding. Never again,
Stayed 1 night in Dec 2023
Response from Andrew on Dec 11, 2023
Hello Glenda,Yes, we do cater for tradespeople which is a large portion of our business, however, we do cater for leisure guests and other professionals. I fail to see why this fact would affect your stay as they do not seem to have any issues with the rooms that we provide. I would like to point out that all our furniture is brand new this year and so are our comfortable king size beds, these were not 'cheap' as you suggest.We pride ourselves on providing a comfortable and clean environment for all our guests. I see you had purchased a Hotel Room, if you require a larger room, we have 1 bedroom apartments that are quite spacious that come with a lounge and full kitchen.At anytime if you were not happy with the room provided, we would have been more than happy to show you alternative rooms that may have been more to your liking instead of not saying anything and leaving us a bad review. In fact if you had asked nicely, we may have even provided you with a free upgrade to a larger room because our guests comfort is a priority.I do hope you enjoyed the wedding.

8/10 Good

Robert

Liked: Room comfort
Stayed 3 nights in Dec 2023
Response from Andrew on Dec 7, 2023
Hello RobertThank you for a great review.If there is anything more we can do to make your next stay more comfortable, please let us know.Many thanks,

10/10 Excellent

Lyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Andrew on Dec 7, 2023
Hello LynThank you for taking the time to provide us with a review.If there is anything more we can do to make your next stay more comfortable, please let us know.Many thanks,

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. It was very small, but that was okay for one night.
Stayed 1 night in Nov 2023
Response from Andrew on Nov 19, 2023
Hello Suzanne,Thank you for your great review. Many thanks

10/10 Excellent

Jeffery

Stayed 2 nights in Nov 2023
Response from Andrew on Nov 15, 2023
Hello JefferyThank you for taking the time to provide us with a review. If there is anything more we can do to make your next stay more comfortable, please let us know.Many thanks,

8/10 Good

Andy and Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good position
Quest apartment, clean tidy and comfortable with full kitchen facilities as well as washing machine dryer. Apartment was serviced, which was good. Plenty of on-site parking, staff very good. Very good position of hotel close to shops, eating places and water front, all walkable. Very good accomodation and close to the places that you need
Stayed 2 nights in Nov 2023
Response from Andrew on Nov 15, 2023
Hello Andy and Toni,Thank you for your great review and for having a good chat while you were checking out. I hope you enjoy your next trip and we look forward to seeing you again in the near future. Many thanks

2/10 Terrible

haotian

Liked: Staff & service, amenities
Disliked: Cleanliness
So many mosquitos in the bath room and some died bugs bodies on my bed. We booked 2 bedroom but only one room have heater and the heater is broken. And in the morning there are spider on the door. So disgusting.
Stayed 1 night in Oct 2023
Response from Andrew on Oct 12, 2023
Hello Haotian,I am saddened that you did not enjoy yourself during your stay. We pride ourselves on providing clean and comfortable accommodation. If there was anything that was not top your liking you should have mentioned it to any of our staff or called the after hours number to report the issue. We would have fixed the issue immediately or even provided you with a different room. Next time you have an issue contact someone instead of complaining after the fact when we are unable to do anything about it.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 bed apartment was perfect for a family of 4. Very clean room with convenient access to swimming pool. Not much options for food around Portland and the town feels unsafe for walking at night. Make sure to walk down to the port at night, the moon shining on the ocean is beautiful.
Stayed 2 nights in Sep 2023
Response from Andrew on Oct 4, 2023
Hello Adam,Sounds like you had a great time in Portland. We are happy that Quest could help you enjoy your time here.Hope to see you again soon.Many thanks,

10/10 Excellent

MAGGIE

Stayed 1 night in Sep 2023
Response from Andrew on Sep 30, 2023
Hello Maggie,We really appreciate your 10/10 review. Thank you!Many thanks,Andrew

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean and well equiped apartments. Convenient location. Definitely recommend
Stayed 1 night in Sep 2023
Response from Andrew on Sep 25, 2023
Hello Nina,Thank you for your fantastic review. We hope to have you here again soon. Many thanks,

10/10 Excellent

ALAN

Stayed 2 nights in Sep 2023
Response from Andrew on Sep 25, 2023
Thank you Alan,Many thanks

6/10 Okay

Terry Le

Traveled with partner
Liked: Staff & service, amenities
Our room was a bit tired and needed a freshen up The corridors were dusty and we couldn’t see through the laundry flywire
Stayed 1 night in Aug 2023
Response from Andrew on Sep 25, 2023
Hello Terry Le,Thank you for your review.I am a bit surprised that you found the room tired as all our furniture is brand new.We shall work harder to make sure the rooms are looking fresh for you. Many thanks

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Andrew on Sep 25, 2023
Hello Judy,Thank you for your review Many thanks

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Andrew on Sep 25, 2023
Hello Darren,Thank you for your review,Many thanks,

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this place for anyone visiting Portland Nice and close to everything to walk to also
Stayed 2 nights in Jul 2023
Response from Andrew on Jul 10, 2023
Hello Joshua,We are very happy you enjoyed your stay with us. Thank you for your amazing review.We hope to have you here again sometime soon.Many thanks

10/10 Excellent

david

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Jun 2023
Response from Andrew on Jun 22, 2023
Hello David,Thank you for your review, its also a great place to work and be appreciated by wonderful guests such as yourself.Many thanks,

10/10 Excellent

Tasneem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was safe, clean and tidy and well kept! Nicely refurbished.
Stayed 2 nights in Jun 2023
Response from Andrew on Jun 22, 2023
Hello Tasneem,Thank you for your review, we are happy that you enjoyed the updated look to our apartments. Hope to see you again soon.Many thanks,

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Andrew on Jun 22, 2023
Hello Crystal,Thank you for your great review. Many thanks,

10/10 Excellent

Melissa

Stayed 1 night in Apr 2023
Response from Andrew on Apr 27, 2023
Hello Melissa,Thank you for a 10/10 review. I am happy you enjoyed your stay. Many thanks

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Apartment
One Night Stay, Very Posh, our room was ground floor, 2 seperate bedrooms, two way bathroom, with Laundry/dryer. Full Kitchen, lounge, dining room.
Stayed 1 night in Mar 2023
Response from Andrew on Apr 27, 2023
Hello Judy,I am so happy you enjoyed your stay with us. I have never considered us to be 'Posh' but i will take that as a high compliment. We hope to see you again.Many thanks

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We enjoyed our stay as the apartment was spacious, very clean and had everything we needed. It is located a short walk from the town's main street and no more than 10 minutes from the seafront. Plenty options for eating out or getting a carryout.
Stayed 2 nights in Mar 2023
Response from Andrew on Mar 30, 2023
Hello Graeme,Thank you for your amazing review of our little hotel.We are so very please that you enjoyed your stay with us. We hope that we will see you again soon.Many thanks

10/10 Excellent

Terence

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room privacy, undercover parking at door, spotless on arrival. Would highly recommend to all travellers
Stayed 2 nights in Mar 2023
Response from Andrew on Mar 14, 2023
Hello Terence,What a fantastic review, thank you so very much.We hope to have you again.

8/10 Good

Leigh Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay.
A good spacious apartment.
Stayed 1 night in Feb 2023
Response from Andrew on Mar 1, 2023
Hello Leigh,Thank you for your awesome review. I am happy you enjoyed your stay with us.look forward to having you here again.Many thanks

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and tidy and functional. The kettle didn't work and neither did the room phone. There were no staff around to help when we needed it.
Stayed 1 night in Jan 2023
Response from Andrew on Mar 1, 2023
Hello Robyn,Thank you for your review. Sorry about the kettle and phone. We have since had these looked at and are now working.Have a great day.Many thanks,

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and appearance of the property.
Stayed 1 night in Jan 2023
Response from Andrew on Mar 1, 2023
Hey Joe,Thanks for your great review, we are happy you engoyed your stay. I hope to see you again soon.Many thanks

8/10 Good

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Andrew on Mar 14, 2023
Hello Dianne,Thank you for your review score, we are so glad you enjoyed your stay,many thanks, Andrew

6/10 Okay

Harry

Liked: Staff & service
Disliked: Property conditions & facilities
The room was clean but looking tired and in need of some renovation. Cupboard doors did not shut properly. Very limited space for any basic food preparation, and nowhere to wash up which an apartment should have. The main door from the corridor and stairwell to the outside of the building did not shut and the latch had been removed. This meant the wind blew the door wide open and the breeze came right through to the apartment. We had to roll up towels and place pillows around the door to try and keep some of the cold out. The air conditioner was set to heat at 25 but produced barely any warm air. We would not stay here again.
Stayed 1 night in Oct 2022
Response from Andrew on Oct 5, 2022
Hello Harry,Thank you for your review, I am sorry that your stay was not up to your expectations. I would like to point out that you purchased a hotel room and not an apartment. Our hotel rooms do not offer cooking facilities or food preparation areas. If this is something you require i would suggest reserving a 1 bedroom apartment for future stays. I am sorry about the strong winds, for your stay it was unusually windy and unfortunately even our heavy doors were susceptible to it. We do have portable heaters available and we would be more than happy to provide these to you free of charge. I appreciate you letting me know about the A/C, I will get it replaced as it seems it has reached its end of life. Also, you will be please to know that in December we are actually replacing all our furniture throughout the hotel for new contemporary items. This show help the rooms look a lot fresher. I would hope that you could give us another chance to show you that your stay was not standard.Many thanks

6/10 Okay

May

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022
Response from Andrew on Nov 15, 2023
Hello MayThank you for taking the time to provide us with a review, we appreciate your feedback so if there is anything more we can do to make your next stay more comfortable, please let us know.Many thanks,

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed apartment and great location.
Stayed 1 night in Sep 2022
Response from Andrew on Oct 5, 2022
Hello Andrea,thank you for your great review, we appreciate you kind words. We hope to have you here again soon.Many thanks,Andrew

10/10 Excellent

Aron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families. Helpful and accommodating staff.
Stayed 1 night in Sep 2022
Response from Andrew on Sep 6, 2022
Hello Aron,Thank you for your great review. We are so glad we were able to make you stay an enjoyable one. Hope to have you here again soon.Many thanks,Andrew

10/10 Excellent

Kerryn

Stayed 1 night in Jul 2022
Response from Andrew on Jul 26, 2022
Hi Kerryn, thank you for a great review, we hope to see you again soon. Many thanks, Andrew

10/10 Excellent

Ping Chi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain except pillow was too soft.
Stayed 2 nights in May 2022
Response from Andrew on Jul 26, 2022
Hello Ping, Thank you for your great review, my apologies for the soft pillow. We do have other pillows available that may be more to your liking. Hope to see you again. Many thanks, Andrew

2/10 Terrible

Stephanie

Traveled with partner
Disliked: Cleanliness, staff & service
Great location, not the cleanest, disgusting customer service and unhelpful, non friendly staff
Stayed 2 nights in May 2022

6/10 Okay

Eva

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We were not happy
Stayed 3 nights in Apr 2022
Response from Andrew on Apr 26, 2022
Dear Eva, Thank you for choosing to stay at Quest Portland and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards Andrew Property Manager

8/10 Good

Matt

Liked: Cleanliness, room comfort
Stayed 8 nights in Feb 2022
Response from Vincent on Mar 8, 2022
Hello Matt, Thank you for your rating.

10/10 Excellent

James

Liked: Cleanliness, room comfort
Will come again.
Great modern complex a short stroll away from shops, restaurants and waterfront. Friendly reception and most importantly, very comfortable bed!
Stayed 1 night in Jan 2022
Response from Andrew on Jan 31, 2022
Hello James, Thank you for a fantastic review. We look forward to having you again soon. As always, if there is anything more we can do to improve your stay, please let us know. Many thanks,

8/10 Good

Dianna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located (close to beach and city centre), easy to access, good parking
Stayed 7 nights in Dec 2021
Response from Andrew on Jan 6, 2022
Hello Dianna, Thanks for the great review, its great to see out guests enjoying their stay in Portland. We hope you come back for another visit soon. If there is any more we can do to make you next stay a 5 star stay please let us know. Happy new year and all the best

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
Stayed 4 nights in Dec 2021
Response from Andrew on Jan 6, 2022
Hello Anonymous, Thank you for your great review, i am very happy you enjoyed your stay here at quest. We look forward to having you here again, whoever you are. If there is anything more we can do for your next stay to make it more enjoyable please let us know when you book next. All the best for the new year,

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, room comfort
Great location and very clean…
Stayed 2 nights in Nov 2021
Response from Andrew on Nov 14, 2021
Hello Robert, Thank you for such a great review. We appreciate you taking the time to provide us with positive feedback. If there is anything more we could do for you on your next stay please let us know. Many thanks, Andrew