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Reviews of Red Lion Hotel Portland Airport

3 out of 5
Red Lion Hotel Portland Airport
7101 NE 82nd Ave, Portland, OR

Reviews

7.0

Good

Rating 10 - Excellent. 576 out of 2002 reviews" "
Rating 8 - Good. 535 out of 2002 reviews" "
Rating 6 - Okay. 387 out of 2002 reviews" "
Rating 4 - Poor. 293 out of 2002 reviews" "
Rating 2 - Terrible. 211 out of 2002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Felt welcomed and safe. Thanks
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Sebastian,You're very welcome! Thank you for your glowing feedback. We're delighted to hear that you felt welcomed and safe during your stay with us. Providing a welcoming and secure environment for our guests is our top priority, and we're glad we could deliver on that promise. We look forward to welcoming you back again soon!Sincerely, Hotel General Manager

6/10 Okay

Sarah

Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 19, 2024
Dear Sarah, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon.Sincerely, Hotel General Manager

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 19, 2024
Dear Toby,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel General Manager

8/10 Good

Theodore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, comfortable beds. Friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 18, 2024
Dear Theodore,Thank you for your feedback! We're pleased to hear that you found our hotel quiet, with comfortable beds, and that you encountered friendly and helpful staff during your stay. We're always looking for ways to improve, so if there's anything specific we could do to turn your next visit into a 5-star experience, please let us know. We value your input and hope to have the opportunity to welcome you back soon!Sincerely, Hotel General Manager

2/10 Terrible

David, Depoe Bay

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was inconvenienced by having to check us in. Made us stay upstairs, no elevator, even though the place was vacant. Will not stay at a red lion anywhere ever again.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on Apr 16, 2024
Dear David, We sincerely apologize for the inconvenience you experienced during check-in and the lack of accommodation regarding room placement. Your feedback is important to us, and we regret that we did not meet your expectations. We will address these issues with our front desk team to ensure a better experience for our guests in the future. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel General Manager

8/10 Good

Marie Rose, PORTLAND

Liked: Cleanliness, amenities, property conditions & facilities
No nearby restaurant
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 16, 2024
Dear Marie Rose, Thank you for your rating and feedback. We're glad to hear that you had a positive experience overall. We understand that the availability of nearby restaurants is important for our guests, and we apologize for any inconvenience this may have caused during your stay. We'll take your feedback into consideration and explore options to enhance the dining experience for our guests. We appreciate your input and hope to welcome you back for another great stay in the future!Sincerely,Hotel General Manager

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking. Clean
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 16, 2024
Dear Jess, Thank you for your perfect rating! We're delighted to hear that you had a great stay with us and that you found our parking easy and our hotel clean. Providing convenience and cleanliness for our guests is essential, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!Sincerely,Hotel General Manager

8/10 Good

Jamee

Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 16, 2024
Dear Jamee,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel General Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Cheap decent property close to the airport. Need a car to get food and you need to get ticket validated each time you leave.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 15, 2024
Dear Brian, Thank you for your review and feedback! We're glad to hear that you found our property to be affordable and conveniently located near the airport. We appreciate your input regarding transportation and dining options. We'll certainly take your comments into consideration to enhance our guest experience. We hope to have the opportunity to welcome you back in the future!Sincerely,Hotel General Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the shuttle transport
Stayed 3 nights in Apr 2024
Response from Hotel General Manager on Apr 15, 2024
Dear James, We're thrilled to hear that you loved our shuttle transport service! Providing convenient and reliable transportation options for our guests is a priority for us. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another exceptional stay!Sincerely,Hotel General Manager

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
No breakfast provided, paid parking. I must have not read the full description upon booking or these items were left out. $10/day parking and no breakfast provided. They share the same parking lot with 2 other hotels. The benefit? They gave me free parking and validated my card since I was only there from midnight to 7am. So the service was good and the staff was very kind and helpful.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 15, 2024
Dear Joseph, We appreciate your positive remarks about our staff's kindness and helpfulness. We apologize for any confusion regarding parking and breakfast. While we share parking with neighboring hotels, we're glad we could accommodate your needs during your short stay. Thank you for sharing your experience and feedback.Sincerely,Hotel General Manager

4/10 Poor

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 16, 2024
Dear Terry,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel General Manager

8/10 Good

Brendt

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was as advertised. Clean and convenient. Its very industrial around the area. That is the only downfall.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 15, 2024
Dear Brendt, We're delighted to hear you found our hotel clean and convenient, meeting your expectations. However, we regret that the industrial surroundings were not to your liking. Thank you for your feedback; we'll continue striving to improve our guests' experiences.Sincerely,Hotel General Manager

6/10 Okay

Linda, GRAFTON

Front desk was super nice, friendly and helpful! You obviously pay for what you get. Good stay for the night.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 13, 2024
Dear Linda,Thank you for your feedback! We're glad to hear that you found our front desk staff super nice, friendly, and helpful. Providing excellent service is important to us, and we're pleased that we could meet your expectations in this regard. We understand that everyone has different preferences and expectations when it comes to accommodations, and we appreciate your understanding. We value your feedback and hope to have the opportunity to welcome you back for another stay.Sincerely, Hotel General Manager

10/10 Excellent

Kai

Liked: Staff & service, property conditions & facilities
It was nice ,
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 13, 2024
Dear Kai,Thank you for your perfect rating! We're glad to hear that you had a nice stay with us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel General Manager

4/10 Poor

Joy

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Terrible sheets and blanket.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 12, 2024
Dear Joy,We apologize for the unsatisfactory quality of the sheets and blankets during your stay. Providing comfortable bedding is important to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure that our linens meet the highest standards of cleanliness and comfort. We hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel General Manager

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was friendly, communicative and accommodating. The room was very clean and the location was convenient to get to an early flight at PDX. Parking wasn’t free, but I didn’t have much flexibility to shop around. Overall, it served it’s purpose of being a place to crash for 7 hours between flights. The staff made it worth staying again for sure.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 10, 2024
Dear Stephen,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our front desk staff was friendly, communicative, and accommodating, and that you found the room very clean. We understand the importance of convenience, especially for travelers with early flights, and we're glad our location served you well in getting to PDX. Your feedback about parking is duly noted, and we appreciate your understanding. We're thrilled that our staff made your stay enjoyable, and we look forward to welcoming you back for another comfortable stay in the future!Sincerely, Hotel General Manager

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Price and transportation to pdx
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 11, 2024
Dear Kathy,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you were satisfied with the price and transportation to PDX (Portland International Airport). Providing convenient transportation options for our guests is important to us, and we're glad that we could meet your expectations in this regard. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future! Sincerely, Hotel General Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tina R. at the front desk was amazing!
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 10, 2024
Dear Lisa,Thank you for your outstanding rating and for highlighting Tina's exceptional service at the front desk! We're thrilled to hear that she made your experience memorable. We'll be sure to pass along your compliments to her. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Sincerely, Hotel General Manager

10/10 Excellent

Norman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Apr 2024
Response from Hotel General Manager on Apr 9, 2024
Dear Norman,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay with us. Providing exceptional service and comfort for our guests is our priority, and we're delighted that we could meet your expectations. We hope to welcome you back again soon for another fantastic stay!Sincerely, Hotel General Manager

10/10 Excellent

Roxana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I like because is close to the airport, the cascadas center is very nice place for shopping, eat and spend time walking around
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 8, 2024
Dear Roxana,Thank you for your perfect rating and positive feedback! We're glad to hear that you enjoyed our proximity to the airport and found the Cascadas Center to be a nice place for shopping, dining, and leisure activities. Your satisfaction is important to us, and we appreciate your review. We hope to welcome you back for another great stay in the future!Sincerely, Hotel General Manager

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Etc
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 8, 2024
Dear Rochelle,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel General Manager

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay. Near airport so you will hear airplanes but didn’t bother us.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 8, 2024
Dear Maria,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a great stay with us. We understand that proximity to the airport can result in some noise from airplanes, but we're glad to hear that it didn't bother you. Your satisfaction is important to us, and we appreciate your review. We hope to welcome you back for another excellent stay in the future!Sincerely, Hotel General Manager

10/10 Excellent

Rodney

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very professional and they were always helpful
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 7, 2024
Dear Rodney,Thank you for your perfect rating! We're thrilled to hear that you found our hotel staff to be very professional and always helpful. Providing excellent service to our guests is our top priority, and we're glad that we met your expectations. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel General Manager

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel because is near to the airport and downtown
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that our convenient location near the airport and downtown met your needs. We look forward to welcoming you back on your next visit.Sincerely, Hotel General Manager

2/10 Terrible

Mark

Liked: Cleanliness
Would not stay here again don’t even offer a doughnut in the morning for breakfast no continental breakfast no nothing not even a cracker. How cheap can you get particular for motel it’s over $100 a night.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 7, 2024
Dear Mark,We are sorry that our breakfast options during your stay disappointed you. We value your opinion and know how important it is to give our visitors a good breakfast experience. In the future, we will assess our breakfast offerings to make sure they live up to the expectations of our visitors. On your subsequent visit, we hope to have the chance to enhance your experience.Sincerely, Hotel General Manager

4/10 Poor

Sherry

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel counter person on the 9th was extremely unhelpful and borderline rude. Seemed to berate me for not understanding the parking system. I overheard conversations with other guests that demonstrated the same poor attitude. The person at the counter on the 4th was professional and welcoming.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 12, 2024
Dear Sherry,We apologize for the negative experience you had with our staff member on the 9th. Providing courteous and helpful service is a priority for us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable, and we will address this issue with our team to ensure that all guests receive the level of professionalism and hospitality they deserve. We hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel General Manager

10/10 Excellent

Deondre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did a really great job
Stayed 3 nights in Apr 2024
Response from Hotel General Manager on Apr 5, 2024
Dear Deondre,Thank you for your positive feedback! We're glad to hear that you had a great experience during your stay with us. We hope to see you again soon!Sincerely, Hotel General Manager

10/10 Excellent

ODILBEK

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 5, 2024
Dear ODILBEK,Thank you for your feedback! We're glad to hear that you had a good experience during your stay with us. We look forward to welcoming you back in the future!Sincerely, Hotel General Manager

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel General Manager on Apr 4, 2024
Dear Rose,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel General Manager

8/10 Good

KR

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel General Manager on Apr 2, 2024
Dear KR,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel General Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, and for the price of the room it was very clean and updated. Free shuttle to airport and shuttle was early, I highly recommend!
Stayed 1 night in Mar 2024
Response from Hotel General Manager on Apr 2, 2024
Dear Derek,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great experience during your stay with us. We're glad you found our staff very friendly and that you appreciated the cleanliness and updates of our rooms, as well as the complimentary shuttle service to the airport. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel General Manager

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty decent place to stay. Only issue I had were the blinds don’t cover the light from coming in all that well at night. The light coming in from the parking lot hits you right dab in the face. Other than that it was a nice cozy hotel to stay in
Stayed 1 night in Mar 2024
Response from Hotel General Manager on Apr 1, 2024
Dear Jonathan,Thank you for your feedback and positive rating. We're glad to hear that you found our hotel to be a pretty decent place to stay and that you appreciated its coziness. We apologize for the inconvenience caused by the blinds not adequately blocking out the light from the parking lot. Your comments are valuable, and we'll address this issue to enhance the comfort of our guests. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel General Manager

10/10 Excellent

Howard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle was prompt. Good value
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Howard,Thank you for your glowing feedback. We're delighted to hear that you found our shuttle service prompt and that you appreciated the value we offer. Providing efficient service and great value are always our top priorities. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel General Manager

10/10 Excellent

Ernest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room. That's all that matters I guess.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on Mar 30, 2024
Dear Ernest,Thank you for your feedback! We're glad to hear that you found your room great during your stay with us. Guest comfort is important to us, and we're pleased that we could meet your expectations in this regard. We appreciate your support and hope to welcome you back for another great stay in the future!Sincerely, Hotel General Manager

4/10 Poor

Joerg

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room key failed 4 times in 3 days. Numerous items were broken in the room including door safety latch. Wasn t told about paid parking validation until I checked out.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Joerg,We're truly sorry to hear about the inconveniences you encountered during your stay. It's disappointing to learn that your room key failed multiple times and that there were issues with broken items in your room. Additionally, we apologize for any miscommunication regarding paid parking validation. Your feedback is invaluable, and we will address these issues promptly to ensure improvements are made. Please accept our sincerest apologies for the frustration and inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely, Hotel General Manager

10/10 Excellent

Adrienne

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Adrienne,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel General Manager

8/10 Good

Kelsey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Kelsey,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay.Sincerely, Hotel General Manager

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 15, 2024
Dear Susan,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely,Hotel Manager

6/10 Okay

Jennifer

Traveled with family
The fridge made noise all night but I couldn't unplug it because we had things inside it.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on Mar 26, 2024
Dear Jennifer,We apologize for the inconvenience caused by the noise from the fridge during your stay. Your comfort is important to us, and we regret any disruption to your rest. In the future, please don't hesitate to reach out to our front desk staff, who would be happy to assist you with finding a solution to the noise issue. We appreciate your understanding and hope to have the opportunity to provide a more peaceful experience for you in the future. If there's anything else we can assist you with, please let us know.Sincerely, Hotel General Manager

8/10 Good

Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was a good room for the money. The parking is a little odd. Since you share the whole lot with a daily park and ride as well as 2 other hotels. But it would still be worth staying here again.It's very convenient being so close to the airport.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on Mar 25, 2024
Dear Zachary,Thank you for your positive review! We're glad to hear you found value in your room and appreciated the convenience of our location near the airport. We'll continue to improve our parking arrangements for a smoother experience. I look forward to welcoming you back soon!Sincerely, Hotel General Manager

10/10 Excellent

Kevelle

Liked: Cleanliness, property conditions & facilities
Great service!
Stayed 2 nights in Mar 2024
Response from Hotel General Manager on Mar 26, 2024
Dear Kevelle,Thank you for your perfect rating and positive feedback! We're delighted to hear that you experienced great service during your stay with us. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel General Manager

6/10 Okay

Jan

Disliked: Staff & service
When I booked my reservation, I thought I had parking booked, too. When you google PDX hotel with parking, only hotels with parking should show up!
Stayed 1 night in Mar 2024
Response from Hotel General Manager on Mar 25, 2024
Dear Jan,We apologize for any confusion regarding parking. We'll ensure our booking process is clearer to avoid such misunderstandings. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to better meet your expectations in the future.Sincerely, Hotel General Manager

10/10 Excellent

Harry

Liked: Property conditions & facilities
The shuttle service to hotel is excellent. Check in is fast and room was perfect. I would definitely stay here again when I want to be close to airport.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Harry,Thank you so much for your wonderful feedback. We're delighted to hear that you had an excellent experience with our shuttle service and found your check-in process to be fast and efficient! Providing convenience and comfort for our guests is our top priority, and we're thrilled that you found your room to be perfect for your needs. We're glad to know that you would choose to stay with us again when you need to be close to the airport. We look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel General Manager

2/10 Terrible

Donovan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have been a fine stay aside from the Friday night group of 15 guys having a rager in the room next door.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on Mar 21, 2024
Dear Donovan,We apologize for the disturbance caused by the neighboring guests during your stay. Our team strives to ensure that all guests have a comfortable and enjoyable experience, and we regret that this was not the case for you. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Sincerely, Hotel General Manager

10/10 Excellent

Jazz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a work trip. It was friendly and convenient and I would stay here again.
Stayed 3 nights in Mar 2024
Response from Hotel General Manager on Mar 21, 2024
Dear Jazz,Thank you for your positive feedback! We're glad to hear that you found our hotel friendly and convenient during your work trip. We appreciate your kind words and look forward to welcoming you back for another stay in the future! Sincerely, Hotel General Manager

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel General Manager on Mar 22, 2024
Dear Monica,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel General Manager

2/10 Terrible

Antonio

Stayed 1 night in Mar 2024
Response from Hotel General Manager on Apr 9, 2024
Dear Antonio,We're sorry to hear that you had a negative experience at the place you stayed. If you could provide more details about what went wrong, it might be helpful for other travelers. If you have any specific concerns or issues you'd like to share, please feel free to let us know, and we'll do our best to assist you.Sincerely, Hotel General Manager

8/10 Good

Ralph E

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the 10.00 dollar a day charge for parking
Stayed 6 nights in Mar 2024
Response from Hotel General Manager on Mar 19, 2024
Dear Ralph E,We apologize for the inconvenience of the parking charges. But it is not a hidden charge. We've already mentioned "paid parking" on our website and on several other websites. We are sorry to know that you weren't aware of this. But we will make sure to let the customers know about this in advance before or while booking their stay with us. We hope that you will consider staying with us in the future, and we will do our best to make sure your stay is memorable. Thank you for your feedback.Sincerely, Hotel General Manager

2/10 Terrible

RICHARD

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel General Manager on Mar 19, 2024
Dear RICHARD,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel General Manager