Property amenity

Reviews of River's Edge Hotel Portland, Tapestry Collection by Hilton

3.5 out of 5
River's Edge Hotel Portland, Tapestry Collection by Hilton
0455 Southwest Hamilton Court, Portland, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 53 reviews" "
Rating 8 - Good. 16 out of 53 reviews" "
Rating 6 - Okay. 2 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay for parking when we were staying at hotel. Not mentioned before booking
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
We appreciate you taking the time to give us feedback. Please see parking details & pricing information under Expedia's "Important Information" section on our hotel's Expedia page. Let us know if we can help answer any other questions.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boy, there is a charge for everything. The room was not cheap to begin with but $29 for parking in a lot across the street? Will not stay again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Thank you for taking the time to provide your feedback. We appreciate it.

8/10 Good

Kelli, ASHLAND

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
could have been a little cleaner.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Thank you for providing your feedback. We will share this with the appropriate team to better understand where we can improve.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renee was absolutely amazing
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

Barbara J

Stayed 1 night in Mar 2024

10/10 Excellent

Rose-Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with view of the river and quiet rooms.
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 14, 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

PAULA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice and helpful. Rooms clean and comfortable
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was right on the river with a beautiful walking path.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

Jeremy, Bellingham

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 22, 2024
Thank you for your 5 out of 5 review!

6/10 Okay

Kyle

Traveled with partner
Mediocre
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Thank you for your review. We strive for excellence and would love to hear how we could have made your stay better. Have a wonderful day!

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay easy to get to, nice walking trail along river. Will definitely stay again.
Stayed 1 night in Feb 2024
Response from Roy on Feb 19, 2024
Thank you for your feed back, so glad you enjoyed your stay.

10/10 Excellent

Casey, Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk went above and beyond in their customer service with check-in and check out. They upgraded our room and helped with all of my hotel point questions at check out. Beautiful room with bed facing the river. So lovely
Stayed 1 night in Feb 2024
Response from Roy on Feb 19, 2024
Thank you for your 5 star review, happy to hear you were so warmly welcomed.

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Roy on Feb 19, 2024
Thank you for your review.

10/10 Excellent

Abdul

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 26, 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

Kristie

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 26, 2024
Thank you for your 5 out of 5 review!

8/10 Good

Nicholas, Maple Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Roy on Feb 19, 2024
Thank you for your review.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jan 2024
Response from Roy on Feb 19, 2024
Thank you!

10/10 Excellent

Vladimir

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Roy on Feb 19, 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

Keith

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 5 out of 5 review!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 10 out of 10 review!

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room but we had one with a wall outside as view…
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your review

10/10 Excellent

Sharene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 10 out of 10 review!

8/10 Good

Dellanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River View, Easy Access to Walking, Biking
Lovely river view with Mt. Hood peeking through the bare branches. At night we watched the parade of Christmas ships from our covered balcony. Very nice paved bicycle/walking path along the river, but parking seemed inordinately expensive for an open, unmanned space.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your review. We are so happy you enjoyed your view!

10/10 Excellent

Douglas

Business traveler
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 5 out of 5 review!

10/10 Excellent

Nicole

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here last year during construction and the final changes to the property are terrific. Great cafe and a totally revamped fitness center!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 5 out of 5 review. So glad you were able to come back!

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 10 out of 10 review!

4/10 Poor

Rosalia

Liked: Property conditions & facilities
Disliked: Staff & service
Poor service.
Poor check in. I paid for a river view and balcony and the front desk tried to take those away. No hot water in the shower. Bar service was sub par. Drinks taken away before finishing. Pressure to leave at 8:30pm despite opening hours posted otherwise. Kitchen was closed early so we couldn’t order food. On check out no offer was given to correct these issues.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your review. I'm sorry to hear your stay didn't meet expectation. I will be sure to share your feedback with the team for training purposes.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right.
Great staff fast and knowledgable front desk. Good location the breakfast options and server were thoughtful and good. Good walking and running path just out the door. Will stay here again.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 10 out of 10 review!

8/10 Good

Gert

Business traveler
Liked: Cleanliness, property conditions & facilities
Stay for hospital consultation.
We were only there for one night so didn’t see to much of the the cleanliness of the hotel but we saw we pleasantly surprised.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your review. We're so glad you enjoyed your stay!

10/10 Excellent

Tara

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 5 out of 5 review!

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was quiet, parking was easy, and it was easy to get to places around Portland from this location.
Stayed 5 nights in Nov 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your review. So glad to hear you found our property to be a great location for you!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here a few times - the staff is ALWAYS lovely - friendly, helpful, knowledgeable. The views of the Willamette River from rooms with balcony is wonderful. Now that the Cafe is back open, I tried it for dinner and breakfast - both excellent.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 5 out of 5 review!

8/10 Good

ANDREA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Walkable to trendy area.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your review. We're happy to hear you enjoyed our property!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar and remodeled dining area. Staff are very accommodating and friendly. Easy access from freeway. Perfect when driving through.
Stayed 1 night in Oct 2023

10/10 Excellent

Keith

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Dec 28, 2023
Thank you for your 5 out of 5 review!

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverside
Love the river views from the balconies.
Stayed 1 night in Oct 2023

10/10 Excellent

Rachel, Glenwood Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, modern and quiet
Stayed 1 night in Oct 2023

10/10 Excellent

Delmar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel Housekeeping very careless and not through Bar menu needs work but space really nice.
Stayed 4 nights in Sep 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Gerson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great waterfront location, quiet , large rooms close to downtown and easy access to all freeways.
Stayed 4 nights in Aug 2023

8/10 Good

Aura, Portland

Liked: Cleanliness
Stayed 2 nights in Sep 2023

2/10 Terrible

BRUCE

Traveled with family
Disliked: Staff & service, room comfort
Waste of good money
We have stayed here many times over the years, prior to pandemic. This was the worst place i have stayed at this price. There were no amenities, 0. Not even a vending machine. Also we'd never paid for parking before. There were no wash clothes, not a pen or piece of paper. The fridge didnt work. They used to provide robes etc. Just a whole in the wall dive. They are no way a 4 star hotel. No more my go to place.
Stayed 2 nights in Aug 2022
Response from Roy on Feb 19, 2024
I'm sorry your experience was unsatisfactory last time you were with us in August 2022. The hotel has undergone extensive renovations and we've been partnered with Hilton since June 2023. I hope you give us a fresh opportunity next time plans bring you to Portland.

8/10 Good

King Yim

Liked: Staff & service
清淨 河靜 沒早餐供應 員工很有禮貌 沒有吸煙區 沒有旅遊用品賣 比如 牙刷 牙膏 沒有飲料自動販賣機 深夜想飲要區附近買
Stayed 1 night in Jan 2022
Response from Hotel Manager on Feb 21, 2024
Thank you for your review!