Ratings based on 1,322 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Air conditioner system.

Posted Jul 24, 2014
Pros: Location was great. Some staff were great.
Cons: Had to ask for things (ex: washcloths, soap) that were not replaced with fresh towels, coffee cream was not replaced and was spoiled.
Location: Within blocks of public transportation, hotel car service not always available. River walk was great.
Terrible noise from air conditioner system. Had to request wake up call twice. Some staff not friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas city, mo

Cozy hotel with wonderful staff and amenities

Posted Jul 22, 2014
Our 4 night stay was incredible. We were upgraded from hillside to riverside for free for booking with expedia. Everyone associated with the was friendly and extremely helpful with recommendations and tips about the city. Hotel provided free day passes to the street car which was a very short walk from the hotel. The fitness center is large with newer equipment and yoga class was included at no charge. The valet/shuttle was very easy to schedule and far more comfortable than a cab. Bikes were also available for free, and the valet provided us with great instructions and a map to get around. I really cannot say enough great things about this hotel. Even the coffee in the lobby was great!
2 out of 5
by A verified traveler from Seattle

Beautiful Hotel, Ugly Experience.

Posted Jul 21, 2014
Pros: The scenary around the hotel is beautiful.
Cons: The customer service was horrible. The staff didnt take any pride in the treatment of their guests or even the presentation of the hotel.
Check in time is 4 p.m. My room was not ready until 4:50 which would not have been an issue except I had rented the 1,400 square ft suite for a surprise bachelorette party. Wasnt much of a surprise since the room was not ready before the bride arrived. The toilet in the bedrrom was broken and overflowing, when I called the front desk to report my issue, the clerk responded by saying "well I can bring you up a plunger." There was no longer a television as advertised in the main living area of the suite. The pull-out sofa bed was broken and the hotel was all out of rolling cots even though my expensive suite was now short on sleeping space. The dining area was not fully cleaned and the coffee pot still had coffee from the previous guests. The hotel had a bar/restaurant with only one bar tender and no servers/waut staff inside. It took me 15 minutes to get a drink only to find that I had to change my drink selection 5 times because the bar manager didnt believe in carrying flavored liquor. So I couldnt even have a simple maragita! A shuttle is supposed to be complimentary with the cost of the stay but when I went to schedule a pick up with valet at 6 p.m. I was told I wouldn't be able to get anything until 10 p.m. and they could call me a cab, my cab never came and another guest felt so bad for me they gave up their cab so I could meet my party down town.
4 out of 5
by A verified traveler

Posted Jul 16, 2014
Cons: They do not really have bikes to borrow -- there are only 3 adult bikes (and one was out of commision during our stay). There are no in-room movies
The hotel is really south of the downtown core. Fine if you want solitude but not convenient for walking into town.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jul 16, 2014
Pros: comfy bed, nice shower, very friendly staff, great restaurant next door
Location: shopping, brewery, splash park
Great hotel. The description led me to believe it was much closer to "downtown" Portland, so this was disappointing. You must pay $25 per night for valet. And it is a hike to get to the trolley station if you are not used to walking. But, the hotel itself is lovely.
2 out of 5
by A verified traveler from Seattle

Small things hurt

Posted Jul 15, 2014
Pros: Nice bed, TV, restaurant view, shower
Cons: Training
Rooms were not ready at 4 after riding 205 miles and needing a shower, got offered some wimpy comps ($20) Could not get coffee makers out of the "closet", coffee pack was not sealed and spilled all over Noisy ventilation Bad service for breakfast, 3 people running around with no direction, training an issue
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Posted Jul 8, 2014
Pros: Great beds, view, deck (even though mountainside). Very quiet. Big rooms.
Cons: Seems a bit pricey but we love the convenience so we are willing to pay for it. Get really frustrated with the valet parking.
Location: Convenient location to downtown.
We have stayed at River's Edge four times now. We are never disappointed except for it seems over-priced and we get tired of tipping the valets and paying a daily rate for parking when we could walk out the front door of the hotel and get our car ourselves. It is so convenient to downtown without all the chaos of downtown. Love having the riverside trail access right in front to the hotel (use it every day). Have yet to eat at Aquariva but it looks like a nice restaurant. Our daughter lives in Hillsdale in a one-bedroom house so we want to be close to her but can't stay with her so River's Edge fits the bill. The staff is always very cheerful and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice hotel on the river, close to the street cars

Posted Jul 5, 2014
Pros: We liked the location and the rooms. The staff was great and the value was good.
Cons: I didn't like paying $25 for the valet parking. The valet attendants, who were all nice and personable, still expect tips so more expensive....
Location: Nice to be on the river but only one restaurant near by. Location is OK if you want to ride the street car which we did but not for walking.
Everything was fine with our stay. There is a nice restaurant next to the hotel on the river. Food is good and service is great. No problems with the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from puerto rico

Great hotel a little away from dowtown

Posted Jul 2, 2014
Pros: The river walk.
Cons: Breakfast
We stayed here for 4 nights. This hotel is very nice, but it is not near downtown. To go there, one needs to walk 10 min (not very nice walk at night) to get to the streetcar. The good thing is that the tickets for public transportation is $1 per ride or $5 for the day. They have bikes to lend and a complimentary service for taking you into the city, which is very convenient at night. The rest is ok but breakfast is only at the rest so we ended up walking to a Deli to have breakfast every day.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

very nice, a little far from downtown

Posted Jun 29, 2014
Pros: near by trail, rooms, spa
Cons: no view from my room
Location: far from downtown, no shopping and only a few restaurants around
very nice hotel, great river bank, nice rooms, mine did not have ant view.