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Reviews of The Kennebunk Inn

2.5 out of 5
The Kennebunk Inn
45 Main St, Kennebunk, ME

Reviews

7.6

Good

Rating 10 - Excellent. 205 out of 606 reviews" "
Rating 8 - Good. 187 out of 606 reviews" "
Rating 6 - Okay. 121 out of 606 reviews" "
Rating 4 - Poor. 57 out of 606 reviews" "
Rating 2 - Terrible. 36 out of 606 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Emily, Bath

Business traveler
Liked: Cleanliness, staff & service
The hotel was nice, the front clerk was kind, and the room was very clean. The bed in room 10 was AWFUL. It sagged on both sides and felt like I was laying on straw that was covering bare coils that were on top of a trampoline. If you sat on the side of the bed, you were then practically sitting on the floor. The hotel is also very loud-it’s a cool building but if you’re a light sleeper it could be a nightmare without a sound machine. I also didn’t love the lack of security at the property; the back door remains unlocked all night but there isn’t someone manning the front desk (from what I could tell).
Stayed 1 night in Apr 2024
Response from The Kennebunk Inn Team on Apr 13, 2024
Thank you for sharing your feedback. We appreciate hearing how we can approve our guests experience. We do have staff on-site 24/7, and we do recommend that guests contact our in-house staff immediately should they have any issues with their roooms so we can ensure your satisfaction during your stay.

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Staff were attentive and informative of the location. There were homemade cookies and free coffee/tea/hot chocolate in the reception!
Stayed 1 night in Mar 2024
Response from Angela Arena, Guest Relations. on Apr 7, 2024
Thank you, Cheryl! We are so glad you enjoyed your stay with us!

4/10 Poor

Amanda

Stayed 2 nights in Feb 2024
Response from Angela Arena, Guest Relations. on Mar 21, 2024
Hi Amanda! Thank you for taking the time to leave a review. Please let us know how we could have improved your stay with us.

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very comfortable and plenty of space, front door personnel was very friendly and helpful in recommending places to go in the area. Would highly recommend.
Stayed 1 night in Dec 2023
Response from The Kennebunk Inn Team on Jan 11, 2024
Thank you, Pamela! We appreciate your feedback.

10/10 Excellent

Samantha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Kennebunk Inn Team on Jan 11, 2024
Thank you! We hope you'll stay with us again soon!

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming Inn. Quiet, very comfortable, and friendly. Love the little tavern in the Inn.
Stayed 2 nights in Dec 2023
Response from The Kennebunk Inn Team on Jan 11, 2024
Thank you, Judith! We're so glad you enjoyed your stay with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I has a wonderful old-fashioned feel. I know they were aware of me but left me alone unless I asked. I would have loved a fridge in my room!
Stayed 4 nights in Nov 2023
Response from The Kennebunk Inn Team on Dec 3, 2023
We're so glad you enjoyed your stay with us! When you come again, we recommend upgrading to a king room for the refrigerator.

10/10 Excellent

Mary, Bronxville

Stayed 1 night in Nov 2023
Response from The Kennebunk Inn Team on Jan 11, 2024
Thank you, Mary!

6/10 Okay

Frank

Traveled with family
Disliked: Amenities, property conditions & facilities
price
Stayed 1 night in Nov 2023
Response from The Kennebunk Inn Team on Dec 3, 2023
Thank you for leaving a review. We would love to know more about why you left the rating you did.

10/10 Excellent

Brandon

Stayed 1 night in Nov 2023
Response from The Kennebunk Inn Team on Dec 3, 2023
Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Kennebunk Inn Team on Dec 3, 2023
Thank you! We'd love to hear more about how we could turn that 8 into a 10!

10/10 Excellent

Chris

Traveled with partner
Liked: Amenities
We were genuinely surprised and impressed with our suite, the accommodations, the staff, and the history of the Inn. It instantly became one of our favorite places to stay. We’ll stay there again every time we’re in the area.
Stayed 1 night in Oct 2023
Response from Adam M. on Oct 25, 2023
Thank you for your kind words. We are always happy to hear that our historic Inn has become a favorite location among our guests. We look forward to seeing you again!

2/10 Terrible

Jan, Brooklyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no heat for our stay and no coffee in the morning on either morning. There is never anyone at the desk to talk to about anything. There is a Pickleball court immediately beside the Inn so you get to listen to people play Pickleball all day and into the night. And then the town itself appears to only be open from Wed on. Also the pictures on Expedia are nothing like the rooms which are shabby at best. The worst.
Stayed 2 nights in Oct 2023
Response from The Kennebunk Inn Team on Oct 30, 2023
Thank you for sharing your thoughts. According to our front desk staff, they interacted with you many times throughout your two-night stay, including assisting you with adjusting the heat in your room and helping you with coffee in the morning. We are next door to a pickleball court. The town very strictly monitors the hours of pickleball so as not to interfere with our guests' enjoyment of their stay. The pictures on Expedia are pictures of the exact room you stayed in and they are recent pictures. I'm sorry you did not enjoy the room.If you are looking for a bit more excitement, we recommned you do not visit tourist towns during their off-peak season. There are many restuarants and shops open all throughout the week, but there is more activity in town on the weekends and in the summer.

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from The Kennebunk Inn Team on Dec 3, 2023
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Allison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Kennebunk Inn Team on Oct 30, 2023
Thank you! We're glad you enjoyed your stay!

8/10 Good

Marnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Kennebunk Inn Team on Oct 30, 2023
Thank you for staying with us! We hope you'll visit us again and give us an opportunity to earn that 10/10 rating.

4/10 Poor

Ed

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Bathroom door did not close. Noisy. Heard people in hallways . Limited space for personal effects in bathroom. This is a very old property that needs some updating. Coffee was empty in the morning.
Stayed 1 night in Oct 2023
Response from The Kennebunk Inn Team on Oct 30, 2023
Thank you for sharing your thought with us. We appreciate the feedback as it will help us continue to improve!

10/10 Excellent

Yvonne

Traveled with group
Liked: Cleanliness, amenities
Cute place. Reservation guy was super friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Kennebunk Inn Team on Oct 13, 2023
Thank you Jonathan, we are so happy that you enjoyed your stay with us!

6/10 Okay

Grant

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really hard with kids. The walls are thin and every step is really creaky. Needs major updating - the bathrooms are old, there is no microwave or updated technology ie. TVs or outlets. Significantly under staffed and the manager wouldn’t even reach out to us in a pinch. If you want food that is like great value brand then order it… The best part is the location and it’s proximity to cool shops and food. There is so much potential in its old charm, it just hasn’t been executed well.
Stayed 4 nights in Sep 2023
Response from The Kennebunk Inn Team on Oct 7, 2023
We're sorry to hear you were dissatisfied with your stay. We do our best to clearly communicate what amenities are in each room type. All rooms have TVs and outlets and many have microwaves. In the future, when staying in a historic Inn, we recommend double checking that the room you've booked has the amenities that you require for your stay.

4/10 Poor

Gardner, WASHINGTON

Disliked: Staff & service, property conditions & facilities
I planned staying at the inn for 3 nights. I checked out after the second night due to hurricane lee approaching and the governor's Emergency declaration. Unfortunately, the inn would not reimburse me for my third night work.
Response from The Kennebunk Inn Team on Oct 7, 2023
Thank you for staying with us. We do not offer refunds for weather, but we do allow guests to use a credit for a future stay should they need to change their reservation due to inclement weather.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Town and Good Accommodations
It was good. Nice town and good accommodations. The bakery behind the Inn is a must. I would return.
Stayed 1 night in Sep 2023
Response from The Kennebunk Inn Team on Oct 7, 2023
Thank you for staying with us! We're glad you enjoyed your stay. We look forward to hosting you again.

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quaint building. Great location.
Stayed 1 night in Sep 2023
Response from The Kennebunk Inn Team on Oct 7, 2023
Thank you! We're glad you enjoyed your stay with us. Please come again!

4/10 Poor

Roslyn

Stayed 1 night in Sep 2023
Response from The Kennebunk Inn Team on Oct 7, 2023
This reservation was canceled and the guest did not stay with us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Kennebunk Inn Team on Oct 7, 2023
Thank you! Please visit again!

6/10 Okay

Ebru

Traveled with group
Liked: Staff & service, property conditions & facilities
Safe place
Stayed 2 nights in Sep 2023
Response from The Kennebunk Inn Team on Oct 7, 2023
Thank you for staying with us and leaving a review. Please let us know how your stay could have improved!

6/10 Okay

Gregory

Disliked: Property conditions & facilities, room comfort
Disappointed
Front desk leaving at our arrival key’s left at front desk so self check in all public doors open at all times no security no phone in room no refrigerator ice in small bags no ice bucket peeling paint loud in window air conditioning running toilet no usb outlets closet amoire was so big stuck out into room almost blocking bathroom door I realize it’s a very old building but was disappointed pictures made room look better than it was
Stayed 1 night in Aug 2023
Response from The Kennebunk Inn Team on Sep 2, 2023
Thank you for taking the time to share your thoughts. We have done our best to accurately represent our Inn through pictures and descriptions. We do have staff on site at all times to address issues that may come up. We encourage guests to let us know about issues you are encountering so we can help to remedy the issue.

8/10 Good

Jennifer

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a night. Was great that we could bring our dogs, very nice staff. But may be time to replace the bed and the very flat pillows. Was not a physically comfortable stay
Stayed 1 night in Aug 2023
Response from The Kennebunk Inn Team on Aug 29, 2023
Thank you for your staying with us! We appreciate your feedback very much.

10/10 Excellent

Margaruite

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Kennebunk Inn Team on Aug 29, 2023
Thank you, Margaruite!

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The king 2 bedroom suite was perfect for our family of 4, so our 16 year old could have his own room. Overall the room was clean and spacious. There were 3 TVs, one in each room, which was nice and unexpected. The staff texts before your arrival and lets you know when your room is due to be clean, we loved having that modern communication from a historic inn. The inn was old but charming, and it was clear recent cosmetic updates were made. Overall we were happy with our stay, the room and ease of check in/check out. The tavern had delicious apps and cocktails but we rarely saw other patrons in it. I would strongly recommend an upgrade to the matresses and pillows. The bed was extremely firm and the mattress creaked whenever you moved on it. We all found the beds difficult to sleep on. A nicer pillowtop mattress and upgraded pillows would go a long way. There is a pickleball court right beside the inn and although the AC drowns out the noise from it, i can imagine the noise would bother me outside of summer. It was busy everyday of the week with people playing from 8am to as late as 10pm. Ending on a positive note, having a clean suite with two bedrooms and a living area was wonderful, that was honestly difficult to find for a similar price in the area.
Stayed 4 nights in Aug 2023
Response from The Kennebunk Inn Team on Aug 19, 2023
Thank you for taking the time to leave such a detailed response. Your feedback is truly valuable to us as we work to improve the guest experience. We hope you'll stay with us again!

10/10 Excellent

Shannon

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to town for a wedding, the inn was much more affordable than anything in Kennebunkport and was an easy quick drive to get to where I needed to be. They are very pet friendly, with free treats at the front desk. I'd definitely stay here again! And having a delicious bakery right behind doesn't hurt either!
Stayed 2 nights in Aug 2023
Response from The Kennebunk Inn Team on Aug 19, 2023
Thank you for staying with us! We're glad you enjoyed your stay.

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from The Kennebunk Inn Team on Sep 2, 2023
Thank you for leaving a review!

10/10 Excellent

Loyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from The Kennebunk Inn Team on Aug 19, 2023
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Phyllis, Littleton

Traveled with partner
Liked: Cleanliness, staff & service
We stayed at the Kennebunk Inn for two nights. The two members of your staff, Megan and Adrian, made our stay more delightful. We were sad that there was no dining room, and your tavern had very limited hours. You might want to update that you’re renovating the dining room on your website. That being said, we will definitely be back.
Stayed 2 nights in Jul 2023
Response from The Kennebunk Inn Team on Aug 19, 2023
Thank you so much for your feedback! I'll be sure to pass your kind words on to Meagan and Adrian.

6/10 Okay

Jay

Disliked: Property conditions & facilities
The air conditioner in the room was too loud and the air blew towards you while in bed. It was difficult to sleep under those conditions.
Stayed 2 nights in Jul 2023
Response from The Kennebunk Inn Team on Aug 19, 2023
Thank you for sharing your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Kennebunk Inn Team on Aug 19, 2023
Thank you for leaving a review!

8/10 Good

Linda, Coraopolis

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff friendly and helpful. As a retired person being placed on the third floor without an elevator made carrying even a small suitcase up the stairs very difficult.
Stayed 2 nights in Jun 2023
Response from The Kennebunk Inn Team on Jul 5, 2023
Thank you for leaving a review!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet spot. Comfortable old charming building. Would stay there again.
Stayed 2 nights in Jun 2023
Response from The Kennebunk Inn Team on Jun 24, 2023
Thank you! We're so glad you enjoyed your stay with us. Please come again!

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities, room comfort
Ugh
It is an old inn, they have tried to update it but have failed. Up to 10 mins of running the water to get hot water. Bathrooms are just one step up from a porta potty. I don't not recommend this Inn.
Stayed 3 nights in Jun 2023
Response from The Kennebunk Inn Team on Jun 15, 2023
Thank you for leaving a review. We're sorry that you did not enjoy your stay. While we think your statement about our restrooms is false, we do understand that a stay in a historic Inn is not for everyone and there are things that may be frustrating to a guest who is more accustomed to a modern hotel. We hope you find what you're looking for in all your future travels!

6/10 Okay

Jeremy

Traveled with family
Disliked: Room comfort
Stayed 7 nights in May 2023
Response from The Kennebunk Inn Team on Jun 15, 2023
Thank you for your leaving a review. We'd love to hear more about how we could have improved your stay.

4/10 Poor

Lynzi

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There are a few key factors that make this property a 2/5. Firstly, they don’t actually have a bar or restaurant. There used to be both, but they are no longer running. That was one of the amenities I looked forward to, so I was disappointed to see the restaurant and bar sat vacant. Secondly, the woman at the front desk was neither friendly nor helpful when we had questions or needed something. Lastly, the room just wasn’t great. The bed was super uncomfortable. I didn’t sleep well the entire time I was there. The sink in the bathroom was so low I had to hunch over to use it. Just not ideal. To be honest, the only saving grace for this hotel isn’t even in the hotel itself. It’s the Boulangerie out back. There’s an amazing bakery across the parking lot that I highly recommend. I really liked rolling out of bed and grabbing breakfast there.
Response from The Kennebunk Inn Team on Jun 15, 2023
Thank you for sharing your thoughts. I'm sorry to hear that you didn't sleep well during your stay. That can make for a frustrating stay. We appreciate the feedback regarding our staff and we will work to improve our training to enhance the guest experience. Best of luck to you in your future travels!

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Inn is very clean and the staff very friendly. The location is great. The restaurant is closed, so they dont offer breakfast and that was kind of a turnoff. They didn't disclose it does not have an elevator, we got a 3erd floor room and I have trouble going up stairs, all the first floor rooms were booked and they had an available one on the 2nd floor but they wanted to charge us more money for it, so they were not very accommodating in that sense.
Stayed 1 night in May 2023
Response from The Kennebunk Inn Team on Jun 15, 2023
Thank you for sharing your thoughts with us. We're glad you enjoyed your stay. Our first floor rooms do book up quickly, so we recommend booking well in advance to make that request.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Nice old inn
Stayed 1 night in May 2023
Response from The Kennebunk Inn Team on Jun 15, 2023
Thank you! We'd love for you to stay again and give us the chance to earn that 5th star!

10/10 Excellent

Jose Pablo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a confussion when we got there as they gave us a different room than the one on the photos. But after talking to the person in charge, we got the room. Everything else worked great!
Stayed 1 night in Apr 2023
Response from The Kennebunk Inn Team on May 5, 2023
Thank you for your kind review! I'm glad we could fix the error for you. Please visit again!

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from The Kennebunk Inn Team on Mar 11, 2023
Thank you for leaving a review.

2/10 Terrible

Julianna

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff who checked us in was very nice and helpful however the rest of the stay was very bad. I was shocked how tiny and slanted the room was, we couldn't even close the bathroom door because the room was so slanted which was very awkward. The bed was very uncomfortable, there was no heat in the room !! and there was a wind draft coming in from the windows. The floors were also extremely creaky and we were kept up all night from other guests walking around and speaking through the paper-thin walls. There is no breakfast or anything included, no mini fridge in the room and we were surprised how bad the food was at the inn restaurant (my salad was yellow and chicken was rubbery for a $20 salad) considering that it has good reviews. Overall, DO NOT stay here, they really need to do an entire renovation of the inn or drop the prices to around $40 a night because it felt like we were in a hostel or practically camping considering the no heat.

10/10 Excellent

Meghan

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice little quaint place to stay! We will definitely be back!
Stayed 2 nights in Feb 2023
Response from The Kennebunk Inn Team on Feb 20, 2023
Thank you, Meghan! We are so glad you enjoyed your stay with us!

2/10 Terrible

Dennis, HUDSON

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Where to start…..This is not an Inn its an Old Rooming House or a Hostle complete with all the musty and moldy smells. The room was small and dingy and totally atrocious. The bed looked like it had an egg crate for a mattress. The furniture was straight from the Salvation Army Store free isle. The closet was made with what looked like old pallets. A space heater plugged into the bathroom over the sink holding the broken door open. Hardwood floors looked grimy, stained and totally unwashed. There is no way we were going to stay the night there… and this is no exaggeration. The only positive is the girl at the front desk was very pleasant and helpful as she could be. The pictures they are showing on website are nothing as to what the rooms actually look like… Don’t be duped as we were.
Response from The Kennebunk Inn Team on Feb 20, 2023
Thank you for taking the time to share your thoughts. We will be discussing your concerns as a team so we can continue to improve.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kennebunk Inn is a charming, historical place where the staff is friendly and helpful, responding quickly to our every request. My husband and I reserved the Penthouse, a spacious efficiency apartment on the third floor with a large kitchen, two bedrooms , and a big living room. The place was sunny and quiet, and we were often entertained by watching skaters of every age enjoying the municipal rink next door. We were there because our son was having open heart surgery at the Maine Medical Center in Portland, and it was wonderful to have a lovely space to come home to every day. All went well with our son, and we couldn’t have been happier with our accommodations. I can’t recommend The Kennenunk Inn highly enough and would love to return there again.
Stayed 12 nights in Feb 2023
Response from The Kennebunk Inn Team on Feb 20, 2023
Thank you, Martha, for your kind words! We so enjoyed hosting you for your stay, and we're glad to hear all went well with your son.

10/10 Excellent

Martha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely & comfortable and quiet with friendly, helpful service.
Stayed 1 night in Feb 2023
Response from The Kennebunk Inn Team on Feb 6, 2023
Thank you for your kind words!