Suite, 1 King Bed with Sofa bed | Private kitchen | Fridge, microwave, stovetop, dishwasher
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Reviews of TownePlace Suites by Marriott Portland Hillsboro

2.5 out of 5
TownePlace Suites by Marriott Portland Hillsboro
6550 NE Brighton Street, Hillsboro, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 79 out of 153 reviews" "
Rating 8 - Good. 45 out of 153 reviews" "
Rating 6 - Okay. 19 out of 153 reviews" "
Rating 4 - Poor. 4 out of 153 reviews" "
Rating 2 - Terrible. 6 out of 153 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tiffany (AGM) on Mar 13, 2024
Hi Kevin, On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service
This is an adequate suite hotel. The staff is great and the breakfast good. It’s a short walk to New Seasons Market and other stores and offices in the Orenco Station area. Close to the MAX too. The particular room we had was more of a studio suite advertised as a traditional suite. It was a bit small for three people - and the room said it could sleep four.
Stayed 6 nights in Jan 2024

10/10 Excellent

Michael, Madras

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tiffany on Dec 13, 2023
Thank you for taking the time to rate your experience! If there is anything more we could of done to improve your experience, please let us know. We hope to see you again when your travels bring you in the area! As always, Safe Travels!

10/10 Excellent

Michael, Madras

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Tiffany and Demetrio were awesome! I felt welcomed and was greeted with a smile. Definitely my go to whenever I stay over in Hillsboro. Thank you!
Stayed 1 night in Nov 2023
Response from Kayla Mohr - General Manager on Nov 29, 2023
Thank you for providing us with your feedback! We are happy to hear you had a positive experience with our team members! We hope to welcome you back again in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tiffany Shimer, Assistant General manager on Oct 2, 2023
Dear Michael, thank you for taking the time to rate your experience! We hope to welcome you again soon and that you choose to stay with us again the next time your in town!

6/10 Okay

dave

Traveled with family
No second bed. We had to dress the foldaway bed ourselves. Charged us for parking when we didn't have a car.
Stayed 2 nights in Jul 2023

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Patrick

Liked: Room comfort
Disliked: Cleanliness
Too many issues
While the rooms were nice, we had several other issues. We showed up to check in around 3:30 and the rooms were not ready. The cabinet above the microwave containing the toaster was filthy! The shampoo dispenser was empty. When I asked where the ice machine was, it was like a foreign concept. We were given a small cup of ice to take to our rooms, which were found to have empty ice makers. On top of all of this, I woke up to an emailed invoice on the day of check out for $10 to park in the hotel parking lot! This is apparently a routine charge. I personally have never paid for parking at a hotel and will never do so again. I’m hearing friends say they’ve seen this before, but not me except when using valets, and I have driven all over this country.
Stayed 1 night in Jul 2023

2/10 Terrible

Kyle

Stayed 1 night in Jul 2023

8/10 Good

JEFFREY, Aguadilla

Stayed 1 night in Aug 2022

10/10 Excellent

Steven Takashi

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It had nice amenities and had a secluded feel to it.
Stayed 2 nights in Nov 2021
Response from Andrea E on Nov 15, 2021
Steven Takashi, Thank you so much for this kind review regarding your recent stay. We're so happy to hear you enjoyed your stay and look forward to seeing you again in the future should your travel plans bring you back to the Hillsboro area.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021
Response from Andrea E on Sep 20, 2021
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Diane

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from Andrea E on Sep 20, 2021
Diane, Thank you for taking the time to leave feedback regarding your recent stay. We're thrilled to hear you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Irina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

DAVID

Stayed 1 night in Jul 2021
Response from Andrea on Jul 23, 2021
David, Thank you for taking the time to leave this review regarding your recent stay with us. We're sorry you did not enjoy your stay, but are wondering if you would be able to provide us suggestions on how we can improve our overall service. Thank you again for your time. Have a wonderful day!

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
MASSIVE chemical smell from cleaning agents and chemicals used to clean the room. LOUD street nearby. Smokers smoking in the stairwell.
Stayed 2 nights in Jul 2021
Response from Andrea on Jul 21, 2021
Thank you for taking the time to leave this honest review regarding your recent stay with us. I apologize that there was a strong chemical smell in the room upon check in. I do also apologize that there were people smoking in the stairwell. Typically, if we are notified right away, we are able to resolve the issue immediately. We appreciate you bringing this to our attention and will be sure to keep an eye out for this as we are a non smoking property and have designated smoking areas. Thank you again for your feedback. We hope to be able to better serve you in the future!

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Hillsboro Orenco
Clean and comfortable location with friendly knowledgeable staff. Extended our stay by one day.
Stayed 1 night in Jul 2021
Response from Andrea E on Jul 13, 2021
Thank you so much for this kind review regarding your stay! We're so happy to hear you enjoyed yourself and extended your stay! Please let us know if you need anything throughout your stay!

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Amenities
Called to find out if outdoor pool was open, clerk said Yes it is. (Never told me there was a 40 minute limit per day for pool). That is why I picked this place for a getaway weekend. The other clerk told us( my girl and I ) “You can leave whenever you want. Disrespectful and so unprofessional. These 2 should be stocking shelves for minimum $$.
Stayed 2 nights in Jun 2021
Response from Andrea E on Jun 29, 2021
Thank you for taking the time to leave this review regarding your recent stay with us. We are so sorry to hear about these interactions with our team. Please rest assured it has already been addressed. Thank you again for leaving this review. Have a great day!

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, room comfort
Old hotel
No breakfast, old building, no pool, very sm rms and beds.
Stayed 1 night in Jun 2021
Response from Andrea E on Jun 28, 2021
Thomas, Thank you for taking the time to leave this honest review. We are so sorry you did not enjoy your stay with us. I am curious why you mention no breakfast and no pool. We have breakfast daily in our lobby, and our pool was open to all throughout the entire weekend. I apologize if you were not aware that we did in fact have these amenities and will speak to my team to ensure they are letting everyone know upon check in. Thank you again for leaving this honest review. We hope you have a great day!

10/10 Excellent

Wendy

Liked: Cleanliness, room comfort
The room was very clean. The employees we met were super nice. The walkability of Orenco Station is excellent. Was a great little getaway.
Stayed 1 night in Jun 2021
Response from Steen on Jun 21, 2021
Thank you for taking the time out of your day to write a review. I will inform our team of the great things you have said and they will be delighted to hear about them. If your travels take you back to Hillsboro, We would love to see you again. Warm Regard Steen Front Office Manager

2/10 Terrible

Teresa

Traveled with family
Disliked: Room comfort
already paid, but they gave away my room.
when i got to the hotel to check in, they had no rooms available even though i already prepaid 12hours earlier. their sister properties didn’t have any openings either. had to take a lyft 30min away and pay $200 to get the only room i could find in the area that was available. it was 1am and they left me almost stranded. thank god i had the money and was able to find that other room!! so disappointed.
Stayed 1 night in May 2021
Response from Andrea E on Jun 1, 2021
Teresa, Thank you for taking the time to leave this honest review about your recent experience with us. It is never our intent for guests to leave us feeling disappointed, so I am so very sorry for that. We take feedback very serious and will ensure to address this with the entire team to improve our overall operations. We hope you have a great rest of your day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Convenience to my plans and convenience to the Orenco station stores
Stayed 1 night in Mar 2021
Response from Andrea E on Mar 26, 2021
Thank you for taking the time to leave this kind review. We are glad to hear you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from Andrea E on Mar 16, 2021
Thank you for taking the time to leave this nice review of your recent stay with us. We are so glad to hear you enjoyed it and look forward to seeing you again soon.

8/10 Good

april F., Silverton Oregon USA

Liked: Cleanliness
wildfire evacuation
older, but clean and nice. Had to go to the office to fix key card other than that, was nice
Stayed 3 nights in Sep 2020

10/10 Excellent

Josue

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from FOM on Aug 25, 2020
Thank you for your review - We hope to host you again if you find that your travels may bring you back to Hillsboro!

10/10 Excellent

Juana

Stayed 1 night in Aug 2020
Response from FOM on Aug 25, 2020
Thank you for your review - We hope to host you again if you find that your travels may bring you back to Hillsboro!

10/10 Excellent

Ariella

Liked: Cleanliness, room comfort
Wonderful
Beautiful property having a kitchen saved us alot on eating out. Lots of shopping near by, staff was very nice overall a great experience.
Stayed 1 night in Jul 2020
Response from FOM on Jul 21, 2020
We are thrilled to hear you enjoyed your stay - We hope to host you again if you find that your travels may lead you back to Hillsboro!

8/10 Good

Kelly, Beaverton

Traveled with partner
Liked: Cleanliness, amenities
Everything was great! During these times it is hard to get away, but this was a home away from home for us! Thank you!
Stayed 2 nights in Jul 2020
Response from FOM on Jul 14, 2020
Thank you so much for your review - We hope to host you again if you find that your travels may lead you back to Hillsboro!

8/10 Good

hugo

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2020
Response from FOM on Jul 14, 2020
Thank you for your review - We hope to host you again if you find that your travels may lead you back to Hillsboro!

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020
Response from Andrea E on Mar 31, 2020
Carmen, Thank you for taking the time to leave this review. We are so glad you chose to stay with us and hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
We liked the fact that it was broken up into multiple units providing more privacy.
Stayed 1 night in Feb 2020
Response from Andrea E on Feb 24, 2020
Thank you so much for leaving this review. We are glad you enjoyed your stay and look forward to seeing you again soon!

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Conveniently located to where we wanted to be. Easy to find and well lit area. Our room was clean, and well appointed.
Stayed 1 night in Jan 2020
Response from HAN on Jan 31, 2020
Thank you for choosing TownePlace Suites in Hillsboro! We host you host you again in the new future!

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Andrea E on Sep 9, 2019
Jeremy, Thank you for taking the time to put together this review. We are so glad you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the staff being extra kind about getting me a handicap room due to my fibromyalgia flaring up and stairs not being an option.
Stayed 1 night in Sep 2019
Response from FOM on Sep 4, 2019
We are so happy to hear that you were well taken care of by our staff. Thank you for choosing TownePlace Suites in Hillsboro!

6/10 Okay

Carmen

Traveled with family
Disliked: Staff & service
Since I checked in receptionist was not friendly at all. When I got to my suite I noticed I had a queen bed instead of a king & that’s what I was mainly looking for to stay at a hotel with a king bed! The main reason why I even booked at this location. I called the front desk & receptionist informed me that they were all out of king bedroom so then why did the online website say otherwise Nd like I said main reason why I even book that location. Why didn’t she inform me of this at my check in, would she had told me anything at all if I had not called. Also wanted money back for getting a queen she also stated the rooms where all the same price it does not say any of this when booking FYI would of been nice to have all this information at check in that way I could have left immediately. Other than that the pool Nd hot but where nice breakfast the next day was ok not much food was being stocked up Nd only one waffle maker for everyone was very inconvenient
Stayed 1 night in Aug 2019
Response from FOM on Sep 5, 2019
Thank you for taking the time to leave feedback regarding your recent stay. We are so sorry to head that you did not receive the room type you were expecting. On behalf of the entire hotel I would like to sincerely apologize for the inconvenience we caused. Our front desk staff should have informed you at check in that we did not have any more king suites available. Please rest assured all our your feedback will be used as a teachable moment to improve in areas such as better communicating and offering a breakfast with more options and room for our guests. We certainly hope to have another opportunity to restore your confidence in our hotel if you find that your travels may lead you back to Hillsboro. Thank you again for choosing TownePlace Suites by Marriott.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great vibe and stay well recommended, very pet friendly.
Stayed 1 night in Aug 2019
Response from FOM on Sep 3, 2019
Thank you for taking the time to provide feedback regarding your recent stay. We are so happy to hear you enjoyed our hotel - We hope to host you again if you find that your travels may lead you back to Hillsboro!

8/10 Good

Risai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stairs and landing area need some cleaning. Other than that it was excellent
Stayed 1 night in Aug 2019
Response from FOM on Sep 2, 2019
Thank you for providing feedback from your recent stay - We will be sure to address this issue right away. We hope to host you again if you find that your travels may lead you back to Hillsboro!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the seclusion and the established greenery.
Stayed 1 night in Aug 2019
Response from FOM on Sep 2, 2019
Thank you for your review - We appreciate your feedback!

2/10 Terrible

Verified traveler

Stayed 2 nights in Aug 2019
Response from Andrea E on Aug 29, 2019
Thank you for taking the time to leave this review. We are sorry to see you did not enjoy your stay with us. We hope to be able to restore your faith in our property in the future.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location with a Neighborhood Vibe.
The location was great and the grounds were amazing! The hotel is set up more like a village in a peaceful setting than a busy hotel. Our room was clean and nicely furnished. The breakfast was listed as a continental, but there were a few hot items as well. However, the staffing was inadequate for the number of guests and they kept running out of some items. Also one waffle maker didn’t cut it. Other than that, it was a great place and the staff member at checkin was very helpful and friendly.
Stayed 1 night in Aug 2019
Response from FOM on Aug 14, 2019
Thank you so much for choosing TownePlace Suites Portland Hillsboro for your lodging accommodations. Your feedback will be passed along accordingly and used as a teachable moment for how we can improve our breakfast options and staff service. We are thrilled you enjoyed your stay & hope to host you again in the near future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was nice. Breakfast was great!
Stayed 1 night in Aug 2019
Response from Andrea E. on Aug 8, 2019
Thank you so much for taking the time to write this very kind review. We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room with friendly staff
Very nice customer service. Friendly front desk. Comfortable room. Love the Paul Mitchell products! Very comfortable bed. Nice kitchen to cook in. Great amenities, unfortunately couldnt use them because we checked in very late.
Stayed 1 night in Jul 2019
Response from FOM on Jul 31, 2019
Thank you for taking the time to provide positive feedback regarding your recent stay - We appreciate your business and hope to host you again in the near future!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More like home than hotel
Stayed 2 nights in Jun 2019
Response from Haley A on Jul 2, 2019
Thank you for choosing TownePlace Suites! We greatly appreciate you taking the time to provide positive feedback regarding your recent stay. We hope to host you again if you find that your travels may lead you back to Hillsboro!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very nice and comfortable, we had a hiccup during our arrival but your management and staff went way above to make our stay memorable.... Thank you.
Stayed 2 nights in Jun 2019
Response from Andrea E. on Jun 11, 2019
Daniel, Thank you so much for taking the time to put together this very kind review. We are so glad that despite the hiccup at check in, you and your family enjoyed your stay. We look forward to hopefully seeing you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Andrea E on May 13, 2019
Thank you for your review. We look forward to serving you again whenever your travels bring you back to Hillsboro!

8/10 Good

Verified traveler

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean and comfortable. Quite a bit of traffic noise.
Stayed 1 night in Jan 2019
Response from MGR on Jan 14, 2019
Thank you for your review! We appreciate your business and hope you host you again in the near future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from MGR on Jan 10, 2019
Thank you for your review! We appreciate your business!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from MGR on Nov 16, 2018
Thank you for leaving us a 5-star review! We hope to host you again here at TownePlace Suites Hillsboro.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from MGR on Nov 12, 2018
Thank you for choosing TownePlace Suites Hillsboro!

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018
Response from MGR on Oct 22, 2018
Than you for your review - We appreciate your business & hope to host you again in the future!