When we checked in for the hotel no one gave us formation about what products in the room were free. We didn’t use the bathrobes, not sure if they were included or not. No one explained to us how to use room service or where the menu was. The room smelled horrible of cigarette smoke when we checked in. The jacuzzi is why we picked the room, but it was too cold when we got there and took 5 plus hours to heat at a decent degrees. By the time it was hot enough for our liking, we were too tired. Also, we spent 30 minutes trying to figure out how to turn the spa on. The patio was wet from raining the night before, so I used the towels to dry the patio so we could sit, not realizing they were the only towels we had. We called room service for more towels and a container of ice for our wine. Neither of those came. We decided after this hotel that we like boutique hotels better. Here we just felt like another number, not as special guests, even though we paid quite a lot for the room, over $200. Was not impressed.