Ratings based on 18 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Modern, well appointed hotel. superb staff.

Posted Sep 11, 2014
Pros: almost everything
Cons: tea making items as stated above.
Location: a bit far out of town but taxi's come in 3 minutes and only cost around 8 euros. or you could take the shuttle bus to shopping and take tram to town.
Lovely hotel which is so high you can see from the old town. Shuttle bus 4 times a day to El Cortes Ingles department store but from there you are right by the tramway into town. the bar is very good with excellent service. the reception staff are very helpful and everyone speaks perfect English which is just as well as I don't speak Portuguese. Rooms are very large and comfortable. A bit far out of town. Nothing to complain about except (and this is the reason I didn't give a 5) - tea making facilities poor. for 2 people just 1 mug, no teaspoon, no milk, 1 'normal' tea bag. I asked at reception for all the missing items - it was going to be sorted out but upon my return that evening still the same poor supplies - nothing had been done. Went back down to reception to ask for the missing items so we could have a cup of tea first thing next morning and the reception guy took me to the barman who gave me tea bags, polystyrene cup, fresh milk (which I was able to put into the little bar fridge), teaspoon and sugar. So it was all OK in the end but I shouldn't have had to work so hard to get it. Hotel please note tea requirements for us Brits is 2 mugs, 2 teaspoons, 4 at least normal tea bags(Tetley or similar) plus earl grey, camomile etc for folk who prefer herbal type tea, some milk each day and 8 packs sugar. Keep it topped up to this level and you won't have any more reports like this one. But all in all a lovely stay and I'd recommend the hotel to other guests
4 out of 5
Recommended
by Elinefrom Santa Fe

Posted Aug 11, 2014 on Hotels.com
Overall good, but lack of internet in the room and use of the pool cost money. Otherwise super. Kids ate for free at breakfast and restaurant which was fantastic. People working at the hotel were all great. Thanks for a nice stay.
2 out of 5
by A verified traveler

OK-ish

Posted Jun 12, 2014
We booked a family suite for 4 adults, the space was ok with a king size bed in one room and double bed in the other room. There were only coffee, shampoo, bath robes etc. for one person and when we asked this to be topped up staff only brought things for one more person. The room service took minimum 30 min. to come up. The room was clean and the view was very nice with the Atlantic in the distance. The staff was friendly but the service took to long and we had to ring reception various times to provide us with things that should have been there when we arrived. The Spa treatments were excellent, a bit pricey, but worth it. Unfortunately the spa facilities are not included and cost a min. of 15 Euros.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted May 14, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxury with warmth......

Posted Feb 15, 2014
The staff make this hotel. Danny helped us with every part of our stay and we thanked him by giving him a bottle of red. We were well looked after and pleasantly greeted at every turn. The chef of the restaurant was brilliant and we wish him well with his degree. Cocktails were top notch and we would definitely return for more of all ......
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxury with warmth......

Posted Feb 15, 2014
The staff make this hotel. Danny helped us with every part of our stay and we thanked him by giving him a bottle of red. We were well looked after and pleasantly greeted at every turn. The chef of the restaurant was brilliant and we wish him well with his degree. Cocktails were top notch and we would definitely return for more of all ......
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxury with warmth......

Posted Feb 15, 2014
The staff make this hotel. Danny helped us with every part of our stay and we thanked him by giving him a bottle of red. We were well looked after and pleasantly greeted at every turn. The chef of the restaurant was brilliant and we wish him well with his degree. Cocktails were top notch and we would definitely return for more of all ......
5 out of 5
Recommended
for Business Travelers
by MBfrom Panama

Hotel location is excellent.

Posted Oct 30, 2013 on Hotels.com
The cleanliness, comfortableness, food at the ground floor restaurant, and service quality of the staff is great.
5 out of 5
Recommended
for Everyone
by Caitlinfrom London

Excellent room, location and view.

Posted Oct 28, 2013
Pros: Position, space and views.
Location: About a 15 min walk from the river and excellent dining. Close to a shopping strip and hop-on hop-off bus, which was a good way to see the city.
I was in an executive room and it had sea view. It was very spacious and quiet. Great view of the city and sea, albeit it not being close to the sea. There is a separate sitting room and it was very spacious and comfortable.
2 out of 5
Recommended
by Peterfrom UK

Good Location, poor facilities

Posted Oct 4, 2013 on Hotels.com
Staying here for 3 days/2 nights on business joined by my wife to enjoy the Pool as advertised, only to find No Pool and having to pay extra for use of Spa which is primarily a service only spa. Otherwise it was a short walk down hill to the Port Cellars and River area where a Cable Car ride is well worth the trip.