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Reviews of Hotel Universal

2 out of 5
Hotel Universal
Avenida Aliados 38, 1st Floor, Porto

Reviews

7.6

Good

Rating 10 - Excellent. 89 out of 424 reviews" "
Rating 8 - Good. 193 out of 424 reviews" "
Rating 6 - Okay. 106 out of 424 reviews" "
Rating 4 - Poor. 27 out of 424 reviews" "
Rating 2 - Terrible. 9 out of 424 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to eating, shopping and transportation.
Stayed 1 night in Apr 2024

10/10 Excellent

Mr. Francis J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location close to the train.
Stayed 5 nights in Apr 2024

8/10 Good

Yanmin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s location is great, next to the San Bento Train Station and 2 subway stations. Further, the City Hall and the Cathedral are with several minutes walking distance.
Stayed 4 nights in Mar 2024

6/10 Okay

Frank

Traveled with family
Liked: Cleanliness, staff & service
For me the worst characteristics of this hote.l was the accesss from.the road to the first floor reception.I have restricted mobility and some loss of balance.The lackof a hand rail meant that I had to use the very slow and cumbersome chairlift which required the continuous presence of staff.. I would be best if some rooms had a low sided bath or shower as I needed the assistance of my wife to get in and out..Also the bath needed a hand support as the floor was slippy. Location was good for me being close to Sao Bento and the start point of the tour buses Frank Brown
Stayed 2 nights in Nov 2023

6/10 Okay

Clémence

Stayed 4 nights in Oct 2023

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located in the cebter of the city. Walking distance to restaurants and shopping. Most tours start 2 blocks from the propertt which is very convenient
Stayed 4 nights in Oct 2023

6/10 Okay

Jose Ricardo., LIMA

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No elevator to front desk, and have an enormous stair. No mini bar inside the room. None of those itens were described before.
Stayed 2 nights in Oct 2023

10/10 Excellent

Teodoro Moscoso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien localizado., limpio, cómodo. El personal muy amable y servicial. Gracias
Stayed 3 nights in Sep 2023

10/10 Excellent

antonio

Traveled with partner
The room was very nice and clean they changed the sheets everyday. The hotel was right downtown. The only problem was the shower head was broken but otherwise everything was perfect
Stayed 3 nights in Sep 2023

10/10 Excellent

Cindy

Traveled with partner
Disliked: Property conditions & facilities
old,. need renovation
Stayed 3 nights in Sep 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, great value
Stayed 2 nights in Jun 2023

8/10 Good

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location. Good attending staff. Clean.would stay here again.
Stayed 2 nights in May 2023

6/10 Okay

Stanislav

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is fine. The obsession with glass walls to toilet and shower is strange. And when the glass door to the bathroom is broken and would not close - you feel like you sleep in the middle of the bathroom. Perhaps it us OK for Europe, but a bit weird for people used to american / international standards
Stayed 2 nights in May 2023

10/10 Excellent

thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all staff , especially Front line so attentive their wealth of experience is cool , and what one wasn't sure of was mentioned to others - great team work .
Stayed 4 nights in Apr 2023

10/10 Excellent

Sandhya, Floral Park

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean property.
Stayed 1 night in Apr 2023

10/10 Excellent

Yvonne

Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

10/10 Excellent

Luke, New Westminster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located hotel in the middle of transportation, restaurants, tourist spots. Be noted that there is a long stairway upward to the hotel lobby; however, they have a stair elevator for the individuals in use of wheelchair. It is not for luggage use, so be prepared to carry your luggage upward the stairway. There is an elevator once you got to the lobby right by the entrance, it is likely to fit 3-4 people. The Room I stayed was relatively big with a spa bathtub which i was able to enjoy for the night after a long day of city exploring. The hotel has a policy of retaining the hotel key as you leave the premise. If your booking doesn't include breakfast already, you may purchase to enjoy the continental breakfast provided by the hotel for 9EUR per day. There is a souvenir store located right by the hotel so you purchase some basic necessities from it if needed. grocery store isn't so far away either. One of the most beautiful McDonald is nearby steps away so you can always have a quick meal. If needing late check out, you may check with the hotel to determine if the option is available and pay for the extension. Luggage storage is also an option if you would like to explore the city more after checking out the hotel yet not leaving the city yet.
Stayed 4 nights in Apr 2022

10/10 Excellent

Viola

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't have been at a better location in Porto. Walking distance to everywhere we wanted to go. Basic room but bery clean.
Stayed 2 nights in Jul 2021

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel.
Small, but adequate. Convenient. Nice decor and bed linens. Exactly what I needed, nothing I didn't.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hôtel is downtown so it's very close to everything
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Close to Aliados metro station. Walk up a flight of stairs to reception on level 1, then there is a lift. Staft at reception were very personable. The room was fine but no cafetiere, which was a pity. The breakfast option I paid for in advance was a waste of money - dreadful coffee, hard butter, croissants that looked like they'd been run-over, and sad bread. Better to go over the street to Guaranyi cafe, or a little further to the Fabrica Nata.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
The location was good, close to points of interests. The hotel was ok, decent continental breakfast, but the problem was when it started raining, the washroom smelled awful, like a dead rat. The staff were ok as well except for one (I was not able to get her name, but she was the afternoon shift), she was very defensive in everything we try to tell her.
Stayed 3 nights in Oct 2019

6/10 Okay

Sharen

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The room was very small but the hotel in a great location. We had just spent 2 nights at the Peninsular which was also in a great location, less expensive, beautiful hotel, large room, breakfast included. I did not feel that the Univesal was good value for money.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Aug 2019

8/10 Good

Eve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and excellent value. The room was very clean and had a jacuzzi tub. The bed was comfortable also with Latex pillows. There was a small refrigerator. The location is very convenient, next to a McDonald and at about 10 minutes walk from groceries and major shopping street. There is an elevator, but stairs between the street and elevator. To be mentioned for those with reduced mobility. Lastly, the internet connexion was very good. Highly satisfied with my stay, will consider to return.
Stayed 5 nights in Jul 2019

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice accommodations
Nice hotel, good location and kind staff. There was a lopt of noise from 8:00 AM every day, but that was due to a refurbishing services on the building next to the hotel.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Location is good. Front desk service is good. The rest from A to Z is horrible! Hotel must me renovated completely
Stayed 3 nights in Jun 2019

8/10 Good

Søren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2019

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is 26 steps up from the sidewalk to the reception. The stairway was narrow. No elevator till you get to the reception. Not recommended for elder people with heavy luggage. The staff at the reception was great. You have to leave the key with the reception every time you leave the hotel. The location is great and one can walk to all the interesting areas around. Plenty of outdoor and indoor restaurants.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a great value and the location is superb. While checking in Liliana spent 30 minutes with me helping to map out my days in Porto. She was patient and loved sharing information on her city with me. The room was sufficient, clean and comfortable. My room faced toward the back of the building so I didn't have any noise issues, although it was a bit dark. Breakfast was 7 euros and delicious. Great value for the money. You're close to all sights and things to do in Porto. I had an amazing stay.
Stayed 4 nights in Apr 2019

8/10 Good

wen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location is great, but very noisy... I can't sleep
My only complaint is too noisy I can't sleep. The location is excellent, right in the middle of the old town. but the church belt goes off vevery 30 minutes and dove me nuts.
Stayed 1 night in Apr 2019

8/10 Good

Jay, Seattle

Liked: Cleanliness, staff & service
Ok hotel good value
Hotel was ok. Long stair climb to lobby, no privacy between toilet and bedroom seemed weird
Stayed 2 nights in Feb 2019

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't have been in a better location. Only complaint was the weather and can't blame the hotel for that. At least I came back to a warm room
Stayed 4 nights in Nov 2018

8/10 Good

Francisco, Santa Barbara, Ca

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good location. It’s an old hotel . The staff is so nice. The problem was that we need to use stairs to go to check in.
Stayed 2 nights in Oct 2018

10/10 Excellent

Chang-Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Anne, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to trains and buses and easy to walk to many key points of interest. Only disappointed was the breakfast offerings.
Stayed 3 nights in Oct 2018

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2018

8/10 Good

Ana, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ubication
Nice experience!!! The only thing are the stairs to get to the hotel.
Stayed 4 nights in Jun 2018

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Porto
I was not sure what to expect but was pleasantly surprised. The 27 or so steps up to reception would be a problem if you had heavy bags but that did not apply to me.
Stayed 2 nights in May 2018

4/10 Poor

Ben, Switzerland

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
This is a dingy place with tiny rooms. Some things have been superficially and cheaply renovated, others are plain ugly or not working. I had two rooms in this hotel and air conditioning didn't work properly in either of them. It wasn't possible to set a target temperature. The thing would just continue to cool until it was freezing cold. I did my best to explain this to the staff but they simply refused to admit something was wrong or to let me demonstrate them the problem. The walls in this hotel seem to be as thin as cardboard. You can easily follow your neighbors' conversations. Forget about sleeping without earplugs. And forget about opening the windows, because that street is loud as hell. It was clean though.
Stayed 2 nights in May 2018

8/10 Good

Jason P

Liked: Cleanliness, staff & service

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
central location walkup
No elevator to lobby on 2nd floor. Tiny old dingy smelly hotel. Get less than what you pay for even if it was inexpensive
Stayed 1 night in Apr 2018

8/10 Good

Shinichiro

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Shame the walls are thin!!
Great Location and in general good value for money! Only negative is the walls are very thin and can hear clearly your neighbors talking, watching tv etc. Unfortunately on this occasion my neighbors loved TV and talking late whilst I only use my room to sleep so was not ideal.
Stayed 3 nights in Mar 2018

10/10 Excellent

Gary, Arlesey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 minute from Metro, linking to all of the City.
1 minute from Metro, linking to all of the City. Restaurants and bars all within a couple of minutes walk.
Stayed 1 night in Feb 2018

8/10 Good

Shui Man

Liked: Cleanliness, staff & service, room comfort
The room is quite big when compared with such price. It is very quiet in the room even the hotel is located at the Main Street of Porto. Is is convenient to go to all sight attractions.
Stayed 3 nights in Jan 2018