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Reviews of ibis Porto Sao Joao

2 out of 5
ibis Porto Sao Joao
Rua Dr Placido Costa, Porto

Reviews

8.6

Excellent

Rating 10 - Excellent. 204 out of 464 reviews" "
Rating 8 - Good. 198 out of 464 reviews" "
Rating 6 - Okay. 44 out of 464 reviews" "
Rating 4 - Poor. 10 out of 464 reviews" "
Rating 2 - Terrible. 8 out of 464 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Francisco

Stayed 6 nights in Jan 2024

10/10 Excellent

LEONARD

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excelent front desk person Mss Daniela, she was very helpfull and cordial. Also good housekeeping on our floor, helpfull. Shopping Galerry is extreamly helpfull as it was raining all times.
Stayed 4 nights in Oct 2023

6/10 Okay

DIANE

Liked: Cleanliness, staff & service
Cheap on toiletries. Only 2 Dixie cups. No kleenex. Only 2 towels. Breakfast buffet was good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is strategically located next to a train stop and a shopping center. If you are looking for a good-budget hotel, this might be your option. It's not in the center of the tourist areas, however, you can get to the touristy places in 10 minutes. The rooms are clean and spacious.
Stayed 2 nights in Sep 2023

10/10 Excellent

Aleksandra

Wonderfully connected to all the core areas of Porto, just outside of the hotel is the Metro stop
Stayed 3 nights in Sep 2023

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were superb, I couldn’t have received better service. Very friendly and helpful.
Stayed 5 nights in Aug 2023

10/10 Excellent

Andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 5 nights in Aug 2023

8/10 Good

IONA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is outside of center but onky a 12 min tram ride which is located outside of hotel. A small shoping center is located one floor below hotel with good eating areas and a very nice grocery store. Rooms are equipped with aircon., tv, good beds, basic. Near hospital, quiet area, nice lobby.
Stayed 3 nights in Jul 2023
Response from Afonso on Jul 31, 2023
Dear Madam,Thanks for taking the time to share your feedback. We hope to welcome you again very soon at our hotel.Lisete Afonso-Assistant Manager

8/10 Good

Marcos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option out of the city center
Really good option outside of the city center, but with easy access there and to the tourist attractions nearby. Good public transportaion, it also offers parking in case you need it. Breakfast is charged apart, but worth paying for. The property is located in the top of a shopping mall, which makes easier for shopping or food.
Stayed 3 nights in May 2023
Response from Afonso on Jul 15, 2023
Dear Thanks for taking the time to share your feedback. We hope to welcome you again very soon at our hotel.Kind regards,Lisete Afonso-Assistant Manager

10/10 Excellent

Marcos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location with an affordable price
great location by the metro station and on the top of a shopping mall. Even though the hotel is not located in the city center, it is easy enough to get there and to the tourist attractions using the convenient metro nearby. The mall also offers a range of services, which makes shopping easier as well.
Stayed 3 nights in May 2023
Response from sbastos on Jul 6, 2023
Thank you very much for your comments and classificationSee you soonBest regardsSérgio Bastos

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lacked a restaurant. Breakfast expensive.
Stayed 7 nights in May 2023
Response from Afonso on May 17, 2023
Dear Lady,Thank you for taking the time to share your comments.Please note that Ibis hotels in Portugal dont have a restaurant. They have a bar service and snacks open 24 hours a day. We hope to welcome you again soon in our hotel.Lisete Afonso-Assistant Manager

10/10 Excellent

Osama

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fanatasic
It was amazing stay at this hotel. The hotel is located near a metro station - less than one minute walk. The hotel is located in the third and fourth floor of shopping center. In the first floor you can find several restaurants, and in the entrance floor you can find several shops and supermarkets .
Stayed 5 nights in Feb 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is always cheerful and helpful IBIS is consistent.
Stayed 7 nights in Feb 2023
Response from Afonso on Feb 16, 2023
Dear Sir,Thank you for your kind coments regarding to your stay in Hotel Ibis Porto S.João. I'm delighted that you have enjoy your stay and I'll share with my team. We work in order to get your satisfaction. I look forward to welcoming you back again soon. Kind regards,Lisete Afonso- Assistant Manager

6/10 Okay

moris

Stayed 2 nights in Sep 2022

10/10 Excellent

Jake

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Diogo

Traveled with partner
Liked: Cleanliness, staff & service
M
Stayed 1 night in May 2022

8/10 Good

Eldo, Dawson City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portugal is under lock down. Thankfully, this hotel provided me with a 5€ self-Covid test that I had to pass in order to stay there, a new requirement of all hotels in Portugal starting December 25.
Stayed 2 nights in Dec 2021
Response from Manuela Santos- Chefe de Serviço on Feb 9, 2022
Dear Sir, We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 Good

Aikaterini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from Manuela Santos- Chefe de Serviço on Feb 9, 2022
Dear Guest, Thank you for your comments regarding your stay at the IbisPorto S. Joaõ Hotel. I regret that the service has not been in accordance with your expectations, as our objective is your satisfaction. We would appreciate it if you register any anomalies in the future that caused your dissatisfaction so that we can improve our quality of service. We hope to earn your trust in the near future. Kind regards

10/10 Excellent

michael, chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 2 nights in Oct 2021
Response from Afonso on Oct 18, 2021
Dear Guest, Thank you for your comments regarding your stay at the IbisPorto S. Joaõ Hotel. I regret that the service has not been in accordance with your expectations, as our objective is your satisfaction. We would appreciate it if you register any anomalies in the future that caused your dissatisfaction so that we can improve our quality of service. We hope to earn your trust in the near future. Kind regards Lisete Afonso - Assistant Manager

2/10 Terrible

Barbara

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
After our first night, me and my partner started feeling a horrific itchiness. We checked the sheets but found nothing so assumed it was from a different wash we were using or something non related. However after our third night, we found blood spots on the bed sheets so decided to check the bedding - we were horrified to find what looked like a flea. As we were already checking out we decided to mention this to the lady on the front desk specifying that we were not after any compensation we simply wanted to inform. We also mentioned that during our 3 night stay our bedding was not once changed and at no point were we offered clean towels or room service. We were told that due to COVID-19 they would only clean our room if we requested it. However, surely especially due to the virus better cleanliness should be maintained to ensure everything is sanitised. Also we cannot request something we are not told is on offer. Overall I found the price we paid for the tiniest room without even space for a cot bed for our baby was not really worth it, and I’m now boiling all our clothes hoping we didn’t bring back any fleas or bedbugs.
Stayed 3 nights in Jun 2020
Response from Lisete Afonso on Jul 4, 2020
Dear Lady, Thank you for your comments and I'm sorry that you were disappointed with your stay in Hotel Ibis Porto S. João . We inform you that the room has been inspected and no insect has been detected. We inform you that to limit interactions and avoid the risk of contagion, the room is only cleaned at the end of the stay.f you want the cleaning service you should ask for the service at the reception. We are sorry that we were not up to the task, for the fact you want to accept our sincere apologies. Kind regards, Lisete Afonso-Assistant Manager

10/10 Excellent

P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An affordable, pleasant place to stay
This is an affordable, pleasant hotel outside of the city center. I chose it because it was down the street from a friend, but it was still very easy to navigate the city, because of the train station just outside it's doors. It is on top of a small shopping center which made it easy to grab snacks.
Stayed 3 nights in Oct 2019

2/10 Terrible

JJ, Dubh Linn 🇮🇪

Disliked: Amenities
No concession consideeing I was taken ill & ended up in in Hosp for almost 3days in A&E .. 🙏 Just by dealing with duty management I found them to be very inflexible Though they promised to bring my case to IBIS the Manager refused to speak to me point blank when I was checking out leaving the delivery of bad news to her junior colleagues - even though I could clearly see her in the next room - she totally blanked and dismissed me . Very rude and disappointing aprroach after a week long stay. I requested a small fridge from r meds in my room . It wasn’t provided and each day morning and eve I had to approach staff wait and go to oublic facilities to administer my meds. This is for me humiliating ! From r a lesser fee in a similar style Ibis in Wroclaw they facilitated my request in this regard honorably . Lacking in sensitivity is my appraisal of the tough manager - Lady -. Other staff esp the young Barman and one special lady with waves and curls at reception reception were courteous considerate and kind. Credit where credit is due . But the Top of the pencil needs pairing .
Stayed 7 nights in Oct 2019
Response from Maria do Rosário Marques on Nov 28, 2019
Dear Sir, We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel overall!
Hotel was situated in a great location-close to the centre by metro. The breakfast was very good, the room was clean, and the parking was good as well. The only aspect that could be improved is that the parking lot closes from 12am to 7:30pm, so if you need to leave early in the morning you’re stuck.
Stayed 3 nights in Aug 2019
Response from Afonso on Aug 17, 2019
Dear Guest, Thank you for your kind coments regarding to your stay in Hotel Ibis Porto S. João .I'm delighted that you have enjoy your stay and I'll share with my team. We work in order to get your satisfaction. I look forward to welcoming you back again soon. Kind regards, Lisete Afonso- Assistant Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Maria do Rosário Marques on Jul 3, 2019
Dear Sir, We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Omari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was fastastic
Stayed 3 nights in Jun 2019
Response from Maria do Rosário Marques on Jun 25, 2019
Dear Omari, We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

k sandra segaran

Liked: Cleanliness, property conditions & facilities, room comfort
All good except that i forgot to collect my insulins left in their fridge. Called back from Gojin Spain & was told that the courier will take 2days. Suggestion..at check in the staff shd take note of things left in their care. So that at check out..guests are reminded. Thanks
Stayed 1 night in May 2019
Response from Maria do Rosário Marques on May 28, 2019
Dear Madam, We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to subway
It's clean. Near the subway station. Free parking.
Stayed 2 nights in May 2019
Response from Maria do Rosário Marques on May 23, 2019
Dear, We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very cosy hotel
clean and comfortable room, good wifi, good breakfast, very close to IPO metro stop, located within a big shopping complex where one can buy all the necessities (supermarket, pharmacy, hairdresser etc)
Stayed 4 nights in May 2019
Response from Maria do Rosário Marques on May 23, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money and great location.
We stayed 4 nights here in early May and were very satisfied with our choice. The free outside parking at the hotel, easy access to the metro for a short journey into the city centre, and easy access to main roads and highways, were big influences on our choice and all worked well. Being located above a shopping centre with a supermarket and numerous places to eat at reasonable prices were also big pluses. The staff were very helpful and the room was clean and comfortable and big enough. We did not have only hotel meals so can not comment on that aspect. Wifi was free and worked well. Finding the entrance for cars, which is up a driveway shared with the neighbouring hospital was a bit tricky on arrival, especiallly at the driveway where the sign was in red and not very noticeable whereas the numerous signs on the mainly one way streets were prominent and blue. Overall highly recommended, especially for anyone with a car and seeking value for money.
Stayed 4 nights in May 2019
Response from Maria do Rosário Marques on May 23, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

tomasz

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Maria do Rosário Marques on May 8, 2019
Thank you for your kind coments regarding to your stay in Hotel ibis Porto São João. I'm delighted that you have enjoy your stay and I'll share with my team. We work in order to get your satisfaction. I look forward to welcoming you back again soon. Kind regards,

8/10 Good

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Afonso on May 7, 2019
Prezado Hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve no nosso hotel. Atentamente, Lisete Afonso - Assistente de Direção

2/10 Terrible

Reynold

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very unclean. I reserved 3 rooms for 2 nights. The bathroom were stinky and full of old sticky dirt. The facility itself looks like an old motel. The rates are absolutely overpriced. Not recomendded
Stayed 2 nights in Apr 2019
Response from Afonso on May 7, 2019
Dear Sir, Thank you for your comments and I'm sorry that you were disappointed with your stay in Hotel Ibis Porto S. João .Our goal is to get your satisfaction in our services. In order to get that, I'll all the measures in order to improve our services. Kind regards, Lisete Afonso-Assistante Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Would be good to have tea and coffee making facilities.
Stayed 7 nights in Feb 2019
Response from Maria do Rosário Marques on Feb 18, 2019
We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in the area of north Porto. Quality good for a budget hotel. Breakfast good, and very helpful and hard working staff
Stayed 3 nights in Jan 2019
Response from Maria do Rosário Marques on Feb 18, 2019
We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
RUSTY WATER POORED FROM THE FAUCET MAKING IT IMPOSSIBLE TO TAKE A BATH or shower. Housekeeping was UNABLE TO DRAIN THE TUB.
Stayed 2 nights in Dec 2018
Response from Maria do Rosário Marques on Jan 11, 2019
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the ibis Porto São João. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Judy

Disliked: Amenities
I picked this hotel base on price. It’s clean, quiet and close to metro.
Stayed 2 nights in Nov 2018
Response from Maria do Rosário Marques on Dec 3, 2018
We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveler

This hotel is a bit far from the center of town, but it is easy to ride the subway and the price was right. It is near a university and you get a feel for student life because the subway stop is so close to the hotel. (The students were helpful to us in getting the subway tickets back into town). It is an above ground subway stop so it is very EASY. The hotel is on the 3rd and up floors. You have excellent access to food because there is a grocery store, dry cleaners, cell phone shops, etc.. on the first floor and a nice food court on the 2nd floor. We liked staying there!!
Stayed 3 nights in Oct 2018
Response from Maria do Rosário Marques on Nov 28, 2018
We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Fatih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything mainly positive
The hotel was good in terms of cleanliness, transportation and services. Wifi quality was moderate. Staff was helpful and respective. The only failing was absence of soap, shampoo and shower gel separately. There was only one item to be used for these purposes.
Stayed 4 nights in Oct 2018
Response from Maria do Rosário Marques on Nov 14, 2018
Dear Mrs Faith, We very much appreciate your comments regarding your stay at the ibis Porto Sao Joao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Lai Wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to train station and metro. Staffs are friendly and helpful. We enjoyed our stay:-)
Stayed 1 night in Oct 2018
Response from Maria do Rosário Marques on Nov 14, 2018
We very much appreciate your comments regarding your stay at the ibis Porto Sao Joao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

GeneG, Bloomington, Ind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel exceeded our expectations. A Super property in a great area! A metro stop right next to the Hotel and a food court made ii very convenient.
Stayed 4 nights in Sep 2018
Response from Afonso on Oct 29, 2018
Dear Lady , Thank you for your kind coments regarding to your stay in Hotel Ibis Porto S.João. I'm delighted that you have enjoy your stay and I'll share with my team. We work in order to get your satisfaction. I look forward to welcoming you back again soon. Kind regards, Lisete Afonso-Direction Assistant

8/10 Good

PIERRE, Quebec City

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel Easy to go downtown Shopping center is the first floor The price is good Very quiet place
Stayed 2 nights in Sep 2018
Response from Maria do Rosário Marques on Sep 18, 2018
Dear Sir, We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to metro. Good value for the money. Hotel staff speak good english.
Stayed 1 night in Jul 2018
Response from Maria do Rosário Marques on Aug 7, 2018
Dear Sir / Madam, We very much appreciate your comments regarding your stay at the ibis Porto São João. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, terrible check in service.
Nice quiet location & usual good IBIS room standard with exceptional bed comfort. Terrible check in service. Firstly, she needlessly folded my passport back through 360degrees, creating a completely new crease line. If every hotel treated customers passports with so little respect, the passports would fall apart within the 10 year lifetime. Then I was asked for payment at £50 above the reservation rate. The second attempt was £20 above the reservation rate. At the third attempt, I was finally asked for payment at the booked rate. What a contrast to the polite efficiency at the Ibis hotel used the previous night. The shower in the bathroom might benefit from seeing some bleach occasionally, but overall cleanliness was acceptable.
Stayed 3 nights in Jun 2018
Response from Maria Rosário Marques on Aug 11, 2018
Dear Sir / Madam, Thank you for taking the time to tell us about your experience at the ibis Porto São João. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Renée

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, not much to enjoy locally.....
Lovely clean hotel with friendly helpful staff but you must enjoy being around students - you go by hundreds of them at certain times of the day as you meander your way through the shopping mall food court to get to the hotel. The advantage of this is that there is a great grocery store on the lower level if you don't mind eating in your room. Unfortunately there are no nearby local restaurants so we missed out on local cuisine every evening. The location of the hotel -removed from the downtown- is very easily accessible on the metro line. The cab for four of us with luggage to the airport was 29 euros and the friendly hotel staff arranged it for us. The continental breakfast is good but pricey (unless you're starving) so we ate it at a nice cafe style at the end of the food court, beside the Macdonalds - which is also open for breakfast.
Stayed 4 nights in May 2018

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for short stay near to the airport
Perfect for short business stay near to the airport. Good value and location to public transport.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

Ease of access to Metro and airport
Location of hotel is not central BUT the metro is very close by hence easy access into the city area. Located next to small shopping centre with supermarket and food court. Very basic amenities provided. Was told to go to supermarket to buy a disposable razor when I asked if the hotel could provide me with one. This really took me by surprise. Hotel parking is only accessible till midnight, meaning you need to be back at the hotel by midnight or you will have to pay for paying at the shopping centre or the street parking. Only provided with 2 bath towels on Day 1 and on Day 2 they remember to give us the floor mat. No other towels is provided. Reception staff is very cold but the staff at the breakfast area is efficient and friendly.
Stayed 3 nights in May 2018
Response from Maria do Rosário Marques on May 30, 2018
Exmo Senhor(a), Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Porto São João. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos

10/10 Excellent

Pat, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised with the hotel & staff
Stayed for 2 nights and was happy with all aspects. Location was suitable for me. It is located right beside a Metro station making it easy to access the town centre in 20 mins. Room was clean and comfortable. The staff could not have been more friendly and helpful.
Stayed 2 nights in Feb 2018
Response from Expedia on Feb 19, 2018
Dear Guest, Thank you for your kind coments regarding to your stay in Hotel Ibis Porto S.João. I'm delighted that you have enjoy your stay and I'll share with my team. We work in order to get your satisfaction. I look forward to welcoming you back again soon. Kind regards, Lisete Afonso-Direction Assistant