Ratings based on 691 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Bristol

So Helpful!

Posted Jun 26, 2015
Pros: Clean, pleasantly furnished in a convenient area, with helpful staff.
Cons: Very little
Location: Good situation near to main shopping area and easy walking distance to Cathedral, Station and many local attractions.
At the top of Centro Porto, the hotel belies it's size hidden behind the modern reception. We enjoyed our short stay in the hotel. From our late arrival to our early leaving we found all staff most helpful. We must mention especially the reception, for whom nothing was too much trouble, sound advice and local knowledge in abundance, all given with a SMILE! Arranged a super day on the Douro for us.
4 out of 5
by A verified traveler from UK

Could be better

Posted Jun 24, 2015
Pros: The room we had was small but good with a view of the back of San Bento station, it was much quieter than rooms at the front of the hotel.
Cons: The room, although clean could use some renovation.
Location: When the side streets are explored the hotel is very close to the cathedral, a main shopping street and the river.
This hotel is good, but it is at the top of a steep hill facing on to a cluttered square, this square has a number of good places to eat and a few that are not (grubby), it also has a slightly disturbing feel at the end of the day when it seems to be a 'men only' environment.
5 out of 5
Recommended
for Everyone
by A verified traveler from East Sussex

Great hotel centrally located

Posted Jun 16, 2015
Just spent 3 great nights at the hotel. Friendly helpful staff. We had a good room with fantastic views across the city. The hotel is centrally located although at the top of the hill but you can get around easily. The breakfast was great. Lots of choice and was replenished quickly by the staff when it was busy. Would defiantly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

Great City Break

Posted Jun 13, 2015
Pros: It was well positioned for seeing the city over a three night visit. The staff were very helpful in advising places to see and in 2 pm room departure.
Cons: The bed was a bit too firm. Breakfast was not brilliant, go out.
Location: Very central for all the sights and the city tour bus stops outside.
We had a large suite with masses of wardrobe and drawer space which was good as we had been travelling for over a week. A good sized sitting room had a double sofa, coffee machine and TV. A large bedroom had a huge emperor sized bed. Air conditioning was effective and the room was quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 9, 2015
Fantastic location Great B/fast handy to bus and train stops and centre of city
1 out of 5
by A verified traveler from vancouver

Shady hotel, corrupt staff! charged extra 20 euros

Posted Jun 7, 2015
We booked a room which on expedia states option for 1 bed or 2 doubles but upon us getting to hotel they said 2 double beds were an extra 20 euro(not mentioned online!) showed staff the site and it still allows to book that room/rate with 2 doubles and even with proof they refused to honour our reservation! Staff was so rude, I will never recommend this hotel to anyone
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2015
Location fine & ease of transport from airport. Open-top hopon/hopoff bus stops outside. Clean hotel room if a little small. Breakfast great value & staff very pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveler

had suite, prima ruimtes

Posted May 12, 2015
Pros: goede ligging ruimte
Cons: schoonmaak
Location: centrale locatie
geweldig personeel, altijd op elk moment bereid je te helpen, van kamer te laten veranderen, paraplu's te geven, restaurantjes te adviseren etc. Enig minpuntje was dat de kamer niet goed schoongemaakt werd, de pluizen bleven liggen...
5 out of 5
Recommended
for Everyone
by A verified traveler from Brasília, Brasil

Hotel bem localizado.

Posted May 11, 2015
Estivemos duas noites na cidade do Porto e a escolha do Hotel Mercure foi acertada pela localização e por nos ter atendido muito bem.
4 out of 5
Recommended
for Everyone
by A verified traveler from St Albans, Herts, England

Convenient Hotel for Porto city

Posted May 6, 2015
Pros: the accommodation was very good, clean towels, hair dryer, bath and shampoos provided.
Cons: strong cooking smells from the next door hotel came in through the windows, so they had to be kept shut mostly ( the neighboring hotel was very close)
Location: Interesting places to walk to including wine tastings, the river Douro, churches, shops, cruises etc
very good room with separate sitting room & t.v. 1 wardrobe. additional bed in sitting room opened ready but not needed. Good bathroom, although a walk in shower rather than bath would have been better - particularly as I had stated that my husband had walking problems and climbing over the side of the bath was very difficult for him. The original cost seemed reasonable but adding breakfasts and car parking at quite high cost did put the holiday into a different cost band and of course no transfers were included in original booking.