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Reviews of Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World

5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 485 out of 642 reviews" "
Rating 8 - Good. 127 out of 642 reviews" "
Rating 6 - Okay. 14 out of 642 reviews" "
Rating 4 - Poor. 7 out of 642 reviews" "
Rating 2 - Terrible. 9 out of 642 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great views from the room. The staff is amazing. The food at both the restaurant for dinner and breakfast was wonderful.
Stayed 2 nights in Mar 2024
Response from Rita Ferreirinha Guest Service Manager on Mar 23, 2024
Dear Mr. Gustavo, Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at Pestana Palácio do Freixo. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you really appreciated the meals provided in our restaurant and Bar. It was a huge pleasure to have you as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

10/10 Excellent

ovidiu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, excellent services
Stayed 5 nights in Feb 2024
Response from Rita Ferreirinha Guest Service Manager on Mar 6, 2024
Dear Mr. Ovidiu Topana,Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated the professional service provided by our team. It was a huge pleasure to have you as our guests. We are looking forward to welcome you again in a near future!Kind regards,Rita FerreirinhaGuest Service Manager

10/10 Excellent

Yongrui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rafael Furão on Feb 24, 2024
Dear Mr. Yongrui,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

10/10 Excellent

Rong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing historical building converted to a hotel. Friendly staff and nice view over the river.
Stayed 1 night in Dec 2023
Response from Rita Ferreirinha - Guest Service Manager on Jan 6, 2024
Dear Mr. Rong, First of all, we would like to thank you for taking the time to give us your feedback on your recent stay at Pestana Palácio do Freixo. We are delighted to hear that your experience at our beloved 18th century Palace was amazing and that you also appreciated our friendly staff. It was a huge pleasure to have you as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

10/10 Excellent

Maryum

Stayed 1 night in Dec 2023
Response from Rafael Furão on Feb 24, 2024
Dear Mr. Maryum,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

10/10 Excellent

Eric, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Chen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at bar and kitchen are very friendly although the food are salty. Staff at housekeeping are a bit lost, forgot to clean the room or came very late when we called to split the bed into two. Breakfast is good. Overall, a pleasant stay.
Stayed 3 nights in Dec 2023
Response from Pestana Palácio do Freixo Team on Dec 10, 2023
Dear Ms. Chen,First of all, thank you very much for taking the time to share your honest opinion about your recent stay at the Pestana Palácio do Freixo.Although we are pleased to learn that you enjoyed your stay in general, we are deeply disappointed that our hotel was not able to fully meet your expectations, for which we offer our sincere apologies.Your opinion is of crucial importance to us, as it helps us to continually improve, meeting the needs and preferences of our guests. As such, we thank you for your valuable contribution.We would also like to inform you that your comments were duly recorded and transmitted to those responsible for each of the departments involved, so that each of the repairs you left with us can be duly discussed and analysed during our next quality meeting.It was a great pleasure to have you as our guest.We thank you for choosing the Pestana Palácio do Freixo for your stay in Porto and hope to have the opportunity to welcome you again soon.Sincerely,The Pestana Palácio do Freixo Team

10/10 Excellent

annelise, miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, service, location
Stayed 1 night in Nov 2023
Response from Pestana Palácio do Freixo Team on Nov 19, 2023
Dear Ms. Annelise, Thank you very much you for providing your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you experience at our Hotel was outstanding and you really appreciated our team's professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a pleasure for us to be your home in Porto. We look forward to welcoming you again very soon. Kind regards, Rita Ferreirinha Guest Service Manager Pestana Palácio do Freixo

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2023

10/10 Excellent

caron

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful hotel. Received a room upgrade and a bottle of Port. Room was spacious and very clean.
Stayed 2 nights in Nov 2023
Response from Guest Service Manager on Nov 15, 2023
Dear Mrs. Caron, Thank you for providing us your feedback on your stay at Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to learn that you really enjoyed the experience at our beloved Palace and our team's dedicated and attentive service. It was a huge pleasure for us to have you as our Guest.We look forward to welcoming you again in a near future to provide you another memorable stay! Kind regards,Rita FerreirinhaGuest Service Manager

10/10 Excellent

Charles

Traveled with family
Everything was fabulous.
Stayed 2 nights in Nov 2023
Response from Pestana Palácio do Freixo Team on Nov 26, 2023
Dear Mr. Charles,First and foremost, we would like to thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to learn that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence.It was an immense pleasure for us to welcome you as our guest and we look forward to seeing you again soon! Kind regards,The Pestana Palácio do Freixo Team

10/10 Excellent

annelise, miami

Stayed 1 night in Nov 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The Palace was beautiful, you could feel the history in the rooms. The staff was excellent and the breakfast was delicious.
Stayed 2 nights in Nov 2023
Response from Pestana Palácio do Freixo Team on Nov 19, 2023
Dear Ms. Monica, Thank you very much you for providing your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you experience at our Hotel was outstanding and you really appreciated our team's professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a pleasure for us to be your home in Porto. We look forward to welcoming you again very soon. Kind regards, Rita Ferreirinha Guest Service Manager Pestana Palácio do Freixo

10/10 Excellent

Soonbae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace on the River
Absolutely beautiful Palace and grounds. Located on the Douro River, with a scenic drive though mountains and valleys to the Douro Valley, which was magical!
Stayed 3 nights in Oct 2023
Response from Pestana Palácio do Freixo Team on Oct 29, 2023
Dear Mr. Mark,Thank you very much for your feedback on your stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to learn that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was an immense pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future. Kind regards,The Pestana Palácio do Freixo Team

2/10 Terrible

Jeneane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rafael Furão Unit Manager on Nov 4, 2023
Dear Mrs. Jeneane, First of all, we would like to thank you for taking time to provide us your feedback regarding Pestana Palácio do Freixo, Pousada & National Monument.We are deeply sorry that we were unable to meet your expectations. Given the personal situation that was exposed to us at the time, the Hotel staff immediately presented several solutions so that your stay with us or in our brother Hotel could be pleasant. However, we regret that these proposals were not considered and therefore it was not possible for you to stay overnight at our Palace. We are saddened by this outcome because we do everything to promote a high quality service to our clients but we always choose to respect their decisions, as was your case.We hope to have the opportunity to have you as our guest in a near future !Yours sincerely,Rafael FurãoUnit Manager

10/10 Excellent

Wayne, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful riverfront view. A chance to live in the history we came to see. This is our second Pestana hotel. The first was a former convent in Evora. This company runs these hotels very, very well.
Stayed 2 nights in Oct 2023
Response from Pestana Palácio do Freixo Team on Nov 19, 2023
Dear Mr. Wayne, Thank you very much you for providing your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you experience at our Hotel was outstanding and you really appreciated our team's professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a pleasure for us to be your home in Porto. We look forward to welcoming you again very soon. Kind regards, Rita Ferreirinha Guest Service Manager Pestana Palácio do Freixo

8/10 Good

mo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main part of the hotel is amazing. The annex a bit dingy. Very friendly staff and next to great walking by the river.
Stayed 3 nights in Sep 2023
Response from Pestana Palácio do Freixo Team on Oct 16, 2023
Dear Guest, Firstly, we would like to thank you for your feedback about your stay at the Pestana Palácio do Freixo. We are delighted to learn that you enjoyed our hotel's facilities, as well as our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. Regarding your less positive remark related to the Harmonia building, we would like you to know that we have relayed your comment to our management. Thank you for your input! It was an immense pleasure for us to have you as our Guest. Thank you for staying at the Pestana Palácio do Freixo. We look forward to welcoming you again soon. Kind regards, Pestana Palácio do Freixo Team

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very friendly, helpful and efficient staff.
Stayed 5 nights in Sep 2023
Response from Pestana Palácio do Freixo Team on Oct 12, 2023
Dear Mr. Graham, Thank you so much you for your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you enjoyed our hote and especially our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a great pleasure for us to be your home in Porto. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again very soon. Kind regards, Pestana Palácio do Freixo Team

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Hjalmar o

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed that this hotel was family friendly. The included breakfast was great.
Stayed 7 nights in Aug 2023
Response from Pestana Palácio do Freixo Team on Sep 29, 2023
Dear Mr. Hjalmar, Thank you so much you for sharing your opinion about your stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are thrilled to learn that you enjoyed our hotel's facilities, our buffet breakfast, and our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a great pleasure for us to be your family home in Porto. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again very soon. Kind regards, The Pestana Palácio do Freixo Team

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
Lovely hotel with a fabulous breakfast and wonderful service. The air conditioning struggled big time. Bit of a walk into the centre of the old town - we walked but the hotel offered a shuttle service.
Stayed 2 nights in Sep 2023
Response from Pestana Palácio do Freixo Team on Sep 29, 2023
Dear Ms. Brenda, Thank you so much you for sharing your honest opinion about your stay at the Pestana Palácio do Freixo, Pousada & National Monuent.We are thrilled to learn that you enjoyed our hotel's facilities, our buffet breakfast, and especially our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence.Regarding your less positive remark, related to the air conditioning, we would like to apologise for any inconvenience and let you know that your comment has been relayed to our maintenance team so that the issue can be fixed.It was a great pleasure for us to be your home in Porto. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again very soon. Kind regards, The Pestana Palácio do Freixo Team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff. The views from the pool and public areas front the Douro River snd are just beautiful. We felt very pampered and enjoyed our 2 night stay very much
Stayed 2 nights in Sep 2023
Response from Nuno Queirós on Sep 16, 2023
Dear Mrs. Laura, Firstly, we would like to thank you for your kind feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you enjoyed your stay and the idyllic views from our property, as well as our friendly team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously ameliorate and strive for excellence. It was a great pleasure for us to welcome you as our Guest. Thank you for staying at the Pestana Palácio do Freixo. We look forward to welcoming you again in the near future. Kind regards, Nuno Queirós Guest Services

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Rom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a convenient location, especially if you have a car. The only thing I would change would be better lights in the bedrooms and hallways. Too dark. Other than this great hotel.
Stayed 2 nights in Aug 2023
Response from Rafael Furão on Aug 22, 2023
Dear Mr. Room On behalf of our entire team at Pestana Palácio do Freixo, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Palácio do Freixo. We have shared your comments about the lights in the bedrooms and hallways with our teams, to ensure that improvements will be made in future renovations.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Palácio do Freixo and regain your trust during your next visit.Warm regards, Rafael Furão

10/10 Excellent

Barbara

Stayed 2 nights in Aug 2023

10/10 Excellent

Boris

Traveled with family
Great property and experience
Stayed 3 nights in Aug 2023
Response from Rita Ferreirinha, Guest Service Manager on Aug 10, 2023
Dear Mr. Boris,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest on this special occasion. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

10/10 Excellent

neil

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Rafael Furão on Aug 22, 2023
Dear Mrs. Neil,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

10/10 Excellent

Andrew

Stayed 2 nights in Jul 2023
Response from Rafael Furão on Aug 22, 2023
Dear Mr. Andrew,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

10/10 Excellent

Phillis, Dallas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Response from André Lemos on Aug 18, 2023
Dear Mr. Philis, Thank you for your feedback on your stay at Pestana Palácio do Freixo. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. It was a great pleasure for us to welcome you as our Guest.We look forward to welcoming you again soon. Warm regards, Pestana Palácio do Freixo Team

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Two important features for me - genuinely 5 star and friendly, helpful staff to sort out any minor issues. Excellent cleanliness, comfortable rooms. Relaxing pool and spa area. On-site dining is 5 star prices, courtesy shuttle is a 10 min ride into town. Hole in the wall Cafe Desperta across road is a gem, home cooked authentic local food with good hygiene, despite appearances!
Stayed 6 nights in Jul 2023
Response from André Lemos on Aug 18, 2023
Dear Mr. Jason, Thank you for your feedback on your stay at Pestana Palácio do Freixo. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. It was a great pleasure for us to welcome you as our Guest.We look forward to welcoming you again soon. Warm regards, Pestana Palácio do Freixo Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were disappointed that on arrival at 16.45 our room wasn’t ready. We were offered a complimentary drink and snack in the bar while we waited for the room. It was finally ready just after 18.00. The hotel staff were all lovely. The pool area was great. The rooms are small but we knew that in advance. The hotel is an old cereal factory. We had dinner in the restaurant on two evenings. We enjoyed both meals.
Stayed 3 nights in Jul 2023
Response from André Lemos on Aug 18, 2023
Dear Mr. Robert, We would like to thank you for giving us your honest opinion on your stay. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. We have taken note of the issue at the check in moment mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Palácio do Freixo for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Pestana Palácio do Freixo team

10/10 Excellent

esther

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rafael Furão on Aug 22, 2023
Dear Mrs. Esther,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

10/10 Excellent

Rachel, Haverford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay. Can’t wait to visit again.
Stayed 4 nights in Jul 2023
Response from Rita Ferreirinha, Guest Service Manager on Jul 17, 2023
Dear Ms. Racher,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel..top quality above 5******** The Palace is magnificent...the food is really gourmet delicious. The stafd is very friendly and very helpful. Special thanks to Sebastiade at the restaurant...the best server in the world and Ana the hostess...saddly I dont remember the other names but ALL the staff is magnificent. I am looking forward to return soon
Stayed 1 night in Jul 2023
Response from Rita Ferreirinha, Guest Service Manager on Jul 12, 2023
Dear Mr. Tomas,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service, especially our F&B colleague Sebastião and our hostess Ana.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

8/10 Good

Maria

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I liked the staff, efficient and professional. I did not like the sand in the walking paths of the garden, the raggedy rugs that lead to the hotel rooms, the furniture that needs reupholstery, the darkness in my room. I couldn’t see what was inside my suitcase.
Stayed 3 nights in Jul 2023
Response from André Lemos on Aug 18, 2023
Dear Ms. Maria, We would like to thank you for giving us your honest opinion on your stay. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Palácio do Freixo for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Pestana Palácio do Freixo team

8/10 Good

Rashin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Rafael Furão on Aug 22, 2023
Dear Mr. RashinOn behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

10/10 Excellent

Laleh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Great views. Clean rooms. Professional staff and great breakfast!
Stayed 3 nights in Jul 2023
Response from Rita Ferreirinha, Guest Service Manager on Jul 9, 2023
Dear Mrs. Laleh,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very nice stay although we had to wait a bit to formally check in because the front desk staff was "indisposed". The bar by the pool closes at 7pm despite the fact that there is lots of sun, and hotel guests by the pool at that hour. It took some time for me to get someone from the staff to deliver what turned out to be warm beer and some nuts. They did compensate the warm beer with some ice (!?!).
Stayed 1 night in Jun 2023
Response from Rafael Furão on Jun 24, 2023
Dear Mr. Andrew,We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay with yur check-in and pool service. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance.Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Rafael Furão

10/10 Excellent

Diane

Stayed 4 nights in Jun 2023

6/10 Okay

Susana

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Property is beautiful but service was zero. Room was rarely made, food and drinks to the pool I had to carry myself (huge tray for 4 people), reception barely spoke English and did not greet us at all at arrival - left us waiting in a corner without word for 40 mins. I would not recommend
Stayed 3 nights in May 2023
Response from Rafael Furão, Unit Manager on Jun 18, 2023
Dear Mrs. Susana,First and foremost, we would like to thank you for taking the time to give us your honest feedback on your recent stay at the Pestana Palácio do Freixo. We value your opinion, as it helps us continuously improve in anticipating our Guests' needs, preferences, and expectations. Although we are pleased to learn that you enjoyed some of our services, we are very sorry that our hotel failed to fully meet your expectations.Concerning the check-in issue, we would like to inform that we are already checking with our team what happened. All of our employees have an excellent training in English and we will check what happened for future correction.Regarding the pool service, we appreciate the suggestion and inform you that we are reviewing it with our F&B team.Thank you very much for staying with us. It was a pleasure having you as our guest. We hope to have the opportunity to welcome you again sometime in the near future. Kind regards, Rafael FurãoUnit Manager

10/10 Excellent

vladimir

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this hotel before and love it. The facilities are excellent, the staff very friendly and helpful. It is also removed from the hustle and bustle just enough so you can enjoy quiet but also close enough that you can walk into town if you like
Stayed 6 nights in May 2023
Response from Rita Ferreirinha, Guest Service Manager on Jun 7, 2023
Dear Mr. Vladimir,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

8/10 Good

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel offered a free shuttle bus into old town but there needs improvement. Several other guests and myself were not informed that a reservation was required and could not access the van. Also the driver on this past Tuesday did not inform the guests who had not made a reservation that another trip could be made after notification to front desk. On Wednesday the driver at 12noon was asked by other guests if they required a reservation while still at the hotel and informed them that they could call the hotel from Porto.
Stayed 2 nights in May 2023
Response from Rafael Furão on Jun 24, 2023
Dear Mr. Vincent,We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay with our shutle. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Rafael Furão Unit Manager

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is a little outside of the Porto city center which for us was perfect. It allowed us to get away from the crowds and enjoy a quiet afternoon around the pool before heading back into town for dinner. Uber rides are easy and quick to get back and forth from the restaurant and tourist hot spots and the quality of the accommodation and the breakfast make the travel inconvenience even more worthwhile.
Stayed 2 nights in May 2023
Response from Rita Ferreirinha, Guest Service Manager on Jun 7, 2023
Dear Mr. Grant,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting along the river. Lovely sitting areas & bar. Breakfast was delicious & plentiful. Very nice indoor pool/spa. Rooms are spacious & comfortable. Bathroom lighting could be improved & upgraded. While location is lovely you need to Uber to get into city center & all tourist sights. If you walk along the river, it takes about 50 minutes. The staff was very friendly & accommodating.
Stayed 3 nights in May 2023
Response from Guest Service Agent on May 21, 2023
Dear Mr. Carlixto, Thank you for your feedback on your stay at the Pestana Palácio do Freixo. We are extremely pleased to learn that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. Regarding your less positive remark about the bathroom lighting, we have relayed it to our General Manager so that it can be taken into consideration for future improvement. We do indeed appreciate your contribution! It was a great pleasure for us to have you as our Guest. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again soon. Kind regards,Nuno QueirósGuest Service Agent

10/10 Excellent

Elizabeth

Stayed 1 night in May 2023
Response from Rafael Furão on Jun 24, 2023
Dear Mrs. Elizabeth Klings,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Rafael FurãoUnit Manager

10/10 Excellent

rubina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An utterly perfect stay in every possible way. The property itself is not in the City Centre - but that is an advantage in that it is very quiet and peaceful with lots of greenery around - much nicer than staying central with noise.. If you want a proper relaxing break, this is definitely the right hotel. We particularly enjoyed the friendliness and helpfulness of all the staff, in particular the complimentary shuttle service - often we were the only passengers and the drivers always turned up bang on time and in a friendly and cheerful manner which really made our stay feel very special. In addition, we absolutely loved the outdoor pool (which although not heated, was already very pleasantly warm at the start of May!). The pool area is really something very spectacular - swimming whilst seeing the Douro River and boats passing by with jetskis was absolutely wonderful. The breakfast at this hotel is definitely the best hotel breakfast we have ever experienced... and we have stayed in some quite special places over the years. The chefs here are extraordinary - We also stayed for dinner and were blown away by how succulent the octopus was - I have never had such tender, well cooked, delicious octopus in my life! Food 10 out of 10, service 10 out of 10 - and as for the pool, make the most of it and make sure to try the outdoor pool out - the pontoon looking across the river is also very relaxing. We hope to come back - HUGE thanks to EVERYONE for all your hard work!
Stayed 3 nights in Apr 2023
Response from Eduarda Costa Guest Service Team on May 9, 2023
Dear Guest Rubina,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence.It was a huge pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future! Kind regards, Eduarda CostaGuest Service Team

10/10 Excellent

Elias

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to vidit
Stayed 1 night in May 2023
Response from Guest Service Agent on May 21, 2023
Dear Mr. Elias, Thank you for your feedback on your stay at the Pestana Palácio do Freixo. We are extremely pleased to learn that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a great pleasure for us to have you as our Guest. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again soon. Kind regards,Nuno QueirósGuest Service Agent

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Rafael Furão on Jun 24, 2023
Dear Mrs. Elizabeth, On behalf of our entire team at Pestana Palácio do Freixo, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Palácio do Freixo.Best regards, Rafael FurãoUnit ManagerPestana Palácio do Freixo

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful respite after the busy visit to Porto.
Stayed 1 night in Apr 2023
Response from Guest Service Agent on May 21, 2023
Dear Ms. Sandy, Thank you for your feedback on your stay at the Pestana Palácio do Freixo. We are extremely pleased to learn that you enjoyed your stay. Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a great pleasure for us to have you as our Guest. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again soon. Kind regards,Nuno QueirósGuest Service Agent