Exterior

Reviews of Portus Cale Hotel

4 out of 5
Portus Cale Hotel
Av. Da Boavista, 1060, Porto

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 218 reviews" "
Rating 8 - Good. 95 out of 218 reviews" "
Rating 6 - Okay. 15 out of 218 reviews" "
Rating 4 - Poor. 1 out of 218 reviews" "
Rating 2 - Terrible. 3 out of 218 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto Barcha, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff 5 stars
Stayed 4 nights in Mar 2024

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is superb. Always friendly and full of help.
Stayed 7 nights in Dec 2023
Response from José Carapito - GM on Jan 8, 2024
Dear AmandaThank you so much for your amazing review! Im happy to hear that youve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit.Have a beautiful day.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from José Carapito - GM on Oct 26, 2023
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.

10/10 Excellent

Rhona

Stayed 1 night in Oct 2023
Response from José Carapito - GM on Oct 26, 2023
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in Porto
Excellent hotel. Very professional and courteous staff. Excellent bed & pillows. Very clean. Delicious breakfast buffet.
Stayed 1 night in Sep 2023
Response from José Carapito - GM on Sep 29, 2023
Thank you so much for your amazing review! Im happy to hear that youve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit.Have a beautiful day.

8/10 Good

Paul

Stayed 3 nights in Sep 2023
Response from José Carapito - GM on Oct 26, 2023
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay. Room clean, spacious with comfortable beds. Staff at check in were very pleasant and we were able to check in 45mins early. Mall and food court close by but other amenities easily accessible via uber, transit or a moderate walk.
Stayed 2 nights in Sep 2023
Response from José Carapito - GM on Oct 26, 2023
Thank you very much for taking the time to review our property. It's always heart-warming to hear that our hotel and staff were appreciated

10/10 Excellent

Esteban

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really clean, modern and comfortable, strongly recommend
Stayed 2 nights in Sep 2023
Response from José Carapito - GM on Sep 29, 2023
Thank you very much for taking the time to review our property. It's always heart-warming to hear that our hotel and staff were appreciatedhave a nice day.

8/10 Good

Azadeh

Traveled with family
Liked: Cleanliness, staff & service
Helpful staff Clean rooms
Stayed 3 nights in Sep 2023
Response from José Carapito - GM on Sep 29, 2023
Thank you very much for staying with us and taking the time to share your opinion. have a nice day.

8/10 Good

Liz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so nice, helpful and the hotel is In great location. About 10-15minutes from the city center, 15-20min from the airport. Lots of little local stores and dinning options. Bus route and easy for uber to find. I would recommend a broader and more expansive breakfast options bc its little expensive 22$ when its only a basic contentional breakfast. Breakfast at the local restaurant off site have more options and lower price points but that is my only recommendation. I would stay here again
Stayed 6 nights in Jun 2023
Response from José Carapito - GM on Jun 27, 2023
Thank you very much for taking the time to review our property. It's always heart-warming to hear that our hotel and staff were appreciated.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from José Carapito - GM on Jun 27, 2023
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from José Carapito - GM on Jun 27, 2023
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.

10/10 Excellent

Iosif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GOOD AND FRIENDLY STAFF. lOCATED REASONABLY CLOSE TO DOWNTOWN
Stayed 4 nights in Jun 2023
Response from José Carapito - GM on Jun 20, 2023
I'm really glad that you liked our service. Our team is proud to provide you the best experience. Have a nice day.

10/10 Excellent

Imogen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely just a little far out! Booked this as we got a great deal for a 4star hotel. Rooms were spacious and very clean. The property is just a little far out being a good 30min walk to the main sights. The upside is it’s only 10min from the airport and beach. Staff friendly and Lidl right near for anything you need
Stayed 2 nights in Jun 2023
Response from José Carapito - GM on Jun 20, 2023
Thank you so much for your amazing review! Im happy to hear that youve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit.Have a beautiful day.

8/10 Good

Ana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet hotel.
Stayed 1 night in Jun 2023
Response from José Carapito - GM on Jun 20, 2023
I'm really glad that you liked our service. Our team is proud to provide you the best experience.

10/10 Excellent

pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Super clean. Close to metro and bus stop
Stayed 3 nights in Apr 2023
Response from José Carapito - GM on Apr 24, 2023
Dear Pat,Thank you very much for taking the time to review our property. It's always heart-warming to hear that our hotel was appreciated.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.

8/10 Good

Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Good customer service, friendly staff, good breakfast, comfortable beds, clean and spacious room. Cons: not available parking at check in; it needs to be reserved previously.
Stayed 3 nights in Apr 2023
Response from José Carapito - GM on Apr 10, 2023
Dear Margarita,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.

8/10 Good

Christos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from José Carapito - GM on Mar 31, 2023
Dear guest,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is easily the best part of this hotel. They’re so helpful and friendly. The location is great, walking distance or short Uber ride to most popular sights. The room was clean and cozy. Would definitely come back and stay again.
Response from José Carapito - GM on Jan 27, 2023
Dear Amanda,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.

8/10 Good

lisa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel located on edge of the City
Very nice hotel that has no real faults but is not outstanding at anything. Located on the edge of town it is a long walk to the centre of town and the main tourist areas, but this is reflected in the price. We walked in and back from town but I would imagine some would want to take a taxi. Overall, I like the hotel, not so much the location.
Stayed 1 night in Sep 2022
Response from José Carapito - GM on Oct 11, 2022
Dear Stephen,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.

10/10 Excellent

Victoria

Stayed 1 night in Sep 2022
Response from José Carapito - GM on Sep 22, 2022
Dear Victoria,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.

10/10 Excellent

Deborah

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Sep 2022
Response from José Carapito - GM on Sep 14, 2022
Dear Deborah,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.

6/10 Okay

Firmino

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Sep 2022
Response from José Carapito - GM on Sep 14, 2022
Boa tarde Sr. Firmino,agrademos o tempo que dispôs de pontuar os serviços do nosso hotel. Caso tenha algum pormenor que nos queira referir sobre algo que tenha corrido menos bem, estamos ao seu dispor.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from José Carapito - GM on Aug 17, 2022
Dear mark, Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel. We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city. With our warmest regards.

10/10 Excellent

Arie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and building. Parking space needed to be reserved in advance and is not clear explained once you do the reservation. Location is good since taxi is very cheap to use in Porto. To visit tourist attractions use public transportation.
Stayed 2 nights in Aug 2022
Response from José Carapito - GM on Aug 16, 2022
Thank you so much for your amazing review! I´m happy to hear that you´ve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit. Have a beautiful day.

10/10 Excellent

Ishwar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, great location, friendly helpful staff.
Stayed 1 night in Jun 2022
Response from José Carapito - GM on Jun 27, 2022
Dear Ishwar, Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel. We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city. With our warmest regards. José Carapito – General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is excellent. Paid Parking my only issue.
Stayed 1 night in Jun 2022
Response from José Carapito - GM on Jun 13, 2022
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel. We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city. With our warmest regards.

6/10 Okay

neil

Liked: Cleanliness
Disliked: Property conditions & facilities
OK but not great.
Room was fine; bathroom is poorly laid out in that the toilet is basically right in front of the sink with little space in between. Very disorganized check-in even though arrived after check-in. Not convenient to tourist sites in Porto.
Stayed 2 nights in Apr 2022
Response from José Carapito on May 10, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at Portus Cale Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the bathroom and the check-in service on your recent visit. I have shared your comments with my team to ensure we handle these types of situations differently in the future. We sincerely appreciate your valuable feedback and hope you´ll give us another chance to provide you better service on your next visit to Porto. Kind Regards José Carapito – General Manager.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 5 nights in Apr 2022
Response from José Carapito on May 10, 2022
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel. We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city. With our warmest regards. José Carapito – General Manager

10/10 Excellent

Beckie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portus Cale hotel is an ideal place to stay in Porto, helpful, friendly staff, very comfortable rooms and everything is kept immaculately clean. Public transport is close by as are a variety of good restaurants.
Stayed 7 nights in Mar 2022
Response from José Carapito on May 10, 2022
Thank you so much for your amazing review! I´m happy to hear that you´ve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit. Have a beautiful day. José Carapito – General Manager

10/10 Excellent

Jihyung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are nice, and the room is as in a pic! Spacier than I thought. Soundproof is not good if you are a sensitive person, but it didn't bother me at all.
Stayed 6 nights in Nov 2021
Response from José Carapito - GM on Nov 15, 2021
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel. We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city. With our warmest regards.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Good location and condition. Lack of services
Hotel is ok, lobby and lifts are small although the rooms are spacious. No room service for food or restaurant what was surprising. Location is very central
Stayed 1 night in Nov 2021
Response from José Carapito - GM on Nov 16, 2021
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel. Indeed we don´t have restaurant but there´s quite a few next door or minutes away. We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Fabulous immaculately clean hotel. Delicious breakfast
Stayed 1 night in Sep 2021
Response from José Carapito - GM on Nov 9, 2021
Dear Philip, Thank you so much for your amazing review! I´m happy to hear that you´ve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit. Have a beautiful day.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from José Carapito - GM on Nov 9, 2021
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel. We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city. With our warmest regards.

10/10 Excellent

Nuno

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location in Boavista, close to Casa da Musica. Spacious rooms, friendly staff and good value for money.
Stayed 1 night in Sep 2021
Response from José Carapito - GM on Sep 10, 2021
Dear Mr. nuno, Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel. We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city. With our warmest regards. José Carapito – General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good decoration, good size. However sound insulation should do better (I am on 2nd floor and a bit noisy at night). Otherwise all quite good
Stayed 1 night in Jul 2021
Response from José Carapito - GM on Jul 16, 2021
Thank you kindly for taking the time to share your feedback regarding your recent stay with us. We took notice of your comment regarding the noise and find out that your room window needed a new rubber to close properly. We hope we can welcome you once again in a near future.

10/10 Excellent

avraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2021
Response from José Carapito - GM on Jun 16, 2021
Dear Mr. Duek Avraham, We apreciate your hotel review and we look forward to welcome you in a near future.

8/10 Good

Yvonne, South East London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel, clean with good size bedrooms. I cannot fault the hospitality.The breakfast lets it down for me.There is a range of food but the local cafe food is tastier and costs less.Its my second visit and will stay there again.
Stayed 15 nights in Sep 2020
Response from José Carapito - GM on Sep 21, 2020
Dear Ms. Yvonne, We apreciate your positive review and we look forward to welcome you in a near future.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! I would stay again in my next visit.
Stayed 2 nights in Oct 2019
Response from José Carapito - GM on Jul 16, 2021
Dear Hotel guest, We appreciate your positive review and we look forward to welcome you in a near future.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast got tired after the 3rd day
Stayed 3 nights in Oct 2019
Response from José Carapito - GM on Nov 12, 2019
Dear Hotel guest, thank you for sharing with us your opinion. We´ll keep in mind your comment and we will try to improve breakfast service.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a small room compared to what was shown in the pictures and what was given to our friends. It was small. However, we loved the staff and the breakfasts were good. Location was good as well.
Stayed 9 nights in Sep 2019

10/10 Excellent

marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Vladimir, Staten Island, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is kept in good clean condition. We liked energy saving techniques.
Stayed 4 nights in Sep 2019

8/10 Good

karen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Alex, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locations. Hotel facilities were upgraded recently. Rooms are large with plenty of natural lighting.
Stayed 1 night in Sep 2019

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient to many shops and I found a few good restaurants close-by.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly employees.
Venligt personale. Let tjek in. Værelset var som på billederne. Lidt langt væk fra turist centrum.
Stayed 2 nights in Jul 2019
Response from José Carapito - GM on Aug 27, 2019
Dear hotel guest. Thanks for staying with us. we appreciate your positive comments.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019