Ratings based on 74 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Personal Event
by Craig and Victoria

An excellent hotel in a not so good area

Posted Nov 27, 2012 on Hotels.com
The hotel cannot be faulted. Everything was excellent. The location wasn't great for getting to the Douro river etc plus the metro stations were a little far on foot. The Spa I would highly recommend. I found the drinks and snacks at the bar to be overpriced.
5 out of 5
Recommended
for Couples
by Fiona from Scotland

Lovely hotel

Posted Oct 16, 2012
Pros: The room.
Cons: The high extra charges.
Location: A little out of town but easily accessible and with plenty of places to eat nearby.
Lovely hotel in quiet area. Reasonably close to the Metro. The room rate was very good but breakfast expensive at 22 Euros, as was the 10 Euro charge for the use of the pool and spa [although the spa is very nice].
4 out of 5
by A verified traveler

Corporate hotel with modern twist

Posted Oct 7, 2012
Pros: I will try other options next time when in vacation
Cons: Front desk service
Location: Good location
Good corporate hotel, staff unable to make any decisions in favor of clients, appear to only be able to follow procedures.
5 out of 5
Recommended
for Couples
by Luis from Sao Paulo, Brazil

Pleasant stay

Posted Oct 5, 2012
Very nice hotel, modern and clean. Good location near Avenida da Liberdade.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Steve

Amazing hotel

Posted Sep 18, 2012 on Hotels.com
I recently spent a night here before travelling to Lisbon. The hotel was a little out of the way for a leisure trip but I would image it would be perfect for business. It was well worth putting up with the €5-10 cab ride though as the hotel was beautiful. The staff were all very attentive, helpful, professional and friendly. The room was a very good size and condition with extremely comfortable and great quality beds and bedding - and the glass bathroom was a fantastic, unexpected bonus. The breakfast was very good as was the spa. I loved it here, thought it was great value for money and would definitely recommend or visit again.
3 out of 5
Recommended
for Personal Event
by Paul

Too far from city

Posted Sep 13, 2012 on Hotels.com
Though a nice hotel as you would expect of a Sheraton, the main part of town is a 40 minute walk away
3 out of 5
Recommended
by A verified traveler

Role swap in order

Posted Sep 12, 2012 on Hotels.com
Counter staff are rude and unhelpful . Sending us on many fruitless wild goose chases around Porto. The doormen on the other hand were Awesome and we just started only dealing with them in the end . The door men need to be moved to the counter and the rude, useless counter staff need to be parking and loading the cars.
5 out of 5
Recommended
for Business Travelers
by Nic from Oxford

Great for business and leisure

Posted Sep 10, 2012
The hotel was excellent. My only grumble is that internet access wasn't free (€5 for 2 hours, €10 for 4 hours, and €15 for 24 hours, which is steep). As free internet access is a perk that more large hotels are starting to offer, I would expect it from the Sheraton chain too. It's a 10 minute walk to the closest metro line, but there are always taxis outside the hotel, and bus stops on the main road.
5 out of 5
Recommended
by ntona66

very attractive hotel

Posted Sep 2, 2012 on Hotels.com
the hotel presents itself well. it is updated, modern, sleek and sexy. our room was very clean and attractive. the only thing i did not like was the additional 10 euro charge for using the pool........i have never paid extra for this. the hotel is situated in a safe and upper end neighbourhood, although all major attractions are some distance away. we took the double decker bus (which has a stop 2 minutes away from the hotel) to see the city. highly reccommed the hotel.
5 out of 5
Recommended
by A verified traveler

Posted Aug 31, 2012 on Hotels.com
It is very nice hotel. Just far from the city center. By taxi is about 10Min & 7€.