Ratings based on 274 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by Hermanofrom Recife

Ótima

Posted Jan 4, 2015 on Hotels.com
Ótima
Comment from Hotel Management
Mar 14, 2015 by Sheraton Porto Hotel Spa, Hotel Management
Estimado Hermano, Agradecemos a sua preferência e comentário. Esperamos ter a oportunidade de o acolher de novo em breve no nosso hotel. Atentamente, Joana Almeida – Diretora Geral
4 out of 5
Recommended
for Couples
by A verified traveler

Decent Stay!

Posted Jan 3, 2015 on Hotels.com
The hotel is located in the nicer part of Porto. It's a two to three stations away from the city center with the metro stop being 5 mins away.
Comment from Hotel Management
Mar 14, 2015 by Sheraton Porto Hotel Spa, Hotel Management
Dear Guest, Thank you so much for your preference and review. We hope to be able to welcome you again soon. Yours sincerely, Joana Almeida – General Manager
4 out of 5
Recommended
for Couples
by Brianfrom Miami Beach

Modern hotel with Great facilities

Posted Jan 3, 2015 on Hotels.com
Great facility, service good, but could be better, especially at front door. Good spa and gym. Location has easy access by car, but is far from the center, but with metro it is ok. Could explain metro better. All in all I was very happy.
Comment from Hotel Management
Mar 14, 2015 by Sheraton Porto Hotel Spa, Hotel Management
Dear Guest, Thanks for your preference, comment and suggestions, which we will share with our team, in particular the front desk one. We are looking forward to welcoming you again in the future. Regards, Joana Almeida – General Manager
3 out of 5
by A verified travelerfrom Minneapolis

The hotel is average.

Posted Jan 2, 2015
Pros: The hotel is simply OK. Nothing to really like.
Cons: Clean up the dog poop, better design the flow at the front desk. Staff seem to be disorganized. They were very polite and helpful.
Location: Poor location. It is a long ways from the old city. It is a long walk to the metro and you have to avoid dog poop.
Check in was poor. We had 3 rooms, none were ready when we arrived at 2:30pm. That was understandable. We went for a walk and had dinner, we returned at 5:30 and only 2 rooms were ready. We were told it would take 15 minutes and they would bring the key and luggage up. We waited until 6:30 and went down and asked. Reception said they forgot so we waited a while longer. The front desk was always crowded. There is dog poop everywhere outside of the hotel. If you went for a walk one has to be careful not to step in it. The rooms are OK. Beds are really hard. Location ois far from everything. I would not stay here again.
Comment from Hotel Management
Jan 8, 2015 by Sheraton Porto Hotel Spa, Hotel Management
Dear Brian, We thank you for your preference and comment, and are sorry to learn that you haven’t fully enjoyed your stay with us. If you visit us again, please rest assured that we will do our best to meet your wishes. Best regards, Joana Almeida – General Manager
5 out of 5
Recommended
for Families
by Hermanofrom Recife

Otima

Posted Jan 2, 2015 on Hotels.com
Otima
Comment from Hotel Management
Mar 14, 2015 by Sheraton Porto Hotel Spa, Hotel Management
Estimado Hermano, Agradecemos a sua preferência e comentário. Esperamos ter a oportunidade de o acolher de novo em breve no nosso hotel. Atentamente, Joana Almeida – Diretora Geral
5 out of 5
Recommended
for Families
by Luiz R Bfrom Brasilia

Otimo Hotel no Porto

Posted Dec 11, 2014 on Hotels.com
Otimo hotel, um pouco afastado do centro, mas compensa pelo conforto e servoços
Comment from Hotel Management
Feb 14, 2015 by Sheraton Porto Hotel Spa, Hotel Management
Caro Luiz, Agradecemos a sua preferência e comentário. Esperamos ter a oportunidade de o acolher de novo em breve. Atenciosamente, Joana Almeida – Diretora Geral
5 out of 5
Recommended
for Business Travelers
by Peter

This traveler left a rating score only Posted Dec 10, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by Eduardofrom Sao Paulo

O melhor custo-beneficio e instalacoes fantasticas

Posted Dec 8, 2014 on Hotels.com
Um dos melhores que fiquei nos ultimos anos ! A melhor sala de ginástica de todos os Hoteis, 24 horas. Quarto fantastico com banheiro com vidro transparente. Unico problema foi cobrarem a agua que estava escrito como cortesia... staff fantástico ! Recomendo !!!
Comment from Hotel Management
Feb 21, 2015 by Sheraton Porto Hotel Spa, Hotel Management
Caro Eduardo, Muito obrigada pela sua preferência e comentário, que partilharemos com os nossos colaboradores. Lamentamos o lapso que menciona, e esperamos ter a oportunidade de o acolher de novo em breve no Sheraton Porto Hotel & Spa. Cumprimentos, Joana Almeida – Diretora Geral
5 out of 5
Recommended
for Business Travelers
by Christianfrom Tromsø

Anbefales på det sterkeste!

Posted Dec 2, 2014 on Hotels.com
Veldig flott hotell med meget høy standard. Ble tatt veldig godt imot da vi ankom hotellet
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Nov 25, 2014 on Hotels.com