Ratings based on 114 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom Gloucestershire

Elegant hotel

Posted Oct 13, 2014
Pros: The rooms with balconies were fabulous with views from your bed of the bay. The reception staff were very friendly & helpful. Pool was excellent.
Cons: A little more variety at breakfast - A pool snack bar - lunch time snacks available - cheaper drinks & evening meals -very expensive & not good value
Location: Lovely views but about a 20 min walk to town - lots of restaurants in Rapallo Lots of interesting towns along the coast.
This hotel was a glistening jewel on the landscape in Rapallo as you approached the marina by boat.
4 out of 5
for Couples
by A verified travelerfrom Ste Maxine Provence

Well situated in a beautiful setting

Posted Oct 11, 2014
Cons: Some of the fittings such as shower doors and cupboard doors needing attention
Location: Astounding views and coast line
Friendly hotel with excellent restaurant with high class food, a little expensive and starchy
5 out of 5
for Everyone
by A verified travelerfrom sydney

Great staff, lovely resturant, good location

Posted Oct 5, 2014
Pros: The staff
Cons: More fitness facilities
Location: Great resturants, ferry to portifino very easy
Great location, staff very friendly and hard working. Could do with a mini bar and 24 hr room service
1 out of 5
by A verified traveler

Awful hotel. Awful staff. Extreamly snotty

Posted Sep 19, 2014
Mad brekfast and staff. Nice hotel location but overall bad time/ stay away
5 out of 5
for Everyone
by A verified travelerfrom Essex

Nice hotel, 15 to 20 minute walk from Rapallo town

Posted Aug 31, 2014
Pros: Staff friendly, carpeted in rooms and corridors so not bothered by noise. Try and get a room overlooking the sea for stunning views over the bay,
Location: Ferry to local towns from seafront in Rapallo, trains easy to use to/from Genoa and cheap!
Lovely quiet hotel 15/20 minute walk from Rapalllo town centre. All restaurants along the sea front in Rapallo, well lit pathway alongside the beach from the hotel.
5 out of 5
for Everyone
by A verified travelerfrom Tunbridge Wells

Excellent Hotel, we definitely stay here again.

Posted Aug 25, 2014
Pros: The views form the hotel balcony, the food and the location.
Cons: Please see my comments above.
Three issues for us.. 1/ Room 512 sits under the lift motors and every time the lift moves you here the motors. 2/ Music at the pool may be appropriate for a hotel in the Caribbean does not create the right environment for a hotel on the Italian Riviera! 3/ The hotel hosted a wedding party on the Saturday night of our stay and it was impossible to park anywhere within the hotel grounds. Since the hotel charges guests to park within the grounds and I suspect guests of the wedding party do not pay, space should be allocated to hotel guests as a priority, this was quite irritating. Overall a supern hotel, great location, very good food and good service.
5 out of 5
by Sillynoemifrom USA

Very nice

Posted Aug 13, 2014 on Hotels.com
The staff is great. I had a free room upgrade. The location is spectacular and I will definitively return
4 out of 5
for Everyone
by A verified traveler

In the midst of the Italian Riviera

Posted Aug 4, 2014
Pros: Staff were always helpful and accommodating.
Cons: Internet service. Most hotels now offer this service for free.
Location: We like to walk so this was ideal for us, i.e., 15minute walk to the local restaurants, train station to Cinque Terre.
Hotel as published is difficult to find, i.e., no such address as Aurelia Oriental. spent an hour locating the hotel after a five-hour drive. Bathroom was relatively small for a man my size.
4 out of 5
for Everyone
by A verified traveler

Grand hotel Bristol

Posted Jul 24, 2014
Pros: Pool, breakfast and bar staff
Cons: General maintenance and receptionists, menu in restaurant not changed in over a week.
Reception staff somewhat disinterested. Shower cubicle smallest I've ever seen. Maintenance of rooms neglected.
4 out of 5
for Couples
by A verified travelerfrom Chesterfield

Old world charm

Posted Jul 16, 2014
Pros: The views and location. Walking into Rapallo (15 mins but you'll need that to walk off the wonderful food!) but far enough out for peace
Cons: Would agree with others that the service was a little slow on occasion, eg waiting for coffee and for food to be replenished on the buffet.
Location: Ferry trip to Santa Margherita and Portofino definitely worthwhile
We stayed for a week in this hotel early July 2014. The building had old world standing and the views from our balcony were breathtaking. Breakfast taken on the terrace afforded the same views. For a hotel of this standard I would say it's looking a little tired although you forgive that because of its charm.