Luxury Suite, Hot Tub, Annex Building | Jetted tub

Reviews of LHP Hotel Santa Margherita Palace & SPA

5 out of 5
LHP Hotel Santa Margherita Palace & SPA
Via Roma 9, Santa Margherita Ligure, GE

Reviews

8.8

Excellent

Rating 10 - Excellent. 197 out of 351 reviews" "
Rating 8 - Good. 105 out of 351 reviews" "
Rating 6 - Okay. 18 out of 351 reviews" "
Rating 4 - Poor. 20 out of 351 reviews" "
Rating 2 - Terrible. 11 out of 351 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel was very friendly and helpful. The room was very nice and comfortable. The bathroom was also big and well appointed. The breakfast buffet was very good. The only negative thing I would say is that we didn't know you needed to pay extra to use the pool 20 Euro per person. They should advertise this more prominently.
Stayed 3 nights in Sep 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Adele

Traveled with partner
Liked: Amenities
The property was lovely. The staff was exceptional. They allowed us to check in a bit early and stored our luggage until we got back from lunch. Then they personally escorted us to our room . We did not partake of the breakfast. It cost 30 euro per person and we thought that was a bit pricey for the amount of food that we eat for breakfast. We walked two blocks and had a great breakfast for about 15 euro instead of 60 euro. We stayed in the newer part of the hotel in the back. Very modern rooms, white, bright but small.
Stayed 2 nights in Sep 2023

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff we excellent. The bed was very uncomfortable.
Stayed 3 nights in Sep 2023

2/10 Terrible

Mohammed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 3 suites for 3 nights TERRIBLE TERRIBLE, This hotel use to be my favourite location wise and service. This stay was basically the front desk staff trying to make everything hectic and unpleasant. Housekeeping was filthy, leaving cleaning items in the room , not changing the bedding which had a tanning oil stain. Towels smelt like it was washed in a kitchen. Unbleached, with spots on the corners. In addition they had us pay for parking for 6 hours although the duty manager informed me a day earlier that he won't charge as I am a regular resident. At check out I was served with a rude, disrespectful bigot that made it her duty to override the managers decision as she wanted to charge me initially until the duty manager waived it. As he wasnt available on check out she kept ranting and raised her voice infront of the people checking in which shocked the prospective residents and said " you signed a contract at check in , if you dont know how to read that your problem, you can afford it so pay it. Which Is true i did sign out of good faith as this wasn't my first time staying at this hotel. All in all , this hotel needs to train those new staff members the real meaning of hospitality. Continuing this manner will definitely ruin the hotels reputation as word of mouth and reviews are what intices booking a particular hotel, and myself and all my friends and family will surely not recommend this hotel to anyone.
Stayed 3 nights in Jul 2023

6/10 Okay

Samira

Traveled with partner
Small rooms, no coffee machine in the room. Over priced for what it is.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lee

Stayed 1 night in Jul 2023

2/10 Terrible

Miss A J

Stayed 3 nights in Jul 2023

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities, room comfort
Great location and Staff
Great location, excellent staff and comfortable rooms.
Stayed 1 night in Jul 2023

6/10 Okay

Elana

Stayed 3 nights in Jul 2023

4/10 Poor

Lori

Stayed 3 nights in Jul 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a wonderful stay

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is walkable from the train station The staff was very friendly The room was very clean and bed was very comfortable. The hotel is in walkable to many restaurants and to the ferry landing. The morning buffet was very good with plenty of options. I would stay here again
Stayed 1 night in Apr 2023

10/10 Excellent

Shauna

Stayed 1 night in Apr 2023

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic and modern hotel
Nice hotel. Very modern, clean and comfortable. Staff are very nice. I had an attic room, which had a big soaker bath tub, but no shower (this was the only draw back in my view). I would stay here again, though maybe in a room with a shower
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with problematic spa hours
We stayed in the Spa Wing, so i only speak for that portion of the hotel. Room was large, spacious, well decorated. Great private patio. Beautiful hallways, lobby, outdoor area. Service was perfect. Insisted on carrying luggage, parking the car. Excellent drink service in the gorgeous lobby. Front desk was super courteous and hard working. Great people work here. They are doing something right! Just a beautiful place and perfect location a block front the harbor and the basilica. I would stay here before going anywhere else in Rapallo or Portofino. Critiques: lovely spa. They charge 25 Euros per person. Steep but their rooms are inexpensive as a result. So pay for what you use. I respect that. My real critique is the spa, which includes the gym, is only open from 12-8pm. This.may be because of staff shortages. I don't know. But it is unacceptable. Subtract a star for that.
Stayed 1 night in Oct 2021

10/10 Excellent

M S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous time
Marvelous experience, we came for couple days and it was wonderful . The staff is very helpful, polite and professional. The hotel itself is very modern and the installations are clean and we'll look after. We requested to upgrade our room to one with terrace and they helped us with it. The location is perfect to walk everywhere. Will definitely recommend and repeat.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Central and quiet. Not too big. Staff was great. Liked everything about it.
Stayed 2 nights in Sep 2019

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated hotel in a good location
Recently renovated and located just a block from the water, this was a nice stop for our visit to Santa Margherita. The staff was vey pleasant and helpful and offered great guidance for our visit. We were located in the new Spa rooms which are clean and quiet (they are off the back). Hotel is well situated for getting to the restaurants and waterfront. Use of the Spa/pool is a substantial additional charge (per person/not room) so be sure to figure that into your rate.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s new nice and clean downside was we were in the attic and there is no shower but tub... however, I hit my head up when I stood up coz I forget that I was in an attic otherwise everything else was great
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looked and felt brand new. The location was a little “urban” surrounded by properties and overlooked, however it was only a 2 minute walk to the sea front The hotel staff were very helpful and extremely friendly We had a massage at the spa and it rated as one of the best we had had
Stayed 3 nights in Sep 2019

4/10 Poor

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Choose your room carefully
Room was small and without any windows -- only a skylight. Elevator did not go to our floor, requiring us to drag suitcases up the final flight of stairs. Insufficient power outlets. But buffet breakfast was good and, overall, the property is good. Just avoid rooms on the fifth floor.
Stayed 1 night in Sep 2019

8/10 Good

Hala

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleek property and a comfortable room, with a nice fitness room, super friendly staff, and a great location near the heart of Santa Margherita.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect only about a 2 minute walk to both the train station and the town area. The balcony was nice and spacious it was nice to relax in the hot tub with a drink after exploring the area. It is a very modern chic hotel. The only negative thing I would say is that the shower is tiny and the walls are thin so you can hear your neighbors and people walking in the hallway.
Stayed 2 nights in Aug 2019

2/10 Terrible

Alex, New York

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine but our room was terrible. We unknowingly booked the attic room which had no windows, no shower and no elevator access. When we said something to the front desk, they were extremely unfriendly and unaccommodating. Overall a bad experience.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

4/10 Poor

Peter

Not a 5 star hotel
This is a hotel in the centre of town which is meant to be 5 star but had no link to any hotel which is near the water’s edge to enable sit in the sun by the seafront. Very disappointing. Furthermore It has a spa only access from the hotel is to go outside the building and walk around the corner for about 100 yards. The size of the pool is small by any standards. Rooms SIze was OK but showers very small. We requested the radiator to be put on in the evening to dry our towels so we would not have damp towels in the morning. This could not be done nor did they offer us fresh towels. This is not five star service either.
Stayed 1 night in Jul 2019

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great choice with attentive and exceptional service
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the hotel was fantastic. The staff were so friendly and helpful. The room was a nice size and comfortable. I would stay here again in a flash.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did not really have a pool unless you are small children
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Santa Margherita
Stayed 2 nights at this hotel. Rooms were modern with a fab bathroom but shower went everywhere. Breakfast was good and restaurant service was superb. Our only gripe is the indoor pool - there was a charge for hotel guests to use it!!! Went to the beach instead. Clean, well located and suited us
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, modern hotel and friendly staff but some language barriers
Stayed 1 night in Jun 2019

8/10 Good

Matteo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the finest hotels in the world
One of the finest hotels we have ever stayed. Make the right choice and stay here! Close to train, post office, bank and everything you will want to see in Santa Margherita!!! The staff here is one of the best in the world!!
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, looked new and very fresh, we have been travelling around this part of Europe for the past 3 weeks, have stayed at some wonderful places and met some great people. This hotel and their staff were the best, most helpful and the rooms are better than expected.Only 1 1/2 blocks from town center.
Stayed 2 nights in Jun 2019

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very convenient and very friendly. Lived it.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You Massimo!
Amazing service, especially from Massimo! He is just so hospitable and makes sure you are truly comfortable and taken care of. Very modern and nice hotel, great location too.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very please with our stay. Spa and rooms were extremely nice. Staff very attentive
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great, the room is the most spacious room we stayed at in Italy. it's location is close to everything you might need. The staff are all amazing, especially Irina at the front desk. She figured out the 3 easiest ways to reach cinque terre by car on our way to florence
Stayed 1 night in Apr 2019

10/10 Excellent

SAFAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff were very friendly and professional but unfortunately the room we were given was quite uncomfortable due to the fact that it did not have air conditioning and did not have a shower, only a bath. Being a loft room there was no window, only a skylight that could be open a little but we had no air flow. The room was quite hot and claustrophobic. We were told that the A/C was not broken, it was put in winter mode until May so it only circulated air. When I complained, I was told by the manager that they could give me another room but it was bigger so I would have to pay extra... very disappointing, a 5 star hotel with no A/C or a shower? I was also told that it does say on the website that the room we chose had no shower, but unfortunately I did not see that before I booked it.
Stayed 3 nights in Apr 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Alexandre, Porto Alegre , Brazil

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
We booked the executive room with jacuzzi, but the jacuzzi never got hot, and we waist your day waiting for it. And stead the hotel offer us something extra as compensation, they change has to another room, but if wasent the same standard. The first room was well decorated, and nice terrace, the second one was on the embasement.
Stayed 1 night in Aug 2018

10/10 Excellent

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018