Rooftop terrace

Reviews of Hotel Tirreno

3 out of 5
Hotel Tirreno
Via Como, 41, Lavagna, GE

Reviews

7.2

Good

Rating 10 - Excellent. 54 out of 271 reviews" "
Rating 8 - Good. 104 out of 271 reviews" "
Rating 6 - Okay. 64 out of 271 reviews" "
Rating 4 - Poor. 32 out of 271 reviews" "
Rating 2 - Terrible. 17 out of 271 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and a wonderful experience
Stayed 1 night in Sep 2023
Response from Piero on Sep 25, 2023
Thanks from all the staff.

2/10 Terrible

Fabio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from piero on Sep 23, 2023
Gentile Tava facciamo il punto lei ha prenotato una camera singola, camera singola vuole dire 1 letto, ha preteso un letto matrimoniale allo stesso prezzo e noi l'abbiamo gentilmente accontentata, poi si presenta alla rception il il giorno seguente alle 05:00 del mattino pretendo di partire senza pagare penali o altro, abbiamo acconsentito per avere con il clinte il minimo disagio possibile , a suo dire pretendeva l'aria condizionata con 20 gradi esterni dai noi negata , e diceva di avere zanzare in stanza, poi avendo avuto da noi come hotel la massima comprensione in tutto e pertutto mi fa una recensione pessima senza nessuna spiegazione, mi auguro di non vederla mai piu e le faccio le mie condoglianze

10/10 Excellent

Bassem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Luca on Aug 3, 2023
thanks from my staff

6/10 Okay

Ciaran

Stayed 1 night in Jul 2023
Response from Piero on Jul 29, 2023
Grazie da parte ti tutto lo staff.

2/10 Terrible

Albert

Stayed 1 night in Jun 2023
Response from Luca reception on Jun 26, 2023
Buongiorno signor Albert mi scuso per l'aria condizionata ma sabato purtroppo causa un guasto non funzionava non potevamo fare altro ..buonagiornata.Guten Morgen Herr Albert, ich entschuldige mich für die Klimaanlage, aber leider hat sie am Samstag wegen einer Störung nicht funktioniert, wir konnten nichts anderes tun. Einen schönen Tag noch.

10/10 Excellent

bety

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Luca reception on Jun 6, 2023
Hello, a thank you from all the staff for your truthful review.

8/10 Good

Santa

Stayed 4 nights in Aug 2022
Response from Luca on Aug 19, 2022
grazie da partte di tutto lo staff..

8/10 Good

Karol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good experience .super friendly staff and wonderfull restaurant with super good food
Stayed 4 nights in Aug 2022
Response from monica reception on Aug 13, 2022
good morning gentlemen thank you from all the staff

10/10 Excellent

Davide

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Monica reception on Sep 4, 2021
Gentilissimo grazie da parte di tutto lo staff.

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Monica reception on Aug 31, 2021
Hallo Herr Johannes, vielen Dank vom gesamten Personal.

6/10 Okay

Michael

Traveled with group
Liked: Staff & service
Hotel Review
The service was impeccable at the hotel! Easy checkin, and the breakfast service was great. Everyone was friendly and helpful. The Hotel is nestled back within the hill and a 14 minute walk to the train—great access. My only concern was our bed and pillows reeked of cigarette smoke. I couldn’t sleep the first night and had to buy allergy medicine in order to sleep the 2nd night. With paying such a low price for the hotel, you’re not expecting the 4 seasons, but smoke free mattresses and pillows should be included. Besides that, the hotel would have been perfect!
Stayed 4 nights in Aug 2021
Response from Luca staff manutenzione on Aug 15, 2021
Good morning kind Mr. Michael excuse me we have 5 maids on the floors it would have been enough to tell her to make her a change of pillow, instead you prefer to write review .. Good day.

6/10 Okay

Eileen

Stayed 5 nights in Jul 2021
Response from Monica reception on Sep 20, 2021
danke von allen mitarbeitern

8/10 Good

Margaret

Liked: Cleanliness, staff & service, room comfort
good billet for the night
Functional. Nice breakfast. A bit faded but everything works. It was good to leave our motorcycle in the garage.
Stayed 2 nights in Sep 2019
Response from monica reception on Sep 24, 2019
thanks.

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from monica reception on Oct 2, 2019
grazie buonagiornata

2/10 Terrible

JUSTIN

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is feedback from a client whom I booked into the Hotel Tirreno during a business trip: I did check out. My room the first night had not been cleaned. I then got a small room which was 10x8 ft that same night. They did not have working wifi on the 4th floor and said it worked only on the first two floors. This did not allow me to work when back to hotel in the evenings. Reception here very poor for Sprint. I tried going to the lobby to hook up to wifi and it still did not work. No air conditioning worked in either room and it was consistently 80-82 degrees. Overall bad experience....bad service.
Stayed 4 nights in Aug 2019
Response from Solari Piero titolare on Aug 22, 2019
Dear Sir, you must be problematic, I remind you that you left without paying the hotel bill, you are shameless, 80 degrees will be in your country, air cond. is present in all the rooms, I understand that you Americans are used to a frozen conditioning, his room was a single room 3 X 4 meters has not booked a suite, the Wifi works well no one has remained unsatisfied, I can understand that sometimes the signal is weak.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Aug 2019
Response from monica reception on Aug 16, 2019
anonymous

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Aug 2019
Response from monica reception on Aug 13, 2019
grazie gentilissimo

4/10 Poor

Yousaf

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel
Poor hotel
Stayed 1 night in Jul 2019
Response from Monique reception on Jul 21, 2019
Good morning Mr. Yousaf, I tried to contact her on the phone number you indicated in the booking but it was deliberately entered wrong, I wanted to ask you why a reservation of only 60 euros for a single room, which we gave you as an exception a double room at the same cost, there denigra, I don't understand if you are normal, beautiful hotels cost from 200 to 1000 euros a day, with only 60 euros you don't even have to afford to review you have no reason, if you can hardly pay a pittance things you want to review, you can only review his misery. good day

6/10 Okay

Adrian

Liked: Cleanliness
Disliked: Staff & service
Bad service.
Receptionist was asleep when I got back so I had to guess my room number and got the wrong one so eventually he came and let me into my room
Stayed 1 night in Jun 2019
Response from Piero Portiere on Jun 19, 2019
Poor Italy! Dear Sir or Madam You arrived at the hotel at 2 am, completely drunk, I realized that you had taken the key to another room and I came personally to take you back to your room, I am sorry that a person in your state does a review like the his, I wish you a good drink. Good day

6/10 Okay

Iveta, San Jose CA

Liked: Cleanliness
Disliked: Staff & service
Service was bad, nobody spoke English. It was very difucalt to communicate . Don’t stay again at this hotel
Stayed 5 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
don't not stay there if you cannot speak Italian!!
Service was so bad, they will yell at you and looks very angry if you cannot speak Italian!!! so I don't recommend people to stay there if they cannot speak Italian!!!!
Stayed 1 night in Jun 2018
Response from Solari on Jul 14, 2018
Good morning Madam or Lord, we are not English speaking mother, but we make ourselves understood in English, no one screams I am always present in reception? I apologize but not knowing who she is and who has turned, I can not do anything but trashing his claim, I ask you to be precise, I await a response thanks again. Solari Director

10/10 Excellent

Mateusz, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Very good location. Room Clean and tidy, bathroom as well. All Hotel looks very nice. The only thing person (probably owner) doesn't speak English.
Stayed 1 night in Aug 2017
Response from Solari Piero on Sep 2, 2017
Dearest thank you for your review, for us it is very important, thank you

4/10 Poor

Caribsailor, St. Martin

Disliked: Staff & service, room comfort
Renovated hotel
The room was renovated and quite large including a twelve foot ceiling. When we arrived we found that there was no hot water and hours later it was only warm we complained to Expedia. This resulted in hot water for most of the rest of our two day stay. Another problem involved room temperature which is controlled by an adjustable vent. Nothing was coming out of the vent and. from the explanation I received in Italian, I understand the heat is only turned on during the winter months. Air conditioning during the summer months is unlikely.
Response from Luca Reception on Jul 8, 2017
Dear Sir Thank you for your review, the air conditioning is only turned on end of July, July and August to May if you want to have the cool advice to go to the North pole thank you and good-humored

6/10 Okay

Alex, Kiev

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel for beach holiday
Hotel stuff (Reception) do not speak English. Front men do not gain guests to stay longer. Rooms are clean but have ancient style (20 – years old). No safe at the room. Poor breakfast. No air conditions. 100 meters from the beach. Car parking slots are available.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to the beach and clean

8/10 Good

j miller, toronto

Liked: Cleanliness, property conditions & facilities
Better then Expected
Other reviews left us leery of what was to come. The Old guy at the desk didn't understand English, hey I didn't understand Italian we figured it out. Hotel is old but beautiful and clean. The room was large with a balcony, bathroom tiled and excellent. Furnishings were a little cheap, bed or flow below squeaked a lot with every movement, no air conditioning as well which didn't matter but not sure in current heat wave if I'd want to be there. Beach very close, markets and restaurants real close but don't bother breakfast is buffet and great and 1/2 price of most hotels. We were so impressed we ate dinner there, again 1/2 price and great fresh food we rarely eat at the hotels but this was a penny pinchers dream. Young guy helping out was very kind and generous but his English wasn't the best.

6/10 Okay

Verified traveler

Disliked: Staff & service
great area, basic but good value hotel
we were a family of 4 needing 2 nights. Room was basic but OK. Staff were not unfriendly, but weren't too helpful. Location is a short walk to the beach, you go underneath the road and railway line to get to the beach. We went 3-4km down the coast to Sestri Levant - more scenic and lively than locally in Lavagna.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
affordable hotel
The hotel is very old fasioned and has apperantly not been mondernised in the past 20-30 years. The rooms are simple but however speceius, in good conditions and clean with balcony. The hotel staff speaks not english what so ever. It is located a bit fare from everything in a small residential area with a few cafes and shops 1,5 km from Lavagna, which is a nice small town and 3-4 km from Sestri Levante which is much nicer. 5 min work to the beach which has both small public area and private beach, however is the beach exposed to strong waves and not child friendly. Overall the hotal is OK for the price.

4/10 Poor

NIKEtravel, Oslo, Norway

Disliked: Property conditions & facilities
Hotel Tirreno, perhaps not the greatest experience
Things did start out in the best fashion when we landed at the Lavagna train station. No buses, and no taxis (the listed telephone number just rang a phone behind us at the station), and the hotel was unable to assist us in this. The suitcases were heavy, and the wife rather pregnant made the 1,5 km rather long.. Though the best spagetti al mare on the Via Aurelia helped the mood. The hotel is decorated with many different flags, but do not let this fool you, it is not a international hotel in any sense. A good dictionary is a must for those not already fluent in Italian. This is also part of the charm and necessary when one you move along the path of domestic tourists (which is also very visible on the prices in Lavagna vs. eg. Monterosso just down the street). It was stated that internet was present, but as the reception ran a paper system I did not enquire this further. The breakfeast was ordinary and worth 5 euros (here one guy spoke a bit English). I have gotten used to that the maid drop by the room and make the bed and change the towels, but no one visited the room during the day (I could of course just gone into the next room to which there was a direct door (key on our side) and picked up some new ones, but did not). In all a good base to beaches and useful for very expensive Cinque Terra, but look a bit further..

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Buon rapporto qualità prezzo Poi il mio soggiorno è stato breve per emergere difetti Cercavo pulizia tranquillità cortesia ed ospitalità x la mia moto….ed ho trovato tutto questo Marco Lorenzi
Stayed 1 night in Sep 2023
Response from Piero on Sep 26, 2023
grazie da parte di tutto lo staf.

8/10 Good

DANELUZZO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from luca on Sep 21, 2023
gerazie da Parte di tutto lo staff

10/10 Excellent

Marco

Stayed 1 night in Sep 2023
Response from Piero Solari on Sep 11, 2023
grazie da parte di tutto lo staf..

8/10 Good

Angelo Aniello

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un po' distante dalla stazione, ma vicino al mare. Camera spaziosa e pulita. Piccole pecche: la doccia (il soffione è fisso ed un po' basso...), mancanza di un frigobar (magari non previsto per un 3 stelle...).
Stayed 1 night in Sep 2023
Response from Piero on Sep 10, 2023
grazie da parte di tutto lo staff.

10/10 Excellent

Michela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Piero on Sep 4, 2023
grazie da parrte di tutto lo staff

8/10 Good

Sandro

Stayed 1 night in Sep 2023
Response from piero on Sep 23, 2023
grazie

4/10 Poor

Giovanni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
aria condizionata al minimo, faceva caldo in camera, chiamo per informazioni e mi è stato detto di aprire la finestra perché l’aria era centralizzata e non poteva alzarla, peccato che le finestre erano senza zanzariere e mi hanno infestato le zanzare, phone non funzionante, su 4 prese della corrente in camera ne funzionava 1 lontano dal letto.. posizione ottima, ma tutto il resto non l’ho consiglio
Stayed 5 nights in Aug 2023
Response from Piero on Aug 28, 2023
Buongiorno Signor Giovanni ho ricevuto la sua recensione proprio 5 minuti fa.. prima di scriverle una risposta ho voluto constatare direttamente nella sua camera quello che Lei ha documentato, premetto che la camera è completamente nuova da 1 anno, l'asciugacapelli a parete nel bagno funziona benissimo,le prese che lei cita sono 3 e non 4 e funzionano tutte, per l'aria condizionata confermo che è centralizzata funziona circa 20 ore al giorno, la sua camera è anche molto raffrescata , poi se vogliamo che da 34 gradi esterni si passi a 15 gradi è impossibile..mi rammarico che durante il suo soggiorno non abbia mai fatto presente alla reception i suoi sopracitati inconvenienti non riesco a capire!avremmo provveduto in tutto e pertutto ,inoltre abbiamo anche a disposizione un manutentore per qualsiasi disagio che puo verificarsi.mi auguro di riaverla tra i nostri ospiti , avendo un hotel ristrutturato internamente ed esternamente al passo con i tempi grazie del tempo che mi ha dedicato

8/10 Good

patrizia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
di ritorno dalle vacanze, una sosta per un bagno
location tranquilla, in posizione aderente al mare e disponibilità della stanza.
Stayed 1 night in Aug 2023
Response from Piero on Aug 24, 2023
Grazie da parte di tutto lo staff

8/10 Good

Maurizio

Traveled with group
Liked: Cleanliness, staff & service, amenities
Tante località liguri hanno la linea ferroviaria che corre a ridosso del mare e questo danneggia molto il paesaggio e la fruibilità del mare. Lavagna è una di queste, ciò mi porta ad etichettare "scomoda " la recensione. Per il resto struttura un po' vecchiotta con camere rinnovate.
Stayed 1 night in Aug 2023
Response from piero on Aug 21, 2023
grazie da parte di tutto lo staff

8/10 Good

Giuseppe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Piero on Aug 20, 2023
grazie da parte di tutto lo staff

8/10 Good

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella e comoda al mare....avrebbe solo bisogno di un po di rinfresco...terrazza solarium panoramica bellissima....parcheggio c è ma un po difficoltoso....migliorare aria condizionata....siamo stati bene grazie
Stayed 2 nights in Aug 2023
Response from Monica on Aug 19, 2023
Grazie da parte di tutto lo staff

8/10 Good

Andrea

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Luca on Aug 18, 2023
grazie da parte di tutto lo staff..

8/10 Good

Mirko

Traveled with family
Liked: Cleanliness, amenities
Struttura degli anni 80 ma le camere sono rinnovate e confortevoli
Stayed 1 night in Aug 2023
Response from piero on Aug 14, 2023
grazie da parte di tutto lo staf

8/10 Good

Kurt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint og rent hotel.
Stayed 2 nights in Aug 2023
Response from Luca on Aug 10, 2023
Thanks from staff..

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Luca on Aug 7, 2023
Thanks very much for the staff

8/10 Good

AGNESE

Stayed 1 night in Jul 2023
Response from Luca on Aug 1, 2023
Grazie da parte di tutto lo staff

8/10 Good

Filippo

Traveled with family
Liked: Room comfort
posizione strategica e silenziosa anche se la struttura è sita in zona molto turistica
Stayed 1 night in Jul 2023
Response from LUCA on Jul 31, 2023
GENTILISSIMO GRAZIE DA PARTE DI TUTTO LO STAFF..

10/10 Excellent

VALTER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Luca on Jul 31, 2023
Grazie da parte di tutto lo staf dell'albergo

8/10 Good

marco

Stayed 1 night in Jul 2023
Response from Piero on Aug 19, 2023
grazie da parte di tutto lo staff

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Luca on Jul 28, 2023
Thanks

2/10 Terrible

Francesco

Stayed 1 night in Jul 2023
Response from Luca on Aug 13, 2023
Buonferragosto 2023