Individually furnished, blackout drapes, iron/ironing board

Reviews of Holiday Inn Portsmouth, an IHG Hotel

3 out of 5
Holiday Inn Portsmouth, an IHG Hotel
300 Woodbury Ave, Portsmouth, NH

Reviews

7.8

Good

Rating 10 - Excellent. 269 out of 871 reviews" "
Rating 8 - Good. 336 out of 871 reviews" "
Rating 6 - Okay. 162 out of 871 reviews" "
Rating 4 - Poor. 68 out of 871 reviews" "
Rating 2 - Terrible. 36 out of 871 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Bonnie

Disliked: Staff & service, amenities
bate and switch.. I chose them for thier room service.. when i got there he said they no longer do it, then why is it on your site as amenaties included? thats when he stopped understanding english. he also said I had to give a credit card. when I checked out or rather tryed too. thats when he informed me of a $25 charge for nothing and of course thier printer was down and I was refused a comfermation .. I will never ever go to a Holiday inn again..
Stayed 2 nights in Apr 2024
Response from Sincerely, Alina Badretdinova on Apr 17, 2024
Dear Bonnie,Thank you for taking time to talk to me today. Once again we apologize for the inconvenience you experienced during your stay. Your feedback is important to us and we will work to improve in these areas. At the time of check in we authorized your card for 25 for incidental charges. We didn't charge the card and the funds will be released according to your financial institutions policy.

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a pool and a diner that’s always busy right next to it - fresh off the highway and a good place to stay In Portsmouth - cheaper than market square and only a few minutes to the inner city - also city in parking is cheap $2-4 bucks an hour so better to save money here vs market square- rooms were clean and good
Stayed 2 nights in Apr 2024
Response from Sincerely, Alina Badretdinova on Apr 15, 2024
Dera Tim,Thank you for taking the time to share your experience! We're delighted that you found our location convenient and our rooms clean.

10/10 Excellent

Maryland

Traveled with group
Liked: Amenities
The property and rooms are great!
Stayed 1 night in Apr 2024
Response from Sincerely, Alina Badretdinova on Apr 15, 2024
Dear Maryland,We're so glad to hear that you loved the property and rooms! Thank you for taking the time to share your positive experience!

4/10 Poor

Jorge

Business traveler
Disliked: Cleanliness, staff & service, amenities
Cuando llegué me atendió un joven amable. En el Restaurant un señor amable. Cuando hice el check out una mujer NO amable. ¿que le pasa a los jóvenes de hoy?...¿no les gusta trabajar?, ¿esa niña debe seguir ahí?...¿los jóvenes están enojados con la vida?..Antes este hotel era bueno...hoy no. Otra cosa: no es buena idea tener a solo 1 persona en la mañana tomando pedidos para el desayuno...¡yo nunca pude ocupar mis papelitos para tomar desayuno!...porque el muchacho tenía a 20 personas atendiendo a la vez...Imposible esperarlo...tenemos que trabajar! Mejor hagan un autoservicio y se arregla el problema.
Stayed 4 nights in Mar 2024
Response from Alina Badretdinova on Mar 15, 2024
Lamentamos escuchar sobre tu experiencia. Tomaremos en cuenta tus comentarios para mejorar nuestro servicio.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alina on Mar 15, 2024
Thank you for the 5-star review!

10/10 Excellent

Catherine

Very clean. Excellent restaurant next door.
Stayed 1 night in Feb 2024
Response from Alina on Mar 15, 2024
Thank you for the 5-star review! We're glad to hear that you found our place clean and enjoyed the restaurant next door.

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alina on Mar 15, 2024
We're delighted to hear that you had a wonderful experience with us! Thank you for the 5-star review!

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, beautiful comfortable rooms, great atmosphere, the bartender was terrific in the on site pub, easy checkin, easy checkout, very affordable rates!
Stayed 2 nights in Dec 2023

8/10 Good

George, Nashua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023

10/10 Excellent

CATHERINE, MERRICK

Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at the Portsmouth Holiday Inn Express a number of times and have never had any issues. It’s my go to hotel in Portsmouth, NH.
Stayed 1 night in Dec 2023

8/10 Good

Chelsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was roomy only complaint was the bathroom was very small
Stayed 1 night in Dec 2023

8/10 Good

Erin

Traveled with group
Liked: Cleanliness, staff & service
It was a good stay!!
Stayed 1 night in Dec 2023

8/10 Good

Mia

Stayed 2 nights in Nov 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alina Badretdinova – Assistant General Manager on Nov 28, 2023
We are so pleased to hear that you had a great experience with us. Thank you for your positive review!

10/10 Excellent

Milan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diego was a great to deal with and answered all our questions.
Stayed 1 night in Oct 2023
Response from Alina Badretdinova – Assistant General Manager on Nov 28, 2023
We appreciate your feedback and are glad to hear that Diego was able to help you.

10/10 Excellent

roberta

Nice and large room clean, very nice staff , quick check in
Stayed 1 night in Oct 2023
Response from Alina Badretdinova on Oct 23, 2023
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our staff was friendly and helpful. We hope to welcome you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So enjoyed the beds and pillows!! The front desk was very helpful when checking in. When we returned to the hotel we went into the bar area and the 2 gentlemen behind the bar were awesome 👏 My only complaint would be the shower surface was so slippery I had to put a towel down to feel safe while showering
Stayed 1 night in Oct 2023
Response from Alina Badretdinova on Oct 23, 2023
Thank you for your kind words! We are so glad you enjoyed the beds and pillows, as well as the helpfulness of our front desk staff. We apologize for the slippery shower surface and we will look into this issue. Thank you for bringing it to our attention.

10/10 Excellent

Greg

Traveled with partner
Liked: Property conditions & facilities
Good as Holiday inns generally are
Stayed 1 night in Oct 2023
Response from Alina Badretdinova on Oct 23, 2023
Thank you for recognizing the quality that we strive to provide here at Holiday Inn. We take pride in our accommodations and are delighted that you had a pleasant experience

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alina Badretdinova on Oct 23, 2023
Thank you for your feedback! We appreciate you taking the time to share your experience with us.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great Stay
Stayed 2 nights in Oct 2023
Response from Alina Badretdinova on Oct 23, 2023
Thank you for your kind words! We are delighted to hear that you had a great stay with us.

10/10 Excellent

Patricia

Stayed 1 night in Sep 2023
Response from Alina Badretdinova on Oct 23, 2023
Thank you for your feedback! We appreciate you taking the time to share your experience with us.

10/10 Excellent

Elizabeth

Traveled with partner
Only provided a hot cooked breakfast, no cereal, yogurt, toast etc. very poor for those who do not want a hot breakfast, but no other choice. They need to add cereal, etc.
Stayed 1 night in Sep 2023
Response from Alina Badretdinova on Oct 23, 2023
Thank you for taking the time to leave a review. We're sorry to hear that your expectations were not met with the hot breakfast. We strive to provide our guests with the best experience and we would like to look into adding cereal, yogurt, and toast to our breakfast offerings.

6/10 Okay

Robin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean but i was disappointed that 3 breakfasts were not provided for the 3 guests in my room.
Stayed 1 night in Sep 2023
Response from Alina Badretdinova on Oct 23, 2023
Thank you for taking the time to leave a review. We apologize that your stay did not meet your expectations. We do understand how important it is to have the appropriate number of breakfasts for each guest and we will look into this issue to ensure that similar situations are prevented in the future.

10/10 Excellent

Allison

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great weekend stay. The hotel & rooms were very clean, best toiletries! The breakfast restaurant was a great little surprise. The guys in the pub make great drinks and it was a nice place to hang out. Proximity to downtown was great.
Stayed 2 nights in Sep 2023
Response from Alina Badretdinova on Oct 23, 2023
Thank you for such a positive review! We are so happy to hear that you had a great weekend stay with us! We take great pride in our rooms and toiletries and we are thrilled that they met your expectations. Furthermore, we are delighted to learn that you enjoyed the breakfast restaurant as well as the drinks served in our pub. We are glad that you found the proximity to downtown very convenient. Thank you for staying with us!

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service
The hotel staff was friendly and helpful given our room had several water leaks in the ceiling when we arrived. They promptly moved us. The location is near the interstate so it is convenient to access and parking is easy and free. It was a nice walk to town, about a mile but all sidewalks and residential routes. We chose not to dine there. There are more nice options in town. It was pricey but less than similar hotels in downtown Portsmouth.
Stayed 2 nights in Sep 2023
Response from Alina Badretdinova on Oct 23, 2023
We're very sorry to hear about the water leaks in your room, and we appreciate that you chose to stay with us despite the inconvenience. We're also glad to hear that you found the location to be convenient and found options in town for dining. We strive to provide a value-matched experience and we're glad we were able to provide it!

8/10 Good

Gezime

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Alina Badretdinova on Oct 23, 2023
Thank you for your feedback! We appreciate you taking the time to share your experience with us.

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was conveniently located to the interstate. The property has free parking which is a bonus for Portsmouth.
Stayed 1 night in Aug 2023
Response from Alina Badretdinova on Oct 23, 2023
Thank you for your review! We are glad to hear that you found the property conveniently located to the interstate and that you appreciated the free parking. We hope you had a pleasant stay!

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Very sterile, cold and unfriendly.
Hotel has no soul ! Staff barely did their job, no customer service, not welcoming. Would be nice if they played some ambient music in the lobby, seems cold and corporate. Elevators were dirty, looked like they were moving furniture in them even though they were not. There was food stuck to the floor. Location is good about 20 min walk to town center but it feels like your staying in a jail cell. Staff seem unhappy and have no interest in their customers.
Stayed 1 night in Aug 2023
Response from Alina Badretdinova Assistant General Manager on Aug 22, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PORTSMOUTH.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention.We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Stacey

Disliked: Property conditions & facilities
There was hair on the bathroom, floor and beard, hair and shaving cream leftovers in the sink
Stayed 2 nights in Aug 2023

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alina on Aug 25, 2023
Thank you Jon!

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, room comfort
Nice clean room. Had microwave, fridge and coffee. Only complaint we had was that the bathroom was to small
Stayed 1 night in Aug 2023
Response from Alina Badretdinova – Assistant General Manager on Aug 18, 2023
Dear Susan,Thank you for taking time to review Holiday Inn Portsmouth.We’re glad you enjoyed your stay with us!Sincerely,Alina Badretdinova – Assistant General Manager

6/10 Okay

Catharine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very disappointed that a Continental Breakfast was not included in the room fee. It seems that for the price advertised, this is an amenity that should be included.
Stayed 1 night in Jul 2023
Response from Alina Badretdinova – Assistant General Manager on Aug 18, 2023
Dear Catharine,Thank you for sharing your experience with us here at Holiday Inn Portsmouth.Unfortunately, not every rate includes breakfast. At the time of booking you have an option to include breakfast or not. Only Holiday Inn Express includes breakfast for all rooms. I'm sorry for the confusion.

8/10 Good

Bradley

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Alina on Aug 25, 2023
Thank you Bradley!

6/10 Okay

john

Averages
Stayed 2 nights in Jul 2023
Response from Alina on Aug 25, 2023
He John,We regret that your overall experience staying with us did not meet expectations.Thank you for taking the time to share your feedback. We hope that you might consider staying with us again the next time you visit Portsmouth

6/10 Okay

Alexis

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
coffee was weak
Stayed 1 night in Jul 2023

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The room was very clean. The service desk was friendly. The pub was entertaining and food was good.
Stayed 1 night in Jul 2023
Response from Alina Badretdinova Assistant General Manager on Aug 22, 2023
Thank you Chrisina!

10/10 Excellent

Alexis

Stayed 1 night in Jul 2023
Response from Alina on Jul 19, 2023
Thank you for choosing to stay with. We hope to see you again!

10/10 Excellent

paul

Stayed 1 night in Jul 2023
Response from Alina Badretdinova Assistant General Manager on Aug 22, 2023
Thank you Paul!

8/10 Good

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is under construction. Our room On the 5th floor was newly remodeled. Hotel staff we super nice. Not enough lighting in front of hotel and in parking lot.
Stayed 1 night in Jul 2023
Response from Alina on Jul 19, 2023
Dear Holly, Thank you for taking time to review Holiday Inn Portsmouth.We’re glad you enjoyed your stay with us!Sincerely,Alina Badretdinova – Assistant General Manager

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
I will return!
Stayed 2 nights in Jul 2023
Response from alina on Jul 19, 2023
Dear Emily ,Thank you for taking the time to share your experience with us.I am thrilled to hear that you enjoyed your stay!Sincerely,Alina Badretdinova – Assistant General Manager

2/10 Terrible

Lindsey

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible conditions
The hotel is under renovation, so it’s loud and there are random people walking through. We took a wrong turn going to the parking lot and accidentally walked into a dark dirty basement space, there were no signs leading to the actual exit and it was easy to get lost. We then got to our room and it smelled like smoke and mold. The room was dirty (crumbs on the floor, ceiling looked dirty and cracked around the edges). After about ten minutes we discovered the ceiling was dripping water onto the bed.
Stayed 1 night in Jul 2023
Response from alina on Jul 19, 2023
Dear Lindsy,Thank you for taking the time to provide us with feedback regarding your recent visit. Your input is truly valuable as our guest's feedback is our greatest tool that we use to enhance our performance and ensure that we are improving and exceeding our guest's expectations. We strive to provide the best product and top notch service to all of our guest and I am sorry that we failed to do so on your recent visit. Should you want to further discuss your experience please do not hesitate to reach out to me directly. We hope to welcome you back on future travels to this area and regain your confidence.Sincerely,Alina Badretdinova – Assistant General Manager

10/10 Excellent

Barbara, Jonestown

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean. Good service.
Stayed 1 night in Jun 2023
Response from Alina on Jul 19, 2023
Hello Barbara,Thank you for your great review. We hope that you will stay with us again when your in the area.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Our stay was great! Love the coffee in the lobby, everything was fine. Thank you
Stayed 1 night in Jun 2023
Response from Alina on Jul 19, 2023
Thank you for posting a review of your recent stay with us. We are thrilled that you enjoyed it, we hope you will return to Portsmouth and stay with us again very soon!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facility was clean, well maintained and relaxing. Staff were friendly and efficient.
Stayed 1 night in Jun 2023
Response from Alina on Jul 19, 2023
Dear Gary. Thank you for posting a review of your stay with us. We are thrilled that you enjoyed our talented team. We look forward to seeing you again next time your travels bring you to Portsmouth!

4/10 Poor

Deborah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Service was the best part of my stay and that was a 5 out of 10. No hotel info in room like pool hours and ice machine locations.
Stayed 1 night in Jun 2023
Response from Alina on Jul 19, 2023
Dear Deborah. Thank you for taking the time to let us know about your recent stat as feedback is always welcomed. We are working to improve areas you mentioned. We regret that there were some aspects of our hotel had a negative impact on your stay.

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from alina on Jul 19, 2023
Thank you for choosing to stay with. We hope to see you again!

2/10 Terrible

James

Stayed 1 night in Jun 2023
Response from Alina on Jul 19, 2023
Dear James, Thank you for taking the time to post a review of your experience. We regret that your stay was anything but seamless. Our guest's experience is always our top priority. Thank you again for taking the time provide your honest feedback & we sincerely hope that you enjoy a future stay at Holiday Inn, wherever your travels take you.