Ratings based on 343 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Business Traveler, Great View

Posted Mar 24, 2015
Pros: Everything
Cons: N/A
Location: Near the city, beaches, highways, and attractions.
I love the view in the room. Hotel staff is always friendly. Bar/restaurant and free wifi downstairs with live music some nights creates a great atmosphere for a business traveler.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Great hotel

Posted Mar 14, 2015
Pros: location
Cons: parking
Location: A lot of things to do around
servis was good the location is great,will come again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Petersburg, va

Great staff

Posted Mar 9, 2015
Staff was very friendly and helpful. I liked that the hotel had a bar and lounge area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Feb 18, 2015
Need a microwave in the room otherwise everything was good
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Feb 13, 2015
Pros: The location on the river. The view from our room was awesome. The room was very plush. Clean.
Location: We really didn't do anything right around the hotel. But it's not too far from Macarthur Mall and Ghent.
My daughter and I spent 2 nights here as part of a girl's getaway weekend. The view of the river was beautiful, the rooms were very clean and the beds were extremely comfortable. Since I booked through Expedia, I wasn't sure what to expect. We were very pleasantly surprised. I will definately stay here again. The staff was super friendly and accommodating.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Surprise treasure stay in Portsmouth

Posted Feb 11, 2015
Pros: Refrigerator (microwave is available free to use) in every room. Bed & pillows were very comfortable to me. AM Buffet was excellent. Room great price
Cons: FREE PARKING WOULD BE GREAT!
Location: Located on the James River, ferry provides rides for $1.75 to and from Norfolk-1way Roger Brown's Restaurant on High St
It was very good overall. The staff was friendly, courteous & helpful desk.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2015
Great customer service, but no extractor fan in a bathroom??
Comment from Hotel Management
Mar 16, 2015 by Mike, Hotel Management
Dear Guest, Thank you for your comments. I am pleased you had an enjoyable experience during your stay with us and we look forward to hosting you again. Sincerely, Mike - Guest Services
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlottesville

Great stay

Posted Feb 10, 2015
Pros: Location, friendly and helpful staff and very quiet after 10.
Location: Great restaurant, wonderful children museum and an interesting sports hall of fame. But best part is the walk by the water and watching the boats.
Very relaxing and pleasant stay due to a great location, clean and comfortable room, quiet at night and a very attentive staff. Hope to return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portsmouth Virginia

Beautiful hotel

Posted Feb 7, 2015
Hotel was very convenient and comfortable and they customers service was outstanding i love it and i will go back especially the presidential suite was awesome the food was out of it world i just was amazed! !!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location; Great Staff

Posted Jan 20, 2015
Cons: Add changing table to men's restroom in lobby
Close to many local attractions. Staff very attentive. Any issues I had (which were minimal) were quickly addressed by the hotel staff.