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Reviews of Hostal La Casona

3 out of 5
Hostal La Casona
Chuquisaca 460, Potosi

Reviews

6.4
Rating 10 - Excellent. 5 out of 56 reviews" "
Rating 8 - Good. 19 out of 56 reviews" "
Rating 6 - Okay. 17 out of 56 reviews" "
Rating 4 - Poor. 8 out of 56 reviews" "
Rating 2 - Terrible. 7 out of 56 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Max

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience
Stayed 2 nights in Nov 2023

6/10 Okay

Andrei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The painting on the walls is falling off, lots of hanging wires on the walls. I booked a double bed room but I got a room with two single beds.
Stayed 1 night in Apr 2023

4/10 Poor

Eric, Montgomery Village

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property not only is bear minimum, but falling down. From the door knobs to the light fixtures and the shower everything was falling down. The beds are like rocks with flimsy bed frames and overused pillows. There was a big hole on the ceiling. Felt unsafe and very uncomfortable. The expediría picture as a corner property is faked

6/10 Okay

Verified traveler

Reasonably good accommodations for the price. Location is great. Important to note that the in room heating isn't available in non-winter months.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a hostal and for Bolivia, the price was decent and the room adecuate
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Worst reception staff attitude ever at a hostel
As tripadvisor reviews correctly state, the rudeness and unfriendliness and the unhelpful nature of the reception staff is the worst I have experienced. Never a smile, defensive attitudes, and even temper-like outbursts about simple tourism questions ruined the impression completely of the otherwise adequate but certainly not great hotel. Had a private bathroom but wasn’t great.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother
Terrible place. First they gave me the 'wrong room' and came and kicked me out at 1130pm and made me move instead of just giving the other guest my room. They say they give heading but the place was freezing. The space heaters in the room do not work. It was a full house and they ran out of plates cups and hot water at breakfast and did not replenish. There are only 4 showers for all guests who share. The toilets are in the same stalls as showers so cannot use bathroom if someone is showering. Poor set up. Water in sinks ice cold. Lots better options in town. Skip this place
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveler

Disliked: Staff & service
Reception staff were unhelpful and lazy. Beautiful building, private room was ok. shower was hot but no soap or bath mat. Good location.
Stayed 1 night in Jul 2017

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Okay budget stay
Enjoyed a private room in the second courtyard which was fairly comfortable & quiet. They clean the floors daily with turpentine which makes leaving the window open quite unpleasant. If you stay in the main hostel rooms, you're packed in like sardines...but it's cheap and well-located.

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet comfortable cheap place to stay for a few days.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostal was helpful and accomodating with any concerns or information air needed. Washroom on main floor was not working and no soap is provided in the washroom.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Too expensive for it's condition.
Overall, I wasn't impressed with Potosi. And for a hostel, it's an okay place to stay if it's like a one or two night thing.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utterly Unclean and Overcharging
We paid way too much for a single room with NO towels, NO toilet paper, a wall CAKED in mold, NO toilet seat, and smelled of dried dead fish. The owner accused me of being a liar when I told him I didn't receive the confirmation for the tour booking through the hotel. He then argued with me about who owned Hotels.com. It was a miserable experience.

4/10 Poor

Mark, Perth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Backpacking in Potosi
very old hotel 1792, 4 light sockets in room and 1 bulb, when asked for 2 bulbs for bedside reading, apparently not available. breakfast was 2 stale bread rolls small square of jam and butter, and passable coffee. laundry service was quick and cheap $7 for 4.5kg, and yes they weigh the bag of clothes with a small mechanical fish scale. there is a truly great restaurant next corner down and left half a block. the location is great and atmosphere colonial, heating supplied 730pm to 730am with column heater. The staff are friendly and helpful, but strict in rules, similar to Singapore experience. I am glad though that we had a room with bathroom off the main square, as twin room at back without was pokey and dismal, and there were dormitories as well.

10/10 Excellent

AXEL DANNY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias bien ubicado
Stayed 2 nights in Nov 2023

8/10 Good

Victor

Business traveler
Le falto algo al Hostal
El lugar está con buena ubicación. El personal no se esmera por dar un mejor servicio. Están muy cómodos. No tienen ni una plancha y menos se preocuparon por conseguirla. El desayuno es sencillo. Las habitaciones grandes. Baños normales. Buena presión del agua y sale caliente. Solo una vez nos dieron jabón. El personal no es muy capacitado.
Stayed 2 nights in Nov 2023

2/10 Terrible

jordi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El peor hotel que he visto nunca
El peor hotel que he estado, reserve habitacion individual y cuando entre vi las paredes y el techo con agujeros, podrian salir hasta bichos o ratas, la mampara de la ducha rota, una de las lamparas no funcionaba el interruptor, no funcionaba el agua, tuve que bajar a la recepcion y me dijeron que ahora la ponian, la pusieron pero salia fria, a la mañana siguiente salia tenplada pero sin presion alguna. Tambien le comente al recepcionista de la noche que hacia mucho frio en el hotel si podian poner la calefaccion y me dijo que no... me parece una tomadura de pelo hacia los clientes que hayan hoteles en tan mal estado, se rien de los clientes. Adjunto fotos y video
Stayed 1 night in May 2023

6/10 Okay

jamil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es perfecta para visitar el centro histórico de Potosí
Stayed 1 night in Apr 2023

6/10 Okay

Matti

Liked: Staff & service
Disliked: Room comfort
Noisy patio
Noisy patio. No central heating. No film-possibility. No bed lamp. Extra mantel was good. Photo of the building in the pages of Hotels is different than the view from the street.
Stayed 1 night in Feb 2023

6/10 Okay

Rogerio

Disliked: Cleanliness, staff & service, property conditions & facilities
Decepção!
Não existe simpatia no atendimento, nenhum interesse no cliente, falta manutenção em um local que ainda mantém certa beleza, no quarto que fiquei tinha um buraco no teto, as toalhas eram sofríveis, as roupas de cama surradas, não sei se manchadas ou estavam sujas.
Stayed 1 night in Jan 2023

10/10 Excellent

Stephan

Traveled with partner
Liked: Cleanliness, staff & service
Hostal básico, súper céntrico, casona antigua bonita. Hay que reservar los cuartos con baño privado. Precio accesible incluye desayuno, personal muy amable.
Stayed 1 night in Nov 2022

8/10 Good

Karina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Recepcion on Oct 21, 2022
Hola Karina, gracias por tu estancia en Hostal La Casona.Esperamos hayas pasado lindos dias en esta maravillosa ciudad y un buen descanso en La Casona.Vuelve Pronto

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación excelente
Todo el personal atentos y nos olaboraron en todo momento, sin embargo, deben tomar en cuenta que cuando hay varios huespedes que necesiten desayunar mas temprano se pueda buscar alguna solución
Stayed 2 nights in Oct 2022

2/10 Terrible

Fernando

Stayed 1 night in Oct 2022
Response from Recepcion on Oct 19, 2022
Buen día Fernando.Lamentamos el penoso comportamiento de las autoridades de Migracion.Que mejore el viaje.Saludos

8/10 Good

Juanita

Stayed 2 nights in Oct 2022
Response from Recepcion on Oct 17, 2022
Hola Juanita, agradecemos tu estancis en Hostal La Casona Potosí y esperamos te lleves un gran recuerdo de Potosí y tambien de nosotros.Te esperamos pronto.Saludos...

6/10 Okay

Sandra

Disliked: Staff & service, property conditions & facilities
Necesita mejorar
Las habitaciones están en bastante malas condiciones, con muchas humedades, paredes desconchadas, cables sueltos, etc. y además sólo hay un enchufe en todo el cuarto y no engancha bien. Los baños igualmente necesitan reformas, da la sensación de que están sin terminar. El desayuno es bastante pobre. Pero la localización es buena, muy cerca de la plaza central y el tour a las minas que contraté con ellos estuvo muy bien y a buen precio.
Stayed 2 nights in Feb 2019

2/10 Terrible

jeniffer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desaparecen cosas y mala gana del personal.
Primero, tenía reserva por tres noches y a la primera no llegaba, que era el día 29/12, recién podía legar el 30 a las 4am y pedí que me corrieran el día de reserva y se negaron ya que estaba reservado y debía ser así, abonar la noche. Estuve de acuerdo y le dije que llegaba alas 4am, cuando llego habían alquilado la habitación y no tenían más que habitaciones compartidas de 8 personas (mi reserva era una habitación privada), o sea, se negaron a cancelar la noche y cuando llego no tenían la habitación! ya a partir de ahí empezamos mal, incumplieron con la reserva. La higiene de los baños deja que desear, el desayuno es escueto. El 31/12, fin de año, la cocina solo la dejaban usar hasta las 9 dela noche y estar en la sala solo hasta las 23hr., quisimos ir a la azotea donde no había nadie para disfrutar de la noche tranquilos y nos hecho de allí y también de la sala de estar. Así que temprano nos tuvimos que ir a encerrar a la habitación, muy mala atención, cero amabilidad. Y por ultimo y como si fuera poco nos desaparecieron cosas de la habitación, medicamentos caros, y a unos compañeros le desapareció de la habitación unos parlantes inalambicos. cuando fuimos a hablar sobre los precios y que nos cobraran menos la primer noche ya que no nos dieron la habitación que habíamos reservado nos atendieron de muy mala gana. No los recomiendo en absoluto!
Stayed 3 nights in Dec 2018

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cordiales en recepcion
Stayed 2 nights in Jan 2019

8/10 Good

Monstruo

Liked: Cleanliness, staff & service, room comfort
Potosí
Todo bien
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Carlos Alberto

Liked: Staff & service, property conditions & facilities, room comfort
Hostel honesto
O hostel é bom, deixa a desejar na manutenção, mas não é algo tão precário, eu me hospedaria de novo com certeza. O café da manhã é bom, os atendentes são prestativos e educados.
Stayed 1 night in Oct 2018

4/10 Poor

cesar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
decepção
hotel não fornecia toalhas. papel higiênico faltou no sanitário. pouca ou nenhuma importância dos empregados com os hóspedes. decepção. a calefação não tinha controle. amanheci com a cabeça estourando!
Stayed 1 night in Sep 2018

10/10 Excellent

Iuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service
muy bueno
bien
Stayed 1 night in Jan 2018

10/10 Excellent

Raimund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

6/10 Okay

Carla

Bien
Stayed 2 nights in Jul 2017

8/10 Good

EVELYNE

Disliked: Property conditions & facilities, room comfort
Intérieur pas en adéquation avec l'extérieur
Bàtiment avec beaucoup de charme et de cachet, les extérieurs sont bien entretenus et coquets, mais les chambres manquent de finitions et de netteté : installation électrique dangereuse, pas de volets ou rideaux occultants, pas de chauffage donc atmosphère glaciale dans la chambre et la salle de bains, trappe ouverte sur les combles dans le plafond de la chambre, petit dej basique dans le patio glacial
Stayed 1 night in Jun 2017

6/10 Okay

Casal, Espírito Santo

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel grande e bem localizado, mas antigo...
O quarto não é tão grande, mas atende às necessidades. Infelizmente, apesar do frio da cidade, a calefação só pode ser ligada no inverno (segundo informação do funcionário na recepção). Tivemos uma das noites mais frias de nossa vida! Ponto positivo é a localização.

8/10 Good

stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Habitaciones amplias
El hotel estuvo bien en general, solo recomendaría llamar previamente para confirmar la reserva si uno va llegar tarde. Las habitaciones son amplias, limpias, cuentan con estufas y ducha caliente (lo cual es muy importante por el clima)

8/10 Good

Verified traveler

Liked: Room comfort
Overall La Casona is above average, but the only disadvantage is their wifi network is sucks, you can only able to get network at reception area, only whatsapp can access at room . Moreover their wifi network is very slow, If you looking for a good wifi network hostel, I don't think La Casona is your best choice .

6/10 Okay

Gerardo, Senigallia

Liked: Cleanliness
Storico hotel in centro
Ottima posizione , struttura storica che ospitava un antico convento e dopo casa coloniale

4/10 Poor

Verified traveler

Disliked: Room comfort
hostal en Potosi
El hostal es limpio y buen desayuno pero tiene dos inconvenientes muy graves no tiene calefacción ni servicio de mucama.

6/10 Okay

Federico, Córdoba

Solo ubicacion
Teníamos baño privado, pero cuando uno se duchaba se inundaba el baño y era muy incomodo. Se resuelve poniéndole cortinas nomas.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

RUDY JOSE, la paz

Liked: Room comfort
bien

6/10 Okay

Cristian, Valparaiso

aceptable en Potosi
Es un buen lugar en el centro historico de potosi, que en general es una ciudad muy tranquila, aca por ejemplo cierran la puerta a las 23:00 hrs con llave y el encargado duerme asi que opciones de salir escasas; ofrecen un tour por las minas que es una decepcion los guias son muy incultos, son ex-mineros que no poseen preparacion para lidiar con turistas, solo hablaron de sexo y una seria de bromas bastante estupidas, de mineria nada, el trayecto muy inseguro, pasas la mayor parte del tiempo sentado, recomiendo tomar el tour en una agencia, el desayuno bastante pobre solo yogur y algo de pan.. aceptable pero puede haber mejores.

8/10 Good

Kevin, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel idéalement positionné à Potosí
une jolie court, un emplacement idéal. une chambre un peu fraîche mais on s'y fait

8/10 Good

PAULO CESAR, BRASILIA-DF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ACLIMATAÇÃO
UM BOM LUGAR PARA SE ACLIMATAR, FAZER O PASSEIO AS MINAS E PROSSEGUIR SEM MAIORES PROBLEMAS.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort