Lobby sitting area

Reviews of Inn At Arbor Ridge Hotel & Conference Center

2 out of 5
Inn At Arbor Ridge Hotel & Conference Center
17 Route 376 And Route 52, Hopewell Junction, NY

Reviews

6.0
Rating 10 - Excellent. 31 out of 208 reviews" "
Rating 8 - Good. 45 out of 208 reviews" "
Rating 6 - Okay. 49 out of 208 reviews" "
Rating 4 - Poor. 40 out of 208 reviews" "
Rating 2 - Terrible. 43 out of 208 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Mishel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Liver

Fairly clean , cable box was not set up When try to call the front desk phone in the room was disconnected , went to front desk no one available to help only a sign with a number to call for need of assistance called person tried to walk me thru to connected also light fixtures outdated not working almost coming off wall
Stayed 1 night in Feb 2024

2/10 Terrible

Sulaiman

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very rude and unprofessional
Stayed 2 nights in Feb 2024

4/10 Poor

Ruby

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom Not clean , tv didn’t work , mildew on the shower head .

10/10 Excellent

Mark

Stayed 2 nights in Nov 2023

2/10 Terrible

Joan

Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Traveled with partner
The room was spotless, the bed very comfortable, it was quiet and the air conditioning heating was perfect. There were a few details missing - no toilet paper holder, some wear and tear on the floors, stained carpet in the hallway. It worked well for us because of the location but was a bit run-down. The hotel staff was very pleasant and responsive.
Stayed 1 night in Nov 2023

10/10 Excellent

Martin, Malvern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the stay

10/10 Excellent

Mishel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

H, na

Liked: Cleanliness, staff & service
The staff were very polite and helpful.
Stayed 1 night in Nov 2023

8/10 Good

Mishel

Stayed 1 night in Sep 2023

10/10 Excellent

Richard P.

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick & easy stay
Stayed 1 night in Oct 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Very durty. Stains on carpet water damge ceiling. Rust paint peeling of doors. Spots on towels.
Stayed 1 night in Oct 2023

4/10 Poor

jenna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here!
Do not stay here! I was in 2 rooms since the tv did not work in the first room they put me in. Both rooms were extremely dilapidated- water stains and mold on the ceilings, chipping and peeling paint, rust everywhere, filthy carpets that I was afraid to walk on with bare feet, a hole in the wall of the shower that was covered with tape, etc. I couldn’t believe how bad it was considering how much the room cost. I thought all the rooms looked like this but as I was checking out housekeeping was cleaning rooms with the doors open and I looked in about 6 other rooms, every other room I saw was freshly renovated. I asked about getting a refund since my room was disgusting but the hotel rejected my request. I would not recommend this hotel but if you do decide to book make sure to ask for a renovated room and specifically not rooms 106 or 212.
Stayed 1 night in Oct 2023

10/10 Excellent

Joyce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice!
Stayed 1 night in Oct 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Katherine

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mini fridge and microwave provided in the room. But it did not have either a hair dryer or toothpaste. Coffee not in room but available near check in. The ceiling in 205 needs a paint job as there are water stains and what appears to be mud? spattered on it. Walls bare of any pictures. The check out clerk was unable to answer when $100 incidental charge for 2 rooms would be reapplied to charge card.
Stayed 1 night in Oct 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Shihjin, Rockville

Traveled with group
Liked: Cleanliness, staff & service, amenities
This is an polder hotel but it is very quiet and fairly clean. The front desk personnel was very polite and nice. For the price I paid in this foliage season it has a great value. The room was clean. I would suggest the owner to put some handles in the bathtub or at least to have some slippery prevention stuff to prevent people fall from the tub. I would use this place again if I have a trip to this area.
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place near our venue.
Stayed 1 night in Oct 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, clean, comfortable.
Hotel is very basic, but clean and comfortable.
Stayed 1 night in Oct 2023

6/10 Okay

Christian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Marist parents weekend value
Safe and quiet good value...reasonable distance from Marist for parents weekend
Stayed 1 night in Sep 2023

6/10 Okay

STEPHANIE

Liked: Staff & service
Disliked: Property conditions & facilities
Great staff, place a little run down. But convienent for price and location.
Stayed 1 night in Sep 2023

10/10 Excellent

Miguel

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Cheap Is it worth it?
After driving all day, we were tired. I’m guessing the desk clerk was new or just not customer service oriented. The first thing she said was our credit card was declined. We had already paid thru you guys and since we had another hotel for the next day and it wasn’t declined. We knew that she wa wrong. She was having trouble checking us in. I am very allergic. When we went to the room I smelled smoke. I am very very sensitive. So I went to the clerk right away and told her we needed another room. They had these taped doors that said this room is santited. On our floor there were many that were broken and it was late. She either was told not to help us or just didn’t want to. I slept with a mask on all night. They looked like they were in a middle of a renovation. There was no deadlock on the door which was very disturbing. There was damage tile in front of the a/c but I wouldn’t let my husband put it on because smoke smell circulates when the a/c is one so we put the windows open. Also I woke up at 4 apparently the refrigerator make these loud noises. After that I just had to listen to the sound it finally went away and then before we left at about 6:30 am it started up again. This is a cheap priced hotel. The beds are comfortable. I just don’t know why this front desk clerk was so sour.
Stayed 1 night in Sep 2023

6/10 Okay

yohntis

Liked: Property conditions & facilities
There was no safety latch on the room door
Stayed 1 night in Sep 2023

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place. Excellent price. bathrooms need update, but spacious and clean rooms
Stayed 1 night in Sep 2023

4/10 Poor

Alvin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
there is lots of peeling paint all over window sill. There are water and black mold stains on the wall and ceiling. The towel racks have an abundance of rust and the hallway smells of urine
Stayed 1 night in Aug 2023

2/10 Terrible

Eric

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Tv had wires missing so that the cable box nor the TV would turn on. There were potholes on the parking lot property which damaged my vehicles tires
Stayed 1 night in Aug 2023

8/10 Good

Miriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Avesh

Traveled with family
Overall basic room good
Stayed 1 night in Aug 2023

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except a problem with the hot water Just needed a place to sleep and could get a shower when we got home the next day
Stayed 1 night in Jul 2023

10/10 Excellent

John

Stayed 1 night in Jul 2023

8/10 Good

margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Nigel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Y

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Pet friendly
Stayed 1 night in Jun 2023

6/10 Okay

Bernadette

Stayed 1 night in Jun 2023

4/10 Poor

nancie

Stayed 1 night in May 2023

4/10 Poor

Barbara

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property needs major updates...paint peeling & sink glued together. Contracted bed bugs
Stayed 1 night in May 2023

4/10 Poor

Britney

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The entire experience was horrible. Not only did I pay $200 for this room, that was non-refundable (red flag 1) we got into our room, there was a hole in the wall and paint peeling off. There were yellow stains all over the white walls so easily visible. Our TV was missing a remote and HDMI. (Which did end up getting solved) the entire place in the hotel smelled so bad. Like Mildewy. There was no breakfast options. We got there 15 min before our reservation and they made us pay and extra $25 just to check in “early” even though our room was ready.. and when we walked up to the counter there was a very large man just sitting on the desk countertop. It was incredibly unprofessional looking. The window sill was disgusting and peeling with paint as well in our room. Never again will I stay here. I didn’t even want to take my shoes off but we needed a place to sleep.

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice staff.
It is ok. Least expensive place in area
Stayed 2 nights in May 2023

4/10 Poor

RICHARD W.

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I liked that it was so close(nextdoor) to a catering hall where we were going to a party. What I didn't like was the state of disrepair the place was in. Wallpaper was falling off the wall & paint was flaking off the door.
Stayed 1 night in Apr 2023

10/10 Excellent

Dvora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This inn was a great place to stay Because the price was low, I wasn't sure what to expect - but it was a great value for the price. The rooms were clean and the staff was helpful. Very happy with our stay here!
Stayed 1 night in Apr 2023

8/10 Good

Tracy

Liked: Staff & service
Disliked: Cleanliness
dirty
very good service but my god it was dirty yark and beds broken
Stayed 1 night in Apr 2023

2/10 Terrible

Peter

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpeting needs to replaced. The bed coverings were disgusting. The bathroom floor tile needed to be cleaned up against the tub and the ceiling was incredibly rusted. The dirty fingerprints on the inside of the room door were a treat! My room leaked water from the ceiling for quite a while during a rain storm so I put the ice bucket under the main leak. The rest just dripped onto the glass table top. YMMV!
Stayed 1 night in Apr 2023

2/10 Terrible

Payton

Stayed 1 night in Mar 2023

8/10 Good

Raphaela

Traveled with family
Liked: Staff & service, property conditions & facilities
Good place
Stayed 1 night in Feb 2023

10/10 Excellent

Raphaela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean and organized

2/10 Terrible

william

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the beds had women's hair from the previous person. I woke up to bedbugs in the bed.
Stayed 1 night in Dec 2022