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Reviews of Augustine, a Luxury Collection Hotel, Prague

5 out of 5
Augustine, a Luxury Collection Hotel, Prague
Letenska 12/33, Prague

Reviews

9.8

Exceptional

Rating 10 - Excellent. 125 out of 143 reviews" "
Rating 8 - Good. 12 out of 143 reviews" "
Rating 6 - Okay. 3 out of 143 reviews" "
Rating 4 - Poor. 2 out of 143 reviews" "
Rating 2 - Terrible. 1 out of 143 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Racheal

Stayed 6 nights in Jan 2024

10/10 Excellent

Lindsay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are 10 Star, It’s a exceptional hotel with Warm and Friendly Staff who make you feel like family. Breakfast, food , Conceirge and room all to a exceptional standard.
Stayed 6 nights in Jan 2024
Response from Julie Hlavacova - Quality Manager on Jan 22, 2024
Dear Lindsay, thank you very much for finding the time to leave us a feedback and rating. We are happy to hear that our staff made you feel like a family and that even the other aspects of your stay were up to your liking. I will be most definitely sharing your kind words with the rest of our team. Thank you again - and if you ever plan to visit Prague again, we will be welcoming you with open arms! On behalf of the Management team Julie Hlavacova - Quality Manager

10/10 Excellent

salvador

Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property ! Staff was over the top amazing and rooms lovely. Would stay here everytime!
Stayed 3 nights in Sep 2023
Response from Julie Hlavacova - Quality Manager on Oct 2, 2023
Dear Kim, thank you so much for a wonderful comment regarding our property and staff. Be assured that I will personally share your feedback with them. We will be always happy to welcome you back!

8/10 Good

KIRAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, quiet, elegant. Very polite, attentive staff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Brooke

Stayed 1 night in May 2023

10/10 Excellent

Rajiv

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Augustine was a terrific place to stay in Prague. The room was great (and spacious). The staff (especially the morning restaurant crew) was very nice. The hotel itself felt nice - not too big and a nice oasis. The location was a huge plus - access to all of Mala Strana was fantastic, and yet getting across the bridge(s) to Old Town was very easy.
Stayed 5 nights in Mar 2023
Response from Lucas on Apr 12, 2023
Dear Rajiv, Warmly greetings from Augustine, a Luxury Collection Hotel, Prague. Thank you very much for your stay in our beautiful property and for finding time and share your experience.We are honored to hear that you have enjoyed the breakfast at Augustine Restaurant.Our chef and his team pay attention to choose fresh ingredients from local small farmers as the quality and sustainability is very important for us.Dear Rajiv, Thank you very much once again for your feedback. We will be looking forward to create a memorable experience at Augustine with direct connection to the 13th century St. Thomas’s Church and Augustinian Monastery. Have a lovely day! Kindest Regards from Prague!

10/10 Excellent

Hilary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and the rooms were elegant and well appointed. The heated bathroom tile floor was a plus for our January stay. Staff were very pleasant and helpful.

10/10 Excellent

Jessica, Cupertino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our dinner was superb. Fresh ingredients, cooked to perfection and beautifully presented.
Stayed 3 nights in Oct 2022
Response from Gabriela Ditetova on Oct 25, 2022
Dear Jessica, Greetings from Augustine, a Luxury Collection Hotel, Prague. Thank you very much for finding time and share your experience. We are honored to hear that you have enjoyed the dinner at Augustine Restaurant. Our chef and his team pay attention to choose fresh ingredients from local small farmers as the quality and sustainability is very important for us. Thank you very much once again for your feedback. Looking forward to see you soon. Warm regards,Gabriela DitetovaGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff went above and beyond in greeting us upon arrival. We were offered a welcome drink and we were greeted not only by the reception desk staff, but also the hotel manager an concierge. The hotel is built inside a former monestary and maintains some of the original architectural elements. Our room was quite large as wall the beautiful marble bathroom. Overall, a very comfortable stay.
Stayed 4 nights in Oct 2022
Response from Gabriela Ditetova on Oct 25, 2022
Dear Robert, Greetings from Augustine, a Luxury Collection Hotel, Prague. Thank you very much for sharing with others such a nice feedback. It was our pleasure to meet you at our property. The rich history is all around, and we are honored to share it with our guests. Looking forward to your next stay with us. Wish you all the best. Warm regards, Gabriela DitetovaGeneral Manager

10/10 Excellent

G Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was most comfortable, the staff was extremely helpful and courteous, and the location was convenient.
Stayed 3 nights in Aug 2022
Response from Gabriela Ditetova on Sep 22, 2022
Dear Edward, thank you very much for such a nice review. We are honored that you have chosen our hotel. It warms our hearts that we could help you to enjoy your entire stay to the fullest. Looking forward to your next visit. Have a nice day. Warm regards,Gabriela Ditetova General Manager

10/10 Excellent

Lucia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great luxurious hotel property. We like it’s style and it’s quality. It is not your contemporary type but solid excellence. The staffs are very well trained, professional, courteous and helpful. This culture goes from front desk, to restaurant, bell, concierge and housekeeping, love it love it. We shall be back at no time
Stayed 5 nights in Jul 2022

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is historic and charming but it was the service provided by all of the staff that set this property apart.
Stayed 1 night in May 2022

10/10 Excellent

Igor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel set in an old monastery.
Stayed 3 nights in Apr 2022

10/10 Excellent

Michael, london

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was great - close to everything and had a fabulous breakfast. The staff were also very helpful and we really enjoyed our stay.
Stayed 3 nights in Mar 2022
Response from Augustine Team on Mar 31, 2022
Thank you for your warm words, looking forward to welcome you again

10/10 Excellent

Andrew

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The Augustine is hands-down one of the loveliest hotels I’ve experienced. Ever. The former-monastery property and the rooms are gorgeous. The staff is incredibly warm and professional. And the food and the bar are top-notch. And it’s right near all the action of Old Town but secluded from the craziness. Absolutely a 5-star experience.
Stayed 3 nights in Mar 2022

10/10 Excellent

Christopher, Cardiff

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Truly exceptional property, amazing staff, luxury throughout
Stayed 2 nights in Feb 2022
Response from Augustine Reservations on Mar 1, 2022
Dear Christopher, thank you for your feed back. We are glad that you have enjoyed your stay and will be glad to welcome you again Yours truly

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great spot, some of the services are not back due to COVID but generally a great place
Stayed 3 nights in Nov 2021
Response from Augustine Reservations on Jan 31, 2022
Dear Andrew, Thank you for review. We will be glad to host you again Best regards

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Augustinian Monastery in a great location in Prague. Staff was wonderful!
Stayed 3 nights in Nov 2021

10/10 Excellent

Hercel Harounian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, which is unlikely for Prague. Great breakfast. Easy walk to Old Town.
Stayed 4 nights in Sep 2021

10/10 Excellent

Alycia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel - highly recommend
This hotel is amazing! The grounds and rooms are beautiful and the staff is wonderful. We were upgraded to a deluxe room because of my Marriott Bonvoy account and couldn’t have been happier. The room and bathroom was huge, with a lovely view of the courtyard. The room had a king bed and desk and chaise lounge. Even with all the furniture it felt spacious. And the bathroom had double sinks, a soaking tub, rainfall shower and bidet. We received breakfast for free because of the hotels.com package and it was excellent. All of the staff were gracious and accommodating. I had mentioned it was my birthday and they had a delicious chocolate cake waiting for me in the room. In terms of location, it’s situated on the castle side and close to everything. It is right near the tram tracks so need to be a little careful when walking around. However, when you’re in the hotel you’d have no idea you were on the tram line. It is one of the quietest hotels I’ve ever stayed at. I would highly recommend staying here and will definitely be doing just that on my next trip to Prague. Rarely do you come across a place like this, that has no fault. It is a true 5 star experience.
Stayed 4 nights in Sep 2021

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Augustine Prague - a real gem
Augustine is a wonderful luxury hotel very close to St Charles Bridge. The staff are all wanting to assist, the meals are great and the room was very comfortable.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
The reservation staff is very rude and unreasonable. The communication comes nothing close to a luxury hotel standard and disregard the fact that this is hospitality business. She was neither helpful nor willing to help. In the end, she even stated the she was instructed by the Head of Revenue to behave as such and suggested we should contact him instead.
Stayed 2 nights in Jan 2020
Response from Lucie Bergerova on Jan 13, 2020
Dear Guest, Thank you for taking the time to share your feedback. It is our goal to exceed your expectations in every way possible and I would like to apologize that your experience was not up to the standard. As a Luxury Collection hotel, we pride ourselves in providing a great experience to all of our guests and that was clearly not the case for you. If your future travel plans bring you to the Prague, I would hope you would give us another opportunity to exceed your expectations. If we can be of any further assistance, please feel free to reach out to us. Kind Regards Lucie Bergerova PR Manager

10/10 Excellent

Hala

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing
The hotel was amazing loved every bet of it .yet one staff at the reception was not helpful not pleasant her name was jiji.
Stayed 3 nights in Jan 2020

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Will return!
Gorgeous property! Staff was great!
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The morning waiter staff was neglectful on each day except the last day. It was then they were attentive and very accommodating in every way. Can’t figure that out
Stayed 5 nights in Sep 2019

10/10 Excellent

gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Robyn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about the Augustine. The staff was so acomodating. One staff member that really stood out was Dan. He gave us an overview of the hotel and Prague in general upon check in and was always there to help with any needs throughout the week. Excellent employee! Our room was always clean, as was the hotel and grounds. We had drinks, a brunch and some dinners there and the food was very good. The location of the hotel was safe, clean and accessible to many of the Prague hot spots. Things close by were the Charles Bridge, the Prague boats, the Prague castle and more. Absolutely wonderful experience at the Augustine. We would highly recommend.
Stayed 6 nights in Aug 2019
Response from Lucie Bergerova, PR Manager on Jan 13, 2020
Dear Robyn, thank you very much for your kind response. I am delighted to read that you enjoyed your stay in Augustine. I hope we will have a chance to welcome you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it was super close to Old Town without being in the midst of the busy Prague tourist district. We had a problem with a noisy room initially but it was so quickly resolved that I cannot be critical. We ended up in the original Monastery part of the hotel which made if that much more special. We really loved this hotel and would happily recommend it.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful yet central excellent staff good breakfast
Stayed 3 nights in Jun 2019

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
From the moment we arrived the hospitality was fantastic, we upgraded our room for a view of the castle, after the concierge showed us available rooms, apparently I didn’t book a room with a view, oh well. Since this was our first visit to Prague I thought it was well worth it! Room was extremely comfortable and well appointed, location couldn’t have been better, as well as providing a welcome relief from the crowds of tourists and the staff were friendly and helpful. Would highly recommend the hotel!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Prague Gem!
It was our first time in Prague - and the Augustine was the perfect choice. Not only a beautiful hotel, with exemplary service and FRIENDLY staff and GM (we chatting with him at breakfast one morning), but perfectly located for our walking and tram explorations of this marvelous city. They even upgraded our room to a suite upon arrival (it was slow season, so that helped!). And the St. Thomas beer is fabulous.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My family of 6 adults and 2 small children spent a week at the Augustine, a Luxury Collection Hotel in Prague. It was close enough to the Charles bridge and easy access to public transportation. We spent every day sightseeing and wrapped up in the hustle and bustle of the city, but were always welcomed to the serene, quiet calm environment that is the Augustine. Our rooms were clean and luxurious. The staff was friendly, taking great care to meet our needs.
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Augustine is immaculate and very conveniently located. It is a former monastery. Our room was amazing, spacious, and the bathroom was even larger than our masterbath in our home with every conceivable need covered. We also used the spa and the massage was great and reasonable priced. Finally, the staff was amazing and went above and beyond to make sure your every need was met. The Chef's four-course meal was wonderful as was the breakfast each morning. I highly recommend the Augustine and it will be where I stay on each trip to Prague!
Stayed 5 nights in Nov 2018

8/10 Good

Lee Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel with a very knowledgeable and friendly concierge, Michal. Experience marred by the constant noise and vibration of the tram service right outside my room window.
Stayed 4 nights in Nov 2018

10/10 Excellent

Julie, Cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and perfect location. Will definitely return.
Stayed 3 nights in Oct 2018

10/10 Excellent

Alee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded location yet close to Old Town Square
Great location. Walking distance to the Charles Bridge and old town square.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveler

Brilliant place
Brilliant place.
Stayed 4 nights in May 2018

10/10 Excellent

kay, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel
An amazing experience at this hotel, everyone was really lovely and as it was my partners birthday a cake was brought to the room. The lady on the reception desk that checked us in was so informative and the 2 men on the door to take our bags and greet us were absolutely amazing. Always had big smiles and took an interest in our day. The manager was lovely and made us feel welcome. All in all a good strong team from entry to eating, to bedroom turn down, to leaving at 0430 in the morning there was never a miserable face and nothing was too much effort.
Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel very close to everything
Beautiful hotel very close to everything, very clean, very friendly staff, beautiful hotel and overall a good experience! Defiantly recommend to stay here
Stayed 3 nights in Aug 2018

10/10 Excellent

Sera, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel in an excellent location.
Stayed 3 nights in Jul 2018