Dear Loren,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Roberto Mateos, General Manager

Dear Randee,We appreciate that you took the time to share your experience with us.We are pleased to hear that you found our hotel's condition and room amenities to your satisfaction, reflecting our commitment to providing exceptional stays. However, we regret the oversight regarding the English breakfast tea. Our aim is to offer meticulous service, and it seems we fell short in this instance. While we do provide a variety of tea options as part of our room amenities, we apologize for any inconvenience caused and will look into this matter to ensure our room service meets all guest expectations.Your commendations on the hotel's condition and room amenities are greatly appreciated and motivate us to continue upholding our high standards.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager

Dear Al, Thank you very much for your kind feedback.While we're pleased with your positive remarks, we noticed your satisfaction with our service and room amenities didn’t quite reach 100%. We continuously strive to improve in these areas and value your input as it helps us to enhance our guest experience. Nevertheless, we're delighted to know that the cleanliness of our rooms met your expectations, reflecting our commitment to providing a spotless environment for our guests.It's also gratifying to hear that you found our hotel's condition to be exemplary, showcasing our dedication to maintaining a high standard of quality.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Amelia,Thank you for taking the time to review your recent stay at our hotel.We are truly sorry to hear about your disappointment with our team. We take all feedback seriously and will address your concerns with our team to ensure that we improve our service. We understand the importance of providing excellent customer service and apologize for any inconvenience you may have experienced.We certainly hope that we can welcome you back again. Best regards,Roberto Mateos, General Manager

Dear Lesley,We appreciate that you took the time to share your experience with us.We are delighted to know that you had a pleasant experience. However, we regret to hear that our pillows were not to your personal preference. Please do not hesitate to bring such concerns to our attention during your stay so that we can find a more comfortable solution for you.Your kind mention of our team's courteous service is much appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go the extra mile to ensure your expectations are met.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager

Dear Jiri, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Prague.Furthermore, we thank you for highlighting the high standards of our installations, being fully aware that this is of primary importance for our guests to feel comfortable in our hotel, our housekeeping team undertakes a thorough cleaning of our installations and rooms on a daily basis.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Jan,Thank you for your review.We regret you were disappointed with our breakfast buffet, as we strive to provide a wide array of options for both guests with a sweet tooth and those looking for healthy options to kickstart the day. Therefore, we always ensure a variety of hot and cold and sweet and savoury options, as well as fresh fruits, different kinds of cereals and yogurts.We are, nevertheless, pleased that you had an enjoyable stay with us.We hope to welcome you back in the future. Best wishes,Roberto Mateos, General Manager

Dear Guest, Thank you very much for your kind feedback.We are pleased that you enjoyed your stay and appreciated the high standards which we strive to uphold. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Omar,Thank you for your review.We are sorry if the fitness room hours did not meet your expectations. Barceló believes that sports are an essential part of the services our hotels provide and have taken note of your comments for future improvements.We are, nevertheless, happy that you had a pleasant stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We hope to welcome you again in the future. Best regards,Roberto Mateos, General Manager

Dear Fua,We appreciate that you took the time to share your experience with us.It's wonderful to know you enjoyed your stay and that you found our location so ideal.We appreciate your feedback on our breakfast, it's great that we were able to help you start your day off right.However, we are sorry if you were disturbed and regret that we were not aware at the time. Your comfort is important to us and we are always happy to seek quieter accommodations for our light sleepers.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager

Dear Roberto,Thank you for your review.We are pleased our high standards met you expectations, however, please don't hesitate to make us aware of any issues you may have so that we might take action.We hope to see you again in the future. Kind regards,Roberto Mateos, General Manager

Dear Maxwell, Thank you very much for your kind feedback.We are glad that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Emer,We appreciate that you took the time to share your experience with us.We regret to learn of the difficulties you encountered in your interaction with our receptionist and apologize that your stay with us fell short of your expectations. As a consequence of the current situation, here at Barceló Hotel Group we have adapted our services to guarantee the safety of guests and team. We sincerely regret your disappointment with the measures implemented at the hotel and experienced during your stay. We appreciate your feedback and remain at your entire disposal for any additional comments that help us to continue improving our service and the safety of our facilities.We are grateful to you for highlighting the efforts of our housekeeping department to keep our installations and accommodations spotless at all times, to guarantee our high standards which is one of the most important aspects for Barceló. We would like to express our thanks for your kind words.Our breakfast represents healthy eating habits that have become a better way to live while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased it helped you start your day off right.We will definitely congratulate our breakfast team on your behalf for their contribution to your well-being while you were staying with us.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager

Dear Leonidas, Thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back for another memorable experience. Best wishes, Roberto Mateos, General Manager

Dear Juliano, Thank you very much for your kind feedback. We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do. We are very pleased you found our prices competitive for the quality services we deliver. We look forward to welcoming you back for another memorable experience. Best wishes, Roberto Mateos, General Manager

Dear Patrick, Thank you for your review. We are sorry that the quiet atmosphere you had hoped to find was affected by the behavior of certain guests. We try to make sure that the hotel atmosphere is respectful to all our guests. Thank you for informing us immediately so we could intervene promptly, therefore minimizing the disruption to your holiday. Your enthusiasm for our team is very much appreciated and will be a great source of motivation, we will certainly not hesitate to convey your compliments to all of them. We hope to welcome you again in the future. Best regards, Roberto Mateos, General Manager

Dear Guest, We appreciate that you took the time to share your experience with us. We have noted your comments regarding the internet service. It is regrettable that you did not make us aware of this during your stay as our technician would have been happy to have intervened. We hope to see you again in the future. Kind regards, Roberto Mateos, General Manager

Dear Francis, Thank you very much for your kind feedback. We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay. We are delighted you found our location so convenient and appreciated our high standards. We look forward to welcoming you back for another memorable experience. Best wishes, Roberto Mateos, General Manager

Dear Maeve, Thank you for taking the time to leave a review of your recent stay. We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet. We're always open to suggestions on how we might further improve your breakfast experience on your next trip. I do hope that we have the pleasure of welcoming you back in the future. Kindest regards, Alain Lago Areitioaurtena, General Manager

Dear Asad Imtiaz Stanojkovic, Please accept our apologies for the difficulties you had with our WIFI service. Nevertheless, we are pleased you had an enjoyable experience. Your wonderful comments on the service delivered will be shared with the entire team. It is always a great source of motivation for our team to know that our guests appreciated their efforts. It would be a pleasure to see you again on a future occasion. Kind regards, Alain Lago Areitioaurtena, General Manager

Dear Tomas, Thank you for taking the time to share your review. We are sorry to learn that you experienced some noise disturbance. Had you informed a member of our Reception team at the time this problem would certainly have been dealt with. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Alain Lago Areitioaurtena, General Manager

Dear Guest, Thank you for making our Occidental Praha Five your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia, this wonderful review keeps us motivated to encounter the compliance of our demanding quality standards. We really appreciate as well your comment and suggestion regarding the access in the hotel at night, we have a 24 hours front desk service which is always at your disposal, we have a security camera systém in the main areas of the whole building always under control, the main entrance of the hotel is locked and only guests with their keys can open the door and finally we have a security guard every night. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Alain Lago Areitioaurtena General Manager Occidental Praha Five