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Reviews of Clarion Hotel Prague Old Town

4 out of 5
Clarion Hotel Prague Old Town
Hradebni 9, Prague

Reviews

8.2

Very Good

Rating 10 - Excellent. 239 out of 845 reviews" "
Rating 8 - Good. 450 out of 845 reviews" "
Rating 6 - Okay. 118 out of 845 reviews" "
Rating 4 - Poor. 29 out of 845 reviews" "
Rating 2 - Terrible. 9 out of 845 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Michal Sajda on Sep 15, 2023
Dear Mr. VAdim,Thank You very much for You recent stay and Your review.It will be our pleasure to welcome You back in Prague,Kind Regards,Michal SajdaGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent room with balcony overlooking the river. Very good breakfast.
Stayed 3 nights in Aug 2023
Response from Michal Sajda on Aug 7, 2023
Dear James,Thank You very much for Your recent stay and You review.What a nice award of our work, however it is also our commitment for Your future stay!You are always welcome here.Kind Regards,Michal SajdaOperations Director

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a central old town and very quiet . We like it.
Response from Michal Sajda on Dec 18, 2022
Dear Tatiana,Such a pleasure to read your feedback.The 5/5 rating is not only a reward for the entire team, but above all a commitment to your next stay.Best Regards,Michal SajdaOperations Director

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and Breakfast
Good stay. Room was large and very accommodating. Staff excellent especially at reception and the Morning breakfast which was good.
Stayed 5 nights in Nov 2022
Response from Michal Sajda on Nov 17, 2022
Dear John,Thank you for Your recent stay and Your review.It will be our pleasure to welcoem You back in Prague,Kind Regards,Michal SajdaOprerations Director

8/10 Good

Martha Elba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Aug 2022
Response from Michal Sajda on Aug 4, 2022
Dear Teresa, thank You for your nice rveiew, and you stay. It will be our pleasure to welcoem You back in Prague. Regards, Michal Sajda Operations Manager

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great area and the staff are great
Stayed 3 nights in Jul 2022
Response from Michal Sajda on Aug 3, 2022
Dear Teresa, Thank you for your recent stay and your review. Our pleasure to read you had a great time with us. We are looking forward to welcome You back in Prague, Kind regards, Michal Sajda Oepartions Manager

10/10 Excellent

Rodrigo

Stayed 2 nights in Apr 2022
Response from Michal Sajda on May 5, 2022
Dear Rodrigo, Thank You very much for recent stay and your feedback. Your rating is the best reward your team. Once more thank You. Michal Sajda Operation Director

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Front desk staff was very very helpful. The hotel building was a bit old and elevator hall was small, but the room was OK and breakfast and the ATM in the lobby were convenient. The bathtub could have used a shower curtain... it had only a small glass door(?) to block water and I completely drenched the bathroom floor on the first night.
Stayed 4 nights in Feb 2020

10/10 Excellent

Rotem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from GM on Feb 3, 2020
Dear Guest, thank you for the review.

10/10 Excellent

Nimer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel close to everything , best location a walk from all the attractions
Stayed 6 nights in Dec 2019
Response from GM on Feb 3, 2020
Dear Guest, thank you for your comment and positive rating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel , good location 8 min to old town square . Nice breakfast. Good value .
Stayed 4 nights in Dec 2019
Response from GM on Dec 19, 2019
Dear Guest, Thank you for taking the time to let us know regarding your recent stay at Clarion Hotel Prague Old Town. We hope to see you again soon! Kind regards, Katerina

8/10 Good

Paul

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was very good and well placed. The reception staff were good. However the male bar tender was very, very rude and cold!!
Stayed 1 night in Dec 2019
Response from GM on Dec 10, 2019
Dear Mr. Paul, Thank you for taking the time to let us know abou your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to create an enjoyable experience for each of our guests. We are sorry that you were not fully satisfied - we will try to solve the issue as soon as possible. Thank you for your notification. Sincerely, Katerina Reznickova

4/10 Poor

Alaa

Disliked: Staff & service, property conditions & facilities, room comfort
Hard bed that is very uncomfortable
I normally do not leave reviews but appreciate others that do leave a review . So I decided to leave one here . This hotel is simply not worth it . The beds are not comfortable.the furniture is old and needs updating .
Stayed 1 night in Aug 2019

10/10 Excellent

Steve, Green Bay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a decent location and easy to get to. Very expansive and good breakfast. The bathtub was difficult to get in and out of, very high to step over. A bar to hang onto would have been nice.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern 4 star hotel with big space room and clean. We stayed 1 night but we will back again and want to stay longer.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice clean rooms and very friendly and helpful staff
Stayed 2 nights in Mar 2019

8/10 Good

Itai

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay worth value
Good location, close to all main attraction. The rooms are small
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Yes an average European hotel tidy but old still all I needed
Stayed 4 nights in Dec 2018

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Clarion Prague Old Town: A Nice Place
This hotel is practically priced and yet close enough to Old Town Square that you do not pay exorbitant taxi fares.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious rooms, close to trams, not a long walk to sights
Stayed 4 nights in Sep 2018

10/10 Excellent

Horst, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service through out!. Very courteous staff!
Stayed 3 nights in Aug 2018

8/10 Good

Emma

Liked: Staff & service, room comfort
Friendly staff but cleanliness could be improved
The hotel is in a really good location and near a tram stop to access the rest of Prague. The staff are very friendly and helpful and are happy to help book day trips and print out documents. A great selection of food for breakfast but the self service utensils are used for both meat and vegetarian options and I would have preferred to have separate ones identified for vegetarian food only. Cleanliness wasn't to the highest of standards so that was a bit of a let down. Lifts available, luggage storage is also available and air conditioning in the room is good. All in all a pleasant stay.
Stayed 7 nights in Jul 2018

8/10 Good

Paulyn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River
Nice view of river from room. 1 minute walk to ruver
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walking distance to Old Town Square
The hotel is nice, clean, and has helpful staff. The hotel is conveniently located to public transportation and is about a 10 minute walk to Old Town Square. No complaints. Nice stay!
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europa League
Visiting to watch match at Generali Arena. Walking distance of about 1.5km including steep hill after crossing river.

8/10 Good

Verified traveler

Disliked: Property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Not 4 star
Room disappointing. Furniture tired. Rooms need to renovated. Breakfast just ok. Not enough tables for guests.

8/10 Good

Dorab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Clarion hotel was conveniently located walking distance from the old town square and Charles bridge. Breakfast was excellent , as was the wifi and the staff was very helpful in guiding us around the city .

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
good hotel close to the old city .
overall it is a good hotel situated very close to the old city center, the tram station is within 1 minute walk. lots of restaurants around, also you can reach some supermarkets.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

6/10 Okay

mina, Cairo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
the hotel is OK ,perfect location,big room,safe,perfect view and friendly people. the problems are the WiFi was so weak and the room service was not so good.

8/10 Good

Keith & Marg., Hamilton, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location, room good size, comfy & clean.
We stayed for two nights, and found the hotel to be within easy walking distance to the Old town, Jewish quarter, and a half hour walk to the castle. The receptionist spoke excelent English and was very helpful. The restarant was basic but OK , with a good variety at the breakfast buffet. NO issues at all with the room.

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Good place to stay for a few nights
The staff was very helpful and friendly! The hotel was nothing special from design but great walking distance to the city.

10/10 Excellent

banu, turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good and quiet location
good service nice foods and breakfast very good reception information

8/10 Good

Dariusz, warszawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for quiet stay
quiet but close to old town attractions

10/10 Excellent

Amy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, great stay
Had a great stay here, the bed was very comfortable had a great nights sleep and the staff were really friendly, location is perfect - walking distance to the castle, old town, charles bridge and wenceslas square. Arranged an advanced early check in which wasn't a problem. Definitely recommend, a great base to explore the beautiful city.

10/10 Excellent

DJP, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Good internet connection Good breakfast. Would highly recommend Good value

6/10 Okay

Verified traveler

Liked: Cleanliness
Good Location ,Convenient
A generally OK stay. Like many hotels of this class, the basics are fine. But anomalies occur: marginal internet, too little space for setting up a laptop, not enough outlets for charging devices, bed too large for room, etc. These are common issues and nothing to get upset about.
View from my room

8/10 Good

debra, liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the main attractions & shops
Very helpful English speaking staff, who were friendly

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete nightmare
During my stay, the hotel is undergoing renovation, noise all day, elevator is not working from 6a.m till 6p.m, bottle water in the room has to be paid for 70kr, very poor wifi, I forgot 10 concert tickets worth 1200 euro in the hotel, after 2 hrs of checking out, i call the hotel and they are telling me they cant find it, the room has been cleaned and they cant find my tickets, my suspicion is that the cleaning lady took it and said she couldnt find 10 tickets, stay in the hotel at your own rish.

4/10 Poor

Tom, US

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wait till renovations are completed!
The elevators under construction and the beds very old and not enough pillows and not enough pillow cases, this is a work in process so suggest you stay elsewhere. There are plenty of competitors, though the location is ok.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The biggest positive item about this hotel was how close it was to the old towne central square, in addition to be close to many of the restaurants in the area called new towne. (new towne restaurants are as good and a bit less expensive than old towne.) The breakfast was good, with plenty of options.

10/10 Excellent

Kimberley, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm a wheelchair user and the Clarion has beautiful facilities. My room on the 5th floor was very spacious allowing excellent manoeuvring even getting into bed. There was an adjoining room available for assistants (which I don't have but it's good to know for anyone who does) Very close to the river, plenty of restaurants and places to eat just around the corner plus Astronomical Clock and centre of Old Town within easy wheeling distance. Just be prepared for all the cobblestones! Loved this hotel, would definitely stay again.

8/10 Good

miumiu, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staffs
The hotel is at the edge of old town. The room is very spacious with A/C. The staffs are very kind and friendly. We lost our luggage at Prague airport and the staffs have helped us contacting the airport to check the status.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location.
Short city break. Hotel was in the perfect location close to lots of restaurants, transport links and sites. Would recommend.