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out of 17 reviews
“Beutiful place to stay in Prague”
Perfect hotel. Staff is excellent. Very happy to stay.
“#1 in prague”
Every staff member here is amazing. From the front desk to hotel pick up to breakfast service to cleaning staff everyone was extremely nice and helpful. Pavel, Dasha, Vicki, Abraham, Oolin, John to name a few were key people in making not only mine but my bf and parents stay in prague just spectacular. the service is unparalleled you feel like royalty but without the fake propriety of other 5 star hotels. All I can say is you will feel lucky and thankful to have stayed at this establishment dont go anywhere else this is the place to be. Plus the breakfast is not only buffet but also made to order with delicious choices.
“One of My Best Hotels from Our Travels”
Staff were top quality in this 20-room hotel. Courteous, attentive, and good sense of humor. The rooms were very large, clean and elegant. The breakfast had a varied, delicious assortment, as well as a menu from which you had addtional special orders, all included. I would definitely stay at this hotel again and cannot recommend it highly enough. The only caveat is that it is about a 20 minute walk to the Old Town (lots of big name hotels in that area if that is what you are preferring). We enjoyed the walk, and especially as a way to work off our breakfast! You can walk along the river and people watch if you are heading into the Old Town or Jewish Quarter.
“Great value and service”
The Hotel General was a real find. The service was excellent from the beginning to the end. They sit you down and offer you a welcome drink upon arrival while they explain certain information about the hotel and then provide a little Prague orientation on a map. The service was friendly throughout the stay, always greeting you when you returned. Breakfast was very good. We stayed in the Napolean suite and it was comfortable and American-sized.
“Hotel for all visits to Prague”
A great hotel, with wonderful staff and a good room. Well worth the price! The staff were very courteous and helpful - giving advice on visiting Prague too. It is at a walkable distance from one of the central places in Prague with easy access to the metro, trams and buses to go to any part of Prague. The restaurant does not have a lot of items on the menu, but they were willing to prepare many things that we wanted. We would definitely stay here if we were to visit Prague again.
“Great hotel in Prague”
Very clean, quiet and nice hotel, 3 minutes from Metro station (subway). Excellent service and breakfast.
“Extraordinary Stay At Hotel General”
My husband and I just finished a 17 day escorted tour staying in many large 5* hotels, but, this little boutique hotel beats them all in terms of service and comfort. The staff was friendly and helpful and always have a smile on their faces. The breakfast buffet was out of this world! Not only do they have buffet items available, a limited list of items can also be custom ordered. The variety and quality of the food was excellent. Everything was served to us by waiters wearing white gloves! The room temperature was perfect and the room was spacious. Loved this hotel and will recommend it highly. They also provide pickup/dropoff service to the airport, albeit a little expensive for about 20 minutes in good traffic. Unfortunately, the driver for our dropoff was rude and did not help us with our luggage. I don't attribute this to the hotel however. It's the service they outsourced. The hotel knows this and will try to make sure this does not happen again. I have full confidence that they will because they are very proud of their service.
“Great hotel, terrific breakfast, a nice evening refuge from the tourist mob”
All the positive reviews about this hotel are true. The attention paid by the staff to personal needs, and to detail in general, is most impressive. Possibly the best breakfast service I've experienced in my 20 years of travel in the region. The rooms were clean and well appointed (I stayed in the Napoleon suite, which had a PC and entertainment system), certainly befitting a boutique hotel like the General. The sights are about a 20-30 minute walk away, but easily accessible by the highly efficient and affordable tram system (nearest stop is at the Andel mall, a 5-minute walk). Being a reasonable distance away from the sights is actually a positive feature of this hotel: there are several nice restaurants and bars around Andel, frequented mostly by locals---the quality of the food, and prices, are far superior to the usual tourist traps, and it's nice to get a vibe for the "real" Prague away from tourists, at least in the evenings. Stay here, you won't be sorry!
“Excellent Boutique Hotel/Outstanding Service/A Real Find”
This is a very comfortable boutique hotel with friendly and attentive staff. The building is beautiful and tastefully renovated. A good sum was spent on deeper structural improvements such as piping and double glazing of windows. The attention to detail for your comfort is exceptional. Breakfast was amazing, with solid choices on the buffet and fantastic options on the menu they make to order (all included in the room rate). The restaurant staff provided service that would rival any better restaurant. The hotel is situated close to the tram and metro. Walking to the center takes you about 15 minutes along the river. We think the Hotel stands out because of the staff. They make you feel very comfortable from the moment you arrive. But above all: they are very professional and friendly. A great find and a good value!
“Excellent Hotel Worldclass service”
this lovely boutique hotel has only about 20 rooms. We were travelling with two young kids and were booked into the General Suite (Napoleon) which was a one bedroom suite. The kids beds were already setup for us when we checked in and the suite was impeccable, clean and just beautiful. the two bathrooms were spacious and stylish and if we were not in a lovely city like Prague we would have never left the room. More than anything it was the special service by the staff!!! the Manager was wonderful, he spent 30 minutes getting us familiar with the city, the sights and the public transport system. he answered every question patiently and was very charming. and not to forget Martin, the doorman, he was the sweetest guy ever. Our two young boys (8 &11) chatted with him and he told them all about the Czech crown jewels and the legends associated with the crown. the boys were fascinated and when they visited the castle they were explaining the legend to the others in our guided tour!!! Hotel General was a fantastic experience. it was a little distance from the main attractions but trams or metro you can get to the main attractions in 10 minutes, it was definitely worth the 10 minutes!!