Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 29, 2013
5 out of 5
Recommended
for Everyone
by John from Dallas, TX

Posted Dec 18, 2013
Pros: It felt more like a home away from home than a hotel.
Cons: Wouldn't change anything.
Location: Restaurants, Old Town Square, Charles Bridge - all within walking distance.
Excellent experience all the way around. The hotel is beautiful, very close to everything and the staff went out of their way to make us feel special.
Comment from Hotel Management
Jan 21, 2014
Dear John from Dallas, I would like to thank you for sharing your comments regarding your recent stay at Pachtuv Palace with other travellers here on the Expedia. It is great to hear that you enjoyed your stay, especially our staff members and the location. We trully hope to have the chance to welcome you back at Pachtuv Palace soon. Sincerely, Lucie Dagan
4 out of 5
Recommended
for Couples
by A verified traveler from Kent, UK

Perfection

Posted Dec 7, 2013
Pros: Reception staff were top class - could teach UK hotels a lesson in hospitality and customer service Superb accomodation!
Cons: Breakfast service was the big let down and the reason why I can't give 5 stars across the board. Had to give up in the end after the girl ignored us.
Location: Very central and yet very peaceful. Ideal place to relax after exploring the sights and delights of Prague.
Booked 3 night stay for anniversary at the Mamaison Prague via Expedia and what a delight. Real warm welcome with a glass of bubbly - upgraded to a large suite - spotless luxury. Very helpful staff, especially Wendy at reception - nothing too much trouble.
5 out of 5
Recommended
for Personal Event
by terry from cork ireland

excellent hotel

Posted Dec 4, 2013 on Hotels.com
excellent hotel in every respect
Comment from Hotel Management
Jan 15, 2014
Dear Valued Guest from Cork, Thank you for the 5* rating of your recent stay at Pachtuv Palace Prague. I am happy you enjoyed your visit and hope to have the opportunity to welcome you back soon. With kind regards, Lucie Dagan Hotel Manager
5 out of 5
Recommended
for Everyone
by Phil from London

Hotel was excellent, perfect location

Posted Dec 2, 2013
Pros: perfect location, rooms were very spacious and clean, the staff were extremely friendly and helpful.
Comment from Hotel Management
Jan 21, 2014
Dear Valued Guest from London, thank you for your 5* rating of you recent stay at Mamaison Suite Hotel Pachtuv Palace Prague. We are pleased you enjoyed your stay and hope to have the opportunity to welcome you back soon. With kind regards, Lucie Dagan Hotel Manager
5 out of 5
Recommended
for Families
by toby from london

great hotel

Posted Dec 1, 2013 on Hotels.com
a great hotel with fantastic rooms and friendly staff in a great location. We had a lovely stay but did find that the breakfast service was poor - mixed up orders which took ages to arrive and the "american breakfast" and "full english" was poor.
Comment from Hotel Management
Jan 15, 2014
Dear Valued Guest from London, I would like to take the opportunity in thanking you for having chosen the Mamaison Suite Hotel Pachtuv Palace as your Prague destination stay. It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the team of Pachtuv Palace. This will in turn inspire all of us to seek to improve on quality and to continue to provide excellent service to our guests in the future. Please accept my apology with the breakfast service. I will pass your comments onto the restaurant manager to seek the improvement. I hope to have the opportunity to welcome you back soon, sincerely, Lucie Dagan Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2013
Comment from Hotel Management
Jan 31, 2014
Dear Valued Guest, I would like to take the opportunity to thank you for choosing the Mamaison Suite Hotel Pachtuv Palace as your Prague destination stay. We very appreciate that you shared your rating with other travellers here on the Expedia. Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again! Yours sincerely, Lucie Dagan Hotel Manager
5 out of 5
Recommended
by A verified traveler

Posted Nov 18, 2013 on Hotels.com
Comment from Hotel Management
Jan 1, 2014
Dear Valued Guest, I would like to take the opportunity to thank you for choosing the Mamaison Suite Hotel Pachtuv Palace as your Prague destination stay. We very appreciate that you shared your rating with other travellers here on the Expedia. Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again! Yours sincerely, Lucie Dagan Hotel Manager
5 out of 5
Recommended
for Everyone
by Jules from Vancouver

Beautiful, historical palace near Charles Bridge

Posted Nov 16, 2013
Pros: Location was superb
Location: Within walking distance to all attractions; recommend a night at the State Opera; You can purchase reasonable tickets to many of the Cultural events
I spent 5 splendid days in Prague and had the best service on my 3 week trip at this property. The staff were exceptionally helpful and friendly. They helped with all my tours and made me feel welcomed and safe as a female travelling alone. I went and checked out the Four Seasons for a drink and am happy I made the decision to stay at the Pachtuv as it has more character and an equally good location for far less money. They upgraded me upon check in with my Expedia Elite card (without asking) to a suite that had a lovely parlour and 2 bathrooms. Very well appointed suite fit for a Princess.
Comment from Hotel Management
Jan 31, 2014
Dear Jules, I would like to take the opportunity to thank you for choosing the Mamaison Suite Hotel Pachtuv Palace as your Prague destination stay. We very appreciate that you shared your comments with other travellers here on the Expedia. It was with great pleasure to learn that you enjoyed your stay with us and you will retain a pleasant memory of our hotel. Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again! Yours sincerely, Lucie Dagan Hotel Manager
5 out of 5
Recommended
for Couples
by Jill from Derbyshire

Superb!

Posted Nov 11, 2013
Pros: Everything...location, staff, food
Cons: There was nothing that could have improved our visit.
Location: Closest hotel to Charles Bridge making it ideal for both the Old and New Towns. Also has the trams running past so easy to get further afield.
I booked the Pachtuv Palace as a suprise for my partners 50th birthday. It was every bit as lovely as it looked on the photos and the staff were excellent. Rose petals had been arranged on our bed and around the bath which was a lovely touch. We were given a free upgrade to a suite with a view of the river, which was spectacular in the evenings with Charles Bridge and the Palace lit up. I had arranged a birthday cake but when it arrived it was accompanied by champagne courtesy of the hotel which really heled to make his birthday special. Nothing was too much trouble and we enjoyed every minute of our trip. This was a wonderful hotel and i would recommend it to anyone visiting Prague. I will certainly not hesitate in staying again.
Comment from Hotel Management
Jan 31, 2014
Dear Valued Guest, Dear Jill, I would like to take the opportunity to thank you for choosing the Mamaison Suite Hotel Pachtuv Palace as your Prague destination stay. We very appreciate that you shared your positive comments with other travellers here on the Expedia. It was with great pleasure to learn that you enjoyed your stay with us and you will retain a pleasant memory of our hotel. We feel honored that you chose our hotel to celebrate your special occasion. Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again! Yours sincerely, Lucie Dagan Hotel Manager