Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
5.0 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service

Posted Jul 30, 2015
Very nice accommodation with absolutely superb service. We were waited on hand and foot! Excellent breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京都

旧市街徒歩圏内の静かなホテル

Posted Jul 27, 2015
スタッフの方が、客の顔や、部屋番号、依頼したことを大体把握しており、心づかいが素晴らしかった。プラハ城や、モナストリー、そして、最終的にはプラハ空港まで、無償で送ってくれました。また、ランドリーサービスがないのにお願いしたら無償で洗濯をしてくれました。部屋にバスタブがあれば、なおいいかなと思いました。
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Lovely hotel in the Old Town of Prague

Posted Jul 12, 2015
Pros: Excellent service. Polite and helpful staff. Great buffet breakfast. Free water. Courtesy transportation to nearby locations.
Location: Very good location in the Old Town of Prague. 10 mins walk to centre square of the Old town. Other nearby attractions are Prague Castle & Petrin Tower
We recently visited Prague during a very trying heatwave. The hotel was excellent. Free water/coffee/tea and transportation to nearby attractions. They made sure that our rooms's airconditioning remained on whilst we were out. Beautiful and extensive buffet breakfast. Each morning the staff would ask us what our plans were for the day and if there was anything that they could help us with.
5 out of 5
by A verified traveler from Ottawa

Top of the line: Service, location, smoke free

Posted Jul 1, 2015
Pros: Friendly and helpful staff, Location, Smoke free, Cleanliness, large rooms, quiet neighbourhood, Them caring for the comfort of their clients
Cons: Perfect as it is
Location: close to the Jewish Quarter and Centrum Every thing is in a walking distance
I chose this Residence for three reasons: 1) rated as top on the Trip advisor website, 2) completely smoke free and 3) Although it’s on a quiet street, it is near the Jewish Quarter and Centrum. I am happy to report that we were not disappointed. This Residence is very similar to hotels except that there is no swimming pool, no dining room and no fancy bar. However it offers services over the call of duty, large clean rooms and excellent location. The Residence picked us up from the hotel in Prague that is used by Viking as part of their river cruise package. As we arrived at the Residence three staff members were at the entrance to greet us. We were invited to sit at one of the tables in the lobby, were offered beverages as we were comfortably checking-in and receiving all the information about the Residence and the City. Throughout our stay we were spoiled by the staff either during their top of the line breakfast, in making various reservations for us and most appreciated of all, driving us to sites that would have been difficult for us to find. As we were leaving the hotel for daily excursions, we were given bottles of water and an umbrella. Upon our return we were offered drinks such as wine, beer or even some of the stronger drinks. Wi-Fi was free so as were all the drinks. As we had to leave the Residence at 4 am, they arranged for a transfer to the airport, had juices, coffee, toasts, brioches and a bag of munchies for us to take to the airport. We were sorry to le
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Unforgettable experience

Posted Jun 30, 2015
This hotel helps us to have a very good impression on Prague. Free transfer between hotel and railway, delivery to the Prague castle, excellent wifi in the room, unlimited drink in lobby gives us a very good relax after long walk in the town. If the room is bigger, there is perfect in the stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great hotel!

Posted May 31, 2015
Pros: Everything.
Cons: I can't think of a single thing. They have the right formula.
Location: Central spot close to just about everything,
This was a first class experience. The room on the 4th floor was cozy and quiet. The staff were the best I've ever experienced. They were falling over themselves to help you and readily provided a driver to take us to dinner or tours. Breakfast was also excellent with a wide variety of healthy tasty food. Can't express enough about how welcoming and helpful the staff were. Would recommend this hotel in a heartbeat.
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, MO

Perfect!

Posted May 26, 2015
Pros: Hospitality and location
Cons: Cleaned rooms so well that my stuff was moved around.
Location: River boat access, lots of eateries, laundry, easy to walk all over Old Town Prague.
Small hotel with excellent choices for breakfast, great location for walking Old Town Prague and for access to river boats, hospitality out of this world, free transportation to various locations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, fantastic service

Posted May 24, 2015
Without doubt the best service we have had from any hotel anywhere in the world.....all the staff were unbelievably friendly and helpful. Great location, easy to walk to the sights.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Pleasant Hotel in a Convenient Location

Posted May 16, 2015
The staff are friendly, helpful and cheerful. Our room was clean, comfortable and.quiet. The buffet breakfast is excellent with a wonderful selection of fruit and pastries in addition to the sliced meats, cheeses, cereals, eggs, bacon, sausage and toast.
5 out of 5
Recommended
for Everyone
by A verified traveler from boston, ma

Best hotel ever

Posted May 15, 2015
Great hotel , wonderful staff, can't find anything negative