Ratings based on 13 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
for Familiesby Bill from Toronto, canada
AvoidPosted Aug 15, 2013 on Hotels.com
Air did not work, just blew around hot air. Worst breakfast in my whole life. If you got there in the last half there was almost no food. Internet did not work in room or lobby. Staff treated you like you were not wanted, so why go.
for Personal Eventby Rob from Madagascar
Pretty good for the pricePosted May 31, 2013 on Hotels.com
Nice hotel. Only thing missing for tea/coffee and kettle in the room. No english channels on tv. But other than that, pretty good hotel.
for Everyoneby Jackie from Europe
CheckPosted Nov 19, 2012
Before open yours suitcases: 1. Check mini bar with list 2. Don't touch old fashion TV ( I had to pay 13 Euro ! )
for Business Travelersby Ellen
Great foodPosted Jul 29, 2012 on Hotels.com
I spent three nights at Charme while on business in Prato. The beds and pillows are not great, but the buffet breakfast spread was the best I had while on my Italian trip and I ordered the same dinner three nights running, the steak, Italian style. It was perfect on night one, great on night two and still good, but less so, on night three. I'll be staying here again when doing in business in the area.
for Everyoneby A verified traveler
Memorable stayPosted Jul 15, 2012
Pros: simply by enjoying everyday
Unforgettable experience, great environment, delicious food, hospitable staffs, 100% will come back. :)
for Everyoneby A verified traveler from canada
5 star in every regardPosted Jun 27, 2012
Pros: Service, room, the staff, proximity to everything in a peaceful setting
Location: 20 minutes to the Florence airport. Very well maintained property
Simply the best hotel I have stayed anywhere in the world in the last number of years. The staff are incredible. Many people I met who are regular guests all described it the same way "it is like your own home" Their business facilities are top notch and they know your name from the moment you check in. I never had to sign anything or even provide my room number. On my next trip to Italy I will go there direct and use it as my base to travel back and forth to other places. It is just 20 minutes from the Florence airport and you can take a train anywhere. So the day in Florence or wherever, with the noise and the heat, then back to quiet service in a lovely hotel
Recommendedby A verified traveler
Posted Sep 28, 2011 on Hotels.com
Recommendedby A verified traveler from uk
excelent buffet breakfast, very friendly staff,quiet locationPosted Sep 9, 2011
friendly hotel very clean rooms , relaxed and friendly vibe, set back from the centre of prato so easy to relax.
Recommendedby A verified traveler from Los Angeles, CA
Convenient locationPosted Aug 23, 2008
We chose this hotel because of its proximity to Florence. It is right on the bus line that runs into Florence, and to the train station, so we could also do a day trip to Pisa. We were there in August and were disappointed to find that a good portion of this city was on vacation and many things within walking distance were closed, including the restaurant at the hotel. Their breakfasts were good, and the city and people of Prato are very nice. This hotel seems to accommodate tour busses, so breakfasts can be a little crowded, although they are served outside and can be avoided by eating inside.
Recommendedby A verified traveler from ireland
Good HotelPosted Feb 4, 2008 on Hotels.com
A good clean hotel. The breakfast not fantastic but filling, perhaps it was the time of year - Jan and not too much in the way of staff attention. Stayed for the weekend and would recommend this to someone who wishes to stay in the Prato area. Close enough to Florence to enable an easy journey. Was worth the money.