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Reviews of GreenTree Inn of Prescott Valley

2 out of 5
GreenTree Inn of Prescott Valley
7875 E Hwy 69, Prescott Valley, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 1001 reviews" "
Rating 8 - Good. 315 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 89 out of 1001 reviews" "
Rating 2 - Terrible. 66 out of 1001 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Apr 2024

6/10 Okay

Carl

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was ok and fair for the price. Room. Was clean, bathroom door needs maintenance and a hook for towels.
Stayed 2 nights in Apr 2024
Response from Robbin - GM on Apr 18, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entireteam, I would like to apologize for not exceeding your expectations. Your satisfaction is important to usand we will be using the feedback you gave us to implement improvements to ensure we offer a betterexperience for guests in the future. I hope that you will consider staying with us again so that we canhave another chance to provide you with a superior experience.

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Graham on Apr 9, 2024
Thank you so much for the kind review of our property and for choosing to stay with us. We hope to see you on your next visit to Prescott Valley!

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern room designs,cleanliness
Stayed 1 night in Apr 2024
Response from Robbin - GM on Apr 7, 2024
Thank you very much for your wonderful review and for choosing to stay with us at Green Tree Inn in Prescott Valley. We are glad to hear that you found the room to be clean & comfortable.Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just not sure why the $30 additional room charge.
Stayed 2 nights in Mar 2024
Response from Robbin - GM on Apr 3, 2024
Thank you for the 4 out of 5 rating. Your buisness is very important to us. The 30 that was on your reservation was the 15 per night hotel service fee. This is charged for all reservations.

10/10 Excellent

ESMERALDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robbin - GM on Apr 3, 2024
Thank you for the 5 out of 5 rating and thank you for choosing to stay with us. We appreciate your business and look forward to welcoming you back the next time you come to Prescott Valley.

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised with how great our stay was! If we’re ever in the area again this is where we’ll stay.
Stayed 1 night in Mar 2024
Response from Robbin - GM on Mar 25, 2024
Thank you very much for your wonderful review and for choosing to stay with us at Green Tree Inn Prescott Valley. We are glad to hear that you enjoyed your stay. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley.

8/10 Good

Dolores

Stayed 2 nights in Mar 2024
Response from Robbin - GM on Apr 18, 2024
Thank you for the 4 out of 5 rating of your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to write your review.

8/10 Good

Marta

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
no don't have time
Stayed 1 night in Mar 2024
Response from Robbin - GM on Mar 19, 2024
Thank you for the 4 out of 5 rating.

10/10 Excellent

Isaac

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have no complaints! The beds and pillows were 10/10 Comfortable. Our room was clean. And the staff was excellent! They offer a full breakfast buffet in the morning and have their own Market. This is where I will choose to stay when I visit this area.
Stayed 1 night in Mar 2024
Response from Graham on Mar 12, 2024
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly and quiet
Stayed 1 night in Feb 2024
Response from Robbin - GM on Feb 27, 2024
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley.

10/10 Excellent

Celicia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had such a nice time was exactly what we needed for our trip! Price was great as well!!
Stayed 2 nights in Feb 2024
Response from Robbin - GM on Feb 27, 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Graham on Feb 16, 2024
Thank you very much for your wonderful review and for choosing to stay with us. We hope to see you again on your next visit to Prescott Valley!

10/10 Excellent

Richard, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
It’s my new place to stay when I visit my family. Affordable, clean, comfortable, and convenient.
Stayed 1 night in Feb 2024
Response from Robbin - GM on Feb 9, 2024
Thank you very much for your wonderful review and for choosing to stay with us at Green Tree Inn. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley.

6/10 Okay

Dawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is old and the dark paint is dreary. Room needs a good scrub down. It's grimy.
Stayed 1 night in Jan 2024
Response from Robbin - GM on Jan 29, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entireteam, I would like to apologize for not exceeding your expectations. Your satisfaction is important to usand we will be using the feedback you gave us to implement improvements to ensure we offer a betterexperience for guests in the future. I hope that you will consider staying with us again so that we canhave another chance to provide you with a superior experience.

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here and we were so glad they had availability when we were coming to town.
Stayed 1 night in Jan 2024
Response from Robbin - GM on Jan 29, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entireteam, I would like to apologize for not exceeding your expectations. Your satisfaction is important to usand we will be using the feedback you gave us to implement improvements to ensure we offer a betterexperience for guests in the future. I hope that you will consider staying with us again so that we canhave another chance to provide you with a superior experience.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Robbin - GM on Jan 16, 2024
Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a rating.

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here is just awesome every time we stay … the breakfast is pretty darned good too
Stayed 1 night in Dec 2023
Response from Robbin - GM on Jan 16, 2024
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you enjoyed our breakfast. I glad you found our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley.

6/10 Okay

Kevin

Stayed 1 night in Dec 2023
Response from Robbin - GM on Jan 16, 2024
Thank you for rating your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Debbie N

Disliked: Property conditions & facilities, room comfort
Not a good vale
The room had a very strong cleaning smell to the point of irritation. A guest banged on our door twice after we gone to sleep looking for someone. There was a school group staying all around and above us so it was very noisy. The mattress was uncomfortable and I felt like I was sleeping in a trough. I managed to sleep 3 hours. The breakfast was good probably the only good thing about our stay, however, we won’t stay there again.
Stayed 1 night in Dec 2023
Response from Robbin - GM on Jan 2, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entireteam, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a betterexperience for guests in the future. I hope that you will consider staying with us again so that we canhave another chance to provide you with a superior experience.

8/10 Good

Barbara

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robbin - GM on Jan 2, 2024
Thank you for the review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon.

8/10 Good

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robbin - GM on Jan 2, 2024
Thank you for the review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon.

10/10 Excellent

Thursa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robbin - GM on Jan 2, 2024
Thank you for the review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon.

6/10 Okay

Andrew

Response from Robbin - GM on Jan 16, 2024
Thank you for rating your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Juan P

Liked: Cleanliness
Response from Robbin - GM on Feb 9, 2024
Thank you very much for your wonderful review and for choosing to stay with us at Green Tree Inn. We look forward to seeing you on your next trip to Prescott Valley.

4/10 Poor

DENNIS, Chino Valley

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Robbin - GM on Jan 2, 2024
Thank you for leaving us a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Robbin - GM on Jan 2, 2024
Thank you for the review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Robbin - GM on Dec 11, 2023
Thank you for the review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

Caine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Robbin - GM on Dec 11, 2023
Thank you for the review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robbin - GM on Dec 11, 2023
Thank you for your review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

6/10 Okay

Timothy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robbin - GM on Dec 11, 2023
Thank you for the review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, room comfort
Get better WIFI and TV programming
Well the refrigerator had defrosted and flooded the room slightly, maintenance had soaked it up with towels but not cleaned up the mess. The WIFI is absolutely terrible and the Roku tv programming didn’t even work. My amazon firestick couldn’t pick up the crappy WIFI to work properly and I was stuck trying to watch tv programming that wouldn’t work properly at all.
Stayed 1 night in Dec 2023
Response from Robbin - GM on Dec 11, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entireteam, I would like to apologize for not exceeding your expectations. Your satisfaction is important to usand we will be using the feedback you gave us to implement improvements to ensure we offer a betterexperience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Check in was wonderful and the desk staff was delightful.
Stayed 1 night in Dec 2023
Response from Robbin - GM on Dec 11, 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley.

10/10 Excellent

Cassandra

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most PET FRIENDLY place we have ever stayed and we wont stay anywhere else in Prescott. They start serving a hot breakfast at 6am which we are very thankful for. The check in is so easy and they have a mini store inside the office. It is a little disappointing that they close the hot tun during the cold season but they have plenty of amentities to make up for it.
Stayed 1 night in Nov 2023
Response from Robbin - GM on Dec 11, 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you enjoyed the breakfast and our market. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley.

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to gas station & to restaurant
Stayed 2 nights in Nov 2023
Response from Robbin - GM on Dec 3, 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

Gary, Black Hawk

Traveled with pets, Traveled with family
Liked: Amenities
This was our first time staying at a Green Tree Inn. We originally picked this location because it was also the only motel in the area that allowed pets. A plus was that it also has the best price in the area. We were trying to decide if we were going to take advantage of the included hot breakfast or try one of the local restaurants recommended to us by our relatives. We were glad we stayed at the motel. Their hot breakfast was a good as other chains we have stayed at and better than many others. We will stay here again if going to Prescott Valley to visit relatives again.
Stayed 1 night in Nov 2023
Response from Robbin - GM on Nov 26, 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in a few hotels in the area and this one is by far the best, comfortable beds and a great breakfast in the morning. I will be returning.
Stayed 1 night in Nov 2023
Response from Robbin - GM on Nov 26, 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jericho - AGM on Nov 14, 2023
Dear Valued Guest, Thank you for taking the time to review our property. We are happy to hear you enjoyed your stay with us. We look forward to future stays from you and hope you enjoy our improvements as well. In Hospitality, Jericho Leyva - Asst. General Manager

8/10 Good

debra fae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 😀
Stayed 1 night in Nov 2023
Response from Jericho - AGM on Nov 14, 2023
Dear Valued Guest, Thank you for taking the time to review our property. We are happy to hear you enjoyed your stay with us. We look forward to future stays from you and hope you enjoy our improvements as well. In Hospitality, Jericho Leyva - Asst. General Manager

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jericho - AGM on Nov 14, 2023
Dear Valued Guest, Thank you for taking the time to review our property. We are happy to hear you enjoyed your stay with us. We look forward to future stays from you and hope you enjoy our improvements as well. In Hospitality, Jericho Leyva - Asst. General Manager

10/10 Excellent

Cassandra

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and the office has a little store full of goodies. Most of all I loved the nice hot cup of Lipton tea that comes in our room. This is the best hotel in Prescott valley super pet friendly we're very blessed and thankful for that. And there's many services offered around close by even Safeways across the street
Stayed 1 night in Nov 2023
Response from Graham on Nov 15, 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley!

8/10 Good

Andrea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close and clean
Great bed and room is very comfortable and quiet breakfast is very good
Stayed 1 night in Nov 2023
Response from Graham on Nov 15, 2023
Thank you very much for your wonderful review and for choosing to stay with us. We hope to see you again on your next visit to Prescott Valley!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Graham on Nov 15, 2023
Thank you very much for your wonderful review and for choosing to stay with us. We hope to see you again on your next visit to Prescott Valley!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Robbin - GM on Oct 31, 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

2/10 Terrible

Robin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked out early and lost our money. Room was dirty, bathroom was small (you had to stand in the shower to close the door) and the beds were hard. Would not recommend staying here.
Stayed 2 nights in Oct 2023
Response from Robbin - GM on Oct 31, 2023
I am sincerely sorry that you had issues during your stay. We have a double check system in place for ourrooms every day to try and catch anything missed in cleaning. We will continue to do our best to ensurethings do not slip through. I hope that you enjoyed your visit to Prescott Valley.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel and very convenient to Whiskey Row about a $20 dollar Lyft ride. Overslept but they were cool about it so really nice folks there running the show.
Stayed 1 night in Oct 2023
Response from Robbin - GM on Oct 31, 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley.

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They texted me the morning that I was to arrive to ask if there was anything I needed. When I checked in, they sent me another text to make sure I didn’t need anything. There is on site laundry. They have a little marketplace in the lobby that has snacks and microwavable meals and refrigerated items and beer and seltzer and ice cream and little toiletries. And that’s open 24 hours a day. I will definitely stay there again The next time I go to Prescott Valley.
Stayed 2 nights in Oct 2023
Response from Robbin - GM on Oct 31, 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found our staff friendly & accommodating. I'm thrilled that you enjoyed our marketplace.Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1nite
Nice, quiet, clean, good customer service Nice part of town, convenient location Hot shower. Comfortable bed. The room could have used a lounge chair if some sorts. And there was a dog barking all morning next door. Other then that I’d definitely go back
Stayed 1 night in Oct 2023
Response from Robbin - GM on Oct 31, 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hearthat you found the room to be clean & comfortable and our staff friendly & accommodating. Thank youagain for your feedback and we hope to see you again on your next visit to Prescott.

8/10 Good

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway so kinda noisy at times. Only have directv with no guide to pick a channel. Have roku tv set but they dont connect to the wifi.
Stayed 2 nights in Oct 2023
Response from Robbin - GM on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entireteam, I would like to apologize for not exceeding your expectations. Your satisfaction is important to usand we will be using the feedback you gave us to implement improvements to ensure we offer a betterexperience for guests in the future. I hope that you will consider staying with us again so that we canhave another chance to provide you with a superior experience.

10/10 Excellent

Heather

Liked: Staff & service, room comfort
Friendly staff but room not so great
The front desk staff was very friendly and helpful but there was lipstick stain on the bedspread and there was no shower curtain up when we got in the room.
Stayed 1 night in Oct 2023
Response from Graham on Oct 26, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.