Ratings based on 147 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel close to the city

Posted Nov 6, 2014
Transfer to Melb Cup was excellent , Chill Bar Excellent, overall a very good experience !
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Comfortable hotel and reasonably priced

Posted Oct 18, 2014
Pros: Price, modern decor, convenience
Cons: Car parking. When we returned to the hotel late that first night we could not find anywhere to park. Next morning we learned that there was more parki
Location: Our dinner conference and meeting next day
We required a reasonably priced but good quality hotel near a venue where we were going for dinner and close to an all day conference the following day. Your hotel met the requirement. It was modern, clean and convenient
3 out of 5
Recommended
for Everyone
by A verified traveler

Just ok

Posted Oct 15, 2014
Pros: Their restaurant 'Chill' was really good.
Cons: Cleaning. Allowing early check-in if room available.
Room was spacious but not appropriately cleaned. On arrival there was chewing gum and an empty bottle of milk in the bin. The staff were accommodating and aired it out for us. I was not impressed when I contacted the hotel asking if I could check in early. We were advised we had to pay an additional $30 for early check-in - despite the room apparently being unoccupied and ready. Overall, not bad for the price but certainly not impressive.
2 out of 5
by A verified traveler

Not happy

Posted Oct 7, 2014
Pros: location
Cons: communication between staff
Location: central to where we needed to go
We left a phone charger in our room (Room 322E) - we rang and spoke to housekeeping on 3 separate occasions - they said they found the charger and gave it to reception. We called in on 3 occasions to pick up the charger but no one could find it. On the last day of our holiday in Melbourne we called in again - the staff took some time to find out where it was and then came back with the wrong charger. So we gave up.
4 out of 5
Recommended
for Everyone
by A verified traveler

close to station and cafe

Posted Sep 29, 2014
good location and hotel driver Nathan very good ,staff are friendly and helpfull and recommend if close to towm
4 out of 5
Recommended
for Everyone
by A verified traveler

Central to everything

Posted Sep 25, 2014
pleasant stay, easy to find and staff very helpful
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel in convenient location

Posted Sep 22, 2014
Pros: clean rooms, friendly staff
Cons: not charging for the parking every night. Beware they charge for parking!!!
Location: lots of things to do but it was close to the airport and that's why we stayed there.
Great view of the city, loved the huge windows. The area was secure and we felt safe all the time. Didn't get to spend too much time in the hotel but what we did spend was really nice.
1 out of 5
by A verified travelerfrom Perth, Western Australia

worst experience

Posted Sep 22, 2014
Pros: I liked how the beds were separated allowing for privacy for other occupant.
We booked rooms together - they were on separate floors. Rang room service to order, they said they would ring back but never did. Also rang management and they did not ring back. This happened on two separate occasions. Then the next day, due to confusion regarding checkout time, we were running a few minutes late. Rather than politely reminding us (we only had overnight bags and packing was very quick) they sent up security. Have not experienced such rude service even in the cheaper accommodation. We were in Melbourne as a family member was dying; this was the last thing we needed at the time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nz

Excellent hotel.

Posted Sep 11, 2014
Beautiful hotel, love the sunshine, Very convenient. Thanks to bell city
2 out of 5
by A verified traveler

Ignorant staff

Posted Sep 1, 2014
Pros: Not much, everything in the hotel was too expensive eg $12 for a tiny bottle of alcoholic drink.
Cons: Maintain the room, cracked tiles in the shower and leaking, scratched Teflon frying pan.
Location: Chinese eateries
The shower was leaking, there was an unpleasant smell (probably from the leak), the advice I received for transport to the airport was wrong. The taxi fare is $50, taking a train to southern cross and the skybus to the airport cost me $28. It involved a little walking, uncertainty and time than taking a taxi but was so much cheaper.