Individually decorated, individually furnished, desk, laptop workspace

Reviews of Days Inn & Suites by Wyndham Summerside

2 out of 5
Days Inn & Suites by Wyndham Summerside
311 Market St, Summerside, PE

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 26 reviews" "
Rating 8 - Good. 7 out of 26 reviews" "
Rating 6 - Okay. 8 out of 26 reviews" "
Rating 4 - Poor. 4 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Sandy

Business traveler
Disliked: Cleanliness, amenities
The room looked okay, but the bare floors and lack of decor caused a lack of the cozy feel that one expects from a hotel room. The floors were dirty and there seemed to be a slight smell that could possibly be a urine smell that was off putting. Even though there was a TV in the room, this hotel didn't offer any cable restricting the TV to only signing into our own streaming services such as Netflix. I prefer not to sign into my streaming services in public spaces as my password could remain in the device for future guests. Overall it was an okay stay, but nothing special. 6\10
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
We appreciate your feedback and apologize for any inconvenience caused by the lack of decor and cleanliness issues. Rest assured, we'll address these concerns promptly to enhance the overall experience. Your input regarding streaming services will also be considered for future improvements.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Annoying loitering (loud) outside main entrance, late at night...... lots of talk, BUT when I rang main desk from my room, the attendant was sympathetic and quickly dealt with the issue. Very pleasant staff and well-appointed and clean!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Good Evening, Sharon!Thank you for your feedback. We appreciate your stay with us. We happy that you liked your stay in Days Inn Summerside.Looking forward to see you again in our hotel.Have a wonderful day ahead.Regards,Front Desk Team,Days Inn Summerside

4/10 Poor

Carolyn

Traveled with family
Disliked: Amenities, property conditions & facilities
Elevator did not work. 60 year old woman had to climb 4 flights of stairs several times with luggage & no assistance from staff. Internet did not work, no TV without internet. Renovated rooms looked nice & were clean . Room extremely cold & took hours to heat up. Metal beds made horrible banging sounds when you sat on them but beds were comfortable. Breakfast was excellent. Not enough parking for the hotel. Main part of hotel was renovated but 2 building on either side of hotel looked like they needed to be condemned. Not enough room to sit in breakfast area. Was not told that a $200 fee would be added to my bill. Hotel listed as a luxury suite. Not by any stretch of my imagination is this true.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 13, 2024
Dear Carolyn,Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. Rest assured, we take your comments seriously and will address each concern to improve our services. We regret that the elevator was out of service and our team didn't assist you adequately. We'll reinforce training to ensure better support in such situations.Regarding the internet and TV issues, we're actively working on enhancing connectivity and entertainment options. We're glad you appreciated the renovated rooms' aesthetics and cleanliness. We'll investigate the heating and bed noises promptly to rectify the situation.We're delighted you enjoyed the breakfast, but we understand your frustration with the parking and seating limitations. We'll explore solutions to improve these aspects. We apologize for any confusion regarding additional fees; transparency is crucial, and we'll ensure clearer communication moving forward.We value your input as it helps us strive for excellence. We hope you'll consider giving us another chance to exceed your expectations in the future.Warm regards, Front Desk

8/10 Good

Nythanual

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 16, 2024
Dear Nythanual,Thanks much for your positive feedback, glad you enjoyed staying with us. Kind Regards,Front Desk

6/10 Okay

Teela

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 16, 2024
Thanks for leaving the review, Teela! We hope to have the opportunity to welcome you back in the future and exceed your expectations.Kind Regards, Front Desk

6/10 Okay

Jeffrey

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Convenient location to Downtown and waterfront. Great Breakfast included. Excellent variety, comfortable seating area and well attended, providing more and hot entries items and choices. Very loud in ajoing rooms till after midnight. This must be just the luck of the draw, however. Internet and room TV down for several hours at prime viewing time 6-9 pm
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 10, 2024
Dear Jeffrey, Thank you for sharing feedback with us! We're glad you enjoyed our service, location, breakfast, and comfortable seating area. But, we really apologize for the inconvenience regarding the noise in adjoining room and untimely internet server down during that day. However, we have addressed the issue to ensure better experience for our guests. We hope to welcome you back in future.Kind regardsFront DeskDays inn & Suites

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really dirty. Renovations cheap and low quality.
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 9, 2024
Dear Daniel, Thank you for your review. We are really sorry to know that your experience was below satisfactory, and we could not meet your expectations. Please know that we have taken your feedback seriously and have shared with the management on further enhancements. We hope you choose to stay with us again whenever your traveling journey brings you back to Summerside, so that we can provide you with a better experience.Regards,Front DeskDays Inn & Suites Summerside

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
Renovated property, had to switch rooms because one did not have hot water. Next room did not have a hall light. Good for a place to lay your head.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 20, 2024
Dear Heather, thank you for taking the time to provide your valuable feedback and bringing this to our attention. We sincerely apologize for the inconvenience you faced. To address the mentioned concern, we have forwarded your comments to our management to solve the issue. We hope to provide a better experience during your next visit. Regards, Front Desk Days Inn & Suites Summerside

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Internet was not very good, and not to be able to watch cable TV was very disappointing.
Stayed 1 night in Mar 2024
Response from Tushar on Mar 14, 2024
Dear Mark,Thank you for taking the time to share your feedback with us. We appreciate it and are glad to hear that you enjoyed your stay overall. We apologize for any inconvenience you experienced with internet and cable TV. We'll certainly address these issues and hope to welcome you back for an even better stay in the future.Regards,Front DeskDays inn & Suites Summerside

6/10 Okay

Patricia

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, renovated room. The hotel itself had a very strong smell, like a floral air freshener but it did not smell good.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 13, 2024
Dear Patricia,Thank you for your feedback via Expedia.We are grateful that you commented on our cleanliness and liked the renovated room.However, in regards to the floral air freshener I have passed on the feedback to the concerns for changes in near future.We are looking forward to welcome you back again.Kind regards,Front Desk Team

10/10 Excellent

Tanvi

Stayed 3 nights in Feb 2024
Response from Tushar on Mar 25, 2024
Dear Tanvi, Thank you for your fantastic 5- star review! We’re delighted to know that you enjoyed your stay with us. We appreciate your positive feedback and hope to welcome you back!Regards,Front DeskDays Inn & Suites Summerside

8/10 Good

albert

Liked: Cleanliness, staff & service, property conditions & facilities
It wasn’t too bad. The breakfast could have been better.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 20, 2024
Thank you for sharing your feedback. We appreciate your stay with us. We are always looking for ways to enhance our services, and your comments about breakfast will certainly be considered in our ongoing improvements. if you have any suggestions, we would love to hear them. Looking forward to welcoming you again!

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
all was good
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 3, 2024
Thank you for your stay with Days Inn. We glad you enjoyed to stay with us. Waiting for your stay with us again.Front Desk,Days Inn, Summerside

10/10 Excellent

edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice and centrally located. only bad thing and wasnt that bad was took a while for the hot water to come but when it did it was plenty hot. i would definately stay again
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 25, 2024
Thank you for your stay with us. We are appreciate your stay with us, and thank you for your review. Waiting to see you again in Days Inn, Summerside.

10/10 Excellent

Noah

Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 24, 2024
Dear Noah,First and foremost Thank You for review via Expedia. We are glad that you have enjoyed your stay with us. We look forward to welcome you back again.Regards, Front Desk Team

4/10 Poor

Janice

Traveled with family
Liked: Cleanliness
no hot water in shoiwer
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 24, 2024
Dear Janice,Thank you for your time to provide us with your comments. We truly appreciate and value for feedback. We are sorry that there wasn't hot water coming out in shower. We have forwarded your comments to our maintenance team to rectify the issue.We sincerely apologize for the shortcomings and look forward to welcome you back.Regards,Front Desk Team.

8/10 Good

Serge

Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 24, 2024
Dear Serge,Thank you for your valuable feedback. We are glad that you were happy with the price and your stay with us.We look forward welcoming you back again in near future.Regards,Front Desk Team.

8/10 Good

rosalind

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was newly renovated except the bathtub. I assume that will also be renovated. There was a copper fitting and a little debris from installing the toilet still on the floor. I am sure once all the renovations in the building are completed that it will be a wonderful place to stay. Also the blinds with the scenery pictures are a really nice touch.
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 25, 2024
Thank you for your stay with Days Inn, Summerside. Thank you for your review, we will make sure that this problem will be solve by our team. Hope to see you again in our hotel soon.

10/10 Excellent

Devin

Traveled with partner
Liked: Amenities
Amazing
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 4, 2024
Thank you so much for the review! We'd love to see you again! Thank you again for staying with Days Inn Summerside! Have a lovely day!

8/10 Good

Lisa-Marie

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
Hi Lisa,Thank you for your feedback. We hope to see you soon again at Days Inn Summerside

6/10 Okay

Doug

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Dec 1, 2023
Thank you for your feedback Doug. We hope to see you again during your next visit in Summerside.

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk personnel friendly and helpful.
Stayed 1 night in Oct 2023
Response from Jash on Oct 20, 2023
Hello Harold,Thank you for your great review score. We are so glad you enjoyed your stay with us. We hope to see you again sometime in the future!

6/10 Okay

Julie

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property is currently being renovated but it's not done completely (example : bathroom with bathtub from the 80s). Noise outside, bar nearby and many police cars passing by many times ... will not go back there
Stayed 3 nights in Mar 2024
Response from Navneet Kaur on Mar 25, 2024
Thankyou for taking out time to share your feedback with us. We sincerely apologies for the inconvenience caused by the ongoing maintenance and noise disturbance during your stay. Please know that your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectation in this regard.We understand how disruptive external factors as mention in the feedback can impact the overall experience. Rest assured we are actively addressing these concerns to minimize any future disturbance. We hope that you will consider giving us another opportunity to exceed your expectation in the future. Please feel free to call us directly if there is anything else we can do to make the amends for your recent experience.