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Reviews of Suites of Euston

3.5 out of 5
Suites of Euston
155 Euston St, Charlottetown, PE

Reviews

6.6
Rating 10 - Excellent. 172 out of 830 reviews" "
Rating 8 - Good. 246 out of 830 reviews" "
Rating 6 - Okay. 179 out of 830 reviews" "
Rating 4 - Poor. 118 out of 830 reviews" "
Rating 2 - Terrible. 115 out of 830 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if you’re looking for a historic and cozy place to stay at in the heart of Charlottetown, this is your spot. It’s a charming 9 room boutique hotel run by a man named Todd. He is so helpful and so personable. People writing bad reviews are clearly squares and they are looking for a boring cookie cutter hotel. The bed is so comfortable, the shower does take a few minutes to heat up because it’s an old building but it’s totally worth it when it does! The pressure is perfect. There is a sink, microwave, coffee pot (with coffee and tea), toaster, glasses, cutlery, a tv with a few apps to watch movies and a beautiful wall fireplace! The wifi was totally fine for me, I was downloading and uploading no problem! 10/10 recommend, I hope to stay here every time I go to Charlottetown.
Stayed 1 night in Dec 2023
Response from Todd Munn on Jan 9, 2024
Thank you !! Natalie your always welcome at the Suites of Euston

4/10 Poor

Jake

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Todd Munn on Nov 18, 2023
Thank you

6/10 Okay

Mick

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay. Would have been nice to have 2 pillows per person and extra blankets. The electric fireplace in our room would only blow heat for a few minutes and then shut down. The internet was not good, the tv system failed to work due to poor internet. The booking, checkin and checkout process was easy and our host was great with communication.
Stayed 2 nights in Oct 2023
Response from Todd Munn on Nov 2, 2023
Thank you for talking about fire place on here now i will have someone look at it i real wish you would have call me and i could have had you move to a different room and had it fixed .

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Pros: Management very responsive for keys, information and confirmation. Provided service when asked. Bed very comfortable. Great location. Cons: Hallways had strong musty smell (but not in the rooms). Bathroom was tiny - sitting on toilet meant right shoulder was pressed into the wall and showering would only for the slimmer built folks. Had to ask for pillowcase for the extra pillow in closet (neither had a cover). Although not really management's fault, VERY loud neighbours outside partying both nights until after 3am. Overall, this has the potential to be a nice property with more attention to detail and work. Currently not on par with the other "boutique" propertes in the same area.
Stayed 2 nights in Aug 2023
Response from Todd Munn on Oct 25, 2023
Thank you! Susan I had a talk with the neighbor about noise .

6/10 Okay

Dominika

Traveled with partner
Disliked: Property conditions & facilities
Location was good, parking available but tight, no elevator, the bathroom was so small it was almost unusable, the faucet in the bathroom moved which was annoying when washing hands, there wasn’t proper hand soap, there was a clean room sign on the door upon arrival which worried me however the room looked new and cleaned, the toilet had a hair on it when I opened the lid.
Stayed 1 night in Sep 2023
Response from Todd Munn on Oct 25, 2023
Thank you for your review i had a talk with the cleaner about the room sorry about the no elevator the building in 150 years old so sorry Dominika. and the parking limited but we DO NOT charge for parking and we are right down town at the suites of Euston .

2/10 Terrible

Alex

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just not what is advertised. There were legit holes in the floor, the bathroom was unfinished with exposed insulation, bathroom door didn't close. Water damage and mold on the celling. Frat house next door, they partied until 7 in the morning. Dust and the floor are not that clean. I don't like being negative but spend the 40 more dollars and stay at a chain hotel you know will be fine.
Stayed 2 nights in Sep 2023
Response from Todd Munn on Oct 25, 2023
Thanks! and I know what you mean about just not what is advertised .

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Unique suites experience, clean and well priced.
Stayed 2 nights in Sep 2023
Response from Todd munn on Sep 30, 2023
Thank you Juliana from The Suites of Euston hope to see you soon.

2/10 Terrible

arash

Stayed 1 night in Sep 2023
Response from Todd Munn on Oct 25, 2023
Thanks

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Todd Munn on Oct 25, 2023
Thank s

8/10 Good

Cheryl

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Super close to downtown and waterfront dining. So walking everywhere was a breeze! Todd our host was very responsive. Easy access to major routes for site seeing via car as well. We thoroughly enjoyed our stay.
Stayed 4 nights in Sep 2023
Response from Todd Munn on Oct 25, 2023
Thank you Cheryl i hope to see you soon at the Suites of Euston

6/10 Okay

Andrew

Stayed 1 night in Sep 2023
Response from Todd Munn on Sep 11, 2023
Thank you !

6/10 Okay

Janet

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Student rental next door …partied all night. No sleep for us. Strange odour in the property. Uncollected garbage stacked outside by parking….a mess. On a positive note, from the street the outside of the building is quite attractive.
Stayed 2 nights in Sep 2023
Response from Todd Munn on Sep 11, 2023
Thank you

8/10 Good

Mercedes

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location; it's right in downtown Charlottetown, so it's close to dining and places of interest. Check-in was interesting - the room keys were in a locked box and the code was sent by text and voicemail from the owner. There's guest parking on the property.
Stayed 2 nights in Aug 2023
Response from Todd Munn on Oct 25, 2023
Thank you Mercedes and it was nice to met you , your always welcome at the Suites of Euston

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It was just ok.
My wife suffers with claustrophobia so she booked based on the photos thinking the room looked bigger than it actually was so she felt it was very “tight quarters” and parking was a challenge unless you were driving a small vehicle. It looks nice and is well maintained from the street.
Stayed 1 night in Aug 2023
Response from Todd Munn on Sep 11, 2023
Thank you

10/10 Excellent

Sherry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Todd Munn on Sep 11, 2023
I hope to see you soon Thank you ! Sherry

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Todd munn on Sep 1, 2023
Thank you! your always welcome at the Suites of Euston.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and ease of check-in
Stayed 1 night in Aug 2023
Response from Todd Munn on Sep 1, 2023
Thank you ! Richard your always welcome at the Suites of Euston.

10/10 Excellent

Sonita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend staying here. We really enjoyed our stay and will be back again.
Stayed 1 night in Aug 2023
Response from Todd Munn on Sep 1, 2023
Thank you ! i hope to see you at the Suites of Euston . next summer .

2/10 Terrible

Shona

It was not up to standard we expected
Stayed 7 nights in Aug 2023
Response from Todd Munn on Sep 1, 2023
Thank you

2/10 Terrible

Ginette

Disliked: Staff & service
We ask to left earlier because we had a mechanic problem but the host did not gave us our money back like he said.
Stayed 2 nights in Aug 2023
Response from Todd Munn on Sep 1, 2023
Thank you

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Todd Munn on Sep 1, 2023
Thank you ! for your review hope to see you at the Suites of Euston

4/10 Poor

josée

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Location was good freeparking
Stayed 1 night in Aug 2023
Response from Todd Munn on Sep 1, 2023
Thank you ! we are always try to make things a little better each year .

4/10 Poor

Thomas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We never saw the caretaker/management for the property, which was fine. Able to access the key via a key box, however, no instructions what to do when leaving. The facilities were in need of a refresh. The work that had been done in the past seemed to have cut corners. The old wooden floor (painted) felt sticky underfoot. The bedding was clean, but well worn- pilled sheets. The bathroom was barely functional- sink well below standard height, the holes that were cut in the wall behind the toilet should have been covered, patched and the bathroom painted. The shower had nowhere to put anything and the height of the shower head was too low. Parking was limited. The actual location was fine- downtown core only a couple of minutes walk from the hotel. I would not reference this place as a boutique hotel.
Stayed 2 nights in Aug 2023
Response from Todd Munn on Sep 11, 2023
Thank you

8/10 Good

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, and clean and stylish Hotel. Walking distance to downtown Charlottetown.
Stayed 7 nights in Aug 2023
Response from Todd Munn on Sep 11, 2023
Thank you ! Ivan hope to see you soon .

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and quick to help. There was a problem with the air conditioner and as soon as we let them know they jumped right on it and sent us to another room with the air conditioner already set up and ready to go. A very quaint, and comfortable place with great service… Will definitely be back!
Response from Todd Munn on Sep 11, 2023
Thank you ! hope to have you back next year .

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was tight.
Stayed 1 night in Aug 2023

6/10 Okay

Richard

Stayed 1 night in Aug 2023

6/10 Okay

Gordon

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived during a storm and the smell of mould/mildue was over powering, could not stay in the unit. Once the storm passed the smell improved. Shower dripped constantly and had to take the head out of the holder and let it hang to not hear the constant sound on the shower floor. No cover on the great patio which make it unusable during the bad weather. The location and price are amazing but.....
Stayed 2 nights in Aug 2023

4/10 Poor

Noel

Traveled with partner
Disliked: Property conditions & facilities
A cute old building with lovely bedroom furniture, conveniently located. However the list of positives is short. The door for our room had recently been kicked open, and had not been repaired, so there was a visible gap to the hallway, and it was not a secure lock. The bathroom lights were on a track, and 3 of the 5 lights were burnt out, including the one for the shower. Evidently this meant the cleaner was not able to be thorough for the shower (hair from the previous guest was still there). The shower curtain is too long, so it sits on the floor and can’t dry out. Bring your own soap as the one provided is quite small. There are no shelves in the shower so people put their soap bars on the top of the divider wall, and the cleaner can’t see those to remove the old ones. The toilet is not secured to the floor on one side, so be careful when you sit down. No evidence of leaking, luckily. A few quick fixes to the items above would make this a quaint and positive experience. Securing the door would be the highest priority, in my opinion.
Stayed 1 night in Aug 2023

4/10 Poor

Kenneth

Stayed 2 nights in Jul 2023

4/10 Poor

Emily

Traveled with partner
Disliked: Staff & service
Property is close to all downtown amenities, and within walking distance. Check-in was simple, building was quiet. Room was decent if you’re looking for a quaint experience. Unfortunately the front door is not secure (may not close behind you and lock), and we had an incident where an individual from outside kicked through our door on the third floor at 4am. Luckily he did get in due to the security door chain. Police had to come get statements from multiple rooms. Parking is adequate, but the driveway is shared with the next-door unit so at times was tight to fit all vehicles. Luckily we received a partial refund for our stay after having to ado about. Overall, the building would be okay for a one night stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay in a character home
A very pleasant stay at Suites of Euston. Beautiful old building. Our suite had everything we needed. It was also handy to have laundry facilities on site. Location and parking was easy to find. I would stay at this location again.
Stayed 1 night in Aug 2023

8/10 Good

Wayne

Liked: Staff & service
Quaint little room , but a little tight on space around the bed. But overall ok for a couple of days . The host was nice and brought us extra pillows.
Stayed 2 nights in Aug 2023
Response from Todd Munn on Sep 30, 2023
Wayne hope to see you soon we will be here for you at the Suites of Euston

10/10 Excellent

Palma, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and will certainly consider staying there again. Very good walking access to downtown and the Centre for Performing Arts.
Stayed 1 night in Aug 2023
Response from Todd Munn on Sep 30, 2023
Thank you Palma i hope to see you soon your welcome at the Suites of Euston

4/10 Poor

Kate

Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Todd Munn on Sep 30, 2023
Thank youj

2/10 Terrible

michele

Stayed 1 night in Jul 2023
Response from Todd Munn on Sep 30, 2023
Thank you

8/10 Good

Susan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was spacious, bed comfortable and clean. The property’s location is great for accessing Charlottetown’s downtown restaurants, shopping, etc. on foot. There are various outside patio seating areas to choose from to have a drink with friends or to enjoy your morning coffee. We would definitely recommend this property to friends!
Stayed 1 night in Aug 2023
Response from Todd Munn on Sep 30, 2023
Thank you Susan

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only issue was the TV. Not able to access without our provider home numbers. Not made aware of this , so we didn’t bring them.
Stayed 3 nights in Jul 2023
Response from Todd Munn on Sep 30, 2023
Thank you Cheryl

6/10 Okay

Allan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Liked quiet, safe, convenience, parking. Did not like 33 steps up to my unit, no advanced warning - no elevator. Poor room checking, e.g. coffee-making packages never replaced. Never was able to get TV to play more then one channel.
Stayed 6 nights in Jul 2023

8/10 Good

Henriette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only a few blocks to downtown historical and shopping and evenings out...nice sitting area on balcony to relax and for my friend to smoke. I would have preferred an extra step to go in on the second floor (I have short legs) but others were ok. The room was clean and owner friendly.
Stayed 2 nights in Jul 2023
Response from Todd Munn on Sep 8, 2023
Thank you ! Henriette we will be here for you at the Suites of Euston for you

4/10 Poor

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
The smell in the entry way was unbearable. Rooms were livable but needed flip flops for the shower. Would not stay here u less you are up for a rustic adventure. About 2 blocks away from downtown nightlife where we wanted to be.
Stayed 1 night in Jul 2023
Response from Todd Munn on Sep 8, 2023
Thanks

8/10 Good

Lalah

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the layout of the house its was really cool and the patio area was fun to chill in and its it a super convenient place to walk places
Stayed 1 night in Jul 2023
Response from Todd Munn on Sep 8, 2023
Thank you ! Lalah I hope to have you back someday .

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Perfect location, walkable to waterfront and shopping. Quiet. Rooms on lower floors looked nice but ours on top floor was a hodgepodge of furnishings with spotty hot water and water pressure.
Stayed 2 nights in Jul 2023
Response from Todd Munn on Jul 28, 2023
Thank you

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute place! We enjoyed our stay.
Stayed 1 night in Jul 2023
Response from Todd Munn on Jul 28, 2023
Thank you for stay with me Pascale

8/10 Good

Gwendolyn

Traveled with partner
Disliked: Property conditions & facilities
Lipstick on a pig. The pics were super cute but the musty and mildew smell was horrible. Door to the bathroom didn't close and no bathroom fan. It took several hours to get the internet fixed and parking is truly tight. Cobwebs around the bottom of furniture and decor. Expedia was zero help when we tried to get out and get a refund so will not be using them in the future.
Stayed 1 night in Jul 2023
Response from Todd munn on Jul 25, 2023
Thank you

8/10 Good

Kacey

Traveled with partner
Liked: Cleanliness, staff & service
Location was excellent.
Stayed 2 nights in Jul 2023
Response from Todd Munn on Jul 25, 2023
Thank you

2/10 Terrible

Reanne

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It’s a shame this property was so terrible despite a friendly and wonderful owner. To start, the door to our room was stuck shut, and the floors in the bathroom were squishy, felt like you could fall through at any moment. Very fun down and smells of mildew, we tried our best to avoid the room except for sleeping. The shower was gross and I’m so glad we only stayed one night so I didn’t have to actually use it. I’d rather stay on a park bench.
Response from Todd Munn on Jul 23, 2023
Thank you

10/10 Excellent

Amanda

Stayed 3 nights in Jul 2023
Response from Todd Munn on Sep 8, 2023
Thank you ! Amanda i hope to see you at the Suites of Euston.

2/10 Terrible

Eliana

Stayed 1 night in Jul 2023
Response from Todd Munn on Jul 23, 2023
Thank you

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historical building in a great location. Walking distance from the water and Victoria row.
Stayed 1 night in Jul 2023
Response from Todd Munn on Jul 23, 2023
Thank you for stay with me Ashley